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Cloud Help Desk Jobs (NOW HIRING)

Staffingine LLC

Oracle HCM Helpdesk Module

Pittsburgh, PA · On-site

$19.50 - $26.25/hr

Contract * Lead the implementation of the Oracle HCM Cloud Help Desk module by collaborating with crossfunctional teams to gather requirements and configure the system to meet business needs

Real Soft Inc

Be Seen First

Help Desk Analyst

Philadelphia, PA · On-site

$30/hr

Help Desk Analyst Location: Onsite (5 Days/Week) Interview Process: 1st Round - Microsoft Teams ... Experience working with Genesys Cloud contact center and customer experience platform. * Strong ...

Base2 Solutions

Help Desk Lead

Miami, FL · On-site

Lead and manage a technical help desk team ... Ensure high-quality IT support services for cloud-based and on-premises environments. * Apply ITIL ...

vTech Solution

Help Desk Coordinator

Trenton, NJ · On-site

Job Title: Help Desk Coordinator Location: Hybrid (Trenton, NJ) Job Type: Contract - 4 Months ... Multi-cloud Management Services : Helping businesses digitally transform with smart cloud ...

vTech Solution

Help Desk Analyst

Trenton, NJ · On-site

$20.50 - $28/hr

Job Title: Help Desk Analyst Location: Hybrid (Trenton, NJ) Job Type: Contract - 6 Months ... Multi-cloud Management Services : Helping businesses digitally transform with smart cloud ...

Indotronix International Corporation

Help Desk

Atlanta, GA · On-site

$25 - $27/hr

Help Desk Pay Rate Range: $25-$27.50/hr on W2 Location: Atlanta, GA 30329 Duration: 12+ Months ... Hybrid cloud environments * Hardware Asset Management (HAM) * Basic Software Asset Management (SAM ...

Geospatial And Cloud Analytics Inc

Help Desk Analyst

Quantico, VA · On-site

$42K - $50K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Geospatial and Cloud Analytics (GCA) is looking for a Help Desk Analyst who is responsible for ensuring an outstanding level of customer service by providing Customer Service Center support to our ...

Marlabs LLC

Help Desk Analyst

Philadelphia, PA · On-site

$20.75 - $28.25/hr

Help Desk Analyst Duration: 12 Months Locations: Philadelphia, PA Position Overview Minimum skills ... Genesys Cloud contact center and customer experience platform Strong customer service skills ...

KBR

Help Desk Manager

Colorado Springs, CO

As a Help Desk Manager , you will be responsible for developing and implementing secure, end-to-end cluster and application lifecycles in cloud environments. You will collaborate with clients and ...

ManTech

Help Desk Specialist

Annapolis Junction, MD · On-site

$75K - $125K/yr

  • Medical

  • Life

  • Retirement

  • PTO

The Help Desk Specialist will support hybrid cloud infrastructure operations, incident response and customer service. You will help troubleshoot complex issues across Linux and Windows environments ...

KBR, Inc.

Help Desk Manager

Colorado Springs, CO · On-site

As a Help Desk Manager , you will be responsible for developing and implementing secure, end-to-end cluster and application lifecycles in cloud environments. You will collaborate with clients and ...

SOSi

Help Desk Lead

Miami, FL · On-site

Help Desk Lead Full-time Clearance Requirement: Top Secret/SCI Compensation: USD 59,644 - USD 123 ... and cloud authentication systems. * Develop and enforce Service Level Agreements (SLAs) for ...

Real Soft, Inc.

Help Desk Analyst

Philadelphia, PA · On-site

$20.50 - $28/hr

Help Desk Analyst Minimum skills and experience: * Minimum 2 years of experience working in a ... Experience using Genesys Cloud contact center and customer experience platform * Strong customer ...

SOSi

Help Desk Representative

FL · Remote

$18 - $23/hr

SOSi is seeking a Help Desk Representative to support mission requirements for a structured ... Experience with Microsoft Windows, macOS, and cloud-based IT support tools is required.

Diné Development Corporation

Help Desk Technician

$20.50 - $27.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Help Desk Technician / Journeyman Computer User Support Specialist will provide front-line and ... Troubleshoot user-reported issues and coordinate with developers, cloud support, database, and ...

SOSi

Help Desk Lead

Doral, FL · On-site

... and cloud authentication systems. * Develop and enforce Service Level Agreements (SLAs) for ... Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or ...

ManTech International

Help Desk Specialist

Annapolis, MD · On-site

$75K - $125K/yr

  • Medical

  • Life

  • Retirement

  • PTO

The Help Desk Specialist will support hybrid cloud infrastructure operations, incident response and customer service. You will help troubleshoot complex issues across Linux and Windows environments ...

SOSi

Help Desk Lead

Doral, FL

... and cloud authentication systems. * Develop and enforce Service Level Agreements (SLAs) for ... Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or ...

