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Help Desk Analyst Jobs (NOW HIRING)

Judge Group, Inc.

Help Desk Analyst

Malvern, PA · On-site

$20 - $23/hr

Our large, FINTECH client is currently seeking a Help Desk Analyst (Contract/5 days/week) in Malvern, PA for a 3 Month Contract to support onboarding . Heavy focus on customer service skills.

STI

Help Desk Analyst

Little Rock, AR · On-site

$19.75 - $26.75/hr

Title: Help Desk Analyst Location: Little Rock, AR Duration: 4+ Months #ONSITE The Application Help Desk Analyst is responsible for supporting Users of the Arkansas Court Management System in ...

Next Step Systems

Help Desk Analyst

Chicago, IL · On-site

$21 - $28.75/hr

Help Desk Analyst, Chicago, IL The Help Desk Analyst is primarily responsible for first-line support to firm users and any guests to the office. This position works hard to give the best user ...

Community Options

Help Desk Analyst

Princeton, NJ · On-site

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting pay is $50,000/annually Responsibilities * Provide prompt, courteous support ...

MGM Healthcare

Help Desk Analyst

Creve Coeur, MO · On-site

$19.25 - $26.25/hr

The Senior Help Desk Analyst will be responsible for front-line support, system access management, and operational readiness, working closely with team members, end users, and leadership. Pay ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$21.75 - $29.75/hr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...

Community options

Help Desk Analyst

Princeton, NJ · On-site

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting pay is $50,000/annually Responsibilities * Provide prompt, courteous support ...

Sprint Mart

Help Desk Analyst

Ridgeland, MS · On-site

$17.75 - $24.25/hr

Description Help Desk Analyst Job Type: Full-Time Locations: Ridgeland, MS Tupelo, MS Overview: We are seeking a skilled Help Desk Analyst to provide first-line technical support to end-users. The ...

TriOptus LLC

Help Desk Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

Job Title: Help Desk Analyst Location: Atlanta, GA 30334 (Remote) Duration: 12+ Month Responsibilities include: * Field incoming help requests from end users via both telephone and e-mail in a ...

Mindlance Incorporated

Help Desk Analyst

Richmond, VA · On-site

$24 - $34/hr

Help Desk Analyst Job Category: Banking Industry: Banking - Financial Services Job Location: Richmond, VA Zip Code: 23219 Top 3/5 Skills: Mortgage, Customer Support, Loan processing, Phone Analyst ...

Princeton IT Services

Help Desk Analyst

Trenton, NJ · On-site

$20.50 - $28/hr

Help Desk Analyst Location: Trenton, NJ. Job Type: Contract SUMMARY: The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications.

Agile Defense

Help Desk Analyst

Quantico, VA

$21.75 - $29.75/hr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...

InstantServe LLC

Help Desk Analyst

$21 - $28.75/hr

Help Desk Analyst - myColorado Client: Colorado OIT (Office of Information Technology) Location: Remote - Must be local to Colorado Duration: 04/01/2026 - 08/31/2026 Schedule: Monday-Friday | 8:00 AM ...

Sprint Mart

Help Desk Analyst

Ridgeland, MS

$17.75 - $24.25/hr

Help Desk Analyst Job Type: Full-Time Locations: Ridgeland, MS Tupelo, MS Overview: We are seeking a skilled Help Desk Analyst to provide first-line technical support to end-users. The ideal ...

Inteliblue

Help Desk Analyst

Chesterfield, VA · On-site

$19.50 - $26.50/hr

Title: Help Desk Analyst Location: Chesterfield, VA Duration: Long Term Interview Type: In-person Required Skills: * Assisting and providing customer support, by telephone, email and other means.

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Help Desk Analyst Location: Harrisburg, PA Duration: 12+ Months 8am to 4.30pm Description: Help Desk Analyst - 1+ year of field experience. 2-year associates degree or equivalent technical study.

MDW Associates

Help Desk Analyst

Huntsville, AL · On-site

$20.50 - $28.25/hr

The Help Desk Analyst will serve as a front-line support resource for users navigating modernized enterprise applications and system transitions. The ideal candidate will combine strong customer ...

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Help Desk Analyst information

See salary details

$14

$24

$35

How much do help desk analyst jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for help desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What does a Help Desk Analyst do?

A Help Desk Analyst is responsible for providing technical support and troubleshooting assistance to end-users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to higher-level IT staff if necessary. Additionally, Help Desk Analysts may assist with setting up new equipment, maintaining records of support requests, and ensuring customer satisfaction with IT services.

