Orlando, FL · Remote
$52K - $55K/yr
Remote Tier 2 Help Desk Specialist We're currently hiring an experienced Tier 2 Help Desk Specialist to join a fast-paced enterprise support environment supporting a large national organization. This ...
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Orlando, FL · Remote
$52K - $55K/yr
Remote Tier 2 Help Desk Specialist We're currently hiring an experienced Tier 2 Help Desk Specialist to join a fast-paced enterprise support environment supporting a large national organization. This ...
Orlando, FL · Remote
$16 - $18/hr
... of Help Desk, call center, customer support, or technical support experience * Working knowledge of: * Windows operating systems * Microsoft Office products * Web-based applications and remote ...
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Orlando, FL · Remote
$16 - $18/hr
... of Help Desk, call center, customer support, or technical support experience * Working knowledge of: * Windows operating systems * Microsoft Office products * Web-based applications and remote ...
Washington, DC · Remote
$18/hr
... of Help Desk, call center, customer support, or technical support experience * Working knowledge of: * Windows operating systems * Microsoft Office products * Web-based applications and remote ...
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Washington, DC · Remote
$18/hr
... of Help Desk, call center, customer support, or technical support experience * Working knowledge of: * Windows operating systems * Microsoft Office products * Web-based applications and remote ...
$21 - $28.75/hr
EPIC Help Desk Remote Open to working an 8 am- 8pm CT shift Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing ...
$21 - $28.75/hr
EPIC Help Desk Remote Open to working an 8 am- 8pm CT shift Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing ...
$17.50 - $22.25/hr
The Support, Help Desk will be required to work within a high demand, performance driven environment that focuses on implementing scalable solutions that are aligned with the company's overall ...
$17.50 - $22.25/hr
The Support, Help Desk will be required to work within a high demand, performance driven environment that focuses on implementing scalable solutions that are aligned with the company's overall ...
San Clemente, CA · Remote
$70K - $90K/yr
JOB TITLE: IT Support & Help Desk EMPLOYMENT STATUS: Full Time, Operative Level LOCATION ( In ... Remote Assistance: Provide remote support using platforms like Atera/Splashtop to resolve software ...
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San Clemente, CA · Remote
$70K - $90K/yr
JOB TITLE: IT Support & Help Desk EMPLOYMENT STATUS: Full Time, Operative Level LOCATION ( In ... Remote Assistance: Provide remote support using platforms like Atera/Splashtop to resolve software ...
Washington, DC · Remote
$50K - $80K/mo
Help Desk Technician - Fully REMOTE - for IT department of a prominent global law firm. **A minimum of one full year or more of relevant experience in a large law firm is required. This role is part ...
Washington, DC · Remote
$50K - $80K/mo
Help Desk Technician - Fully REMOTE - for IT department of a prominent global law firm. **A minimum of one full year or more of relevant experience in a large law firm is required. This role is part ...
Herndon, VA · On-site +1
$21 - $28.75/hr
Title: Help Desk Analyst Location: Remote, USA Clearance: Public Trust Type: Full Time, W2 ... Citizen About the Company We are a mission-driven technology company specializing in Cloud ...
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Herndon, VA · On-site +1
$21 - $28.75/hr
Title: Help Desk Analyst Location: Remote, USA Clearance: Public Trust Type: Full Time, W2 ... Citizen About the Company We are a mission-driven technology company specializing in Cloud ...
New
Herndon, VA · Remote
$21 - $28.75/hr
Title: Help Desk Analyst Location: Remote, USA Clearance: Public Trust Type: Full Time, W2 ... Citizen About the Company We are a mission-driven technology company specializing in Cloud ...
New
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Herndon, VA · Remote
$21 - $28.75/hr
Title: Help Desk Analyst Location: Remote, USA Clearance: Public Trust Type: Full Time, W2 ... Citizen About the Company We are a mission-driven technology company specializing in Cloud ...
