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Help Desk Tier 2 Jobs in Michigan (NOW HIRING)

NexForm, Inc.

Help Desk Support Specailist

Big Rapids, MI · On-site

$65K - $80K/hr

Associate degree in Information Technology, Computer Science, or related field preferred * 2-5 ... We design and produce lightweight, durable components for leading OEMs and Tier-1 suppliers, with ...

FastTek

Help Desk

Detroit, MI

$19.75 - $26.75/hr

Help Desk #1062285 Position Summary: As a significant member of the Technology Division's Client ... Accurately document issues and escalate more complex problems to Level 2 or other specialized ...

TEKsystems

Help Desk Analyst

Detroit, MI

$16 - $18/hr

Accurately document issues and escalate more complex problems to Level 2 or other specialized ... Skills Help desk support, Help desk, Troubleshooting, Windows 10, Active directory, Customer ...

TEKsystems

Help Desk Analyst

Detroit, MI · On-site

$16 - $18/hr

Accurately document issues and escalate more complex problems to Level 2 or other specialized ... Skills Help desk support, Help desk, Troubleshooting, Windows 10, Active directory, Customer ...

Purposelink Recruitment

IT HELP DESK

Ann Arbor, MI · On-site

Help Desk Support (2+ years) * Microsoft Windows (2+ years) * Active Directory (1+ years) * Citrix (1+ years) * 2+ years of experience in ANY of the following: * Microsoft Office * Microsoft Azure ...

Purposelink Recruitment

IT Help Desk

Ann Arbor, MI · On-site

Help Desk Support (2+ years) NOT looking for Cyber security * Microsoft Windows (2+ years) * Active Directory (1+ years) * Citrix (1+ years) * 2+ years of experience in ANY of the following:

Trilon Group

Help desk Technician

Canton, MI · On-site

$23 - $30/hr

The Helpdesk Technician plays a key role in making that vision real by providing frontline support ... Must be in a designated region and based in a Tier 1 or Tier 2 Trilon office to provide hands-on ...

SolvIT, Inc.

Help Desk Agent - Level 1

Rochester Hills, MI · On-site

$15.75 - $20/hr

Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours ... Identifying and categorizing customer issues to either provide resolution or escalate to Level 2 ...

SKYTRON, LLC

Help Desk Analyst

Grand Rapids, MI · Hybrid

$19 - $25.75/hr

Hybrid work arrangement What You'll Do As a Help Desk Analyst , you will be the first point of ... Provide exceptional Windows-based level 1-2 software, hardware, and network support * Format PCs ...

State of Michigan

Help Desk Analyst

Lansing, MI · On-site

$44K/yr

Previous help desk, application support, end-user technology support, or call center experience ... Two years of experience in customer service, application support, computer support, or equivalent ...

SolvIT, Inc.

Help Desk Agent - Level 1

Rochester Hills, MI · On-site

$15.75 - $20/hr

Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours ... Identifying and categorizing customer issues to either provide resolution or escalate to Level 2 ...

State of Michigan

Help Desk Analyst

Lansing, MI · On-site

$44K/yr

Previous help desk, application support, end-user technology support, or call center experience ... Two years of experience in customer service, application support, computer support, or equivalent ...

BAE Networks

Be Seen First

IT Support Engineer -- Tier 1

Troy, MI · On-site

$40K - $50K/yr

As a Tier 1 IT Support Engineer, you'll be the first voice our clients hear when something needs ... 2 years of hands-on IT support or help desk experience * Working knowledge of TCP/IP, DNS, DHCP

BAE Networks

Be Seen First

IT Support Engineer -- Tier 1

Troy, MI · On-site

$40K - $50K/yr

As a Tier 1 IT Support Engineer, you'll be the first voice our clients hear when something needs ... 2 years of hands-on IT support or help desk experience * Working knowledge of TCP/IP, DNS, DHCP

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Help Desk Tier 2 information

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How much do help desk tier 2 jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for help desk tier 2 in Michigan is $20.18, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $22.64 per hour, depending on experience, location, and employer.

What is a Help Desk Tier 2?

A Help Desk Tier 2 job involves providing advanced technical support for IT-related issues that Tier 1 cannot resolve. Tier 2 technicians troubleshoot complex problems, assist with software and hardware issues, and may escalate unresolved cases to Tier 3. They communicate with end users, document solutions, and often have a deeper understanding of network systems and applications. Strong problem-solving skills and technical expertise are essential for this role.

What are the typical day-to-day responsibilities of a Help Desk Tier 2?

