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Entry Level Cloud Help Desk Jobs (NOW HIRING)

Real Soft Inc

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Help Desk Analyst

Philadelphia, PA · On-site

$30/hr

Help Desk Analyst Location: Onsite (5 Days/Week) Interview Process: 1st Round - Microsoft Teams ... Experience working with Genesys Cloud contact center and customer experience platform. * Strong ...

vTech Solution

Help Desk Coordinator

Trenton, NJ · On-site

Job Title: Help Desk Coordinator Location: Hybrid (Trenton, NJ) Job Type: Contract - 4 Months ... Multi-cloud Management Services : Helping businesses digitally transform with smart cloud ...

Chesapeake Containment

Help Desk Technician

Hickory, NC · On-site

$18 - $24.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this ...

Chesapeake Containment

Help Desk Technician

Statesville, NC · On-site

$18.75 - $25.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this ...

Chesapeake Containment

Help Desk Technician

Hickory, NC · On-site

$18 - $24.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this ...

Chesapeake Containment

Help Desk Technician

Hickory, NC

$18 - $24.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this ...

vTech Solution

Help Desk Analyst

Trenton, NJ · On-site

$20.50 - $28/hr

Job Title: Help Desk Analyst Location: Hybrid (Trenton, NJ) Job Type: Contract - 6 Months ... Multi-cloud Management Services : Helping businesses digitally transform with smart cloud ...

Chesapeake Containment

Help Desk Technician

Mooresville, NC · On-site

$17.75 - $23.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this ...

Chesapeake Containment

Help Desk Technician

Mooresville, NC

$17.75 - $23.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this ...

Chesapeake Containment

Help Desk Technician

Statesville, NC · On-site

$18.75 - $25.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this ...

Chesapeake Containment

Help Desk Technician

Statesville, NC

$18.75 - $25.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this ...

Chesapeake Containment

Help Desk Technician

Hickory, NC · On-site

$18 - $24.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this ...

Chesapeake Containment

Help Desk Technician

Statesville, NC · On-site

$18.75 - $25.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this ...

Indotronix International Corporation

Help Desk

Atlanta, GA · On-site

$25 - $27/hr

Help Desk Pay Rate Range: $25-$27.50/hr on W2 Location: Atlanta, GA 30329 Duration: 12+ Months ... Hybrid cloud environments * Hardware Asset Management (HAM) * Basic Software Asset Management (SAM ...

Geospatial And Cloud Analytics Inc

Help Desk Analyst

Quantico, VA · On-site

$42K - $50K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Geospatial and Cloud Analytics (GCA) is looking for a Help Desk Analyst who is responsible for ensuring an outstanding level of customer service by providing Customer Service Center support to our ...

Marlabs LLC

Help Desk Analyst

Philadelphia, PA · On-site

$20.75 - $28.25/hr

Help Desk Analyst Duration: 12 Months Locations: Philadelphia, PA Position Overview Minimum skills ... Genesys Cloud contact center and customer experience platform Strong customer service skills ...

Real Soft, Inc.

Help Desk Analyst

Philadelphia, PA · On-site

$20.50 - $28/hr

Help Desk Analyst Minimum skills and experience: * Minimum 2 years of experience working in a ... Experience using Genesys Cloud contact center and customer experience platform * Strong customer ...

SOSi

Help Desk Representative

FL · Remote

$18 - $23/hr

SOSi is seeking a Help Desk Representative to support mission requirements for a structured ... Experience with Microsoft Windows, macOS, and cloud-based IT support tools is required.

Marlabs LLC

Help Desk Specialist

Miami, FL · On-site

Help Desk Specialist Duration: 12 Months Locations: Miami, FL 33131 Help Desk Specialist / IT ... Support Cloud & SaaS Applications Assist users with Office 365, Google Workspace, and other ...

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Entry Level Cloud Help Desk information

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How much do entry level cloud help desk jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for entry level cloud help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Cloud Help Desk vs Entry Level Network Support Specialist?

