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Help Desk Associate Jobs in Michigan (NOW HIRING)

Learning Care Group

IT Help Desk Agent

Novi, MI · On-site

$23.42 - $26/hr

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred. * Zero to two years of experience in a help desk, technical support, or customer service ...

Learning Care Group

IT Help Desk Agent

Novi, MI · On-site +1

$23.42 - $26/hr

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred. * Zero to two years of experience in a help desk, technical support, or customer service ...

Learning Care Group

IT Help Desk Agent

Novi, MI · On-site

$23.42 - $26/hr

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred. Zero to two years of experience in a help desk, technical support, or customer service role.

CNS Healthcare

IT Help Desk Technician

Pontiac, MI · On-site

$17.43 - $20.50/hr

Our Help Desk Technicians are highly valued by all staff as our technical wizards. We are seeking ... Associate degree in information systems or similar * Certification in technology field or similar

CNS Healthcare

IT Help Desk Technician

Pontiac, MI · On-site

$17.43 - $20.50/hr

Our Help Desk Technicians are highly valued by all staff as our technical wizards. We are seeking ... Associate degree in information systems or similar * Certification in technology field or similar

CorePower Yoga

$18.50/hr

THE ROLE OF FRONT DESK ASSOCIATE As a Front Desk Associate, you will ensure an exceptional studio ... Help students with purchases, including retail, mat/towel rentals, water, and yoga products; upsell ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Michigan

Help Desk Associate information

See Michigan salary details

$12

$18

$28

How much do help desk associate jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for help desk associate in Michigan is $18.71, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $20.96 per hour, depending on experience, location, and employer.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Michigan? The most popular types of Help Desk jobs in Michigan are:
What are popular job titles related to Help Desk Associate jobs in Michigan? For Help Desk Associate jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Michigan look for? The top searched job categories for Help Desk Associate jobs in Michigan are:
What cities in Michigan are hiring for Help Desk Associate jobs? Cities in Michigan with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Michigan as of June 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,915 per year, or $18.7 per hour.
Part-time front desk associate

Part-time front desk associate

APEX Physical Therapy

Brighton, MI • On-site

$15 - $20/hr

Part-time

Posted yesterday

Be an early applicant

Job description

About the Role:
APEX Physical Therapy in Brighton, MI is looking for a friendly and organized Part-Time Front Desk Associate to be the welcoming face of our clinic! This is a fantastic opportunity to join a patient-focused healthcare team where your energy and attention to detail make a real difference every day.

Responsibilities:
  • Greet and check in patients with a warm, professional demeanor
  • Answer incoming phone calls, schedule appointments, light cleaning 
  • Take patient payments 
  • Communicate effectively with physical therapists and clinical staff to ensure smooth patient flow
  • Handle patient inquiries, concerns, and follow-up calls with professionalism
  • Keep the front desk and waiting area clean, organized, and welcoming
Requirements:
  • High school diploma or equivalent required
  • Prior front desk, receptionist, or customer service experience preferred
  • Experience in a medical or healthcare setting is a plus
  • Strong communication and interpersonal skills
  • Proficiency with basic computer systems and scheduling software
  • Reliable, punctual, and a true team player
About Us:
APEX Physical Therapy is a trusted provider of physical therapy services in the Brighton, MI community, dedicated to helping patients recover, move better, and live healthier lives. Our patients love us for our compassionate, personalized care — and our team loves working here because of our supportive, collaborative culture and family environment. Come be a part of a clinic that truly puts people first!