A Help Desk Tier 2 technician typically handles more complex technical issues that have been escalated from Tier 1, including troubleshooting software, hardware, and network problems. Daily tasks often involve communicating with users to diagnose issues, working within ticketing systems to track progress, and coordinating with other IT staff or vendors for resolution. You may also help implement solutions, document fixes, and sometimes assist with user training. This role usually operates in a collaborative environment, maintaining close communication with both end-users and other technical teams to ensure seamless IT support.

What are the key skills and qualifications needed to thrive in the Help Desk Tier 2 position, and why are they important?

To thrive as a Help Desk Tier 2, you need advanced troubleshooting abilities, a solid understanding of operating systems and networks, and typically a degree in IT or relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and Active Directory is often required to resolve escalated technical issues efficiently. Strong communication skills, patience, and a customer-focused mindset are valuable soft skills for this role. These skills are vital for effectively resolving complex problems, ensuring user satisfaction, and providing critical support to keep business technology running smoothly.

What are popular job titles related to Help Desk Tier 2 jobs in Michigan?

For Help Desk Tier 2 jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Help Desk Tier 2 jobs in Michigan look for?

The top searched job categories for Help Desk Tier 2 jobs in Michigan are:

What cities in Michigan are hiring for Help Desk Tier 2 jobs?

Cities in Michigan with the most Help Desk Tier 2 job openings:

Help Desk Tier 2 jobs near you
Infographic showing various Help Desk Tier 2 job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $41,971 per year, or $20.2 per hour.

Help Desk Support Specailist

NexForm, Inc.

Big Rapids, MI • On-site

$65K - $80K/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 2 days ago

Job description

Help Desk Support Specialist
Reports to: IT Support Supervisor
Location: Battle Creek, MI
The Help Desk Support Specialist is responsible for providing first-level technical support to employees at the facility. This position ensures the efficient operation of computer systems, hardware, software, printers, mobile devices, and other technology resources by troubleshooting issues, resolving service requests, and coordinating with corporate IT and third-party vendors when necessary. The ideal candidate is customer-focused, organized, and enjoys solving technical problems in a fast-paced manufacturing environment.
RESPONSIBILITIES:
  • Serve as the primary IT support contact for all employees at the facility.
  • Respond to help desk tickets, phone calls, emails, and walk-up requests in a timely manner.
  • Troubleshoot hardware, software, network connectivity, printer, and peripheral issues.
  • Install, configure, and maintain desktop computers, laptops, monitors, printers, scanners, and mobile devices.
  • Set up technology for new hires, including computers, user accounts, phones, and system access.
  • Assist with employee onboarding and offboarding by provisioning and recovering IT equipment.
  • Perform routine hardware replacements, software installations, and system updates.
  • Maintain inventory of IT equipment and technology assets.
  • Document support requests, resolutions, and recurring issues within the help desk system.
  • Coordinate with corporate IT and external vendors to escalate complex technical issues.
  • Support conference room technology, audiovisual equipment, and meeting setup.
  • Assist with basic network troubleshooting and connectivity issues.
  • Ensure compliance with company cybersecurity policies and assist with security best practices.
  • Maintain confidentiality of company information and employee data.
  • Participate in disaster recovery and business continuity activities as needed.
  • Perform other duties as assigned.
REQUIREMENTS:
  • Associate degree in Information Technology, Computer Science, or related field preferred
  • 2-5 Years of help desk or desktop support experience
  • Experience supporting Windows operating systems and Microsoft Office applications
  • Experience in a manufacturing environment preferred
  • Experience with Active Directory, Microsoft 365, and ticketing systems is preferred
Who we are
NexForm, headquartered in Battle Creek, Michigan, is a vertically integrated manufacturer of engineered fiber solutions for automotive thermal and noise, vibration, and harshness (NVH) applications. We design and produce lightweight, durable components for leading OEMs and Tier-1 suppliers, with operations in the U.S. and Mexico. Backed by Crest Rock, NexForm is focused on growth through innovation, expanded capabilities, and operational excellence.
NexForm offers competitive compensation and benefits package (including but not limited to medical, dental, vision, Rx, life insurance, disability coverage, 401K and company match, paid holidays, tuition reimbursement eligibility, etc.)
NexForm is an Equal Opportunity Employer
At NexForm, we take pride in our diverse team. Our organization is made up of individuals from a wide range of backgrounds, races, beliefs, and experiences, all united by a shared goal of making a positive impact. We’ve seen firsthand the strength that equity brings and believe everyone should have equal opportunities to grow, succeed, and live with purpose.
Unsolicited Resumes from Third-Party Recruiters
Please note that, in accordance with NexForm Technologies policy, we do not accept unsolicited resumes from third-party recruiters. Any agency, individual, or entity that submits a resume without prior authorization does so with the understanding that Motus reserves the right to hire the candidate at its discretion without any obligation to pay a fee.

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