What are some common challenges faced by Help Desk Analysts, and how can they be managed effectively?

Help Desk Analysts often encounter challenges such as managing high ticket volumes, addressing diverse technical issues, and balancing customer service with technical troubleshooting. Effective time management, clear communication, and utilizing knowledge base resources can help handle these demands. Building strong relationships with other IT team members also allows for efficient escalation and resolution of complex problems. Staying organized and proactive in learning about new technologies can further ease daily challenges and enhance performance in the role.

What are the signs someone needs Help?

A Help Desk Analyst can identify that someone needs assistance when they exhibit signs of technical difficulty, such as error messages, system crashes, or connectivity issues. Additionally, users who are unable to follow troubleshooting steps or repeatedly contact support may require further help. Recognizing these signs helps the analyst provide timely and effective support using diagnostic tools and communication skills.

What was the Beatles' last recorded song?

The Beatles' last recorded song is generally considered to be 'I Me Mine,' which was recorded in January 1970 during their sessions for the album 'Let It Be.' The song was written by George Harrison and reflects the band's final recording efforts before their breakup. As a Help Desk Analyst, understanding the importance of accurate information can be useful when troubleshooting or providing support related to music or media queries.

What is a stronger word for Help?

For a Help Desk Analyst, a stronger word for help could be 'assist,' 'support,' or 'advise,' which convey a more proactive or authoritative role in resolving issues. Using terms like 'support' emphasizes ongoing assistance and technical expertise, often associated with customer service and troubleshooting skills in IT environments.

What are the key skills and qualifications needed to thrive as a Help Desk Analyst, and why are they important?

To thrive as a Help Desk Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure prompt, efficient support, leading to higher user satisfaction and smoother IT operations.

What is the meaning of water?

Water is a transparent, tasteless, and odorless liquid essential for life. In a Help Desk Analyst role, understanding basic concepts like water can be relevant when troubleshooting issues related to hardware, sensors, or environmental conditions that involve water or moisture. Knowledge of such topics can help in diagnosing hardware failures or environmental concerns affecting IT equipment.

What is the difference between Help Desk Analyst vs Technical Support Specialist?

AspectHelp Desk AnalystTechnical Support Specialist
CertificationsCompTIA A+, HDI Support CenterCompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Industry UsageIT services, corporate supportIT, telecommunications, tech companies

Help Desk Analysts and Technical Support Specialists often share certifications and work environments, focusing on resolving user issues. While Help Desk Analysts typically handle initial support and customer inquiries, Technical Support Specialists may provide more in-depth technical troubleshooting. Both roles are essential in IT support, with overlapping skills but differing in scope and complexity.

More about Help Desk Analyst jobs
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Who are the top companies hiring for Help Desk Analyst jobs? The top employers for Help Desk Analyst jobs are:
What states have the most Help Desk Analyst jobs? States with the most job openings for Help Desk Analyst jobs include:
What job categories do people searching Help Desk Analyst jobs look for? The top searched job categories for Help Desk Analyst jobs are:
What are popular job titles related to Help Desk Analyst jobs? For Help Desk Analyst jobs, the most frequently searched job titles are:
Help Desk Analyst jobs near you
Infographic showing various Help Desk Analyst job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 93% Full Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.
Help Desk Analyst

Help Desk Analyst

Judge Group, Inc.

Malvern, PA • On-site

$20 - $23/hr

Other

Posted 22 days ago

Key responsibilities

  • Provide support to end users for computer, application, system, device, access, and hardware issues.

  • Respond to telephone, email, and online requests for technical support.

  • Document, track, and monitor problems using applicable systems and tools.

Job description

Location: Malvern, PA Salary: $20.00 USD Hourly - $23.00 USD Hourly Description: Our large, FINTECH client is currently seeking a Help Desk Analyst (Contract/5 days/week) in Malvern, PA for a 3 Month Contract to support onboarding. Heavy focus on customer service skills.
Responsibilities:
    • Help Desk Analyst provides support to end users for computer, application, system, device, access and hardware issues.
    • Identifies, researches and resolves the most complex technical problems.
    • Help Desk Analyst responds to telephone, email and on line requests for technical support.
    • Documents, tracks, and monitors the problem using applicable systems and tools.
    • Help Desk Analyst coordinates with other teams or specialists to resolve an issue.

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This job and many more are available through The Judge Group. Please apply with us today!

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