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Help Desk Level 2 Jobs in Michigan (NOW HIRING)

SolvIT, Inc.

Help Desk Agent - Level 1

Rochester Hills, MI

$15.75 - $20/hr

Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours ... Identifying and categorizing customer issues to either provide resolution or escalate to Level 2 ...

SolvIT, Inc.

Help Desk Agent - Level 1

Rochester Hills, MI · On-site

$15.75 - $20/hr

Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours ... Identifying and categorizing customer issues to either provide resolution or escalate to Level 2 ...

FastTek

Help Desk

Detroit, MI

$19.75 - $26.75/hr

Help Desk #1062285 Position Summary: As a significant member of the Technology Division's Client ... Accurately document issues and escalate more complex problems to Level 2 or other specialized ...

TEKsystems

Help Desk Analyst

Detroit, MI

$16 - $18/hr

Accurately document issues and escalate more complex problems to Level 2 or other specialized ... Skills Help desk support, Help desk, Troubleshooting, Windows 10, Active directory, Customer ...

TEKsystems

Help Desk Analyst

Detroit, MI

$16 - $18/hr

Accurately document issues and escalate more complex problems to Level 2 or other specialized ... Skills Help desk support, Help desk, Troubleshooting, Windows 10, Active directory, Customer ...

Purposelink Recruitment

IT HELP DESK

Ann Arbor, MI

Help Desk Support (2+ years) * Microsoft Windows (2+ years) * Active Directory (1+ years) * Citrix ... Key Responsibilities: - Provide first-level technical support and troubleshooting for IT-related ...

Purposelink Recruitment

IT Help Desk

Ann Arbor, MI · On-site

Associate degree or higher * Help Desk Support (2+ years) NOT looking for Cyber security * ... Key Responsibilities: - Provide first-level technical support and troubleshooting for IT-related ...

SKYTRON, LLC

Help Desk Analyst

Grand Rapids, MI · Hybrid

$19 - $25.75/hr

Hybrid work arrangement What You'll Do As a Help Desk Analyst , you will be the first point of ... Provide exceptional Windows-based level 1-2 software, hardware, and network support * Format PCs ...

Skytron LLC

Help Desk Analyst

Grand Rapids, MI · On-site

$19 - $25.75/hr

... Help Desk Analyst, you will be the first point of contact for resolving technical issues and ... Provide exceptional Windows-based level 1-2 software, hardware, and network supportFormat PCs and ...

Skytron LLC

Help Desk Analyst

Grand Rapids, MI · On-site

$19 - $25.75/hr

Hybrid work arrangement What You'll Do As a Help Desk Analyst , you will be the first point of ... Provide exceptional Windows-based level 1-2 software, hardware, and network support * Format PCs ...

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All JobsHelp Desk Level 2 JobsHelp Desk Level 2 Jobs in Michigan

Help Desk Level 2 information

See Michigan salary details

$11

$20

$29

How much do help desk level 2 jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for help desk level 2 in Michigan is $20.18, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $22.64 per hour, depending on experience, location, and employer.

What is a Help Desk Level 2 technician?

Help Desk Level 2 technicians are IT professionals who provide advanced technical support to users experiencing hardware, software, or network issues that cannot be resolved by Level 1 support. They handle more complex problems, such as system troubleshooting, configuration, and resolving persistent technical incidents. Level 2 technicians may also escalate issues to higher-level support if necessary, document solutions, and help maintain IT infrastructure. Their role is essential for ensuring smooth business operations and minimizing downtime.

How does a Help Desk Level 2 technician typically collaborate with Level 1 and other IT teams?

Help Desk Level 2 technicians play a pivotal role by handling escalated issues from Level 1 support and working closely with specialized IT teams. They often guide Level 1 staff on troubleshooting steps and document solutions for recurring problems. Collaboration includes participating in regular meetings, sharing knowledge through ticket notes, and occasionally joining cross-functional projects to improve overall IT support processes. This teamwork ensures efficient problem resolution and fosters professional growth within the support environment.

What are the key skills and qualifications needed to thrive as a Help Desk Level 2 technician, and why are they important?

