Epic Help Desk Support
$21 - $28.75/hr
EPIC Help Desk Remote Open to working an 8 am- 8pm CT shift Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing ...
Epic Help Desk Support
$21 - $28.75/hr
EPIC Help Desk Remote Open to working an 8 am- 8pm CT shift Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing ...
Voice L2 Technician
Kennesaw, GA · On-site +1
$55K - $65K/yr
Description We are seeking an IT Support Technician for a role that provides help desk remote support. This position will service IP Office and ITC Cloud phone systems providing tier 1-2 help desk ...
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Voice L2 Technician
Kennesaw, GA · On-site +1
$55K - $65K/yr
Description We are seeking an IT Support Technician for a role that provides help desk remote support. This position will service IP Office and ITC Cloud phone systems providing tier 1-2 help desk ...
Help Desk Analyst
Saint Louis, MO · Remote
$20 - $27.25/hr
While the role is primarily remote, occasional travel to local clinics may be required to support ... Support practice management systems and related applications * Assist with VoIP and cloud based ...
Help Desk Analyst
Saint Louis, MO · Remote
$20 - $27.25/hr
While the role is primarily remote, occasional travel to local clinics may be required to support ... Support practice management systems and related applications * Assist with VoIP and cloud based ...
Help Desk Analyst
Saint Louis, MO · Remote
$20 - $27.25/hr
While the role is primarily remote, occasional travel to local clinics may be required to support ... Support practice management systems and related applications * Assist with VoIP and cloud based ...
Help Desk Analyst
Saint Louis, MO · Remote
$20 - $27.25/hr
While the role is primarily remote, occasional travel to local clinics may be required to support ... Support practice management systems and related applications * Assist with VoIP and cloud based ...
Support, Yardi Help Desk - REMOTE (US)
$17.50 - $22.25/hr
The Support, Help Desk will be required to work within a high demand, performance driven environment that focuses on implementing scalable solutions that are aligned with the company's overall ...
Support, Yardi Help Desk - REMOTE (US)
$17.50 - $22.25/hr
The Support, Help Desk will be required to work within a high demand, performance driven environment that focuses on implementing scalable solutions that are aligned with the company's overall ...
Help Desk Technician - REMOTE
Washington, DC · Remote
$50K - $80K/yr
Help Desk Technician - Fully REMOTE - for IT department of a prominent global law firm. **A minimum of one full year or more of relevant experience in a large law firm is required. This role is part ...
Help Desk Technician - REMOTE
Washington, DC · Remote
$50K - $80K/yr
Help Desk Technician - Fully REMOTE - for IT department of a prominent global law firm. **A minimum of one full year or more of relevant experience in a large law firm is required. This role is part ...
Help Desk Support Engineer
Doral, FL · On-site +1
Experience with IT help desk ticketing systems and remote support * Familiarity with cloud-based ... IT applications and platforms * Strong customer service, communication, and documentation skills ...
Help Desk Support Engineer
Doral, FL · On-site +1
Experience with IT help desk ticketing systems and remote support * Familiarity with cloud-based ... IT applications and platforms * Strong customer service, communication, and documentation skills ...
We are seeking a Temporary Remote Help Desk Specialist to support the Internal Revenue Service (IRS) Criminal Investigation (CI). I've never heard of Terrestris. What do you do? At Terrestris, we ...
We are seeking a Temporary Remote Help Desk Specialist to support the Internal Revenue Service (IRS) Criminal Investigation (CI). I've never heard of Terrestris. What do you do? At Terrestris, we ...
Help Desk Representative
Doral, FL · Remote
$16.75 - $21.50/hr
Help Desk Representative - Contingent Pipeline Opportunity - We're building a talent pipeline for ... Remote Responsibilities: * Provide Tier 1 and Tier 2 technical support for cloud-based and on ...
Help Desk Representative
Doral, FL · Remote
$16.75 - $21.50/hr
Help Desk Representative - Contingent Pipeline Opportunity - We're building a talent pipeline for ... Remote Responsibilities: * Provide Tier 1 and Tier 2 technical support for cloud-based and on ...
Help Desk Support Engineer
Doral, FL · Remote
Experience with IT help desk ticketing systems and remote support * Familiarity with cloud-based ... IT applications and platforms * Strong customer service, communication, and documentation skills ...
