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Cloud Help Desk Remote Jobs (NOW HIRING)

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

Preferred location is Pendleton, OR, but open to remote work. The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

Preferred location is Pendleton, OR, but open to remote work. The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

Preferred location is Pendleton, OR, but open to remote work. The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external ...

Senture

Help Desk Call Center Representative

$18 - $23/hr

This position is fully remote (work from home). Qualifications * High School Diploma or GED ... Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk.

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

Preferred location is Pendleton, OR, but open to remote work. The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

Preferred location is Pendleton, OR, but open to remote work. The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external ...

WW&R

Help Desk Support Specialist Sr.

Cincinnati, OH · Remote

$23.94 - $31.15/hr

Position Purpose: Under general supervision, the Help Desk Support Specialist Sr. (Tier II ... The Senior Specialist focuses on the remote resolution of complex technical issues to minimize ...

WW&R

Help Desk Support Specialist Sr.

Independence, OH · Remote

$23.94 - $29.67/hr

Position Purpose: Under general supervision, the Help Desk Support Specialist Sr. (Tier II ... The Senior Specialist focuses on the remote resolution of complex technical issues to minimize ...

Enova International

Help Desk Associate (Hybrid)

Denver, CO · On-site +1

$43K - $60K/yr

In this role, you will be providing tech support for both remote and on-site Enova staff, ensuring ... Help Desk Associate I: $43,000 to $60,000 Help Desk Associate II: $52,000 to $64,000 Additional ...

InstantServe LLC

Help Desk Analyst

$21 - $28.75/hr

IT Support Consultant (Remote - Denver, CO Residents Only) Qualifications * Bachelor's degree or equivalent professional experience * Strong background in: * Help Desk / IT Support * Customer Support ...

CMIT Solutions

Help Desk Specialist

They are seeking a Help Desk Technician - Level 1 to provide technical support and troubleshooting ... remote support tools and systems Company : CMIT Solutions provides responsive, professional ...

New

ACS Consultancy Services

Support Desk Analyst

Albany, NY · Remote

$21 - $28.75/hr

Remote We are currently seeking candidates who meet the following qualifications. Responsibilities ... Experience as an IT support/help desk role. * Working knowledge of Windows and Mac operating ...

Senture

Help Desk Call Center Representative

$17.50 - $22.50/hr

This position is fully remote (work from home). Important: You must complete assessments ... Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk.

Ten4

Help Desk Manager - Mobile Devices

Mount Laurel, NJ · Remote

$70K - $85K/yr

The Wireless Help Desk Manager oversees our Tier 1 Support Specialists, who are responsible for ... This is a fully remote position with occassional in-office requirements. For payroll and tax ...

Ten4

Help Desk Manager - Mobile Devices

Mount Laurel, NJ · On-site +1

$70K - $85K/yr

The Wireless Help Desk Manager oversees our Tier 1 Support Specialists, who are responsible for ... This is a fully remote position with occassional in-office requirements. For payroll and tax ...

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Cloud Help Desk Remote information

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How much do cloud help desk remote jobs pay per hour?

As of May 29, 2026, the average hourly pay for cloud help desk remote in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Cloud Help Desk Remote vs Cloud Support Specialist?

AspectCloud Help Desk RemoteCloud Support Specialist
CertificationsCompTIA A+, Network+, Cloud certificationsCloud certifications (AWS, Azure), CompTIA A+
Work EnvironmentRemote, help desk ticketing systemsRemote or on-site, technical support roles
Industry UsageIT service providers, tech companiesCloud service providers, IT consulting firms
Job FocusTroubleshooting, customer support, ticket resolutionTechnical support, cloud infrastructure assistance

The Cloud Help Desk Remote and Cloud Support Specialist roles both involve technical support in cloud environments, often remotely. The main difference lies in their focus: help desk roles emphasize customer service and ticket resolution, while support specialists may handle more in-depth technical issues related to cloud infrastructure. Both positions require similar certifications and are common in IT and cloud service industries.

More about Cloud Help Desk Remote jobs
What cities are hiring for Cloud Help Desk Remote jobs? Cities with the most Cloud Help Desk Remote job openings:
What are the most commonly searched types of Cloud Help Desk jobs? The most popular types of Cloud Help Desk jobs are:
What states have the most Cloud Help Desk Remote jobs? States with the most job openings for Cloud Help Desk Remote jobs include:
What job categories do people searching Cloud Help Desk Remote jobs look for? The top searched job categories for Cloud Help Desk Remote jobs are:
Cloud Help Desk Remote jobs near you
Infographic showing various Cloud Help Desk Remote job openings in the United States as of May 2026, with employment types broken down into 96% Full Time, and 4% Contract. Highlights an 33% Physical, 4% Hybrid, and 63% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Agent

Cayuse Holdings

Pendleton, OR • On-site, Remote

$20 - $29/hr

Full-time

Medical, Retirement, PTO

Posted 9 days ago

Job description

Overview
Employment in this role is conditional upon successful execution of the contract by the client.
Preferred location is Pendleton, OR, but open to remote work.
The Work
The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external users, ensuring prompt resolution of IT-related issues and requests.
This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.
Responsibilities
Key Responsibilities
  • Respond promptly to user inquiries and support requests received via phone, email, chat, or ticketing system.
  • Diagnose, troubleshoot, and resolve technical issues related to hardware, software, operating systems, and basic network connectivity.
  • Accurately log all incidents, service requests, and resolutions in the designated help desk ticketing system.
  • Escalate complex or unresolved issues to higher-level support staff or specialized IT teams, ensuring timely follow-up and resolution.
  • Communicate clearly and professionally with users, providing status updates, instructions, and guidance as necessary.
  • Assist in user account management tasks including password resets, access provisioning, and permissions modifications in accordance with established procedures.
  • Maintain and contribute to help desk documentation, knowledge base articles, and frequently asked questions (FAQs) for recurring support topics.
  • Adhere strictly to organizational IT security protocols, confidentiality requirements, and relevant regulatory or compliance policies.
  • Participate in ongoing training and professional development to remain up-to-date on technology trends, tools, and best practices.
  • Identify and report recurring issues or trends to management for process improvement and enhanced end-user support.
  • Provide exemplary customer service to ensure user satisfaction and promote positive relationships between IT and end-users.
  • Other duties as assigned.

Qualifications
Qualifications - Here's What You Need
  • Bachelor's degree in related field. The client will accept minimum 4 years professional experience related to the labor category in lieu of degree.
  • 1 year of professional experience in engineering or IT.
  • Secret Clerance is required.
  • U.S. Citizenship is required to perform the duties associated with this position due to the sensitive nature of the work.
  • Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills:
  • Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
  • Exceptional verbal and written communication skills.
  • Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
  • Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
  • Must be self-motivated and able to work well independently as well as on a multi-functional team.
  • Ability to handle sensitive and confidential information appropriately
  • Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.

Our Commitment to you / overview of benefits
  • SCA Health & Welfare fringe benefits.
  • EAP.
  • 401(k) Retirement Savings Plan with matching after one year.
  • Paid Time Off.

Reports to: Program Manager
Working Conditions
  • Professional office environment with the ability to work on-site.
  • Must be physically and mentally able to perform duties extended periods of time.
  • Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
  • Must be able to establish a productive and professional workspace.
  • Must be able to sit for long periods of time looking at computer screen.
  • May be asked to work a flexible schedule which may include holidays.
  • May be asked to travel for business or professional development purposes.
  • May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.
Pay Range
USD $20.00 - USD $29.00 /Hr.

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