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Senior Help Desk Analyst Jobs in Oregon (NOW HIRING)

BROAD RIVER RETAIL

Help Desk Analyst

Salem, OR · On-site

$55K - $60K/yr

Help Desk Analyst CULTURE SNAPSHOT Broad River Retail is an organization of integrity, diversity and culture working together for the purpose of 'Furnishing Life's Best Memories'. At Broad River, we ...

BROAD RIVER RETAIL

Help Desk Analyst

Salem, OR

$50K - $55K/yr

Help Desk Analyst CULTURE SNAPSHOT Broad River Retail is an organization of integrity, diversity and culture working together for the purpose of ' Furnishing Life's Best Memories' . At Broad River ...

STI

Help Desk Analyst

Salem, OR · On-site

$20.50 - $28.25/hr

Help Desk Analyst I Location: Salem , Oregon 97301 Duration: Long Term * Provides level 1 and occasional level 2 user support for end-user technology (e.g., hardware, software, printers, file storage ...

TEEMA

Service Desk Analyst

Bend, OR · On-site

$21.75 - $29.75/hr

TEEMA is seeking a Service Desk Analyst to join their dynamic team of Help Desk Analysts in a world-class enterprise environment. The role involves troubleshooting technical issues and providing ...

Lynn Rodens

Service Desk Analyst

Bend, OR · On-site

$21.75 - $29.75/hr

Lynn Rodens is seeking a passionate Help Desk Analyst to join their dynamic team in a world-class enterprise environment. The role involves troubleshooting login issues and diagnosing hardware ...

TEEMA

Service Desk Analyst

Bend, OR · On-site

$21.75 - $29.50/hr

Are you ready to join a dynamic team of Help Desk Analysts in a world-class enterprise environment? If you're passionate about technology, possess excellent communication skills, and have a servant ...

TEEMA

Service Desk Analyst

Bend, OR · On-site

$21.75 - $29.50/hr

Are you ready to join a dynamic team of Help Desk Analysts in a world-class enterprise environment? If you're passionate about technology, possess excellent communication skills, and have a servant ...

Tines

Deal Desk Analyst

OR · On-site +1

$127K/yr

... to senior members of the team. It's an ideal role for someone who thrives on responsiveness ... Help manage order processing and prioritize effectively during periods of high volume, with ...

Pantheon Systems, Inc

Deal Desk Analyst

OR · On-site +1

$20.50 - $28/hr

This position reports to our Senior Deal Desk Manager. In this role, you will manage first-line ... Analyze and report on transaction trends, efficiency metrics, and areas for improving efficiency.

Five9

Deal Desk Analyst

OR · On-site +1

$20.50 - $28/hr

We are actively sourcing for a full-time Deal Desk Analyst who loves working with Sales, Finance ... Help ensure Best Practices are being implemented Key Requirements * Minimum 2+ years of experience ...

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Senior Help Desk Analyst information

See Oregon salary details

$56.6K

$116.1K

$150.7K

How much do senior help desk analyst jobs pay per year?

As of Sep 1, 2026, the average yearly pay for senior help desk analyst in Oregon is $116,139.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,700.00 and $144,800.00 per year, depending on experience, location, and employer.

What does a senior help desk analyst do?

A Senior Help Desk Analyst provides advanced technical support and troubleshooting for computer systems, software, and hardware issues within an organization. They handle complex user problems, mentor junior support staff, and may help develop support procedures and documentation. Additionally, they often serve as an escalation point for issues that cannot be resolved by entry-level help desk technicians. Their goal is to ensure users experience minimal downtime and maintain productivity by quickly resolving IT-related issues.

What are the key skills and qualifications needed to thrive as a senior help desk analyst?

To thrive as a Senior Help Desk Analyst, you need advanced troubleshooting skills, a strong understanding of IT systems, and experience with customer support, often backed by a relevant degree or certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote support tools, and enterprise software is typically required. Outstanding communication, patience, and a customer-centric attitude are crucial soft skills for resolving complex issues and mentoring junior staff. These competencies ensure timely resolution of technical problems, high user satisfaction, and efficient IT support operations.

What are some common challenges senior help desk analysts face when supporting a large organization, and how can they effectively manage these challenges?

Senior Help Desk Analysts in large organizations often encounter challenges such as handling high ticket volumes, balancing urgent requests, and supporting a wide range of technologies. Effective time management, prioritization skills, and staying updated with the latest tools and processes are essential for success. Collaborating closely with other IT teams and maintaining clear communication with end-users can also help resolve complex issues efficiently and ensure a positive support experience.

What is the difference between Senior Help Desk Analyst vs Help Desk Technician?

AspectSenior Help Desk AnalystHelp Desk Technician
Required CertificationsCompTIA A+, HDI-SCA, ITILCompTIA A+, HDI-SCA (preferred)
Work EnvironmentCorporate IT support, enterprise environmentsHelp desk, technical support centers
Employer & Industry UsageLarge organizations, IT service providersSmall to medium businesses, IT support firms
Common Search & ComparisonHigher-level troubleshooting, escalationBasic support, issue resolution

The Senior Help Desk Analyst typically handles more complex issues, provides mentorship, and escalates problems when necessary. Help Desk Technicians focus on resolving common technical issues and providing first-level support. The senior role requires more experience and certifications, often working in larger organizations, while the technician role is more entry-level and widespread across various business sizes.

What are popular job titles related to Senior Help Desk Analyst jobs in Oregon?

For Senior Help Desk Analyst jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Senior Help Desk Analyst jobs in Oregon look for?

The top searched job categories for Senior Help Desk Analyst jobs in Oregon are:

What cities in Oregon are hiring for Senior Help Desk Analyst jobs?