To thrive as a Help Desk Level 2 technician, you need strong troubleshooting skills, in-depth knowledge of operating systems and networks, and typically an associate degree or relevant IT certifications such as CompTIA A+ or Microsoft Certified solutions. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and diagnostic utilities is essential. Excellent communication, patience, and problem-solving abilities help you effectively assist users and collaborate with team members. These skills ensure quick, accurate issue resolution and high customer satisfaction in fast-paced technical support environments.

What is the difference between Help Desk Level 2 vs Help Desk Level 1?

AspectHelp Desk Level 2Help Desk Level 1
CredentialsBasic IT certifications (CompTIA A+, Network+)Entry-level certifications or none
ResponsibilitiesAdvanced troubleshooting, escalations, detailed issue resolutionInitial support, basic troubleshooting, ticket logging
Work EnvironmentSupport teams, technical departmentsFrontline support, customer service
SkillsIntermediate technical knowledge, problem-solvingCustomer communication, basic technical skills

Help Desk Level 2 professionals handle more complex technical issues than Help Desk Level 1 staff. They often resolve escalated problems, requiring deeper technical knowledge and troubleshooting skills. While Level 1 focuses on initial contact and basic support, Level 2 provides advanced assistance to ensure timely issue resolution.

What are popular job titles related to Help Desk Level 2 jobs in Michigan?

For Help Desk Level 2 jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Help Desk Level 2 jobs in Michigan look for?

The top searched job categories for Help Desk Level 2 jobs in Michigan are:

Help Desk Level 2 jobs near you
Infographic showing various Help Desk Level 2 job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 25% Part Time, 2% Temporary, 4% Contract, and 1% Nights. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $41,971 per year, or $20.2 per hour.

Help Desk Agent - Level 1

SolvIT, Inc.

Rochester Hills, MI

$15.75 - $20/hr

Full-time

Posted 18 days ago

Job description

JOB TITLE: Help Desk Agent - Level 1

REPORTS TO: Help Desk Manager

JOB TYPE: Full Time

DAYS/HOURS: 40 hours/week Mon- Fri, between the hours of 7am and 9pm and can include some Saturdays and holidays as needed.

LOCATION: 2831 Research Drive,Rochester Hills, MI 48309

This is an onsite position with opportunity for hybrid work, subject to change based on business requirements.

Kickstart Your Career in Tech!
Are you passionate about technology but don't have formal IT experience yet? This is your chance to break into the tech industry! At SolvIT, we're looking for enthusiastic individuals with customer service skills and a knack for problem-solving to join our team as Help Desk Agent Level 1. You'll receive on-the-job training, gain hands-on experience, and have opportunities to work in a dynamic and supportive environment. If you're ready to turn your interest in tech into a rewarding career, we want to hear from you!

Who is SolvIT, Inc.?

SolvIT, Inc. provides a strategic approach to technology, leveraging cost-effective business automation solutions for our customers. Our solutions include software development, infrastructure cloud hosting, managed IT services, and technical support services.

Based out of Rochester Hills, Michigan, we continuously strive to provide excellent customer service by building a team of individuals that are caring, service-focused, change leaders, who believe in teamwork. We know that our team members are vital to our success, and we are continuously seeking individuals who will thrive as part of our innovative and talented staff.

What does the Help Desk Agent - Level 1 do?
Under direct supervision, aHelp DeskAgent - Level 1 is responsible for:

  • Answering inbound communications (phone calls, emails, chats) from customers from an automotive diagnostic service and/or parts environment
  • Creating or updating tickets with timely, accurate written documentation
  • Identifying and categorizing customer issues to either provide resolution or escalate to Level 2 support
  • Various ad hoc projects

What you will be doing:

  • Utilize a ticket system to document and summarize issues
  • Communicate to customer base, coworkers, supervisors both verbally and in writing via phone, email, IM, etc.
  • Attends meetings, internal training sessions as needed
  • Able to work in a fast-paced and flexible work environment.
  • At times, projects and client needs require adaptability and agility to adjust work duties

Apply