SOSi

Help Desk Lead

Doral, FL · On-site

... and cloud authentication systems. * Develop and enforce Service Level Agreements (SLAs) for ... Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or ...

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Cloud Help Desk information

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$12

$23

$33

How much do cloud help desk jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for cloud help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a Cloud Help Desk?

A Cloud Help Desk is a support service that assists users with issues related to cloud-based applications, platforms, and infrastructure. Staffed by IT professionals, the Cloud Help Desk handles inquiries such as troubleshooting connectivity, managing user accounts, resolving software problems, and providing guidance on using cloud services. This support is typically provided remotely, using specialized tools to access and resolve issues in real-time. Cloud Help Desks are essential for organizations that rely on cloud technology to ensure smooth operations and minimal downtime.

What are the key skills and qualifications needed to thrive as a Cloud Help Desk professional?

To thrive as a Cloud Help Desk professional, you need a solid understanding of cloud computing concepts, troubleshooting skills, and experience with platforms like AWS, Azure, or Google Cloud, often supported by relevant certifications. Familiarity with ticketing systems, remote support tools, and cloud service management dashboards is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and collaborate with technical teams. These skills ensure efficient resolution of cloud-related issues and contribute to user satisfaction and business continuity.

What are some common challenges faced by Cloud Help Desk professionals, and how can they be effectively managed?

Cloud Help Desk professionals often encounter challenges such as troubleshooting complex cloud-based issues, supporting users with varying levels of technical knowledge, and keeping up with rapidly evolving cloud technologies. Effective management of these challenges involves continuous learning, strong communication skills to translate technical solutions into user-friendly language, and leveraging collaboration tools to work efficiently with other IT teams. Many organizations also provide ongoing training and encourage knowledge sharing among team members to stay updated on the latest cloud platforms and best practices.

What is the difference between Cloud Help Desk vs Cloud Support Specialist?

AspectCloud Help DeskCloud Support Specialist
CredentialsTypically requires certifications like CompTIA Cloud+, AWS Certified Cloud PractitionerOften requires similar certifications, plus specific platform certifications (Azure, AWS)
Work EnvironmentHelp desk software, remote support, ticketing systemsTechnical support, troubleshooting, customer interaction, remote or on-site
Employer & IndustryIT service providers, cloud service companiesCloud service providers, IT departments, managed service providers

Both roles involve supporting cloud services, but Cloud Help Desk focuses on ticket management and basic troubleshooting, while Cloud Support Specialists handle more complex technical issues and deeper platform knowledge. The roles often overlap but differ in scope and technical depth.

Is cloud help desk a stressful job?

A cloud help desk role involves troubleshooting technical issues related to cloud services, which can be stressful during high workload periods or when resolving complex problems. However, it often requires strong communication skills, technical knowledge, and the ability to manage multiple tasks, which can help mitigate stress levels.
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Cloud Help Desk jobs near you
Infographic showing various Cloud Help Desk job openings in the United States as of August 2026, with employment types broken down into 82% Full Time, 3% Part Time, and 15% Contract. Highlights an 100% In-person job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Oracle HCM Helpdesk Module

Staffingine LLC

Pittsburgh, PA • On-site

$19.50 - $26.25/hr

Contractor

Re-posted 17 days ago

Job description

Job Title: Oracle HCM Helpdesk Module 
Job Location: Pittsburgh, PA 
Job Type: Contract 

Job Description:  

  • Lead the implementation of the Oracle HCM Cloud Help Desk module by collaborating with crossfunctional teams to gather requirements and configure the system to meet business needs 

  • Implement HR Help Desk module by configuring the key components such as Security Service Requests Delegation Entitlement Queues Routing Notification Email Action Plans Knowledge Content User Experience Survey Integration Framework and Workflows 

  • Customize and extend the Help Desk functionalities from basic to advance level capabilities using Visual Builder 

  • Provide expert guidance and support during the deployment phase ensuring that all technical and functional aspects are addressed effectively 

  • Develop and deliver training materials and sessions to endusers ensuring they are equipped to utilize the system efficiently 

  • Monitor and analyze system performance postimplementation identifying areas for improvement and implementing necessary changes to enhance functionality 

  • Collaborate with IT and People Team departments to troubleshoot and resolve any technical issues ensuring minimal disruption to help desk operations 

  • Stay updated with the latest Oracle HCM Cloud Help Desk features and updates recommending and implementing enhancements to maintain system relevance and efficiency 

QUALIFICATIONS 

  • Oracle HCM Cloud certification is preferred 

EXPERIENCE 

  • Typically 5 to 8 years of experience in implementing and supporting Oracle HCM Cloud solutions with a focus on the Help Desk module 

SKILLS 

  • Strong expertise in Oracle HCM Cloud Help Desk configuration and implementation 

  • Expertise in Visual Build to extend the Help Desk functionalities 

  • Excellent problem-solving skills with the ability to troubleshoot complex technical issues 

  • Effective communication and training skills to engage with diverse stakeholders and end-users