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Cloud Help Desk Remote Jobs (NOW HIRING)

InstantServe LLC

Help Desk Analyst

$21 - $28.75/hr

Remote - Must be local to Colorado Duration: 04/01/2026 - 08/31/2026 Schedule: Monday-Friday | 8:00 AM - 5:00 PM MST Job Summary The Help Desk Analyst will provide Tier I and Tier II technical ...

Futran Tech Solutions Pvt. Ltd.

Help Desk - EPIC

$21 - $28.75/hr

Remote EPIC Help Desk Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing inbound and outbound call support ...

Mammoth Tech

Help Desk Technician

$20.50 - $27.75/hr

REMOTE Reports to: Helpdesk Supervisor FLSA Type: Non-Exempt HOURS: 5PM - 1AM EST. ABOUT MAMMOTH ... Mammoth Tech Help desk technician must have the good technical knowledge and be able to communicate ...

Cannon Search

Help Desk Specialist

Boston, MA · On-site +1

Participating in a 24/7 on-call rotation What They're Looking For: * 3+ years of Help Desk ... remote) * Excellent benefits, including 401(k) match and profit sharing * Stable, collegial ...

GoGuardian

Help Desk Specialist I

... cloud backup or similar tools is preferred. • Experience in Atlassian (Jira/Confluence) or an ... remote setting. • Must be able to attend a few meetings per week during the Pacific Time Zone ...

New

ACI Infotech

Help Desk Technician

$20.50 - $27.75/hr

Remote Scope of work: * Answering phone calls, working tickets, and responding to chats related to the UPN Project * Document issues using the CA ticket system * Identify and report trends related to ...

STI

Help Desk Analyst - Trenton, NJ(Remote)

Trenton, NJ · On-site +1

$20.50 - $28/hr

Position is Remote. Hours are Monday through Friday- 2 pm to 10 pm This position is fully remote ... Help Desk and IT Operations procedures. • Log all incoming problems and requests and actions ...

Technology&

IT Help Desk Analyst Remote

Katy, TX · Remote

$21 - $28.75/hr

IT Help Desk Analyst - Remote Employment Type: Full Time & Flexi Support Experience: From 0 years to 5 years Location: Remote Hourly Rate $: Competitive Start Date: ASAP Position Summary The ...

Technology&

IT Help Desk Analyst Remote

Katy, TX · Remote

$21 - $28.75/hr

IT Help Desk Analyst - Remote Employment Type: Full Time & Flexi Support Experience: From 0 years to 5 years Location: Remote Hourly Rate $: Competitive Start Date: ASAP Position Summary The ...

DMI

Cloud Service Desk Engineer

Support VDI connectivity engineering, ensuring remote users on macOS and Windows platforms can ... engineering (not help desk) functions in enterprise environments * Hands-on experience with ...

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Location: 100% Remote. This is a United States based position, and candidates must reside in the ... Must have Tier 1 help desk experience. * ServiceNow experience. Responsibilities * Provide Tier 1 ...

HHUNY, Inc.

Help Desk Support Specialist

Rochester, NY · Remote

$25 - $28.85/hr

The Help Desk Support Specialist is assigned to support HHUNY by aiding HHUNY staff, care ... This position is fully remote, however, on limited occasion there may be a requirement to meet in ...

Briljent

Help Desk Specialist

Briljent is seeking Help Desk Specialists to provide technical support for a federal project. A ... Respond to queries on the phone, via email and through remote access * Offer technical assistance ...

Technology&

IT Help Desk Analyst Remote

Katy, TX · Remote

Training & development IT Help Desk Analyst Remote Employment Type: Full Time & Flexi Support Experience: From 0 years to 5 years Location: Remote Hourly Rate $: Competitive Start Date: ASAP Position ...

New

Blue Mantis

Help Desk Engineer - Remote Canada Only

$25 - $28/hr

Help Desk Engineer - Remote Canada Only Department: Blue Mantis Employment Type: Full Time Location: Remote Compensation: $25.00 - $28.00 / hour Description The EUX Engineer L2 position offers ...

CorVel Corporation

Help Desk Specialist I

Portland, OR · Remote

$19.24 - $31.04/hr

The Help Desk Specialist I provides first-level support for users by diagnosing, resolving, and ... This is a remote position. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: * Provide front-line support for ...

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Cloud Help Desk Remote information

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How much do cloud help desk remote jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for cloud help desk remote in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Cloud Help Desk Remote vs Cloud Support Specialist?

AspectCloud Help Desk RemoteCloud Support Specialist
CertificationsCompTIA A+, Network+, Cloud certificationsCloud certifications (AWS, Azure), CompTIA A+
Work EnvironmentRemote, help desk ticketing systemsRemote or on-site, technical support roles
Industry UsageIT service providers, tech companiesCloud service providers, IT consulting firms
Job FocusTroubleshooting, customer support, ticket resolutionTechnical support, cloud infrastructure assistance

The Cloud Help Desk Remote and Cloud Support Specialist roles both involve technical support in cloud environments, often remotely. The main difference lies in their focus: help desk roles emphasize customer service and ticket resolution, while support specialists may handle more in-depth technical issues related to cloud infrastructure. Both positions require similar certifications and are common in IT and cloud service industries.

