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Cloud Help Desk Remote Jobs (NOW HIRING)

System One

Cloud Service Desk Engineer

Bethesda, MD · Remote

$55 - $70/hr

Support VDI connectivity engineering, ensuring remote users on macOS and Windows platforms can ... We help clients get work done more efficiently and economically, without compromising quality.

System One

Cloud Service Desk Engineer

Bethesda, MD · Remote

$55 - $70/hr

Support VDI connectivity engineering, ensuring remote users on macOS and Windows platforms can ... We help clients get work done more efficiently and economically, without compromising quality.

System One

Cloud Service Desk Engineer

Bethesda, MD · Remote

$55 - $70/hr

Support VDI connectivity engineering, ensuring remote users on macOS and Windows platforms can ... We help clients get work done more efficiently and economically, without compromising quality.

System One

Cloud Service Desk Engineer

Bethesda, MD · Remote

$55 - $70/hr

Support VDI connectivity engineering, ensuring remote users on macOS and Windows platforms can ... We help clients get work done more efficiently and economically, without compromising quality.

ACI Infotech

Help Desk Technician

$20.50 - $27.75/hr

Remote Scope of work: * Answering phone calls, working tickets, and responding to chats related to the UPN Project * Document issues using the CA ticket system * Identify and report trends related to ...

STI

Help Desk Analyst - Trenton, NJ(Remote)

Trenton, NJ · On-site +1

$20.50 - $28/hr

Position is Remote. Hours are Monday through Friday- 2 pm to 10 pm This position is fully remote ... Help Desk and IT Operations procedures. • Log all incoming problems and requests and actions ...

TEKsystems

Help Desk Specialist - Stores

Philadelphia, PA · Remote

$20 - $23/hr

Help Desk Technician (Remote) - Bilingual English/SpanishPosition Overview We are seeking customer-focused and tech-savvy Help Desk Technicians to provide remote support to retail store locations ...

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Location: 100% Remote. This is a United States based position, and candidates must reside in the ... Must have Tier 1 help desk experience. * ServiceNow experience. Responsibilities * Provide Tier 1 ...

Interlink Technology, Inc.

Be Seen First

Level 1 Help Desk Engineer - Remote

Murrieta, CA · Remote

$20 - $23/hr

We are looking for a Level 1 Help Desk Engineer to provide remote technical support to our clients. Our service team operates on Pacific Time, so this position works 10:00 AM-7:00 PM Central Time

Centaris

Level 2 Help Desk Technician

Sterling Heights, MI · Remote

$18.50 - $25.25/hr

Requests may be related to all aspects of technology, including workstations, servers, cloud ... Active Directory, File and Print Services, DNS, DHSP, IIS, and Remote Desktop Services Server ...

Interlink Technology, Inc.

Be Seen First

Level 1 Help Desk Engineer - Remote

Dallas, TX · Remote

$20 - $23/hr

We are looking for a Level 1 Help Desk Engineer located in Texas to provide remote technical support to our clients. Our service team operates on Pacific Time, so this position works 10:00 AM-7:00 PM ...

HHUNY, Inc.

Help Desk Support Specialist

Rochester, NY · Remote

$25 - $28.85/hr

The Help Desk Support Specialist is assigned to support HHUNY by aiding HHUNY staff, care ... This position is fully remote, however, on limited occasion there may be a requirement to meet in ...

PSI (Proteam Solutions)

Help Desk Technician-Remote

$20.50 - $27.75/hr

PSI (Proteam Solutions) is a company seeking a Help Desk Technician to provide support for customers and end users of services. The role involves diagnosing problems, guiding users through ...

Steno

Help Desk Specialist

$27 - $36/hr

Help Desk Specialist, IT Full-Time, Remote / Hourly, Non-Exempt Steno is growing! We're looking for a Helpdesk Specialist to join our winning team, which is revolutionizing the litigation support ...

TEEMA

Help Desk Specialist I - Tier 1 Support

Orlando, FL · Remote

$45K - $47K/yr

Serve as 24x7x365 centralized Help Desk Specialist I (Tier 1 Support) - Remote Flexibility | 24/7 Operations Looking to grow your IT support career in a high-impact, fast-moving environment? Join a ...