New
Nashville, TN · Remote
The ideal candidate has experience supporting end users in cloud-first environments and is ... Provide Tier 1 technical support for end users via ticketing systems, phone, email, and remote ...
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Nashville, TN · Remote
The ideal candidate has experience supporting end users in cloud-first environments and is ... Provide Tier 1 technical support for end users via ticketing systems, phone, email, and remote ...
Get to Know Us Horizon3.ai is a fast-growing, remote cybersecurity company dedicated to the mission ... internal, external, cloud, and hybrid cloud environments. NodeZero has been adopted by ...
Get to Know Us Horizon3.ai is a fast-growing, remote cybersecurity company dedicated to the mission ... internal, external, cloud, and hybrid cloud environments. NodeZero has been adopted by ...
FL · Remote
This role ensures prompt issue resolution, delivers user training, and supports cloud-based ... Experience providing remote desktop support. * Experience supporting incident response activities.
FL · Remote
This role ensures prompt issue resolution, delivers user training, and supports cloud-based ... Experience providing remote desktop support. * Experience supporting incident response activities.
We are seeking a Temporary Remote Help Desk Specialist to support the Internal Revenue Service (IRS) Criminal Investigation (CI). I've never heard of Terrestris. What do you do? At Terrestris, we ...
We are seeking a Temporary Remote Help Desk Specialist to support the Internal Revenue Service (IRS) Criminal Investigation (CI). I've never heard of Terrestris. What do you do? At Terrestris, we ...
$20.50 - $27.75/hr
The Help Desk Technician / Journeyman Computer User Support Specialist will provide front-line and ... Troubleshoot user-reported issues and coordinate with developers, cloud support, database, and ...
$20.50 - $27.75/hr
The Help Desk Technician / Journeyman Computer User Support Specialist will provide front-line and ... Troubleshoot user-reported issues and coordinate with developers, cloud support, database, and ...
FL · Remote
$18 - $23/hr
SOSi is seeking a Help Desk Representative to support mission requirements for a structured ... Experience with Microsoft Windows, macOS, and cloud-based IT support tools is required.
FL · Remote
$18 - $23/hr
SOSi is seeking a Help Desk Representative to support mission requirements for a structured ... Experience with Microsoft Windows, macOS, and cloud-based IT support tools is required.
$20.50 - $27.75/hr
Help Desk Support - Sr Location: Richmond, VA (Remote) Duration: 6 months Job Type: Contract Provide application support through remote access tools to resolve internal end user issues Monitor and ...
$20.50 - $27.75/hr
Help Desk Support - Sr Location: Richmond, VA (Remote) Duration: 6 months Job Type: Contract Provide application support through remote access tools to resolve internal end user issues Monitor and ...
Help Desk Supervisor AGENCY SUPPORTED: U.S. Department of Justice (DOJ) - MEGA 6 Automated ... Remote CLEARANCE: Public Trust - Candidates do not need to be cleared at the time of application ...
Help Desk Supervisor AGENCY SUPPORTED: U.S. Department of Justice (DOJ) - MEGA 6 Automated ... Remote CLEARANCE: Public Trust - Candidates do not need to be cleared at the time of application ...
$21 - $28.75/hr
Remote - Must be local to Colorado Duration: 04/01/2026 - 08/31/2026 Schedule: Monday-Friday | 8:00 AM - 5:00 PM MST Job Summary The Help Desk Analyst will provide Tier I and Tier II technical ...
$21 - $28.75/hr
Remote - Must be local to Colorado Duration: 04/01/2026 - 08/31/2026 Schedule: Monday-Friday | 8:00 AM - 5:00 PM MST Job Summary The Help Desk Analyst will provide Tier I and Tier II technical ...
$22 - $30.25/hr
... help desk ticketing system in a prompt and professional manner. An understanding of networking, various operating systems, cloud services including Google G Suite, Workplace, communications, remote ...
