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Help Desk Analyst Jobs (NOW HIRING)

InstantServe LLC

Help Desk Analyst

$21 - $28.75/hr

Help Desk Analyst - myColorado Client: Colorado OIT (Office of Information Technology) Location: Remote - Must be local to Colorado Duration: 04/01/2026 - 08/31/2026 Schedule: Monday-Friday | 8:00 AM ...

Sprint Mart

Help Desk Analyst

Ridgeland, MS · On-site

$17.75 - $24.25/hr

Help Desk Analyst Job Type: Full-Time Locations: Ridgeland, MS Tupelo, MS Overview: We are seeking a skilled Help Desk Analyst to provide first-line technical support to end-users. The ideal ...

HARRIS & HARRIS LTD

Help Desk Analyst

Coppell, TX · On-site

$40K - $55K/yr

Help Desk Analyst The Help Desk Analyst is responsible for daily support and will perform help desk tasks such as password reset, and unlocking desktops. This position will also work closely with the ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Help Desk Analyst Location: Harrisburg PA Duration: Long Term ***Contractors will work 5 days in the office and 5 days out of the office*** ***They can actually do 8AM - 4:30AM or 8:30AM to 5PM ...

MDW Associates

Help Desk Analyst

Huntsville, AL · On-site

$20.50 - $28.25/hr

The Help Desk Analyst will serve as a front-line support resource for users navigating modernized enterprise applications and system transitions. The ideal candidate will combine strong customer ...

SYSTECH Solutions

Help Desk Analyst

Trenton, NJ · On-site

$20.50 - $28/hr

Help Desk Analyst Duration: 12 months Location: Trenton, NJ (3 Days onsite) Qualifications and Skills Desired: • Microsoft Windows 10 • Knowledge of Microsoft Windows Server, Active Directory ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Help Desk Analyst HDA2 A4 SC3 Location: Harrisburg PA Duration: Long Term Contractors will work 5 days in the office and 5 days out of the office. They can actually do 8AM - 4:30AM or 8:30AM to 5PM ...

Inteliblue

Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

Title: Help Desk Analyst Location: Conyers, GA Duration: Long Term Interivew Type: WebEx Required Skills. * Bilingual - Spanish/English * Vocational/Technical degree in computer applications ...

No Limit Technology

Help Desk Analyst

Miami, FL

$30/hr

\n \n \n \n \n We are seeking a skilled Help Desk Analyst with strong experience in Microsoft Intune to join our IT support team. The ideal candidate will provide technical assistance to users, manage ...

Beacon Health System

Help Desk Analyst

Granger, IN · On-site

$18.50 - $25/hr

Helps to improve Help Desk operations by: * Improving the information included in the 'scripts' used by the Help Desk Analysts. Also, reviewing and editing the problem resolution text.

G3 Recruiting Group

Be Seen First

Help Desk Analyst

Kernersville, NC · On-site

$35 - $40/hr

We are seeking a Help Desk Analyst to join our team! You will resolve computer-related issues for your clients. Responsibilities: * Provide technical assistance with computer hardware and software

ComResource

Help Desk Analyst

Columbus, OH

$19.75 - $27/hr

ComResource is looking for a Help Desk Analyst. Responsibilities: * Provide support for computer applications, hardware, printers, and phone and voicemail systems. * Research and respond to user ...

G3 Recruiting Group

Be Seen First

Help Desk Analyst

Kernersville, NC · On-site

$35 - $40/hr

We are seeking a Help Desk Analyst to join our team! You will resolve computer-related issues for your clients. Responsibilities: * Provide technical assistance with computer hardware and software

Robert Half

Help Desk Analyst

Uniontown, OH · On-site

$16.75 - $22.75/hr

We are looking for a Help Desk Analyst to join a security-focused organization in Green, Ohio. This long-term contract opportunity supports a large-scale infrastructure initiative across corporate ...

Integra Connect LLC

Help Desk Analyst

OH · On-site

$50K - $65K/yr

The Help Desk Analyst is responsible for working with end users (employees or contractors) to triage and escalate IT related issues or requests. This role is the front-line support for IT, solving ...

Integra Connect Careers

Help Desk Analyst

Fairlawn, OH · Hybrid

$19.50 - $26.75/hr

The Help Desk Analyst is responsible for working with end users (employees or contractors) to triage and escalate IT related issues or requests. This role is the front-line support for IT, solving ...

Beacon Health System

Help Desk Analyst

Granger, IN · On-site

$18.50 - $25/hr

Helps to improve Help Desk operations by: * Improving the information included in the 'scripts' used by the Help Desk Analysts. Also, reviewing and editing the problem resolution text.

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Help Desk Analyst information

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How much do help desk analyst jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for help desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What does a Help Desk Analyst do?

A Help Desk Analyst is responsible for providing technical support and troubleshooting assistance to end-users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to higher-level IT staff if necessary. Additionally, Help Desk Analysts may assist with setting up new equipment, maintaining records of support requests, and ensuring customer satisfaction with IT services.

What are some common challenges faced by Help Desk Analysts, and how can they be managed effectively?

Help Desk Analysts often encounter challenges such as managing high ticket volumes, addressing diverse technical issues, and balancing customer service with technical troubleshooting. Effective time management, clear communication, and utilizing knowledge base resources can help handle these demands. Building strong relationships with other IT team members also allows for efficient escalation and resolution of complex problems. Staying organized and proactive in learning about new technologies can further ease daily challenges and enhance performance in the role.