Help Desk Support Engineer
Doral, FL · Remote
Experience with IT help desk ticketing systems and remote support * Familiarity with cloud-based ... IT applications and platforms * Strong customer service, communication, and documentation skills ...
Help Desk Representative
Doral, FL · On-site +1
$16.75 - $21.50/hr
Help Desk Representative - Contingent Pipeline Opportunity - We're building a talent pipeline for ... Remote Responsibilities: * Provide Tier 1 and Tier 2 technical support for cloud-based and on ...
Help Desk Representative
Doral, FL · On-site +1
$16.75 - $21.50/hr
Help Desk Representative - Contingent Pipeline Opportunity - We're building a talent pipeline for ... Remote Responsibilities: * Provide Tier 1 and Tier 2 technical support for cloud-based and on ...
Help Desk Support - Sr - (Remote)
$20.50 - $27.75/hr
Help Desk Support - Sr Location: Richmond, VA (Remote) Duration: 6 months Job Type: Contract Provide application support through remote access tools to resolve internal end user issues Monitor and ...
Help Desk Support - Sr - (Remote)
$20.50 - $27.75/hr
Help Desk Support - Sr Location: Richmond, VA (Remote) Duration: 6 months Job Type: Contract Provide application support through remote access tools to resolve internal end user issues Monitor and ...
Help Desk Support Engineer
FL · Remote
This role ensures prompt issue resolution, delivers user training, and supports cloud-based ... Experience providing remote desktop support. * Experience supporting incident response activities.
Help Desk Support Engineer
FL · Remote
This role ensures prompt issue resolution, delivers user training, and supports cloud-based ... Experience providing remote desktop support. * Experience supporting incident response activities.
Help Desk Representative
FL · Remote
$18 - $23/hr
SOSi is seeking a Help Desk Representative to support mission requirements for a structured ... Experience with Microsoft Windows, macOS, and cloud-based IT support tools is required.
Help Desk Representative
FL · Remote
$18 - $23/hr
SOSi is seeking a Help Desk Representative to support mission requirements for a structured ... Experience with Microsoft Windows, macOS, and cloud-based IT support tools is required.
Help Desk Technician
$20.50 - $27.75/hr
The Help Desk Technician / Journeyman Computer User Support Specialist will provide front-line and ... Troubleshoot user-reported issues and coordinate with developers, cloud support, database, and ...
Help Desk Technician
$20.50 - $27.75/hr
The Help Desk Technician / Journeyman Computer User Support Specialist will provide front-line and ... Troubleshoot user-reported issues and coordinate with developers, cloud support, database, and ...
Help Desk Technician
$18/hr
Remote Salary : $18 per Hour Hours : Monday to Friday between 10:00am to 6:00pm (MST) States we are ... Experience in Office 365 Cloud Admin environment * Ability to be on-call during specified non ...
Help Desk Technician
$18/hr
Remote Salary : $18 per Hour Hours : Monday to Friday between 10:00am to 6:00pm (MST) States we are ... Experience in Office 365 Cloud Admin environment * Ability to be on-call during specified non ...
... care cloud hosting, integration and interoperability, clinical and claims application ... Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and ...
... care cloud hosting, integration and interoperability, clinical and claims application ... Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and ...
Help Desk Analyst
$21 - $28.75/hr
Remote - Must be local to Colorado Duration: 04/01/2026 - 08/31/2026 Schedule: Monday-Friday | 8:00 AM - 5:00 PM MST Job Summary The Help Desk Analyst will provide Tier I and Tier II technical ...
Help Desk Analyst
$21 - $28.75/hr
Remote - Must be local to Colorado Duration: 04/01/2026 - 08/31/2026 Schedule: Monday-Friday | 8:00 AM - 5:00 PM MST Job Summary The Help Desk Analyst will provide Tier I and Tier II technical ...
Help Desk - EPIC
$21 - $28.75/hr
Remote EPIC Help Desk Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing inbound and outbound call support ...
Help Desk - EPIC
$21 - $28.75/hr
Remote EPIC Help Desk Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing inbound and outbound call support ...
Help Desk Technician
$20.50 - $27.75/hr
REMOTE Reports to: Helpdesk Supervisor FLSA Type: Non-Exempt HOURS: 5PM - 1AM EST. ABOUT MAMMOTH ... Mammoth Tech Help desk technician must have the good technical knowledge and be able to communicate ...
