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Help Samsung Technical Support Jobs in Oregon (NOW HIRING)

$15 - $19.25/hr

The individual in this role will assist in help desk/technical support situations, i.e. configurations, networks, systems, hardware and other IT tasks critical to Elire. Come be part of a fast-paced ...

Help Desk Support

Salem, OR · On-site

$20 - $27.25/hr

Identifies, researches, and resolves technical problems. Responds to telephone calls, email and ... technical support. Documents, tracks, and monitors the problem to ensure a timely resolution.

Senior Technical Support Engineer - Elite

OR · On-site +1

$80K - $100K/yr

We help our customers succeed in the application, administration, and maintenance of their Ping solutions. You will report to the Support Team manager. Ping has developed a career ladder for support ...

Showing results 21-40

Help Samsung Technical Support information

What is the difference between Help Samsung Technical Support vs Help Desk Technician?

AspectHelp Samsung Technical SupportHelp Desk Technician
CredentialsTypically requires technical certifications or product-specific trainingOften requires CompTIA A+ or similar certifications
Work EnvironmentCustomer service centers, technical support lines, online chatIT departments, corporate offices, remote support
Employer & IndustryElectronics manufacturers, tech companies, retailIT service providers, corporate IT departments
Common Search & ComparisonYesYes

Help Samsung Technical Support primarily focuses on assisting customers with Samsung products, requiring specialized product knowledge and certifications. Help Desk Technicians provide broader IT support across various hardware and software issues within organizations. While both roles involve troubleshooting and customer service, Samsung support is product-specific, whereas Help Desk Technicians handle general IT problems.

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For Help Samsung Technical Support jobs in Oregon, the most frequently searched job titles are:

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The top searched job categories for Help Samsung Technical Support jobs in Oregon are:

What cities in Oregon are hiring for Help Samsung Technical Support jobs?

Cities in Oregon with the most Help Samsung Technical Support job openings:

Technical Support Specialist (Portland, OR)

Levata

Portland, OR • On-site

$45K - $50K/yr

Full-time

Re-posted 10 days ago


Job description

 

Support Specialist

Location: Portland, Oregon

Who we are:

At Levata, we believe in making your journey with us seamless, impactful, and filled with opportunities to elevate your potential. As we think big, we enable what's next by leveraging our knowledge of what's possible today. Join a team where complexity doesn't mean confusion but rather a deep dive into understanding, surfacing with clear options and recommendations. 

About the Role:

As a Support Specialist, you’ll be the first point of contact for customers reaching out to our support team. You’ll provide Level 1 troubleshooting and technical assistance for devices such as barcode scanners, thermal printers, mobile computing solutions and ID card printing technology. This position requires strong technical aptitude, a proactive mindset, and a dedication to delivering excellent customer service from initial contact to resolution or escalation. 

Who we are looking for:

We’re looking for a service-driven, detail-oriented team member who thrives in a fast-paced environment. You enjoy solving problems, communicating with customers, and continuously building your technical skills. You're dependable, adaptable, and take pride in owning issues through resolution. The ideal candidate has prior experience in a help desk or technical support role and is confident managing multiple cases with professionalism and care.

What You’ll Do

  • Serve as the primary contact for incoming support phone calls and email tickets
  • Troubleshoot and resolve basic technical issues related to supported hardware and software
  • Accurately document all customer interactions in our case management system (NetSuite)
  • Escalate more complex issues to Support Specialist II when appropriate
  • Deliver positive and professional communication in all customer interactions
  • Maintain case compliance and schedule adherence based on assigned support hours
  • Participate in ongoing technical training and process improvements

Qualifications & Skills

  • 1+ years of experience in technical support or help desk role
  • Strong troubleshooting and problem-solving skills
  • Excellent verbal and written communication skills
  • High attention to detail with strong documentation habits
  • Proficient in Microsoft Office Suite (Outlook, Excel, Word)
  • Basic understanding of networking concepts (e.g., Wi-Fi, IP settings, device connectivity)
  • Ability to work independently in a structured, remote environment

Salary: $45,000-50,000