More about Cloud Help Desk Remote jobs
What cities are hiring for Cloud Help Desk Remote jobs? Cities with the most Cloud Help Desk Remote job openings:
What are the most commonly searched types of Cloud Help Desk jobs? The most popular types of Cloud Help Desk jobs are:
What states have the most Cloud Help Desk Remote jobs? States with the most job openings for Cloud Help Desk Remote jobs include:
What job categories do people searching Cloud Help Desk Remote jobs look for? The top searched job categories for Cloud Help Desk Remote jobs are:
Cloud Help Desk Remote jobs near you
Infographic showing various Cloud Help Desk Remote job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 84% Full Time, 2% Part Time, 5% Temporary, and 8% Contract. Highlights an 79% Physical, 7% Hybrid, and 14% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Help Desk Analyst

Help Desk Analyst

InstantServe LLC

Remote

$21 - $28.75/hr

Full-time

Posted 2 days ago

Job description

Help Desk Analyst - myColorado
Client: Colorado OIT (Office of Information Technology)
Location: Remote - Must be local to Colorado
Duration: 04/01/2026 - 08/31/2026
Schedule: Monday-Friday | 8:00 AM - 5:00 PM MST
Job Summary
The Help Desk Analyst will provide Tier I and Tier II technical support for the myColorado mobile application and portal, supporting citizens using state digital services. The role involves troubleshooting issues across iOS and Android devices, assisting users with installation and configuration of the myColorado app, and documenting issues within the ticketing system.
The analyst will serve as the first point of contact for users, resolving technical issues, escalating complex problems, and ensuring a high level of customer service while supporting Colorado's digital government initiatives.
Key Responsibilities
Technical Support
  • Provide Tier I and Tier II technical support for enterprise and agency IT services.
  • Troubleshoot login issues, connectivity problems, and software errors related to the myColorado app and portal.
  • Support iOS and Android mobile platforms including app installation and configuration.
  • Analyze, reproduce, document, and resolve application issues.
  • Escalate unresolved issues to appropriate teams.
Ticket Management
  • Create, update, and track incidents within the ticketing system.
  • Accurately record calls, chats, and user interactions.
  • Assign appropriate priority and severity levels to tickets.
  • Monitor ticket status and provide updates when SLA timelines are at risk.
Customer Support
  • Act as the primary point of contact for myColorado users.
  • Provide professional and courteous support via phone, chat, or email.
  • Educate users on app functionality, installation, and troubleshooting steps.
  • Handle customer complaints and provide timely resolution.
Incident & Outage Support
  • Follow documented procedures during planned or emergency service outages.
  • Communicate outage updates to users.
  • Ensure all outage-related tickets are linked to the appropriate parent ticket.
Documentation & Collaboration
  • Maintain clear documentation of issues and troubleshooting steps.
  • Collaborate with internal teams to escalate bugs, technical issues, or security concerns.
  • Participate in team meetings and contribute to process improvements.
Required Skills & Qualifications
  • Experience providing Tier I / Tier II Help Desk or Service Desk support
  • Experience troubleshooting mobile applications on iOS and Android
  • Strong customer service and communication skills
  • Experience using IT ticketing systems (ServiceNow, Jira, Zendesk, etc.)
  • Ability to analyze and troubleshoot login, connectivity, and application issues
  • Experience documenting incidents and troubleshooting steps clearly
Preferred Qualifications
  • Experience supporting mobile applications or digital portals
  • Experience in government or public sector IT support
  • Familiarity with ITIL service desk practices
  • Experience handling high-volume customer support environments
Location Requirement
  • Candidate must currently reside in Colorado
  • Remote work allowed within the state of Colorado only
InstantServe logo

About InstantServe

Sourced by ZipRecruiter

InstantServe provides a one-stop solution to all Healthcare, IT/Non-IT Staffing needs. Established in 2016, InstantServe is a strong workforce of over 100+ go-getters with a demonstrated background in IT/Non-IT service. We are a nationally certified SBE from the Department of Administration (State of PA). As a proud Minority Woman Owned Small Business Enterprise (M/WBE), InstantServe boasts of a strong team of professionals who have extensive experience catering to several Federal, Public, Commercial, and Healthcare Clients which includes 26 States and 46 government agencies. InstantServe is a client-centric organization that offers cost-effective and reliable solutions. Client satisfaction is sacrosanct! Our team strives to provide the best staffing and IT solutions to take your business to the next level.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Wayne, PA, US

Year founded

2016

Social media

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