$22 - $30.25/hr
... help desk ticketing system in a prompt and professional manner. An understanding of networking, various operating systems, cloud services including Google G Suite, Workplace, communications, remote ...
Bethesda, MD · Remote
$55 - $70/hr
Support VDI connectivity engineering, ensuring remote users on macOS and Windows platforms can ... We help clients get work done more efficiently and economically, without compromising quality.
Bethesda, MD · Remote
$55 - $70/hr
Support VDI connectivity engineering, ensuring remote users on macOS and Windows platforms can ... We help clients get work done more efficiently and economically, without compromising quality.
$12.74 - $14.66
2% of jobs
$14.66 - $16.59
6% of jobs
$16.59 - $18.51
12% of jobs
$19.05 is the 25th percentile. Wages below this are outliers.
$18.51 - $20.43
17% of jobs
The median wage is $21.97 / hr.
$20.43 - $22.36
16% of jobs
$22.36 - $24.28
16% of jobs
$25.24 is the 75th percentile. Wages above this are outliers.
$24.28 - $26.20
12% of jobs
$26.20 - $28.13
7% of jobs
$28.13 - $30.05
6% of jobs
$30.05 - $31.97
3% of jobs
$31.97 - $33.89
2% of jobs
$12
$23
$33
| Aspect | Cloud Help Desk Remote | Cloud Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, Network+, Cloud certifications | Cloud certifications (AWS, Azure), CompTIA A+ |
| Work Environment | Remote, help desk ticketing systems | Remote or on-site, technical support roles |
| Industry Usage | IT service providers, tech companies | Cloud service providers, IT consulting firms |
| Job Focus | Troubleshooting, customer support, ticket resolution | Technical support, cloud infrastructure assistance |
The Cloud Help Desk Remote and Cloud Support Specialist roles both involve technical support in cloud environments, often remotely. The main difference lies in their focus: help desk roles emphasize customer service and ticket resolution, while support specialists may handle more in-depth technical issues related to cloud infrastructure. Both positions require similar certifications and are common in IT and cloud service industries.
$52K - $55K/yr
Full-time
Re-posted 18 days ago
We’re currently hiring an experienced Tier 2 Help Desk Specialist to join a fast-paced enterprise support environment supporting a large national organization. This is a fully remote opportunity for someone who enjoys solving technical issues, working independently, and supporting users in a high-volume environment.
Candidates must be comfortable working a rotating schedule in a 24/7 operation and able to travel to either Ashburn, VA or Orlando, FL to pick up company equipment if needed.
What You’ll Be DoingProvide advanced remote support for end users experiencing hardware, software, login, connectivity, and access-related issues
Troubleshoot Microsoft environments including Outlook, Office applications, Windows systems, and Active Directory
Support remote access tools, VPN connectivity, authentication issues, and mobile device management platforms
Assist users with workstation setup, software installs, peripheral support, and system access requests
Escalate more complex technical issues to engineering or specialized support teams when needed
Document support activity and maintain accurate ticket updates within the ticketing system
Deliver excellent customer service while managing multiple priorities in a fast-moving support environment
At least 2 years of Help Desk or Technical Support experience in a Tier 2 environment
Strong troubleshooting skills across Microsoft technologies and remote support tools
Experience supporting VPN connectivity, mobile devices, and enterprise user environments
Ability to work independently and remain organized in a high-volume setting
Strong communication and customer service skills
Comfortable working rotating shifts, including evenings, weekends, and holidays
U.S. Citizenship required
Must be able to successfully pass a background investigation
Experience with ServiceNow or similar ticketing platforms
Familiarity with AirWatch/Workspace ONE, Zscaler, or GlobalProtect
Certifications such as CompTIA A+, Network+, Security+, or ITIL are a plus
Previous experience supporting government or enterprise-level environments is highly preferred
Fully remote position
Equipment pickup required in Ashburn, VA or Orlando, FL
Rotating 24/7 support schedule
Stable long-term opportunity with a collaborative support team
