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Cloud Help Desk Jobs (NOW HIRING)

SOSi

Help Desk Lead

Doral, FL

... and cloud authentication systems. * Develop and enforce Service Level Agreements (SLAs) for ... Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or ...

SOSi

Help Desk Lead

Doral, FL · On-site

... and cloud authentication systems. * Develop and enforce Service Level Agreements (SLAs) for ... Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or ...

Marlabs LLC

Help Desk Specialist

Miami, FL · On-site

Help Desk Specialist Duration: 12 Months Locations: Miami, FL 33131 Help Desk Specialist / IT ... Support Cloud & SaaS Applications Assist users with Office 365, Google Workspace, and other ...

vTech Solution

Help Desk Analyst

Machias, ME · On-site

$23.75 - $32.50/hr

Help Desk Analyst Duration : 04 months (Possible of extensions) Location : Machias, Maine - 04654 ... Multi-cloud Management Services : Helping businesses digitally transform with smart cloud ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$65K - $70K/yr

IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides support to both internal and external customers, addressing issues related to computer systems, software, and hardware.

Agile Defense

Help Desk Analyst

Quantico, VA

$65K - $70K/yr

IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides support to both internal and external customers, addressing issues related to computer systems, software, and hardware.

Prescient Edge

Help Desk Lead

Miami, FL · On-site

Job Title Help Desk Lead Location Doral, FL 33122 US (Primary) Category Intelligence Job Type ... and cloud authentication systems. * The contractor shall develop and enforce Service Level ...

SOS International LLC

Help Desk Lead

Miami, FL · On-site

... and cloud authentication systems. * Develop and enforce Service Level Agreements (SLAs) for ... Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or ...

Prescient Edge

Help Desk Lead

Doral, FL · On-site

Job Title Help Desk Lead Location Doral, FL 33122 US (Primary) Category Intelligence Job Type ... and cloud authentication systems. * The contractor shall develop and enforce Service Level ...

Harbor IT

Help Desk II

$20.50 - $27.75/hr

... Cloud Services to a diverse portfolio of clients. We pride ourselves on our commitment to ... The Help Desk Technician II is a remote-first support role within Harbor IT's Service Delivery ...

Planet Depos

Help Desk Technician

Rockville, MD

$24.04 - $27/hr

Description The Help Desk Technician provides daily support to employees who are using software ... and Azura cloud services Intune Management Conditional Access Policies Privileged Identity ...

Planet Depos

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

Job Type Full-time Description The Help Desk Technician provides daily support to employees who are ... and Azura cloud services Intune Management Conditional Access Policies Privileged Identity ...

New York Cloud Apps

Help Desk Engineer

New York, NY · On-site

The Help Desk Engineer (HDE) is an experience IT support technician working in a service representative capactity for a variety of clients. The Help Desk Engineer is responsible for first-line ...

Booz Allen Hamilton

Help Desk Specialist

Doral, FL · On-site

$52K - $108K/yr

Experience with Microsoft Windows, macOS, and cloud-based IT support tools * Knowledge of ITIL processes and Agile workflows * HS diploma or GED and 3+ years of experience in Help Desk Support, or ...

Audit-Tel Inc

Help Desk Director

Cincinnati, OH · On-site

$65K - $80K/yr

We stand by our service and products, and we are looking for an IT Help Desk Director that has the ... Technical certifications such as CompTIA A+/Network+, Microsoft, or cloud credentials. * Experience ...

Audit Tel

Help Desk Director

Cincinnati, OH · On-site

$65K - $80K/yr

We stand by our service and products, and we are looking for an IT Help Desk Director that has the ... Technical certifications such as CompTIA A+/Network+, Microsoft, or cloud credentials. * Experience ...

Recruit Up, LLC

Help Desk Manager

Duluth, GA

Hands-on expertise administering a help desk or CRM ticketing platform (Zoho Desk, Salesforce Service Cloud, Freshdesk, Zendesk, or similar), including configuring routing rules, escalation workflows ...

New

SI Solutions, LLC

Help Desk Analyst

Englewood, CO · On-site

$64K - $71K/yr

The Help Desk Analyst is the first point of contact for employees requiring technical assistance ... Support Microsoft 365, Teams, SharePoint, Box, NetSuite, VPN, and related cloud-based services.

Neumo

Help Desk Manager

Birmingham, AL · On-site

Manage all Help Desk activity which includes responding to calls from end-user clients, logging ... Knowledge of contact center software and processes (e.g., Amazon Connect, Salesforce Service Cloud)

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Cloud Help Desk information

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How much do cloud help desk jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for cloud help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a Cloud Help Desk?

