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Help Desk Associate Jobs in Michigan (NOW HIRING)

Verdant Tcs

(Help Desk) - Level 2

Ada, MI

$19.50 - $26.50/hr

Help Desk Level 2 Overview Verdant TCSis a leading company inIT Managed Services and Managed ... Willing to do light System and Network Admin work and grow into an Associate System Admin ...

Verdant Tcs

(Help Desk) - Level 2

Ada, MI · On-site

$55K/yr

Help Desk Level 2 Overview Verdant TCS is a leading company in IT Managed Services and Managed ... Willing to do light System and Network Admin work and grow into an Associate System Admin ...

Etna Shared Services

Help Desk Technician

Grand Rapids, MI · On-site

$19.25 - $26/hr

Etna Supply is looking for a Help Desk Technician to join our dynamic team! In this hands-on role ... Associate degree in Computer Science (with networking focus) or 1 year of related IT support ...

JVIS

Help Desk Technician

Shelby Township, MI

$18.25 - $24.75/hr

Assumes primary responsibility for answering Help Desk tickets for technical assistance. Provides ... At least a two-year Associate's degree in Computer Science is preferred; however, a technical ...

JVIS USA LLC

Help Desk Technician

Shelby, MI · On-site

$18.25 - $24.75/hr

Assumes primary responsibility for answering Help Desk tickets for technical assistance. Provides ... At least a two-year Associate's degree in Computer Science is preferred; however, a technical ...

JVIS

Help Desk Technician

Shelby Township, MI · On-site

$18.25 - $24.75/hr

Assumes primary responsibility for answering Help Desk tickets for technical assistance. Provides ... At least a two-year Associate's degree in Computer Science is preferred; however, a technical ...

Skytron LLC

Help Desk Analyst

Grand Rapids, MI · On-site

$19 - $25.75/hr

Skytron isn't just a place to work - it's a place to grow, collaborate, and help improve healthcare ... Associate's degree in related field and / or 1 - 3 years of work-related experience * Experience ...

Skytron LLC

Help Desk Analyst

Grand Rapids, MI · On-site

$19 - $25.75/hr

Skytron isn't just a place to work - it's a place to grow, collaborate, and help improve healthcare ... Associate's degree in related field and / or 1 - 3 years of work-related experience * Experience ...

SKYTRON, LLC

Help Desk Analyst

Grand Rapids, MI · On-site

$19 - $25.75/hr

Skytron isn't just a place to work - it's a place to grow, collaborate, and help improve healthcare ... Associate's degree in related field and / or 1 - 3 years of work-related experience * Experience ...

Collabera

Help Desk Support

Ann Arbor, MI

$17 - $22/hr

... Associates or bachelor's degree a plus Ability to work overtime with a varied schedule including evenings and weekends in our Ann Arbor, MI office is a must. Additional Information To schedule an ...

Learning Care Group

IT Help Desk Agent

Novi, MI · On-site

$23.42 - $26/hr

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred. * Zero to two years of experience in a help desk, technical support, or customer service ...

Scenthound

Front Desk Associate

Birmingham, MI · On-site

$13/hr

Training & development About the Role As a Front Desk Associate , you will be the first point of ... A sales-driven mindset with a passion for helping customers make informed decisions * Proactive and ...

Scenthound

Front Desk Associate

Birmingham, MI

$13/hr

Training & development About the Role As a Front Desk Associate , you will be the first point of ... A sales-driven mindset with a passion for helping customers make informed decisions * Proactive and ...

Learning Care Group

IT Help Desk Agent

Novi, MI · On-site +1

$23.42 - $26/hr

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred. * Zero to two years of experience in a help desk, technical support, or customer service ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Michigan

Help Desk Associate information

See Michigan salary details

$12

$18

$28

How much do help desk associate jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for help desk associate in Michigan is $18.71, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $20.96 per hour, depending on experience, location, and employer.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Michigan? The most popular types of Help Desk jobs in Michigan are:
What are popular job titles related to Help Desk Associate jobs in Michigan? For Help Desk Associate jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Michigan look for? The top searched job categories for Help Desk Associate jobs in Michigan are:
What cities in Michigan are hiring for Help Desk Associate jobs? Cities in Michigan with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Michigan as of May 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $38,915 per year, or $18.7 per hour.

(Help Desk) - Level 2

Verdant Tcs

Ada, MI

$19.50 - $26.50/hr

Full-time

Posted 23 days ago

Job description

Help Desk Level 2 Job Description Overview

Verdant TCSis a leading company inIT Managed Services and Managed IT security systems. We're now hiring a Help Desk Technician to help us keep growing. This is a perfect opportunity for college computer science or MIS/IS students to get paid work experience and work toward internship credit. This is also a great springboard position with someone with 1-5 years of help desk experience to move more into engineering work long term. As our help desk technicians get to work on project work from time to time, and more IT administration tasks that engineers work on.

Responsibilities for Help Desk Technician

  • Manage Help Desk tickets in a timely manner
  • Respond to customer issues via phone, email and computer chat
  • Provide customer assistance
  • Document customer interactions
  • Run diagnostics to resolve customer reported issues
  • Escalate issues to the next Tier with next level of difficulty
  • Install, make changes and repair computer hardware and software
  • Follow-up with customers to ensure issues are resolved
  • Customer Onsite Visits and Onsite Support
  • Willing to do light System and Network Admin work and grow into an Associate System Admin full time.
  • Willing to do project work during down time, racking network equipment, and learning system admin duties.
    • Patchmanagement
    • Scripting
    • Network Deployment of Meraki Equipment
    • Manage Meraki Networks for Clients
    • Learn Azure and Cloud systems for administration
    • Learn 3cx VOIP cloud phone system
    • Printer and Copier deployment with Paper Cut Hive Cloud setup
    • etc..

Qualifications for Help Desk Technician

  • Proficiency withiOSand Windowscomputers
  • Excellent oral communication skills
  • Detail oriented in order to keep detailed notes on tickets
  • Ability to diagnose and resolve basic computer technical issues
  • Knowledge ofMicrosoft Office365, Google G-Suite, and other domainservices
  • Email Client Configurations
  • Networking (basic understanding of switches, firewalls, VPN clients, wireless networking)
  • Basic experience with Windows Server Active Directory, DNS, DHCP

Shifts will run 8-5 p.m. , Monday thru Friday, rotational on-call after hour support


This is an at-will employment position.


Verdant TCS is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


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