ZipRecruiter

Log In

2

Cvs Help Desk Remote Jobs in Michigan (NOW HIRING)

TEKsystems

Service Desk Technician

Livonia, MI · Remote

$18/hr

Description Service Desk Support for customer supporting end users remotely Skills Help desk ... remote position. Application Deadline This position is anticipated to close on Sep 4, 2026. About ...

New

GDI Infotech

Level 2 Service Desk Support

Ann Arbor, MI · Remote

$60K - $65K/yr

This is a remote position. IT Support Engineer II (Remote) - Managed Services (MSP) About the Role We are seeking a highly motivated and customer-focused IT Support Engineer II to join our growing ...

CFS

IT Manager

Grand Rapids, MI · Remote

$110K - $130K/yr

... remote monitoring tools. Bonus Experience of the IT Manager: * Experience with PowerShell or Automation tools. * IT service management and help desk leadership. * Network administration and ...

TEKsystems

Remote Customer Service Representative

Warren, MI · Remote

$19 - $19.50/hr

Help Desk Support * Troubleshooting * Windows Applications * Communication Skills * Problem Solving ... remote position. Application Deadline This position is anticipated to close on Sep 4, 2026. About ...

New

CFS

IT Manager

Grand Rapids, MI · Remote

$115K - $130K/yr

Fulltime | Permanent | Remote Position Summary: We are seeking an experienced IT Manager to lead ... Provide leadership across help desk operations, hardware, network infrastructure, systems, software ...

CVS Health

Senior Project Manager Meritain TPA

Lansing, MI · On-site +1

$67K - $199K/yr

At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose ... Join us and be part of something bigger - helping to simplify health care one person, one family ...

Harbor Industries

Enterprise Admin I

Charlevoix, MI · On-site +1

... and help desk requests from end users Ability to travel to remote locations, including Harbor's facilities approximately 2x per year Other duties may be assigned at any time Education and/or ...

next page

Showing results 1-20

All JobsCvs Help Desk JobsCvs Help Desk Remote JobsCvs Help Desk Remote Jobs in Michigan

Cvs Help Desk Remote information

What is a CVS Help Desk Remote job?

CVS Help Desk Remote jobs are customer support positions where employees assist CVS customers, pharmacy staff, or internal teams with troubleshooting and resolving issues via phone, chat, or email—all from a remote (work-from-home) location. Responsibilities typically include answering questions about prescriptions, insurance, account access, technical problems with CVS platforms, and providing guidance on CVS services. These roles require strong communication skills, problem-solving abilities, and familiarity with CVS systems. Training is usually provided, and employees are expected to maintain confidentiality and deliver high-quality customer service. Remote positions offer flexibility but may also require set hours or weekend shifts.

What are some common challenges faced by CVS Help Desk Remote employees, and how are they typically addressed?

CVS Help Desk Remote employees often encounter challenges such as troubleshooting a wide variety of technical issues, managing high call volumes, and effectively communicating solutions without in-person interaction. To address these challenges, team members receive thorough training on CVS systems, have access to a knowledge base for quick reference, and regularly collaborate with colleagues and supervisors through virtual meetings. Additionally, ongoing support is provided to ensure employees feel connected and equipped to resolve customer issues efficiently.

What are the key skills and qualifications needed to thrive as a CVS Help Desk Remote employee, and why are they important?

To thrive as a CVS Help Desk Remote employee, you need strong problem-solving abilities, customer service skills, and familiarity with IT support processes, usually supported by a high school diploma or equivalent. Proficiency with ticketing systems, remote desktop tools, and knowledge of CVS's specific software platforms is typically required. Excellent communication, patience, and the ability to multitask under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving technical issues, ensuring customer satisfaction, and maintaining seamless pharmacy operations remotely.

What is the difference between Cvs Help Desk Remote vs Customer Support Specialist?

AspectCvs Help Desk RemoteCustomer Support Specialist
CredentialsBasic IT knowledge, help desk certifications often preferredCustomer service skills, communication skills, sometimes certifications in customer support
Work EnvironmentRemote, tech-focused help desk settingRemote or on-site, customer interaction-focused
Industry UsageHealthcare retail (Cvs), tech supportVarious industries including retail, tech, and services
Search & Comparison IntentTechnical support, help desk rolesCustomer service, client interaction roles

The main difference is that Cvs Help Desk Remote roles focus on technical support for CVS systems and products, requiring IT knowledge and help desk skills. Customer Support Specialist positions are broader, emphasizing customer interaction and service skills across various industries. Both roles can be remote but serve different primary functions within customer and technical support domains.