Cities in Oregon with the most Senior Help Desk Analyst job openings:

Senior Help Desk Analyst jobs near you
Infographic showing various Senior Help Desk Analyst job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $116,139 per year, or $55.8 per hour.

Help Desk Analyst

Salem, OR • On-site

BROAD RIVER RETAIL
Furniture and Home Furnishings Stores • 201 - 500 employees
Learn more about BROAD RIVER RETAILexternal

$55K - $60K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Help Desk Analyst
CULTURE SNAPSHOT
Broad River Retail is an organization of integrity, diversity and culture working together for the purpose of 'Furnishing Life's Best Memories'. At Broad River, we call all our employees "Memory Makers." We do this because we know everyone that works for our Company has the power to make positive memories not only for our Guests, but also for their families, co-workers, and communities.
We take pride in training and developing our teams so that they can provide a premier customer experience to every Guest. Our Memory Makers are the driving force that has led us to being the largest and fastest growing Ashley licensee in the U.S. and landing us on the Top Places to Work list two years in a row in our industry.
AT A GLANCE
The Help Desk team provides support to our corporate office staff, retail team members across all retail locations, and our distribution centers. The successful candidate for the Help Desk Lead position must demonstrate excellent customer service, troubleshooting, and technical skills. Strong teamwork and multitasking abilities are essential. The ideal candidate is a self-starter who takes the initiative and maintains productivity. This includes proactively addressing support requests, following up on outstanding issues, and managing tasks with minimal oversight.
DAY IN THE LIFE AS THIS MEMORY MAKER
  • Excellent customer service skills: Provide a focus on providing exceptional support to a diverse range of users.
  • Strong troubleshooting and technical skills: Possess proficiency in hardware, software, and network troubleshooting.
  • Handle Tier 1 and Tier 2 Requests: A Tier 2 Help Desk typically deals with both basic (Tier 1) and more complex (Tier 2) support issues, acting as a go-to person for problem resolution.
  • Review and Act on Tickets: Ensuring that all tickets are addressed by the end of the workday is an essential task, helping maintain service standards.
  • Hardware/Software Upgrades and Repairs: Performing technical tasks such as upgrades and repairs aligns with the Lead's role in ensuring smooth IT operations.
  • Support of Storis ERP System: Providing support for key systems, like an ERP, is common for a Tier 2, who often has more in-depth knowledge.
  • Follow-Up on Requests: Ensuring timely resolution of outstanding requests is crucial for maintaining service levels and user satisfaction.
  • Coverage During Business Hours: As a Tier 2 Help Desk Analyst, maintaining help desk coverage during operational hours is essential. Tier 2 team members contribute by ensuring availability and supporting continuity of service throughout the day.
  • Manage and Monitor Internal Assets: Overseeing inventory and asset management is a suitable responsibility for a Tier 2 Help Desk, ensuring resources are tracked and available.
  • Execute Special IT Projects: Participating in or leading special projects aligns with a Tier 2 role, often involving more complex tasks or leadership in specific areas.
  • Required Travel: Travel to store or distribution center locations will be required for site inventory visits or in-person troubleshooting.
  • Other Duties: Flexibility to take on additional tasks is standard for a Tier 2 Help Desk, as they often fill in gaps as needed.

WORKPLACE ENVIRONMENT
While performing the duties of this job the employee
  • Must be able to lift up to 15 pounds at a time.
  • WORK SCHEDULE OUTLINED ON SITE, HYBRID, REMOTE WITH EXPECTATIONS
  • Ability to work independently, as well as, in a collaborative team environment within an office setting.
  • Physical requirements such as extended periods of sitting and computer use may be required.
  • Ability to communicate effectively verbally, in writing, and/or electronically.
  • Ability to use logical reasoning for simple and complex problem solving.

In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to empower individuals with disabilities to undertake the essential duties and responsibilities of the position.
MEMORY MAKER PERKS & BENEFITS
  • Salary Range: $55,000-$60,000/annual salary
  • Medical, dental, vision, and life insurance options
  • Paid time off and 401K matching contribution
  • Employee discount (40%) at BRR locations
  • Internal Opportunities for career growth and advancement

OUR COMMITMENT TO YOU
Broad River Retail is committed to creating a place where everyone feels respected, valued, and able to reach their full potential. Regardless of race, gender, religion, sexual orientation, age, disability, or if you're parenting the next generation of Memory Makers, we firmly believe our work is at its best when everyone feels free to be their most authentic self.
WHAT YOU'LL NEED TO SUCCEED
  • Experience with
    • Windows 10, Windows 11, Mac OS X (Other OS's as they emerge)
    • Office 365/Azure
    • Active Directory maintenance
    • Mac and PC hardware
    • Printers, scanners, computer peripherals (Label Printers, RF Scanners, MFC, etc.)
  • Experience working with ticketing systems to track, prioritize and resolve support requests in adherence to standard SLA policies.
  • VOIP support experience
  • Mobile devices (iOS, Android)
  • Client PC connectivity - Ethernet, TCP/IP, DNS, DHCP, and VPN
  • Shared Drive (Mappings)
  • Strong customer service and troubleshooting skills
  • Ability to communicate technical information, both verbal and written, to a wide range of end-users
  • 3 years+ experience supporting a Windows/Mac environment
  • An Associate's degree or Bachelor's degree is preferred
  • Preference will be given to candidates with training, experience or certification in IT or networking
  • The ideal candidate is a self-starter who takes the initiative and maintains productivity. This includes proactively addressing support requests, following up on outstanding issues, and managing tasks with minimal oversight.

Apply