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Cloud Help Desk Jobs (NOW HIRING)

Quiet Professionals LLC

Help Desk Representative

Tampa, FL · On-site

$16.50 - $21.25/hr

Position Summary The Help Desk Representative supports mission-critical objectives under the referenced work order by providing technical support for cloud-based and on-premises environments ensuring ...

Agile Defense

Help Desk Analyst

Quantico, VA

$21.75 - $29.75/hr

IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides support to both internal and external customers, addressing issues related to computer systems, software, and hardware.

The Ventura Group

Help Desk Specialist

Washington, DC · On-site

The Help Desk Specialist serves as key personnel supporting a high-visibility Federal Government ... Endpoint Administrator Associate - Apple Certified IT Professional - AWS Certified Cloud ...

New

Quiet Professionals LLC

Help Desk Lead

Tampa, FL · On-site

... cloud-based and on-premises environments. This role manages global authentication support operations and ensures SLA compliance. This future opportunity is contingent upon award. * The Help Desk Lead ...

ATG

Help Desk Specialist

Washington, DC · On-site

Help Desk Specialist Location: Ford House Office Building, 4th Floor 2nd and D Streets SW ... A strong understanding of cloud and hybrid environment management, with specific experience ...

New

VivSoft Technologies LLC

Help Desk Analyst

Herndon, VA · On-site +1

$21 - $28.75/hr

Title: Help Desk Analyst Location: Remote, USA Clearance: Public Trust Type: Full Time, W2 ... Citizen About the Company We are a mission-driven technology company specializing in Cloud ...

Planet Depos

Help Desk Technician

Rockville, MD

$24.04 - $27/hr

Description The Help Desk Technician provides daily support to employees who are using software ... and Azura cloud services Intune Management Conditional Access Policies Privileged Identity ...

Planet Depos

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

The Help Desk Technician provides daily support to employees who are using software, hardware, or ... and Azura cloud services Intune Management Conditional Access Policies Privileged Identity ...

MJDP Resources

Help Desk Analyst - Contract

Philadelphia, PA

$20.75 - $28.25/hr

Help Desk Analyst Minimum skills and experience: * Minimum 2 years of experience working in a ... Experience using Genesys Cloud contact center and customer experience platform * Strong customer ...

New

Metova Federal

Help Desk Engineer

Orlando, FL

Successful Help Desk Engineers will be proficient across a wide range of IT and cybersecurity ... AWS Certified Solutions Architect (Associate), VMware VCP-Cloud, and similar certifications.

VivSoft Technologies

Help Desk Analyst

Herndon, VA · Remote

$21 - $28.75/hr

Title: Help Desk Analyst Location: Remote, USA Clearance: Public Trust Type: Full Time, W2 ... Citizen About the Company We are a mission-driven technology company specializing in Cloud ...

New

Metova Federal

Help Desk Engineer

Orlando, FL · On-site

Successful Help Desk Engineers will be proficient across a wide range of IT and cybersecurity ... AWS Certified Solutions Architect (Associate), VMware VCP-Cloud, and similar certifications.

New

New York Cloud Apps

Help Desk Engineer

New York, NY

The Help Desk Engineer (HDE) is an experience IT support technician working in a service representative capactity for a variety of clients. The Help Desk Engineer is responsible for first-line ...

Nalley Consulting

Help Desk Lead - Mid

Miami, FL · On-site

Help Desk Lead LCAT: Mid Location: SOUTHCOM HQ, Doral, FL / On-site Office: U.S. SOUTHERN Command ... and cloud authentication systems. * Develop and enforce Service Level Agreements (SLAs) for ...

Nalley Consulting

Help Desk Lead - Mid

Doral, FL · On-site

Help Desk Lead LCAT: Mid Location: SOUTHCOM HQ, Doral, FL / On-site Office: U.S. SOUTHERN Command ... and cloud authentication systems. * Develop and enforce Service Level Agreements (SLAs) for ...

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Cloud Help Desk information

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How much do cloud help desk jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for cloud help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Cloud Help Desk professional, and why are they important?

To thrive as a Cloud Help Desk professional, you need a solid understanding of cloud computing concepts, troubleshooting skills, and experience with platforms like AWS, Azure, or Google Cloud, often supported by relevant certifications. Familiarity with ticketing systems, remote support tools, and cloud service management dashboards is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and collaborate with technical teams. These skills ensure efficient resolution of cloud-related issues and contribute to user satisfaction and business continuity.

What are some common challenges faced by Cloud Help Desk professionals, and how can they be effectively managed?

Cloud Help Desk professionals often encounter challenges such as troubleshooting complex cloud-based issues, supporting users with varying levels of technical knowledge, and keeping up with rapidly evolving cloud technologies. Effective management of these challenges involves continuous learning, strong communication skills to translate technical solutions into user-friendly language, and leveraging collaboration tools to work efficiently with other IT teams. Many organizations also provide ongoing training and encourage knowledge sharing among team members to stay updated on the latest cloud platforms and best practices.

