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Help Desk Associate Jobs in Michigan (NOW HIRING)

Busch's Inc.

Help Desk Manager

Ann Arbor, MI · On-site

Lead daily Help Desk operations, including prioritizing and assigning support requests. * Manage ... Build and maintain strong working relationships with associates, vendors, and guests.

TEKsystems

Service Desk Representative

Detroit, MI

$22/hr

... Help Desk, or customer-facing IT Support responsibilities, or previously demonstrated success in the HFHS Service Desk Associate Role. - At least 1-year customer service experience - 5 years or more ...

Edward Rose & Sons

Help Desk Technician

Bloomfield, MI · On-site

$19 - $25.75/hr

The Help Desk Technician provides first-level troubleshooting and technical support on Edward Rose ... Associates degree in technology is preferred. * Previous experience in IT is preferred.

Purposelink Recruitment

IT Help Desk

Ann Arbor, MI

Associate degree or higher * Help Desk Support (2+ years) NOT looking for Cyber security * Microsoft Windows (2+ years) * Active Directory (1+ years) * Citrix (1+ years) * 2+ years of experience in ...

NexForm, Inc.

Help Desk Support Specailist

Big Rapids, MI · On-site

$65K - $80K/hr

Associate degree in Information Technology, Computer Science, or related field preferred * 2-5 Years of help desk or desktop support experience * Experience supporting Windows operating systems and ...

SKYTRON, LLC

Help Desk Analyst

Grand Rapids, MI · Hybrid

$19 - $25.75/hr

Hybrid work arrangement What You'll Do As a Help Desk Analyst , you will be the first point of ... Associate's degree in related field and/or 1 - 3 years of work-related experience * Experience ...

State of Michigan

Help Desk Analyst

Lansing, MI

$44K/yr

Previous help desk, application support, end-user technology support, or call center experience ... Associate degree in computer information systems, business, or a related field, or equivalent ...

State of Michigan

Help Desk Analyst

Lansing, MI · On-site

$44K/yr

Previous help desk, application support, end-user technology support, or call center experience ... Associate degree in computer information systems, business, or a related field, or equivalent ...

Collabera

Help Desk Support

Ann Arbor, MI

$17 - $22/hr

... Associates or bachelor's degree a plus Ability to work overtime with a varied schedule including evenings and weekends in our Ann Arbor, MI office is a must. Additional Information To schedule an ...

Wightman

IT Help Desk Technician

Kalamazoo, MI · On-site

IT Help Desk Technician Position Purpose: At Wightman, we rely on our IT systems to help us create ... Associates of Computer Science or related field * Autodesk product familiarity * Adobe products

Scenthound

Front Desk Associate

Birmingham, MI · On-site

$13/hr

Training & development About the Role As a Front Desk Associate , you will be the first point of ... A sales-driven mindset with a passion for helping customers make informed decisions * Proactive and ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Michigan

Help Desk Associate information

See Michigan salary details

$12

$18

$28

How much do help desk associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for help desk associate in Michigan is $18.71, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $20.96 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Michigan?

The most popular types of Help Desk jobs in Michigan are:

What are popular job titles related to Help Desk Associate jobs in Michigan?

For Help Desk Associate jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Help Desk Associate jobs in Michigan look for?

The top searched job categories for Help Desk Associate jobs in Michigan are:

What cities in Michigan are hiring for Help Desk Associate jobs?

Cities in Michigan with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 25% Part Time, 2% Temporary, 4% Contract, and 1% Nights. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $38,915 per year, or $18.7 per hour.

Help Desk Manager

Busch's Inc.

Ann Arbor, MI • On-site

Full-time

Retirement

Posted 9 days ago

Job description

Food Lovers Unite!

Busch’s is HIRING and we want you! Love food, fun, and fabulous people? Join our family-owned Michigan team and cook up a career full of flavor!

Wage: Salary- $60-$75k (annually)

What’s in store?

  • Flexible schedules
  • Employee discounts
  • 401K with company match
  • Tuition reimbursement
  • Daily Pay available

Ready to spice up your job and grow with us? Apply now and let’s create the perfect pear together!

Key Accountabilities

Help Desk Operations & Leadership

  • Lead daily Help Desk operations, including prioritizing and assigning support requests.
  • Manage staff schedules and on-call coverage, including off-hours emergency support.
  • Ensure all incidents and service requests are properly logged, prioritized, tracked, and resolved or escalated in accordance with SLAs.
  • Monitor performance metrics and ensure service level compliance.
  • Provide leadership, coaching, and guidance to Help Desk team members.

IT Equipment & Infrastructure Support

  • Manage workstations, POS lanes, and printers, including inventory control, maintenance, and new deployments. Other IT assets under Help Desk management include retail scales, scanning guns, tablets, desk phones, and other similar devices.
  • Maintain accurate asset tracking and lifecycle management of IT equipment.
  • Maintain consistent inventory levels for Help Desk-supported hardware and supplies.
  • Identify cost-effective purchasing options and support IT budget management.

Systems & Infrastructure Support

  • Provide support to the Systems Administrator and Infrastructure Director as needed.
  • Support security camera systems in partnership with Loss Prevention, ensuring system uptime and coordinating enhancements or changes.

Projects & Continuous Improvement

  • Participate in and support IT projects, including research, planning, and implementation.
  • Contribute ideas and recommendations to improve operational efficiency, system reliability, and guest experience.
  • Anticipate issues, implement preventative measures, and adapt processes to improve outcomes.

Professional Development & Collaboration

  • Maintain professional and technical knowledge through training, certifications, industry publications, and networking.
  • Build and maintain strong working relationships with associates, vendors, and guests.

Organizational Alignment

  • Consistently follow Busch’s policies and procedures.
  • Demonstrate passion for Busch’s products and services by staying informed and sharing knowledge with others.
  • Execute responsibilities with operational integrity and professionalism.