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Cloud Help Desk Jobs (NOW HIRING)

Staffingine LLC

Oracle HCM Helpdesk Module

Pittsburgh, PA · On-site

$19.50 - $26.25/hr

Contract * Lead the implementation of the Oracle HCM Cloud Help Desk module by collaborating with crossfunctional teams to gather requirements and configure the system to meet business needs

vTech Solution

Help Desk Coordinator

Trenton, NJ · On-site

Job Title: Help Desk Coordinator Location: Hybrid (Trenton, NJ) Job Type: Contract - 4 Months ... Multi-cloud Management Services : Helping businesses digitally transform with smart cloud ...

SOSi

Help Desk Lead

Miami, FL · On-site

Help Desk Lead SOSi is seeking a Help Desk Lead to support mission requirements for a structured ... and cloud authentication systems. * Develop and enforce Service Level Agreements (SLAs) for ...

Marlabs LLC

Help Desk Analyst

Philadelphia, PA · On-site

$20.75 - $28.25/hr

Help Desk Analyst Duration: 12 Months Locations: Philadelphia, PA Position Overview Minimum skills ... Genesys Cloud contact center and customer experience platform Strong customer service skills ...

New

Verdant Tcs

(Help Desk) - Level 2

Ada, MI

$19.50 - $26.50/hr

Learn Azure and Cloud systems for administration * Learn 3cx VOIP cloud phone system * Printer and Copier deployment with Paper Cut Hive Cloud setup * etc.. Qualifications for Help Desk Technician

Diné Development Corporation

Help Desk Technician

$20.50 - $27.75/hr

The Help Desk Technician / Journeyman Computer User Support Specialist will provide front-line and ... Troubleshoot user-reported issues and coordinate with developers, cloud support, database, and ...

Verdant Tcs

(Help Desk) - Level 2

Ada, MI · On-site

$60K/yr

Learn 3cx VOIP cloud phone system * Printer and Copier deployment with Paper Cut Hive Cloud setup * etc.. Qualifications for Help Desk Technician * Proficiency with iOS and Windows computers

Real Soft, Inc.

Help Desk Analyst

Philadelphia, PA · On-site

$20.50 - $28/hr

Help Desk Analyst Minimum skills and experience: * Minimum 2 years of experience working in a ... Experience using Genesys Cloud contact center and customer experience platform * Strong customer ...

SOSi

Help Desk Representative

FL · Remote

$18 - $23/hr

SOSi is seeking a Help Desk Representative to support mission requirements for a structured ... Experience with Microsoft Windows, macOS, and cloud-based IT support tools is required.

SOSi

Help Desk Lead

Doral, FL · On-site

... and cloud authentication systems. * Develop and enforce Service Level Agreements (SLAs) for ... Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or ...

SOSi

Help Desk Lead

Doral, FL · On-site

... and cloud authentication systems. * Develop and enforce Service Level Agreements (SLAs) for ... Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or ...

SOSi

Help Desk Lead

Doral, FL · On-site

... and cloud authentication systems. * Develop and enforce Service Level Agreements (SLAs) for ... Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or ...

The Midtown Group

Be Seen First

Help Desk Analyst

Philadelphia, PA · On-site

$35 - $38/hr

Help Desk Analyst Location: On-site (5 days a week) Hourly Rate: $35 - $38 (flexible based on ... Operate and troubleshoot the Genesys Cloud contact center and customer experience platform to ...

New

SOSi

Help Desk Lead

Doral, FL · On-site

... and cloud authentication systems. * Develop and enforce Service Level Agreements (SLAs) for ... Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or ...

vTech Solution

Help Desk Analyst

Machias, ME · On-site

$23.75 - $32.50/hr

Help Desk Analyst Duration : 04 months (Possible of extensions) Location : Machias, Maine - 04654 ... Multi-cloud Management Services : Helping businesses digitally transform with smart cloud ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$21.75 - $29.75/hr

IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides support to both internal and external customers, addressing issues related to computer systems, software, and hardware.

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Cloud Help Desk information

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How much do cloud help desk jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for cloud help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Cloud Help Desk professional, and why are they important?

To thrive as a Cloud Help Desk professional, you need a solid understanding of cloud computing concepts, troubleshooting skills, and experience with platforms like AWS, Azure, or Google Cloud, often supported by relevant certifications. Familiarity with ticketing systems, remote support tools, and cloud service management dashboards is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and collaborate with technical teams. These skills ensure efficient resolution of cloud-related issues and contribute to user satisfaction and business continuity.