Does CVS Help Desk Remote allow remote work?

CVS Help Desk Remote positions typically allow employees to work remotely, providing support through phone, email, or remote access tools. These roles often require familiarity with remote troubleshooting, customer service skills, and sometimes specific software or systems used by CVS. Remote work arrangements may vary based on the company's policies and the specific job requirements.

What are popular job titles related to Cvs Help Desk Remote jobs in Michigan?

For Cvs Help Desk Remote jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Cvs Help Desk Remote jobs in Michigan look for?

The top searched job categories for Cvs Help Desk Remote jobs in Michigan are:

What cities in Michigan are hiring for Cvs Help Desk Remote jobs?

Cities in Michigan with the most Cvs Help Desk Remote job openings:

Cvs Help Desk Remote jobs near you

IT Help Desk Technician - Level 1

GDI Infotech

Ann Arbor, MI • Remote

$18 - $25/hr

Full-time, Part-time

Posted 3 days ago

New

Job description

This is a remote position.

IT Help Desk Technician - Level 1


  • Hourly Rate: $18 – $26/hour depending on experience and skills
  • Engagement Type: W-2 contract or 1099 (discussed during placement)
  • Hours: Variable, 10–40 hours per week based on client volume
  • Location: Fully remote — work from anywhere in the U.S.
  • Flexible Schedule


ABOUT THIS OPPORTUNITY


GDI Infotech is hiring skilled Level 1 IT Help Desk Technicians to support our growing network of MSP and IT Service Provider clients across the United States.


This is not a traditional full-time job — it is a flexible, remote engagement designed for IT professionals who want to work from home.


This role is ideal if you want flexibility, remote work, and part-time IT income — without the pressure of a 40-hour-a-week commitment.


WHAT YOU'LL DO


You will serve as the first point of contact for end users at your assigned client organization — answering support requests, troubleshooting common issues, and escalating anything that requires deeper expertise to Level 2 support.


Day-to-Day Responsibilities

  • Answer incoming support tickets, phone calls, and emails from end users — professionally and promptly.
  • Troubleshoot common hardware, software, and connectivity issues remotely.
  • Assist with password resets, account lockouts, and Microsoft 365 or Google Workspace issues.
  • Support VPN connectivity, remote desktop tools, and basic network troubleshooting.
  • Help users with printers, peripherals, and standard business applications.
  • Document every issue clearly in the client's ticketing system — logging the problem, steps taken, and outcome.
  • Escalate unresolved or complex issues to Level 2 support with a full, accurate summary.
  • Communicate clearly and patiently with non-technical users — translating IT into plain language.
  • Follow client-specific procedures, SLAs, and escalation paths consistently.



WHAT YOU NEED TO SUCCEED


Technical Skills — Required

  • Windows 10/11 troubleshooting — hardware, software, and user account issues
  • Microsoft 365 support — Outlook, Teams, SharePoint, OneDrive, account administration
  • Basic Active Directory — password resets, account unlocks, user setup
  • Remote desktop tools — experience with TeamViewer, AnyDesk, or similar
  • VPN troubleshooting — help users connect and diagnose common errors
  • Printer and peripheral support — installation, drivers, basic troubleshooting
  • Ticketing system experience — ServiceNow, ConnectWise, Freshdesk, or similar
  • Clear, professional written communication — tickets, emails, and status updates


Technical Skills — Nice to Have

  • MacOS support experience
  • Google Workspace administration
  • Basic networking (IP addressing, Wi-Fi troubleshooting, ping/traceroute)
  • VoIP systems (RingCentral, 8x8, or similar)
  • Experience in an MSP environment
  • CompTIA A+ or ITF+ certification - strongly preferred


Essential Qualities

  • You are diligent and responsive — when a user submits a ticket, they hear back quickly.
  • You are organized — you track open tickets, follow up proactively, and never let things fall through the cracks.
  • You communicate clearly — in writing and on the phone — with people who may not know any IT terminology.
  • You stay calm under pressure and don't rush users or make them feel judged for not knowing something.
  • You are self-directed — you manage your own schedule and don't need someone watching over your shoulder.
  • You take ownership of your tickets until they are resolved or properly escalated.