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Help Desk Associate Jobs in Michigan (NOW HIRING)

MyMichigan Health

Help Desk Representative

Midland, MI · On-site

$15 - $19.25/hr

Associate's Degree or Bachelor's Degree in Management Information Systems preferred. End-user computing help desk support experience preferred.Knowledge of Microsoft Windows and Office products ...

TEKsystems

Service Desk Representative

Detroit, MI

$22/hr

... Help Desk, or customer-facing IT Support responsibilities, or previously demonstrated success in the HFHS Service Desk Associate Role. - At least 1-year customer service experience - 5 years or more ...

TEKsystems

Service Desk Representative

Detroit, MI

$22/hr

... Help Desk, or customer-facing IT Support responsibilities, or previously demonstrated success in the HFHS Service Desk Associate Role. - At least 1-year customer service experience - 5 years or more ...

Skytron LLC

Help Desk Analyst

Grand Rapids, MI · On-site

$19 - $25.75/hr

Skytron isn't just a place to work - it's a place to grow, collaborate, and help improve healthcare ... Associate's degree in related field and / or 1 - 3 years of work-related experience * Experience ...

Skytron LLC

Help Desk Analyst

Grand Rapids, MI · On-site

$19 - $25.75/hr

Skytron isn't just a place to work - it's a place to grow, collaborate, and help improve healthcare ... Associate's degree in related field and / or 1 - 3 years of work-related experience * Experience ...

SKYTRON, LLC

Help Desk Analyst

Grand Rapids, MI

$19 - $25.75/hr

Skytron isn't just a place to work - it's a place to grow, collaborate, and help improve healthcare ... Associate's degree in related field and / or 1 - 3 years of work-related experience * Experience ...

Wightman

IT Help Desk Technician

Kalamazoo, MI

IT Help Desk Technician Position Purpose: At Wightman, we rely on our IT systems to help us create ... Associates of Computer Science or related field * Autodesk product familiarity * Adobe products

Learning Care

IT Help Desk Agent

Novi, MI · On-site

$16 - $20.50/hr

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred. • Zero to two years of experience in a help desk, technical support, or customer service ...

Wightman

IT Help Desk Technician

Kalamazoo, MI · On-site

IT Help Desk Technician Position Purpose: At Wightman, we rely on our IT systems to help us create ... Associates of Computer Science or related field * Autodesk product familiarity * Adobe products

Collabera

Help Desk Support

Ann Arbor, MI

$17 - $22/hr

... Associates or bachelor's degree a plus Ability to work overtime with a varied schedule including evenings and weekends in our Ann Arbor, MI office is a must. Additional Information To schedule an ...

Priority Waste

High school diploma or equivalent; associate degree or IT certification a plus. * 0-2 years in a help desk, customer service, or technical support role - or equivalent hands-on experience. * Working ...

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Help Desk Associate information

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$12

$18

$28

How much do help desk associate jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for help desk associate in Michigan is $18.71, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $20.96 per hour, depending on experience, location, and employer.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Michigan? The most popular types of Help Desk jobs in Michigan are:
What are popular job titles related to Help Desk Associate jobs in Michigan? For Help Desk Associate jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Michigan look for? The top searched job categories for Help Desk Associate jobs in Michigan are:
What cities in Michigan are hiring for Help Desk Associate jobs? Cities in Michigan with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Michigan as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $38,915 per year, or $18.7 per hour.
Help Desk Representative

Help Desk Representative

MyMichigan Health

Midland, MI • On-site

$15 - $19.25/hr

Full-time

Posted 8 days ago

MyMichigan Health rating

6.5

Company rating: 6.5 out of 10

Based on 181 frontline employees who took The Breakroom Quiz

604th of 889 rated healthcare providers

Job description

Summary
The Help Desk Specialist is responsible for all activities relating to the operations and administration of a centralized help desk. They receive calls, log them, determine their priorities, and route the calls to the appropriate resources for resolution. They also provide over-the-phone problem resolution within established guidelines. To facilitate their ability to provide over-the-phone problem resolution, the help desk specialist utilizes and manages a problem tracking and knowledge management system. The Help Desk Specialist will perform various computer operations tasks as required.
Responsibilities
(20%)* Identify and resolve password, device and communication calls.
(20%)* Provide assistance with major application connectivity and use within established guidelines.
(20%)* Identify and resolve printer problems within established guidelines.
(20%)* Identify and resolve problems and answer questions related to the use of Microsoft Office products within established guidelines.
(20%)* Identify and resolve personal computer startup and use problems within established guidelines.
OTHER DUTIES AND RESPONSIBILITIES:
Triage and assign problems the customer cannot otherwise resolve.
Manage the problem tracking and knowledge management system.
Attend and participate in department, group and other project or committee meetings.
Provide help desk, customer service and technical training as necessary.
Perform various computer operations tasks as required
MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft® Windows. An employee may be required to participate in further learning opportunities offered by MyMichigan Health.
Certifications and Licensures
N/A
Required Education
High School Diploma or equivalent required.
Associate's Degree or Bachelor's Degree in Management Information Systems preferred. End-user computing help desk support experience preferred.Knowledge of Microsoft Windows and Office products, basic PC hardware knowledge preferred.
Other Information
EXPERIENCE, TRAINING AND SKILLS:
One (1) to two (2) years experience providing technical support on common computer hardware and software required, based on education.
Excellent written and verbal communication and customer service skills. Independent problem solving.
Mandatory Occupational Safety and Health Administration (OSHA) training must be completed annually according to the Exposure Control Plan.
PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:
Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.
Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.
Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.
Overall vision and hearing is necessary with or without assisted device(s).
Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.
Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.
Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.
Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.
Physical Demand Level: Sedentary. Must be able to occasionally (0-33% of the workday) lift or carry 0-10 lbs.

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