Bridgeport, CT · Remote
Medical
Dental
Vision
Life
PTO
Whether it's troubleshooting hardware/software issues, assisting via phone or remote sessions, or ... and cloud service issues. Manage and prioritize support requests through the IT ticketing system ...
New
Quick apply
Bridgeport, CT · Remote
Medical
Dental
Vision
Life
PTO
Whether it's troubleshooting hardware/software issues, assisting via phone or remote sessions, or ... and cloud service issues. Manage and prioritize support requests through the IT ticketing system ...
New
San Jose, CA · Remote
Medical
Dental
Vision
Life
PTO
Whether it's troubleshooting hardware/software issues, assisting via phone or remote sessions, or ... and cloud service issues. Manage and prioritize support requests through the IT ticketing system ...
New
Quick apply
San Jose, CA · Remote
Medical
Dental
Vision
Life
PTO
Whether it's troubleshooting hardware/software issues, assisting via phone or remote sessions, or ... and cloud service issues. Manage and prioritize support requests through the IT ticketing system ...
New
Detroit, MI · Remote
Medical
Dental
Vision
Life
PTO
Whether it's troubleshooting hardware/software issues, assisting via phone or remote sessions, or ... and cloud service issues. Manage and prioritize support requests through the IT ticketing system ...
New
Quick apply
Detroit, MI · Remote
Medical
Dental
Vision
Life
PTO
Whether it's troubleshooting hardware/software issues, assisting via phone or remote sessions, or ... and cloud service issues. Manage and prioritize support requests through the IT ticketing system ...
New
Greensboro, NC · Remote
Medical
Dental
Vision
Life
PTO
Whether it's troubleshooting hardware/software issues, assisting via phone or remote sessions, or ... and cloud service issues. Manage and prioritize support requests through the IT ticketing system ...
New
Quick apply
Greensboro, NC · Remote
Medical
Dental
Vision
Life
PTO
Whether it's troubleshooting hardware/software issues, assisting via phone or remote sessions, or ... and cloud service issues. Manage and prioritize support requests through the IT ticketing system ...
New
$20.50 - $27.75/hr
Remote Scope of work: * Answering phone calls, working tickets, and responding to chats related to the UPN Project * Document issues using the CA ticket system * Identify and report trends related to ...
$20.50 - $27.75/hr
Remote Scope of work: * Answering phone calls, working tickets, and responding to chats related to the UPN Project * Document issues using the CA ticket system * Identify and report trends related to ...
Bethesda, MD · Remote
$55 - $70/hr
Medical
Dental
Vision
Life
Retirement
Support VDI connectivity engineering, ensuring remote users on macOS and Windows platforms can ... We help clients get work done more efficiently and economically, without compromising quality.
Quick apply
Bethesda, MD · Remote
$55 - $70/hr
Medical
Dental
Vision
Life
Retirement
Support VDI connectivity engineering, ensuring remote users on macOS and Windows platforms can ... We help clients get work done more efficiently and economically, without compromising quality.
Bethesda, MD · Remote
$55 - $70/hr
Medical
Dental
Vision
Life
Retirement
Support VDI connectivity engineering, ensuring remote users on macOS and Windows platforms can ... We help clients get work done more efficiently and economically, without compromising quality.
Quick apply
Bethesda, MD · Remote
$55 - $70/hr
Medical
Dental
Vision
Life
Retirement
Support VDI connectivity engineering, ensuring remote users on macOS and Windows platforms can ... We help clients get work done more efficiently and economically, without compromising quality.
Bethesda, MD · Remote
$55 - $70/hr
Medical
Dental
Vision
Life
Retirement
Support VDI connectivity engineering, ensuring remote users on macOS and Windows platforms can ... We help clients get work done more efficiently and economically, without compromising quality.
Quick apply
Bethesda, MD · Remote
$55 - $70/hr
Medical
Dental
Vision
Life
Retirement
Support VDI connectivity engineering, ensuring remote users on macOS and Windows platforms can ... We help clients get work done more efficiently and economically, without compromising quality.
Bethesda, MD · Remote
$55 - $70/hr
Medical
Dental
Vision
Life
Retirement
Support VDI connectivity engineering, ensuring remote users on macOS and Windows platforms can ... We help clients get work done more efficiently and economically, without compromising quality.
Quick apply
Bethesda, MD · Remote
$55 - $70/hr
Medical
Dental
Vision
Life
Retirement
Support VDI connectivity engineering, ensuring remote users on macOS and Windows platforms can ... We help clients get work done more efficiently and economically, without compromising quality.
Trenton, NJ · On-site +1
$20.50 - $28/hr
Position is Remote. Hours are Monday through Friday- 2 pm to 10 pm This position is fully remote ... Help Desk and IT Operations procedures. • Log all incoming problems and requests and actions ...
Trenton, NJ · On-site +1
$20.50 - $28/hr
Position is Remote. Hours are Monday through Friday- 2 pm to 10 pm This position is fully remote ... Help Desk and IT Operations procedures. • Log all incoming problems and requests and actions ...
Philadelphia, PA · Remote
$20 - $23/hr
Medical
Dental
Vision
Life
Retirement
PTO
Help Desk Technician (Remote) - Bilingual English/SpanishPosition Overview We are seeking customer-focused and tech-savvy Help Desk Technicians to provide remote support to retail store locations ...
Philadelphia, PA · Remote
$20 - $23/hr
Medical
Dental
Vision
Life
Retirement
PTO
Help Desk Technician (Remote) - Bilingual English/SpanishPosition Overview We are seeking customer-focused and tech-savvy Help Desk Technicians to provide remote support to retail store locations ...
Orlando, FL · On-site +1
$19.25 - $26.25/hr
Location: 100% Remote. This is a United States based position, and candidates must reside in the ... Must have Tier 1 help desk experience. * ServiceNow experience. Responsibilities * Provide Tier 1 ...
Orlando, FL · On-site +1
$19.25 - $26.25/hr
Location: 100% Remote. This is a United States based position, and candidates must reside in the ... Must have Tier 1 help desk experience. * ServiceNow experience. Responsibilities * Provide Tier 1 ...
Rochester, NY · Remote
$25 - $28.85/hr
Medical
Dental
Vision
Retirement
PTO
The Help Desk Support Specialist is assigned to support HHUNY by aiding HHUNY staff, care ... This position is fully remote, however, on limited occasion there may be a requirement to meet in ...
Rochester, NY · Remote
$25 - $28.85/hr
Medical
Dental
Vision
Retirement
PTO
The Help Desk Support Specialist is assigned to support HHUNY by aiding HHUNY staff, care ... This position is fully remote, however, on limited occasion there may be a requirement to meet in ...
Washington, DC · On-site +1
$26 - $33/hr
Medical
Retirement
PTO
Clearance Public Trust Overview The Help Desk Specialist will act as the first point of contact for ... This position is not eligible for full-time remote work or for candidates located outside of the ...
Washington, DC · On-site +1
$26 - $33/hr
Medical
Retirement
PTO
Clearance Public Trust Overview The Help Desk Specialist will act as the first point of contact for ... This position is not eligible for full-time remote work or for candidates located outside of the ...
Washington, DC · On-site +1
$26 - $33/hr
Medical
Retirement
PTO
ClearancePublic TrustOverview The Help Desk Specialist will act as the first point of contact for ... This position is not eligible for full-time remote work or for candidates located outside of the ...
Washington, DC · On-site +1
$26 - $33/hr
Medical
Retirement
PTO
ClearancePublic TrustOverview The Help Desk Specialist will act as the first point of contact for ... This position is not eligible for full-time remote work or for candidates located outside of the ...
$60K - $65K/yr
Medical
Dental
Vision
Life
Retirement
PTO
PaceMate ® Information Technology Help Desk Technician (full-time, 100% remote job) Primary ... Combining the most technologically advanced cloud-native software, research-grade data, and ...
$60K - $65K/yr
Medical
Dental
Vision
Life
Retirement
PTO
PaceMate ® Information Technology Help Desk Technician (full-time, 100% remote job) Primary ... Combining the most technologically advanced cloud-native software, research-grade data, and ...
$78K - $98K/yr
Medical
Life
Retirement
Support VDI connectivity engineering, ensuring remote users on macOS and Windows platforms can ... engineering (not help desk) functions in enterprise environments * Hands-on experience with ...
$78K - $98K/yr
Medical
Life
Retirement
Support VDI connectivity engineering, ensuring remote users on macOS and Windows platforms can ... engineering (not help desk) functions in enterprise environments * Hands-on experience with ...
Medical
Dental
Vision
Retirement
C. (Remote) BizFirst is assisting our client with recruiting a highly skilled and experienced DAI Help Desk Lead in Washington, D.C. (Remote). The person in this position will provide daily ...
Medical
Dental
Vision
Retirement
C. (Remote) BizFirst is assisting our client with recruiting a highly skilled and experienced DAI Help Desk Lead in Washington, D.C. (Remote). The person in this position will provide daily ...
They are seeking a Help Desk Technician - Level 1 to provide technical support and troubleshooting ... remote support tools and systems Company : CMIT Solutions provides responsive, professional ...
They are seeking a Help Desk Technician - Level 1 to provide technical support and troubleshooting ... remote support tools and systems Company : CMIT Solutions provides responsive, professional ...
$17.50 - $22.25/hr
We combine functional and technical expertise in cloud engineering, data management, cybersecurity ... The Tier 1 Help Desk Support Team serves as the first point of contact for end users requiring ...
$17.50 - $22.25/hr
We combine functional and technical expertise in cloud engineering, data management, cybersecurity ... The Tier 1 Help Desk Support Team serves as the first point of contact for end users requiring ...
$12.74 - $14.66
2% of jobs
$14.66 - $16.59
6% of jobs
$16.59 - $18.51
12% of jobs
$19.05 is the 25th percentile. Wages below this are outliers.
$18.51 - $20.43
17% of jobs
The median wage is $21.97 / hr.
$20.43 - $22.36
16% of jobs
$22.36 - $24.28
16% of jobs
$25.24 is the 75th percentile. Wages above this are outliers.
$24.28 - $26.20
12% of jobs
$26.20 - $28.13
7% of jobs
$28.13 - $30.05
6% of jobs
$30.05 - $31.97
3% of jobs
$31.97 - $33.89
2% of jobs
$12
$23
$33
| Aspect | Cloud Help Desk Remote | Cloud Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, Network+, Cloud certifications | Cloud certifications (AWS, Azure), CompTIA A+ |
| Work Environment | Remote, help desk ticketing systems | Remote or on-site, technical support roles |
| Industry Usage | IT service providers, tech companies | Cloud service providers, IT consulting firms |
| Job Focus | Troubleshooting, customer support, ticket resolution | Technical support, cloud infrastructure assistance |
The Cloud Help Desk Remote and Cloud Support Specialist roles both involve technical support in cloud environments, often remotely. The main difference lies in their focus: help desk roles emphasize customer service and ticket resolution, while support specialists may handle more in-depth technical issues related to cloud infrastructure. Both positions require similar certifications and are common in IT and cloud service industries.
Cities with the most Cloud Help Desk Remote job openings:
The most popular types of Cloud Help Desk jobs are:
States with the most job openings for Cloud Help Desk Remote jobs include:
The top searched job categories for Cloud Help Desk Remote jobs are:
Full-time
Medical, Dental, Vision, Life, PTO
Posted 2 days ago
New
As a Help Desk Technician, you’ll be on the front lines of our customer support experience—providing prompt, thoughtful, and technically sound assistance to ensure our clients receive exceptional service beyond the installation phase. Whether it's troubleshooting hardware/software issues, assisting via phone or remote sessions, or working with teammates to solve complex problems, your support helps keep our customers running smoothly and confidently.
This role is part of our Help Desk team and requires strong communication skills, technical aptitude, and a genuine passion for helping others. You’ll also participate in our on-call rotation and support various pre-installation and product testing tasks, helping to drive continuous improvement in both customer experience and product quality.
Provide Tier 1 and Tier 2 technical support for corporate team members and pet care centers nationwide.
Troubleshoot and resolve hardware, software, Windows, macOS, printer, network, phone, camera, and cloud service issues.
Manage and prioritize support requests through the IT ticketing system while delivering outstanding customer service.
Create and manage user accounts, permissions, and access within Okta, Active Directory, and Microsoft 365.
Configure, deploy, and support desktops, laptops, mobile devices, and related IT equipment.
Maintain accurate IT asset inventory and assist with equipment procurement and deployment.
Communicate project status and technical updates with team members and Technology staff.
Document solutions and contribute to technical knowledge resources.
Participate in an after-hours on-call rotation (currently approximately once every 6–8 weeks).
Requirements
2 – 5 years IT Help Desk experience supporting Windows / Office 365 Environments
Basic to intermediate understanding of networking and networking principles
Experience supporting macOS devices.
Nice to Haves - Zendesk experience, Okta experience, Azure or AWS experience
Enjoy communicating with and helping team members with a positive, friendly disposition
Great communication skills, ability to listen, empathize and communicate with team members over the phone or email
Learn quickly, self-starter, take direction well
Exceptional troubleshooting skills, detail orientated
Ability to manage multiple projects and meet deadlines.
Benefits