AspectEntry Level Cloud Help DeskEntry Level Network Support Specialist
CertificationsCompTIA A+, Cloud certifications (e.g., AWS, Azure)CompTIA Network+, Cisco CCNA
Work EnvironmentCloud service providers, remote support, help deskOn-premises networks, IT departments, technical support
Industry UsageCloud computing, SaaS companies, tech firmsTelecommunications, enterprise IT, networking firms

Entry Level Cloud Help Desk roles focus on supporting cloud-based services and troubleshooting cloud platforms, often requiring cloud certifications and remote support skills. In contrast, Entry Level Network Support Specialists handle on-premises network issues, requiring networking certifications and hands-on hardware experience. Both roles serve as foundational IT positions but differ mainly in their technical focus and work environment.

What are some entry-level cloud help desk roles?

Entry-level cloud help desk roles typically include positions such as Cloud Support Associate, Technical Support Specialist, or Help Desk Technician focused on cloud platforms like AWS, Azure, or Google Cloud. These roles often require basic knowledge of cloud services, troubleshooting skills, and familiarity with ticketing systems and remote support tools.
More about Entry Level Cloud Help Desk jobs

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What are the most commonly searched types of Cloud Help Desk jobs?

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Entry Level Cloud Help Desk jobs near you
Infographic showing various Entry Level Cloud Help Desk job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Analyst

Real Soft Inc

Philadelphia, PA • On-site

$30/hr

Contractor

Re-posted 17 days ago

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Job description

Help Desk Analyst

Location: Onsite (5 Days/Week)
Interview Process: 1st Round – Microsoft Teams | 2nd Round – In-Person
Employment Type: Contract

Position Summary

We are seeking a Help Desk Analyst to serve as the single point of contact for end-user support, providing exceptional customer service and technical assistance. The ideal candidate will have experience managing help desk operations, handling support tickets, troubleshooting technical issues, and utilizing multiple service management platforms.

Required Qualifications

  • Minimum 2 years of experience working in a Single Point of Contact (SPOC) Help Desk environment.
  • Hands-on experience with Jira Service Management Helpdesk application..
  • Experience working with Genesys Cloud contact center and customer experience platform.
  • Strong understanding of ACD (Automatic Call Distribution) systems and ticket management processes.
  • Excellent customer service and telephone support skills.
  • Strong verbal and written communication skills.
  • Excellent analytical, troubleshooting, and problem-solving abilities.
  • Strong organizational and multitasking skills.
  • Ability to work effectively in a collaborative team environment.

Key Responsibilities

  • Serve as the primary point of contact for end-user technical support requests.
  • Log, track, update, and resolve incidents and service requests through help desk systems.
  • Manage and prioritize support tickets according to established SLAs and procedures.
  • Utilize Jira Service Management, and Genesys Cloud platforms to support users.
  • Troubleshoot hardware, software, application, and access-related issues.
  • Escalate complex technical issues to appropriate support teams when necessary.
  • Maintain accurate documentation of incidents, resolutions, and troubleshooting steps.
  • Provide professional customer service via phone, email, and other communication channels.
  • Monitor ticket queues and ensure timely issue resolution.
  • Follow established help desk procedures and best practices.

Required Skills

  • Jira Service Management
  • GroupLink eHelpdesk
  • Genesys Cloud
  • Help Desk / Service Desk Support
  • Incident & Ticket Management
  • ACD Systems
  • Customer Support
  • Technical Troubleshooting
  • Problem Solving
  • Communication Skills
  • Documentation & Reporting

Work Schedule: Must be able to work onsite five days per week.

Company Description

Incorporated in 1991, Real Soft Inc. (RSI) is a US-based global software solutions company, a pioneer in providing professional services and delivering business solutions. Our persistent focus has been on forging strong relationships through service excellence and cost containment for customers.
Address:
125 Village Blvd
Forrestal Village, Suite 200
Princeton, NJ 08540