Senture

Help Desk Call Center Representative

$18 - $23/hr

This position is fully remote (work from home). Important: You must complete assessments ... Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk.

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Cloud Help Desk Remote information

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How much do cloud help desk remote jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for cloud help desk remote in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Cloud Help Desk Remote vs Cloud Support Specialist?

AspectCloud Help Desk RemoteCloud Support Specialist
CertificationsCompTIA A+, Network+, Cloud certificationsCloud certifications (AWS, Azure), CompTIA A+
Work EnvironmentRemote, help desk ticketing systemsRemote or on-site, technical support roles
Industry UsageIT service providers, tech companiesCloud service providers, IT consulting firms
Job FocusTroubleshooting, customer support, ticket resolutionTechnical support, cloud infrastructure assistance

The Cloud Help Desk Remote and Cloud Support Specialist roles both involve technical support in cloud environments, often remotely. The main difference lies in their focus: help desk roles emphasize customer service and ticket resolution, while support specialists may handle more in-depth technical issues related to cloud infrastructure. Both positions require similar certifications and are common in IT and cloud service industries.

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Cloud Help Desk Remote jobs near you
Infographic showing various Cloud Help Desk Remote job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Cloud Service Desk Engineer

Bethesda, MD • Remote

System One
Business Consulting Services • 5 - 10K employees
Learn more about System Oneexternal

$55 - $70/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 17 days ago

Job description

Cloud Service Desk Engineer Contract to Hire Bid Support- Start expected mid-August 2026, if awarded Clearance – Active Top Secret required Remote Rate: $55/hr. to $70/hr. commensurate with experience System One IT is seeking a Cloud Service Desk Engineer to provide engineering-level support for cloud-connected endpoint and identity services at a federal agency client. This position is in the bid phase, expected to begin in mid-August 2026 if awarded. In this role, you will handle complex and escalated engineering tickets related to cloud identity, conditional access, device compliance, and remote access — bridging Microsoft cloud services with enterprise endpoint management. Duties and Responsibilities:

  • Engineer and maintain conditional access policies and device compliance requirements in Microsoft Entra ID and Intune, ensuring cloud-connected endpoints meet security posture requirements before granting network access
  • Support Microsoft Intune enrollment workflows for cloud-managed devices, including configuration profile deployment and compliance enforcement
  • Implement and maintain passwordless authentication and hardware-backed credentials for privileged and sensitive accounts across cloud-connected environments
  • Support VDI connectivity engineering, ensuring remote users on macOS and Windows platforms can securely access the virtual desktop environment
  • Maintain device enrollment and identity association workflows, ensuring accurate asset inventory and user-to-device linkage across cloud and hybrid environments
  • Configure and maintain logging and telemetry for cloud identity and access events; ensure audit trails are forwarded to enterprise SIEM platforms
  • Resolve complex and escalated engineering tickets related to cloud services, identity, and access; produce runbooks and documentation for recurring issue patterns
Education and Years of Experience:
  • Bachelor's degree in Information Technology, Cybersecurity, or a related field preferred
  • Education requirements may be waived based on professional experience, at the government’s discretion
  • 8+ years of experience in Information Technology, Endpoint Engineering, or Cybersecurity
  • 6+ years performing engineering (not help desk) functions in enterprise environments
  • Hands-on experience with Microsoft Entra ID and Intune for cloud identity and device compliance management
  • Experience engineering conditional access policies, role-based access, and identity-aware network access controls
  • Experience supporting VDI environments and remote access connectivity for Windows and macOS users
  • Experience implementing passwordless authentication and hardware-backed credentials in an enterprise environment
  • Experience working under formal change control, audit, and security governance processes
Required Skills & Certifications:
  • Microsoft certifications in identity, endpoint management, or cloud administration
  • Experience with Microsoft Sentinel for cloud identity and access telemetry
  • Familiarity with hybrid identity environments integrating on-premises Active Directory with Entra ID

Clearance Requirements: Active Top Secret (TS) clearance required. Citizenship Status Required: Must be a U.S. Citizen System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M-MM1 #LI-MM1 Ref: #856-Baltimore-S1

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About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

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