What are some common challenges faced by Cloud Help Desk professionals, and how can they be effectively managed?

Cloud Help Desk professionals often encounter challenges such as troubleshooting complex cloud-based issues, supporting users with varying levels of technical knowledge, and keeping up with rapidly evolving cloud technologies. Effective management of these challenges involves continuous learning, strong communication skills to translate technical solutions into user-friendly language, and leveraging collaboration tools to work efficiently with other IT teams. Many organizations also provide ongoing training and encourage knowledge sharing among team members to stay updated on the latest cloud platforms and best practices.

What is the difference between Cloud Help Desk vs Cloud Support Specialist?

AspectCloud Help DeskCloud Support Specialist
CredentialsTypically requires certifications like CompTIA Cloud+, AWS Certified Cloud PractitionerOften requires similar certifications, plus specific platform certifications (Azure, AWS)
Work EnvironmentHelp desk software, remote support, ticketing systemsTechnical support, troubleshooting, customer interaction, remote or on-site
Employer & IndustryIT service providers, cloud service companiesCloud service providers, IT departments, managed service providers

Both roles involve supporting cloud services, but Cloud Help Desk focuses on ticket management and basic troubleshooting, while Cloud Support Specialists handle more complex technical issues and deeper platform knowledge. The roles often overlap but differ in scope and technical depth.

What is a Cloud Help Desk?

A Cloud Help Desk is a support service that assists users with issues related to cloud-based applications, platforms, and infrastructure. Staffed by IT professionals, the Cloud Help Desk handles inquiries such as troubleshooting connectivity, managing user accounts, resolving software problems, and providing guidance on using cloud services. This support is typically provided remotely, using specialized tools to access and resolve issues in real-time. Cloud Help Desks are essential for organizations that rely on cloud technology to ensure smooth operations and minimal downtime.
More about Cloud Help Desk jobs
What cities are hiring for Cloud Help Desk jobs? Cities with the most Cloud Help Desk job openings:
What are the most commonly searched types of Cloud Help Desk jobs? The most popular types of Cloud Help Desk jobs are:
What states have the most Cloud Help Desk jobs? States with the most job openings for Cloud Help Desk jobs include:
What job categories do people searching Cloud Help Desk jobs look for? The top searched job categories for Cloud Help Desk jobs are:
Cloud Help Desk jobs near you
Infographic showing various Cloud Help Desk job openings in the United States as of July 2026, with employment types broken down into 93% Full Time, 3% Part Time, and 4% Contract. Highlights an 79% Physical, 5% Hybrid, and 16% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Oracle HCM Helpdesk Module

Oracle HCM Helpdesk Module

Staffingine LLC

Pittsburgh, PA • On-site

$19.50 - $26.25/hr

Contractor

Posted 6 days ago

Job description

Job Title: Oracle HCM Helpdesk Module 
Job Location: Pittsburgh, PA 
Job Type: Contract 

Job Description:  

  • Lead the implementation of the Oracle HCM Cloud Help Desk module by collaborating with crossfunctional teams to gather requirements and configure the system to meet business needs 

  • Implement HR Help Desk module by configuring the key components such as Security Service Requests Delegation Entitlement Queues Routing Notification Email Action Plans Knowledge Content User Experience Survey Integration Framework and Workflows 

  • Customize and extend the Help Desk functionalities from basic to advance level capabilities using Visual Builder 

  • Provide expert guidance and support during the deployment phase ensuring that all technical and functional aspects are addressed effectively 

  • Develop and deliver training materials and sessions to endusers ensuring they are equipped to utilize the system efficiently 

  • Monitor and analyze system performance postimplementation identifying areas for improvement and implementing necessary changes to enhance functionality 

  • Collaborate with IT and People Team departments to troubleshoot and resolve any technical issues ensuring minimal disruption to help desk operations 

  • Stay updated with the latest Oracle HCM Cloud Help Desk features and updates recommending and implementing enhancements to maintain system relevance and efficiency 

QUALIFICATIONS 

  • Oracle HCM Cloud certification is preferred 

EXPERIENCE 

  • Typically 5 to 8 years of experience in implementing and supporting Oracle HCM Cloud solutions with a focus on the Help Desk module 

SKILLS 

  • Strong expertise in Oracle HCM Cloud Help Desk configuration and implementation 

  • Expertise in Visual Build to extend the Help Desk functionalities 

  • Excellent problem-solving skills with the ability to troubleshoot complex technical issues 

  • Effective communication and training skills to engage with diverse stakeholders and end-users