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Cloud Help Desk Remote Jobs (NOW HIRING)

vTech Solution

Help Desk Analyst Remote

Phoenix, AZ · Remote

$21 - $28.75/hr

Job Title: Help Desk Analyst Location: Remote (Phoenix, AZ) Job Type: Contract - 6 Months ... Multi-cloud Management Services : Helping businesses digitally transform with smart cloud ...

MetroSys

Help Desk Technician

Nashville, TN · Remote

The ideal candidate has experience supporting end users in cloud-first environments and is ... Provide Tier 1 technical support for end users via ticketing systems, phone, email, and remote ...

Horizon3.ai

Manager, Global Help Desk

Get to Know Us Horizon3 is a fast-growing, remote cybersecurity company dedicated to the mission of ... internal, external, cloud, and hybrid cloud environments. NodeZero has been adopted by ...

Booz Allen Hamilton, Inc.

Help Desk Lead

Doral, FL · On-site +1

$61K - $141K/yr

Remote Work: No Job Number: R0245925 Location: Doral,FL,US Share job via: Share Help Desk Lead The ... cloud-based and on-premises environments * TS/SCI clearance * Bachelor's degree and 3+ years of ...

SOSi

Help Desk Support Engineer

FL · Remote

This role ensures prompt issue resolution, delivers user training, and supports cloud-based ... Experience providing remote desktop support. * Experience supporting incident response activities.

SOSi

Help Desk Representative

FL · Remote

$18 - $23/hr

SOSi is seeking a Help Desk Representative to support mission requirements for a structured ... Experience with Microsoft Windows, macOS, and cloud-based IT support tools is required.

Resolve Tech Solutions

L1 Help Desk Lead

Position Summary As an L1 Help Desk Lead, you will serve as the first line of technical support ... with remote teams. Eagerness to learn and grow in cloud administration and endpoint security.

Diné Development Corporation

Help Desk Technician

$20.50 - $27.75/hr

The Help Desk Technician / Journeyman Computer User Support Specialist will provide front-line and ... Troubleshoot user-reported issues and coordinate with developers, cloud support, database, and ...

TEKsystems

Help Desk Analyst

Seneca Falls, NY · Remote

$20 - $23/hr

Experience with remote help desk tools and ticketing systems. Strong knowledge of Microsoft Office Suite and related applications. 2-3 years of Active Directory experience, including user account ...

Terrestris LLC

Remote Help Desk Specialist

We are seeking a Temporary Remote Help Desk Specialist to support the Internal Revenue Service (IRS) Criminal Investigation (CI). I've never heard of Terrestris. What do you do? At Terrestris, we ...

TEKsystems

Help Desk Analyst

Seneca Falls, NY · Remote

$20 - $23/hr

Experience with remote help desk tools and ticketing systems. Strong knowledge of Microsoft Office Suite and related applications. 2-3 years of Active Directory experience, including user account ...

ITC Federal, Inc.

Help Desk Supervisor

Help Desk Supervisor AGENCY SUPPORTED: U.S. Department of Justice (DOJ) - MEGA 6 Automated ... Remote CLEARANCE: Public Trust - Candidates do not need to be cleared at the time of application ...

Ethypharm

IT / Help Desk

New Haven, CT · Remote

Familiarity with Active Directory or cloud-based identity and access management. * Knowledge of ... Experience supporting remote employees and distributed work environments. * CompTIA A+, Network ...

Posted today

ManTech International

Help Desk Support Specialist

$105K - $177K/yr

General information Requisition # R69970 Locations USA-Remote Work Posting Date 08/12/2026 Security ... Familiarity with Oracle Primavera Cloud. * Familiarity with the Sponsor's primary cyber risk and ...

Mammoth Tech

Help Desk Technician

$20.50 - $27.75/hr

REMOTE Reports to: Helpdesk Supervisor FLSA Type: Non-Exempt HOURS: 5PM - 1AM EST. ABOUT MAMMOTH ... Mammoth Tech Help desk technician must have the good technical knowledge and be able to communicate ...

BES Systemhaus

IT Help Desk Technician

Austin, TX · On-site +1

Whether it's troubleshooting hardware/software issues, assisting via phone or remote sessions, or ... and cloud service issues. Manage and prioritize support requests through the IT ticketing system ...

BES Systemhaus

IT Help Desk Technician

Austin, TX · Remote

Whether it's troubleshooting hardware/software issues, assisting via phone or remote sessions, or ... and cloud service issues. Manage and prioritize support requests through the IT ticketing system ...

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Cloud Help Desk Remote information

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How much do cloud help desk remote jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for cloud help desk remote in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Cloud Help Desk Remote vs Cloud Support Specialist?

AspectCloud Help Desk RemoteCloud Support Specialist
CertificationsCompTIA A+, Network+, Cloud certificationsCloud certifications (AWS, Azure), CompTIA A+
Work EnvironmentRemote, help desk ticketing systemsRemote or on-site, technical support roles
Industry UsageIT service providers, tech companiesCloud service providers, IT consulting firms
Job FocusTroubleshooting, customer support, ticket resolutionTechnical support, cloud infrastructure assistance

The Cloud Help Desk Remote and Cloud Support Specialist roles both involve technical support in cloud environments, often remotely. The main difference lies in their focus: help desk roles emphasize customer service and ticket resolution, while support specialists may handle more in-depth technical issues related to cloud infrastructure. Both positions require similar certifications and are common in IT and cloud service industries.

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Cloud Help Desk Remote jobs near you
Infographic showing various Cloud Help Desk Remote job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Manager, Yardi Help Desk (Remote-US)

Welltower, Inc.

Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Job description

WELLTOWER - REIMAGINE REAL ESTATE WITH US
At Welltower, we're transforming how the world thinks about senior living and wellness-focused real estate. As a global leader in residential wellness and healthcare infrastructure, we create vibrant, purpose-driven communities where housing, healthcare, and hospitality converge. Our culture is fast-paced, collaborative, and endlessly ambitious-guided by our mantra: The only easy day was yesterday.
We're looking for bold, independent thinkers who thrive on challenge, embrace complexity, and are driven to deliver long-term value. Every team member is empowered to think like an owner, innovate fearlessly, and lead from where they stand. If you're passionate about outcomes and inspired by the opportunity to shape the future of healthcare infrastructure, we want you on our best-in-class team.
ABOUT THE ROLE
The Manager, Yardi Help Desk is an experienced and collaborative team leader responsible for managing day-to-day help desk operations supporting the Yardi Senior Housing product suite. This role will lead a team that provides support, troubleshooting, and issue resolution for internal and external stakeholders.
The ideal candidate is customer-focused, organized, and comfortable working in a fast-paced support environment. This individual will help ensure timely resolution of support tickets, consistent service quality, clear communication, and continuous improvement of help desk processes. The Manager, Yardi Help Desk will partner with cross-functional teams to resolve issues, identify recurring support trends, and improve overall user experience.
KEY RESPONSIBILITIES
  • Manage daily operations of the help desk function supporting users of the Yardi Senior Housing product suite
  • Supervise help desk agents and support staff, including coaching, training, workload management, and performance feedback
  • Ensure support tickets are addressed in a timely, accurate, and customer-focused manner
  • Monitor ticket queues, service levels, user satisfaction, and issue resolution trends
  • Assist with the development and tracking of help desk KPIs and operational metrics
  • Review ticket data to identify recurring issues, training needs, and opportunities for process improvement
  • Support the creation and maintenance of standard workflows, documentation, and knowledge base materials
  • Partner with internal teams to escalate and resolve complex support issues
  • Help ensure staffing levels and team skills align with support demand
  • Foster a culture of accountability, continuous learning, and customer-centric service
  • Provide regular updates to leadership on help desk performance, common issues, and improvement opportunities
  • Assist with implementation of process improvements, automation opportunities, and system enhancements
  • Support change management efforts related to Yardi Help Desk processes, tools, and stakeholder communications
  • Identify risks or roadblocks that may impact support delivery and work with leadership to resolve them

OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
TRAVEL
Out-of-area and overnight travel should be expected as outlined in specific projects for which this role will engage.
MINIMUM REQUIREMENTS
Skills / Specialized Knowledge:
  • Strong understanding of help desk operations, support workflows, and ticket management
  • Ability to manage team workload, prioritize issues, and support multiple stakeholders
  • Strong interpersonal, communication, and conflict-resolution skills
  • Ability to document processes, create support materials, and report on operational performance
  • Comfortable working with cross-functional teams to resolve technical and operational issues
  • Customer-service mindset with the ability to balance urgency, accuracy, and professionalism
  • Familiarity with process improvement practices; exposure to agile or project management concepts is a plus

Experience:
  • At least 4 years of experience in help desk, IT support, customer service operations, or related support roles
  • At least 2 years of experience leading, supervising, or mentoring support professionals
  • Experience with help desk platforms, ticketing systems, or customer relationship management tools such as JIRA, ServiceNow, Zendesk, or similar systems
  • Experience troubleshooting SaaS platforms, cloud-based systems, web applications, or business software
  • Experience managing escalations and coordinating with technical teams to resolve complex issues
  • Experience with the Yardi Senior product suite is preferred
  • Experience in senior housing, healthcare real estate, property management technology, or related industries is a plus

Education:
  • Bachelor's degree in information technology, business administration, or related field
  • Relevant certifications (ITIL, Help Desk Management) are a plus
  • Agile, Six Sigma, or PMP certification strongly preferred

Employment is contingent upon the successful completion of a background check, drug screening, and verification of employment, education, and other credentials relevant to the position.
WHAT WE OFFER
  • Competitive Base Salary + Annual Bonus

  • Generous Paid Time Off and Holidays

  • Employee Stock Purchase Program - purchase shares at a 15% discount

  • Employer-matching 401(k) Program + Profit Sharing Program

  • Student Debt Program - we'll contribute up to $10,000 towards your student loans!

  • Tuition Assistance Program

  • Comprehensive and progressive Medical/Dental/Vision options

  • Professional Growth

  • And much more! https://welltower.com/newsroom/careers/

ABOUT WELLTOWER
Welltower® Inc. (NYSE: WELL) an S&P 500 company, is the world's preeminent residential wellness and healthcare infrastructure company. Our portfolio of 1,500+ Seniors and Wellness Housing communities is positioned at the intersection of housing, healthcare, and hospitality, creating vibrant communities for mature renters and older adults in the United States, United Kingdom, and Canada. We also seek to support physicians in our Outpatient Medical buildings with the critical infrastructure needed to deliver quality care.
Our real estate portfolio is unmatched, located in highly attractive micro-markets with stunning built environments. Yet, we are an unusual real estate organization as we view ourselves as a product company in a real estate wrapper driven by relationships and unconventional culture.
Through our disciplined approach to capital allocation powered by our data science platform and superior operating results driven by the Welltower Business System, we aspire to deliver long-term compounding of per share growth and returns for our existing investors - our North Star.
Welltower is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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