What is the difference between Cloud Help Desk vs Cloud Support Specialist?

AspectCloud Help DeskCloud Support Specialist
CredentialsTypically requires certifications like CompTIA Cloud+, AWS Certified Cloud PractitionerOften requires similar certifications, plus specific platform certifications (Azure, AWS)
Work EnvironmentHelp desk software, remote support, ticketing systemsTechnical support, troubleshooting, customer interaction, remote or on-site
Employer & IndustryIT service providers, cloud service companiesCloud service providers, IT departments, managed service providers

Both roles involve supporting cloud services, but Cloud Help Desk focuses on ticket management and basic troubleshooting, while Cloud Support Specialists handle more complex technical issues and deeper platform knowledge. The roles often overlap but differ in scope and technical depth.

What is a Cloud Help Desk?

A Cloud Help Desk is a support service that assists users with issues related to cloud-based applications, platforms, and infrastructure. Staffed by IT professionals, the Cloud Help Desk handles inquiries such as troubleshooting connectivity, managing user accounts, resolving software problems, and providing guidance on using cloud services. This support is typically provided remotely, using specialized tools to access and resolve issues in real-time. Cloud Help Desks are essential for organizations that rely on cloud technology to ensure smooth operations and minimal downtime.
More about Cloud Help Desk jobs
What cities are hiring for Cloud Help Desk jobs? Cities with the most Cloud Help Desk job openings:
What are the most commonly searched types of Cloud Help Desk jobs? The most popular types of Cloud Help Desk jobs are:
What states have the most Cloud Help Desk jobs? States with the most job openings for Cloud Help Desk jobs include:
What job categories do people searching Cloud Help Desk jobs look for? The top searched job categories for Cloud Help Desk jobs are:
Cloud Help Desk jobs near you
Infographic showing various Cloud Help Desk job openings in the United States as of July 2026, with employment types broken down into 93% Full Time, 3% Part Time, and 4% Contract. Highlights an 79% Physical, 5% Hybrid, and 16% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk/Systems Administrator

Oneida Network Infrastructure

Dayton, OH • On-site

$70K - $80K/yr

Contractor

Re-posted 8 days ago

Job description

Help Desk / System Administrator - Wright-Patterson AFB (Long-Term Contract)

Company: Oneida Network Infrastructure (ONI)
Location: Wright-Patterson Air Force Base, OH (On-site)
Position Type: Long-term Contract

Position Overview

Oneida Network Infrastructure (ONI) is seeking an experienced Help Desk / System Administrator to provide Tier 1 technical support and system administration services at Wright-Patterson Air Force Base. The selected candidate will support AFRL users by resolving technical issues, maintaining system functionality, and delivering exceptional customer service through an approved ticketing system.

Key Responsibilities

  • Efficiently address and resolve user technical issues using the approved ticketing system (currently Salesforce Service Cloud).

  • Respond to user inquiries, troubleshoot hardware and software issues, and provide guidance on system usage and best practices.

  • Support software and hardware issues, including workstation imaging, peripherals, and mobile devices.

  • Track, manage, and resolve help desk tickets in accordance with assignment rules and escalation policies.

  • Ensure timely issue resolution according to performance thresholds while maintaining high customer satisfaction.

  • Optimize help desk resources and provide subject matter expertise and best practices to users.

  • Team handles an expected workload of approximately 450-800 help desk tickets per month across all support categories.

Required Qualifications

  • 5+ years of relevant IT support or system administration experience (Help Desk, Desktop Support, or Systems Administration).

  • DoD 8140/8570 IAT Level II certification (451 System Administrator) or equivalent compliant certification.

  • Familiarity with ticketing systems (Salesforce Service Cloud or similar ITSM platforms).

  • Strong troubleshooting skills across Windows environments, hardware, imaging, and mobile devices.

  • Excellent customer service, communication, and documentation skills.

  • Ability to work on-site in a secure government environment.

Preferred Qualifications

  • Prior experience supporting Department of Defense or federal government environments.

  • Knowledge of AFRL or Air Force IT environments and security policies.

  • Experience with endpoint imaging tools and mobile device management (MDM).

Security Requirements

  • Must possess a U.S. Government security clearance.

  • U.S. Citizenship is required in accordance with government contract requirements.

Compliance & Equal Opportunity Statement

Oneida Network Infrastructure (ONI) is an Equal Opportunity Employer . Qualified candidates will be considered without regard to legally protected characteristics.

Qualified applicants with disabilities and protected veterans are encouraged to apply. Reasonable accommodations will be provided to individuals with disabilities upon request.


Job Posted by ApplicantPro