What are the key skills and qualifications needed to thrive as a Help Desk Analyst, and why are they important?

To thrive as a Help Desk Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure prompt, efficient support, leading to higher user satisfaction and smoother IT operations.

What is the difference between Help Desk Analyst vs Technical Support Specialist?

AspectHelp Desk AnalystTechnical Support Specialist
CertificationsCompTIA A+, HDI Support CenterCompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Industry UsageIT services, corporate supportIT, telecommunications, tech companies

Help Desk Analysts and Technical Support Specialists often share certifications and work environments, focusing on resolving user issues. While Help Desk Analysts typically handle initial support and customer inquiries, Technical Support Specialists may provide more in-depth technical troubleshooting. Both roles are essential in IT support, with overlapping skills but differing in scope and complexity.

More about Help Desk Analyst jobs
What cities are hiring for Help Desk Analyst jobs? Cities with the most Help Desk Analyst job openings:
What are the most commonly searched types of Help Desk Analyst jobs? The most popular types of Help Desk Analyst jobs are:
Who are the top companies hiring for Help Desk Analyst jobs? The top employers for Help Desk Analyst jobs are:
What states have the most Help Desk Analyst jobs? States with the most job openings for Help Desk Analyst jobs include:
What job categories do people searching Help Desk Analyst jobs look for? The top searched job categories for Help Desk Analyst jobs are:
What are popular job titles related to Help Desk Analyst jobs? For Help Desk Analyst jobs, the most frequently searched job titles are:
Help Desk Analyst jobs near you
Infographic showing various Help Desk Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.
Help Desk Analyst

Help Desk Analyst

InstantServe LLC

Remote

$21 - $28.75/hr

Full-time

Re-posted 3 days ago

Job description

Help Desk Analyst - myColorado
Client: Colorado OIT (Office of Information Technology)
Location: Remote - Must be local to Colorado
Duration: 04/01/2026 - 08/31/2026
Schedule: Monday-Friday | 8:00 AM - 5:00 PM MST
Job Summary
The Help Desk Analyst will provide Tier I and Tier II technical support for the myColorado mobile application and portal, supporting citizens using state digital services. The role involves troubleshooting issues across iOS and Android devices, assisting users with installation and configuration of the myColorado app, and documenting issues within the ticketing system.
The analyst will serve as the first point of contact for users, resolving technical issues, escalating complex problems, and ensuring a high level of customer service while supporting Colorado's digital government initiatives.
Key Responsibilities
Technical Support
  • Provide Tier I and Tier II technical support for enterprise and agency IT services.
  • Troubleshoot login issues, connectivity problems, and software errors related to the myColorado app and portal.
  • Support iOS and Android mobile platforms including app installation and configuration.
  • Analyze, reproduce, document, and resolve application issues.
  • Escalate unresolved issues to appropriate teams.
Ticket Management
  • Create, update, and track incidents within the ticketing system.
  • Accurately record calls, chats, and user interactions.
  • Assign appropriate priority and severity levels to tickets.
  • Monitor ticket status and provide updates when SLA timelines are at risk.
Customer Support
  • Act as the primary point of contact for myColorado users.
  • Provide professional and courteous support via phone, chat, or email.
  • Educate users on app functionality, installation, and troubleshooting steps.
  • Handle customer complaints and provide timely resolution.
Incident & Outage Support
  • Follow documented procedures during planned or emergency service outages.
  • Communicate outage updates to users.
  • Ensure all outage-related tickets are linked to the appropriate parent ticket.
Documentation & Collaboration
  • Maintain clear documentation of issues and troubleshooting steps.
  • Collaborate with internal teams to escalate bugs, technical issues, or security concerns.
  • Participate in team meetings and contribute to process improvements.
Required Skills & Qualifications
  • Experience providing Tier I / Tier II Help Desk or Service Desk support
  • Experience troubleshooting mobile applications on iOS and Android
  • Strong customer service and communication skills
  • Experience using IT ticketing systems (ServiceNow, Jira, Zendesk, etc.)
  • Ability to analyze and troubleshoot login, connectivity, and application issues
  • Experience documenting incidents and troubleshooting steps clearly
Preferred Qualifications
  • Experience supporting mobile applications or digital portals
  • Experience in government or public sector IT support
  • Familiarity with ITIL service desk practices
  • Experience handling high-volume customer support environments
Location Requirement
  • Candidate must currently reside in Colorado
  • Remote work allowed within the state of Colorado only
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About InstantServe

Sourced by ZipRecruiter

InstantServe provides a one-stop solution to all Healthcare, IT/Non-IT Staffing needs. Established in 2016, InstantServe is a strong workforce of over 100+ go-getters with a demonstrated background in IT/Non-IT service. We are a nationally certified SBE from the Department of Administration (State of PA). As a proud Minority Woman Owned Small Business Enterprise (M/WBE), InstantServe boasts of a strong team of professionals who have extensive experience catering to several Federal, Public, Commercial, and Healthcare Clients which includes 26 States and 46 government agencies. InstantServe is a client-centric organization that offers cost-effective and reliable solutions. Client satisfaction is sacrosanct! Our team strives to provide the best staffing and IT solutions to take your business to the next level.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Wayne, PA, US

Year founded

2016

Social media

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