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Help Desk Tier 2 Jobs in Michigan (NOW HIRING)

FastTek

Help Desk

Detroit, MI

$19.75 - $26.75/hr

Help Desk #1062285 Position Summary: As a significant member of the Technology Division's Client ... Accurately document issues and escalate more complex problems to Level 2 or other specialized ...

TEKsystems

Help Desk Analyst

Detroit, MI

$16 - $18/hr

Accurately document issues and escalate more complex problems to Level 2 or other specialized ... Skills Help desk support, Help desk, Troubleshooting, Windows 10, Active directory, Customer ...

TEKsystems

Help Desk Analyst

Detroit, MI

$16 - $18/hr

Accurately document issues and escalate more complex problems to Level 2 or other specialized ... Skills Help desk support, Help desk, Troubleshooting, Windows 10, Active directory, Customer ...

Purposelink Recruitment

IT HELP DESK

Ann Arbor, MI

Help Desk Support (2+ years) * Microsoft Windows (2+ years) * Active Directory (1+ years) * Citrix (1+ years) * 2+ years of experience in ANY of the following: * Microsoft Office * Microsoft Azure ...

Trilon Group

Help desk Technician

Canton, MI

$23 - $30/hr

The Helpdesk Technician plays a key role in making that vision real by providing frontline support ... Must be in a designated region and based in a Tier 1 or Tier 2 Trilon office to provide hands-on ...

SKYTRON, LLC

Help Desk Analyst

Grand Rapids, MI · Hybrid

$19 - $25.75/hr

Hybrid work arrangement What You'll Do As a Help Desk Analyst , you will be the first point of ... Provide exceptional Windows-based level 1-2 software, hardware, and network support * Format PCs ...

State of Michigan

Help Desk Analyst

Lansing, MI

$44K/yr

Previous help desk, application support, end-user technology support, or call center experience ... Two years of experience in customer service, application support, computer support, or equivalent ...

State of Michigan

Help Desk Analyst

Lansing, MI · On-site

$44K/yr

Previous help desk, application support, end-user technology support, or call center experience ... Two years of experience in customer service, application support, computer support, or equivalent ...

New

SolvIT, Inc.

Help Desk Agent - Level 1

Rochester Hills, MI

$15.75 - $20/hr

Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours ... Identifying and categorizing customer issues to either provide resolution or escalate to Level 2 ...

SolvIT, Inc.

Help Desk Agent - Level 1

Rochester Hills, MI · On-site

$15.75 - $20/hr

Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours ... Identifying and categorizing customer issues to either provide resolution or escalate to Level 2 ...

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Help Desk Tier 2 information

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How much do help desk tier 2 jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for help desk tier 2 in Michigan is $20.18, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $22.64 per hour, depending on experience, location, and employer.

What is a Help Desk Tier 2?

A Help Desk Tier 2 job involves providing advanced technical support for IT-related issues that Tier 1 cannot resolve. Tier 2 technicians troubleshoot complex problems, assist with software and hardware issues, and may escalate unresolved cases to Tier 3. They communicate with end users, document solutions, and often have a deeper understanding of network systems and applications. Strong problem-solving skills and technical expertise are essential for this role.

What are the typical day-to-day responsibilities of a Help Desk Tier 2?

A Help Desk Tier 2 technician typically handles more complex technical issues that have been escalated from Tier 1, including troubleshooting software, hardware, and network problems. Daily tasks often involve communicating with users to diagnose issues, working within ticketing systems to track progress, and coordinating with other IT staff or vendors for resolution. You may also help implement solutions, document fixes, and sometimes assist with user training. This role usually operates in a collaborative environment, maintaining close communication with both end-users and other technical teams to ensure seamless IT support.

What are the key skills and qualifications needed to thrive in the Help Desk Tier 2 position, and why are they important?