Help Desk Technician
$20.50 - $27.75/hr
REMOTE Reports to: Helpdesk Supervisor FLSA Type: Non-Exempt HOURS: 5PM - 1AM EST. ABOUT MAMMOTH ... Mammoth Tech Help desk technician must have the good technical knowledge and be able to communicate ...
Cloud Help Desk Remote information
See salary details
$12.74 - $14.66
2% of jobs
$14.66 - $16.59
6% of jobs
$16.59 - $18.51
12% of jobs
$19.05 is the 25th percentile. Wages below this are outliers.
$18.51 - $20.43
17% of jobs
The median wage is $21.97 / hr.
$20.43 - $22.36
16% of jobs
$22.36 - $24.28
16% of jobs
$25.24 is the 75th percentile. Wages above this are outliers.
$24.28 - $26.20
12% of jobs
$26.20 - $28.13
7% of jobs
$28.13 - $30.05
6% of jobs
$30.05 - $31.97
3% of jobs
$31.97 - $33.89
2% of jobs
$12
$23
$33
How much do cloud help desk remote jobs pay per hour?
As of May 28, 2026, the average hourly pay for cloud help desk remote in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.
What is the difference between Cloud Help Desk Remote vs Cloud Support Specialist?
| Aspect | Cloud Help Desk Remote | Cloud Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, Network+, Cloud certifications | Cloud certifications (AWS, Azure), CompTIA A+ |
| Work Environment | Remote, help desk ticketing systems | Remote or on-site, technical support roles |
| Industry Usage | IT service providers, tech companies | Cloud service providers, IT consulting firms |
| Job Focus | Troubleshooting, customer support, ticket resolution | Technical support, cloud infrastructure assistance |
The Cloud Help Desk Remote and Cloud Support Specialist roles both involve technical support in cloud environments, often remotely. The main difference lies in their focus: help desk roles emphasize customer service and ticket resolution, while support specialists may handle more in-depth technical issues related to cloud infrastructure. Both positions require similar certifications and are common in IT and cloud service industries.
More about Cloud Help Desk Remote jobs
What cities are hiring for Cloud Help Desk Remote jobs? Cities with the most Cloud Help Desk Remote job openings:
What are the most commonly searched types of Cloud Help Desk jobs? The most popular types of Cloud Help Desk jobs are:
What states have the most Cloud Help Desk Remote jobs? States with the most job openings for Cloud Help Desk Remote jobs include:
What job categories do people searching Cloud Help Desk Remote jobs look for? The top searched job categories for Cloud Help Desk Remote jobs are:
$21 - $28.75/hr
Full-time
This job post has expired 1 day ago. Applications are no longer accepted.
Job description
Job Description:
EPIC Help Desk
Remote
Open to working an 8 am- 8pm CT shift
Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support
Experience working in a help desk/call center environment providing inbound and outbound call support (preferably technical support in nature)
Experience writing knowledge base articles and tip sheets
Experience using ticketing systems (in this case ServiceNow experience is preferred)
͏
Do
Ensure timely response of all the tickets raised by the client end user
Service requests solutioning by maintaining quality parameters
Act as a custodian of clientâ s network/ server/ system/ storage/ platform/ infrastructure and other equipmentâ s to keep track of each of their proper functioning and upkeep
Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
Provide an acceptance and immediate resolution to the high priority tickets/ service
Installing and configuring software/ hardware requirements based on service requests
100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
Provide application/ user access as per client requirements and requests to ensure timely solutioning
Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
Coordinate with on-site team for complex problem resolution and ensure timely client servicing
Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner
EPIC Help Desk
Remote
Open to working an 8 am- 8pm CT shift
Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support
Experience working in a help desk/call center environment providing inbound and outbound call support (preferably technical support in nature)
Experience writing knowledge base articles and tip sheets
Experience using ticketing systems (in this case ServiceNow experience is preferred)
͏
Do
Ensure timely response of all the tickets raised by the client end user
Service requests solutioning by maintaining quality parameters
Act as a custodian of clientâ s network/ server/ system/ storage/ platform/ infrastructure and other equipmentâ s to keep track of each of their proper functioning and upkeep
Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
Provide an acceptance and immediate resolution to the high priority tickets/ service
Installing and configuring software/ hardware requirements based on service requests
100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
Provide application/ user access as per client requirements and requests to ensure timely solutioning
Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
Coordinate with on-site team for complex problem resolution and ensure timely client servicing
Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner