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Cloud Help Desk Remote Jobs in Michigan (NOW HIRING)

This is a remote position. IT Support Engineer II (Remote) - Managed Services (MSP) About the Role ... Provide Level 2 technical support for desktops, servers, networks, and cloud environments

Senior Cloud Engineer

Southfield, MI · On-site +1

$70K - $144K/yr

Join us and help the world's leading organizationsunlock the value of technology and build a more ... Location Remote based role with preference in Hub Office City. About The Job You're Considering ...

... and help desk requests from end users Ability to travel to remote locations, including Harbor's facilities approximately 2x per year Other duties may be assigned at any time Education and/or ...

We enable secure, highperformance connectivity across cloud, edge, and AI workloads for enterprises ... If you're ready to take ownership, deliver meaningful impact, and help shape the future of AIready ...

$13.75 - $18.25/hr

Understanding of IT concepts such as software deployment, testing, change management, cloud systems, infrastructure, help desk operations, or cybersecurity projects. * Ability to organize multiple ...

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Cloud Help Desk Remote information

What is the difference between Cloud Help Desk Remote vs Cloud Support Specialist?

AspectCloud Help Desk RemoteCloud Support Specialist
CertificationsCompTIA A+, Network+, Cloud certificationsCloud certifications (AWS, Azure), CompTIA A+
Work EnvironmentRemote, help desk ticketing systemsRemote or on-site, technical support roles
Industry UsageIT service providers, tech companiesCloud service providers, IT consulting firms
Job FocusTroubleshooting, customer support, ticket resolutionTechnical support, cloud infrastructure assistance

The Cloud Help Desk Remote and Cloud Support Specialist roles both involve technical support in cloud environments, often remotely. The main difference lies in their focus: help desk roles emphasize customer service and ticket resolution, while support specialists may handle more in-depth technical issues related to cloud infrastructure. Both positions require similar certifications and are common in IT and cloud service industries.

What are the most commonly searched types of Cloud Help Desk jobs in Michigan? The most popular types of Cloud Help Desk jobs in Michigan are:
What job categories do people searching Cloud Help Desk Remote jobs in Michigan look for? The top searched job categories for Cloud Help Desk Remote jobs in Michigan are:
What cities in Michigan are hiring for Cloud Help Desk Remote jobs? Cities in Michigan with the most Cloud Help Desk Remote job openings:

Level 2 Service Desk Support

GDI Infotech

Ann Arbor, MI • Remote

$60K - $65K/yr

Full-time

Posted 5 days ago


Job description

This is a remote position.

IT Support Engineer II (Remote) – Managed Services (MSP)

About the Role

We are seeking a highly motivated and customer-focused IT Support Engineer II to join our growing team in a fully remote capacity. This role is ideal for a technical professional who thrives in a fast-paced Managed Service Provider (MSP) environment, supporting a diverse client base across multiple industries.

As a Level 2 support engineer, you will act as a key escalation point, responsible for troubleshooting complex technical issues, delivering high-quality support, and ensuring client systems remain secure, stable, and optimized.

Key Responsibilities

  • Provide Level 2 technical support for desktops, servers, networks, and cloud environments
  • Troubleshoot and resolve escalated issues related to Windows OS, Active Directory, Office 365, and networking
  • Support and administer Microsoft 365, Azure, and other cloud-based solutions
  • Diagnose and resolve issues involving VPNs, firewalls, switches, and wireless networks
  • Manage user accounts, permissions, and security policies
  • Perform system maintenance, patching, and updates across client environments
  • Collaborate with Level 1 and Level 3 engineers to ensure timely resolution of incidents
  • Document issues, resolutions, and processes in the ticketing system
  • Participate in onboarding/offboarding of client employees and device provisioning
  • Assist with implementations, upgrades, and infrastructure projects as needed
  • Provide excellent customer service and communicate effectively with technical and non-technical stakeholders

Required Qualifications

  • 3–5+ years of experience in IT support, preferably within an MSP environment
  • Strong knowledge of Windows Server, Active Directory, and Microsoft 365
  • Experience with network troubleshooting (DNS, DHCP, TCP/IP, VPNs)
  • Familiarity with RMM and PSA tools (such as ConnectWise, Autotask, or similar)
  • Experience supporting remote users and distributed environments
  • Ability to manage multiple priorities in a fast-paced, ticket-driven environment
  • Strong documentation and communication skills

Preferred Qualifications

  • Experience with Azure, AWS, or other cloud platforms
  • Certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications
  • Exposure to cybersecurity best practices and tools
  • Previous experience working in a client-facing consulting or MSP role

What We Offer

  • Fully remote work environment
  • Opportunity to work with a wide range of technologies and clients
  • Fast-paced, collaborative team culture
  • Career growth and advancement opportunities
  • Competitive compensation and benefits package