To thrive as a Help Desk Tier 2, you need advanced troubleshooting abilities, a solid understanding of operating systems and networks, and typically a degree in IT or relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and Active Directory is often required to resolve escalated technical issues efficiently. Strong communication skills, patience, and a customer-focused mindset are valuable soft skills for this role. These skills are vital for effectively resolving complex problems, ensuring user satisfaction, and providing critical support to keep business technology running smoothly.

What are popular job titles related to Help Desk Tier 2 jobs in Michigan?

For Help Desk Tier 2 jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Help Desk Tier 2 jobs in Michigan look for?

The top searched job categories for Help Desk Tier 2 jobs in Michigan are:

What cities in Michigan are hiring for Help Desk Tier 2 jobs?

Cities in Michigan with the most Help Desk Tier 2 job openings:

Help Desk Tier 2 jobs near you
Infographic showing various Help Desk Tier 2 job openings in Michigan as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% In-person job distribution, with an average salary of $41,971 per year, or $20.2 per hour.

Help Desk Technician II

Park Place Technologies

Grand Rapids, MI • On-site

$19.25 - $26/hr

Full-time

Re-posted 9 days ago

Park Place Technologies rating

7.8

Company rating: 7.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

87th of 225 rated it services

Job description

Help Desk Technician II

The Help Desk Technician II is responsible for all aspects of first level end-user support, including workstation, telephone, printer and computer issues. This position will assist clients to leverage technology to solve business problems by being the SPOC (single point of contact) for all technology-related problems, escalating un-resolvable transactions to the next level. Ensure compliance with customers’ technical and quality standards and procedures always utilizing exceptional customer service to attain the highest degree of customer satisfaction.

What you’ll be doing:

  • First-level support for end-users for IT issues including workstation break/fix, error resolution, endpoint security management (e.g., antivirus and anti-malware issues).
  • Manages the help desk ticketing system, ensuring that incidents submitted by employees are routed to the correct group with the IS/IT department.
  • Configures, installs and deploys new workstations, telephones, printers, and other IT equipment required by Park Place employees
  • Troubleshoot and offer viable solutions to various hardware and software problems
  • Handle routine and basic technical issues that can be fixed during a phone call.
  • Apply knowledge of particular software and hardware applications and follow standard practices to address user issues.
  • Collaborate with team members and manager as needed to escalate and fix ongoing issues.
  • Responsible for installing and testing systems and software inherent to in-house computer operations.
  • Provide systems upgrades, debug software and applications, and run diagnostics on computers as needed.
  • Document incoming calls & record specific issues to identify ongoing issues or patterns.
  • Create manuals to address specific problems for future reference.
  • Responsible for troubleshooting new installation issues and performing maintenance to prevent issues from arising with new hardware and software installs and upgrades.
  • Installs software onto workstations, as required, for provisioning of new employees or where software is deployed to existing users.
  • Responsible for managing the mobile phone plan, including provisioning new lines, migrating employee phones to the plan where appropriate, providing reports to IT management and interfacing with the mobile telephony vendor.
  • Stays abreast of new and emerging information technologies as well as current trends.
  • Provides emergency on-call support, as needed.
  • Other duties as assigned.

What we’re looking for:

  • 3-4+ years of related experience.
  • Minimum 1-2+ years’ experience in a help desk technician role.
  • Customer experience required.
  • Strong knowledge & understanding on how the following operate: operating systems, networks, programming, languages, firewalls and routers. Upgrades, installations and common technical issues that can arise in Windows, Cisco networks, mobile applications, etc.
  • Ability to make decisions quickly with limited information,
  • Ability to solve complex problems.
  • Ability to read and understand complex manuals & terminology.
  • Understanding of hardware & software.
  • Excellent communication skills
  • Keen Attention to detail.
  • Ability to recognize patterns.
  • Ability to diagnose and resolve complex computer/software technical issues.

Bonus Points:

  • Network+, A+, IT Fundamentals and Windows workstation certifications in the Microsoft Certified Professional Program.

Education:

  • Associate or bachelor's degree highly preferred.

Travel:

  • 10%

What Park Place Technologies employees say

Pay

Hours and flexibility

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