A Cloud Help Desk is a support service that assists users with issues related to cloud-based applications, platforms, and infrastructure. Staffed by IT professionals, the Cloud Help Desk handles inquiries such as troubleshooting connectivity, managing user accounts, resolving software problems, and providing guidance on using cloud services. This support is typically provided remotely, using specialized tools to access and resolve issues in real-time. Cloud Help Desks are essential for organizations that rely on cloud technology to ensure smooth operations and minimal downtime.

What are the key skills and qualifications needed to thrive as a Cloud Help Desk professional?

To thrive as a Cloud Help Desk professional, you need a solid understanding of cloud computing concepts, troubleshooting skills, and experience with platforms like AWS, Azure, or Google Cloud, often supported by relevant certifications. Familiarity with ticketing systems, remote support tools, and cloud service management dashboards is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and collaborate with technical teams. These skills ensure efficient resolution of cloud-related issues and contribute to user satisfaction and business continuity.

What are some common challenges faced by Cloud Help Desk professionals, and how can they be effectively managed?

Cloud Help Desk professionals often encounter challenges such as troubleshooting complex cloud-based issues, supporting users with varying levels of technical knowledge, and keeping up with rapidly evolving cloud technologies. Effective management of these challenges involves continuous learning, strong communication skills to translate technical solutions into user-friendly language, and leveraging collaboration tools to work efficiently with other IT teams. Many organizations also provide ongoing training and encourage knowledge sharing among team members to stay updated on the latest cloud platforms and best practices.

What is the difference between Cloud Help Desk vs Cloud Support Specialist?

AspectCloud Help DeskCloud Support Specialist
CredentialsTypically requires certifications like CompTIA Cloud+, AWS Certified Cloud PractitionerOften requires similar certifications, plus specific platform certifications (Azure, AWS)
Work EnvironmentHelp desk software, remote support, ticketing systemsTechnical support, troubleshooting, customer interaction, remote or on-site
Employer & IndustryIT service providers, cloud service companiesCloud service providers, IT departments, managed service providers

Both roles involve supporting cloud services, but Cloud Help Desk focuses on ticket management and basic troubleshooting, while Cloud Support Specialists handle more complex technical issues and deeper platform knowledge. The roles often overlap but differ in scope and technical depth.

Is cloud help desk a stressful job?

A cloud help desk role involves troubleshooting technical issues related to cloud services, which can be stressful during high workload periods or when resolving complex problems. However, it often requires strong communication skills, technical knowledge, and the ability to manage multiple tasks, which can help mitigate stress levels.
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Cloud Help Desk jobs near you
Infographic showing various Cloud Help Desk job openings in the United States as of August 2026, with employment types broken down into 82% Full Time, 3% Part Time, and 15% Contract. Highlights an 100% In-person job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Lead

Doral, FL

SOSi
See more jobs at SOSiexternal

Full-time

Re-posted 15 days ago

Job description

Company Description

Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide.

Job Description

**This position is contingent upon contract award**

SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to further develop, integrate, and sustain a scalable, federated data ecosystem that enhances interoperability, governance, and mission-driven analytics for a DoD customer. The primary objective of the program is to bridge the operational gaps between DoD, IC, interagency, and non-traditional international partners to enable real-time information sharing, dynamic data integration, and mission-tailored analytical capabilities.

Essential Job Duties:

  • Manage global authentication support operations, ensuring efficient troubleshooting of user access issues related to IAM, security policies, and cloud authentication systems.
  • Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and escalation procedures.
  • Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or JIRA, ensuring structured ticket tracking and reporting.
  • Provide technical support for CAC authentication, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and access control policies.
  • Submit the Help Desk Performance & Support Metrics Report, detailing ticket resolution rates, user support trends, and SLA adherence  
Qualifications

Minimum Requirements

  • Active TS-SCI Clearance.
  • Bachelor's degree in Information Technology, Computer Science, or a related field, or
    • five (5) years of equivalent experience in IT service management.
  • Demonstrated experience in managing a help desk team, implementing IT support workflows, and ensuring Service Level Agreement (SLA) compliance.
  • Experience with remote desktop management, enterprise device provisioning, and IT asset tracking is required.
  • Possess the knowledge and capability to lead and manage a technical help desk team, ensuring high-quality IT support services for cloud-based and on-premises environments.
  • Proficient in ITIL service management principles, troubleshooting methodologies, and ticketing system administration (JIRA, ServiceNow).
  • Strong customer service, team leadership, and incident resolution skills are required.

Preferred Qualifications

  • Desirable but not required certifications include ITIL Foundation Certification, Microsoft Certified: Modern Desktop Administrator Associate, or CompTIA A+.
Additional Information

Work Environment

  • Normal office conditions.

Working at SOSi

All interested individuals will receive consideration and will not be discriminated against for any reason.

Apply