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Tier 1 Help Desk Support Jobs in Michigan (NOW HIRING)

NexForm, Inc.

Help Desk Support Specailist

Big Rapids, MI · On-site

$65K - $80K/hr

Help Desk Support Specialist Reports to: IT Support Supervisor Location: Battle Creek, MI The Help ... We design and produce lightweight, durable components for leading OEMs and Tier-1 suppliers, with ...

TEKsystems

Help Desk Support

Southfield, MI

$29/hr

Description Their help desk supports several thousand internal users, hundreds of applications from microsoft to proprietary. Users can expect to take anywhere from 10-30 calls a day. They use ...

Collabera

Help Desk Support

Ann Arbor, MI

$17 - $22/hr

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the ... Duration: 4 Months Provide exemplary client support and technical issue resolution via phone and ...

ODL

Help Desk Support Technician

Zeeland, MI

$18.50 - $24.75/hr

T. user support issues. You will be a member of a team whose responsibilities include processing ... Associate's degree plus 1-2 years of related work experience; or high school diploma plus 2-3 years ...

ODL, Inc.

Help Desk Support Technician

Zeeland, MI · On-site

$18.50 - $24.75/hr

T. user support issues. You will be a member of a team whose responsibilities include processing ... Associate's degree plus 1-2 years of related work experience; or high school diploma plus 2-3 years ...

Purposelink Recruitment

IT HELP DESK

Ann Arbor, MI

Help Desk Support (2+ years) * Microsoft Windows (2+ years) * Active Directory (1+ years) * Citrix (1+ years) * 2+ years of experience in ANY of the following: * Microsoft Office * Microsoft Azure ...

TEKsystems

Help Desk Analyst

Detroit, MI

$16 - $18/hr

Utilize phone and remote support tools to diagnose and resolve Level 1/1.5 support issues ... Skills Help desk support, Help desk, Troubleshooting, Windows 10, Active directory, Customer ...

TEKsystems

Help Desk Analyst

Detroit, MI

$16 - $18/hr

Utilize phone and remote support tools to diagnose and resolve Level 1/1.5 support issues ... Skills Help desk support, Help desk, Troubleshooting, Windows 10, Active directory, Customer ...

Busch's Inc.

Help Desk Manager

Ann Arbor, MI

Lead daily Help Desk operations, including prioritizing and assigning support requests. * Manage staff schedules and on-call coverage, including off-hours emergency support. * Ensure all incidents ...

Busch's Fresh Foods Market

Help Desk Manager

Ann Arbor, MI · On-site

$60K - $75K/yr

Lead daily Help Desk operations, including prioritizing and assigning support requests. * Manage staff schedules and on-call coverage, including off-hours emergency support. * Ensure all incidents ...

Robert Half

Help Desk Analyst - Part Time

Kalamazoo, MI · On-site

$20.90 - $24.20/hr

We are looking for a dependable Help Desk Analyst to provide hands-on technical support for onsite users in Kalamazoo, Michigan. This Long-term Contract opportunity is ideal for someone who enjoys ...

FastTek

Help Desk

Detroit, MI

$19.75 - $26.75/hr

Help Desk #1062285 Position Summary: As a significant member of the Technology Division's Client ... Utilize phone and remote support tools to diagnose and resolve Level 1/1.5 support issues ...

BAE Networks

Be Seen First

IT Support Engineer -- Tier 1

Troy, MI · On-site

$40K - $50K/yr

As a Tier 1 IT Support Engineer, you'll be the first voice our clients hear when something needs ... You'll build a strong foundation in help desk fundamentals while learning directly from experienced ...

BAE Networks

Be Seen First

IT Support Engineer -- Tier 1

Troy, MI · On-site

$40K - $50K/yr

As a Tier 1 IT Support Engineer, you'll be the first voice our clients hear when something needs ... You'll build a strong foundation in help desk fundamentals while learning directly from experienced ...

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Tier 1 Help Desk Support information

What is a Tier 1 Help Desk Support?

Tier 1 Help Desk Support professionals are the first point of contact for customers or employees who need technical assistance with IT-related issues. They handle basic troubleshooting tasks, such as password resets, software installations, and diagnosing hardware or software problems. If an issue is too complex to resolve at this level, they escalate it to higher-tier support. Their main goal is to resolve common technical problems quickly and efficiently, ensuring a smooth user experience.

What are the key skills and qualifications needed to thrive as a Tier 1 Help Desk Support, and why are they important?

To excel as a Tier 1 Help Desk Support, you need foundational knowledge of computer systems, troubleshooting techniques, and basic networking concepts, typically supported by a high school diploma or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common office software is crucial for resolving user issues efficiently. Strong communication, patience, and problem-solving skills help you deliver clear assistance and create a positive user experience. These abilities ensure prompt issue resolution and user satisfaction, which are vital for maintaining smooth IT operations.

What are some common challenges faced by Tier 1 Help Desk Support professionals, and how can they be managed?

Tier 1 Help Desk Support professionals often encounter challenges such as handling high volumes of repetitive requests, managing frustrated users, and accurately documenting issues for escalation. Successfully managing these challenges requires strong communication skills, patience, and the ability to follow established troubleshooting procedures. Utilizing ticketing systems effectively and knowing when to escalate complex cases to higher-tier support teams can help maintain workflow efficiency and ensure user satisfaction.

What is the difference between Tier 1 Help Desk Support vs Tier 2 Help Desk Support?

AspectTier 1 Help Desk SupportTier 2 Help Desk Support
CredentialsBasic certifications like CompTIA A+ often requiredAdvanced certifications or additional technical training preferred
Work EnvironmentFrontline support, handling initial user issuesMore technical, troubleshooting complex problems
ResponsibilitiesResponding to common user issues, password resets, basic hardware/software supportDiagnosing and resolving more complex technical problems
Industry UsageCommonly employed in IT support teams across various industriesUsed in organizations with larger IT teams for escalated support

In summary, Tier 1 Help Desk Support provides initial user assistance with basic issues, while Tier 2 Support handles more complex technical problems requiring deeper technical knowledge. Both roles are essential in maintaining effective IT support services.

What are popular job titles related to Tier 1 Help Desk Support jobs in Michigan?

For Tier 1 Help Desk Support jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Tier 1 Help Desk Support jobs in Michigan look for?

The top searched job categories for Tier 1 Help Desk Support jobs in Michigan are:

Tier 1 Help Desk Support jobs near you
Infographic showing various Tier 1 Help Desk Support job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Help Desk Support Specailist

Big Rapids, MI • On-site

NexForm, Inc.
See more jobs at NexForm, Inc.external

$65K - $80K/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 29 days ago

Job description

Help Desk Support Specialist
Reports to: IT Support Supervisor
Location: Battle Creek, MI
The Help Desk Support Specialist is responsible for providing first-level technical support to employees at the facility. This position ensures the efficient operation of computer systems, hardware, software, printers, mobile devices, and other technology resources by troubleshooting issues, resolving service requests, and coordinating with corporate IT and third-party vendors when necessary. The ideal candidate is customer-focused, organized, and enjoys solving technical problems in a fast-paced manufacturing environment.
RESPONSIBILITIES:
  • Serve as the primary IT support contact for all employees at the facility.
  • Respond to help desk tickets, phone calls, emails, and walk-up requests in a timely manner.
  • Troubleshoot hardware, software, network connectivity, printer, and peripheral issues.
  • Install, configure, and maintain desktop computers, laptops, monitors, printers, scanners, and mobile devices.
  • Set up technology for new hires, including computers, user accounts, phones, and system access.
  • Assist with employee onboarding and offboarding by provisioning and recovering IT equipment.
  • Perform routine hardware replacements, software installations, and system updates.
  • Maintain inventory of IT equipment and technology assets.
  • Document support requests, resolutions, and recurring issues within the help desk system.
  • Coordinate with corporate IT and external vendors to escalate complex technical issues.
  • Support conference room technology, audiovisual equipment, and meeting setup.
  • Assist with basic network troubleshooting and connectivity issues.
  • Ensure compliance with company cybersecurity policies and assist with security best practices.
  • Maintain confidentiality of company information and employee data.
  • Participate in disaster recovery and business continuity activities as needed.
  • Perform other duties as assigned.
REQUIREMENTS:
  • Associate degree in Information Technology, Computer Science, or related field preferred
  • 2-5 Years of help desk or desktop support experience
  • Experience supporting Windows operating systems and Microsoft Office applications
  • Experience in a manufacturing environment preferred
  • Experience with Active Directory, Microsoft 365, and ticketing systems is preferred
Who we are
NexForm, headquartered in Battle Creek, Michigan, is a vertically integrated manufacturer of engineered fiber solutions for automotive thermal and noise, vibration, and harshness (NVH) applications. We design and produce lightweight, durable components for leading OEMs and Tier-1 suppliers, with operations in the U.S. and Mexico. Backed by Crest Rock, NexForm is focused on growth through innovation, expanded capabilities, and operational excellence.
NexForm offers competitive compensation and benefits package (including but not limited to medical, dental, vision, Rx, life insurance, disability coverage, 401K and company match, paid holidays, tuition reimbursement eligibility, etc.)
NexForm is an Equal Opportunity Employer
At NexForm, we take pride in our diverse team. Our organization is made up of individuals from a wide range of backgrounds, races, beliefs, and experiences, all united by a shared goal of making a positive impact. We’ve seen firsthand the strength that equity brings and believe everyone should have equal opportunities to grow, succeed, and live with purpose.
Unsolicited Resumes from Third-Party Recruiters
Please note that, in accordance with NexForm Technologies policy, we do not accept unsolicited resumes from third-party recruiters. Any agency, individual, or entity that submits a resume without prior authorization does so with the understanding that Motus reserves the right to hire the candidate at its discretion without any obligation to pay a fee.

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