ZipRecruiter

Log In

2

Entry Level Help Desk Jobs in Michigan (NOW HIRING)

Robert Half

Help Desk Analyst

Kalamazoo, MI · On-site

$18 - $22/hr

We are looking for an entry-level Help Desk Analyst to join an education-focused organization in Kalamazoo, Michigan on a Contract basis. This opportunity is ideal for someone with foundational ...

TEKsystems

Helpdesk Support Technician

Lansing, MI · On-site

$19 - $22/hr

... Help desk support, Hardware, Office 365, Ticketing system, - Understanding of Powershell ... Entry Level Job Type & Location This is a Contract position based out of Lansing, MI. Pay and ...

TEKsystems

Helpdesk Support Technician

Lansing, MI · On-site

$19 - $22/hr

... Help desk support, Hardware, Office 365, Ticketing system, - Understanding of Powershell ... Entry Level Job Type & Location This is a Contract position based out of Lansing, MI. Pay and ...

Planet Fitness

Service Desk

Byron Center, MI · On-site

$14 - $14.50/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Byron Center, MI · On-site

$14 - $14.50/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Holland, MI

$14 - $15/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Holland, MI

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Holland, MI · On-site

$14.50 - $15.50/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Muskegon, MI · On-site

$14 - $15/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Holland, MI · On-site

$14 - $15/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Holland, MI · On-site

$14.50 - $15.50/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

next page

Showing results 1-20

All JobsHelp Desk JobsEntry Level Help Desk JobsEntry Level Help Desk Jobs in Michigan

Entry Level Help Desk information

See Michigan salary details

$11

$20

$29

How much do entry level help desk jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for entry level help desk in Michigan is $20.18, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $22.64 per hour, depending on experience, location, and employer.

Is helpdesk a good entry-level job?

Help desk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing customer support, and using tools like ticketing systems. They offer opportunities to develop technical skills, communication abilities, and industry certifications such as CompTIA A+.

What are entry level help desk jobs?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk professional, and why are they important?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

Can you get a helpdesk job with no experience?

Entry level help desk positions often do not require prior experience and may accept candidates with basic technical knowledge, strong communication skills, and a willingness to learn. Certifications like CompTIA A+ can improve chances, and on-the-job training is common for new hires.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

What are some common challenges faced by entry-level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

Will IT help desk be replaced by AI?

Entry level help desk roles involve troubleshooting and customer support that require human judgment and communication skills, which AI currently cannot fully replicate. While AI tools can assist with routine tasks and knowledge base searches, human help desk staff are essential for complex issues and personalized service.

What job makes $10,000 a month without a degree?

Entry level help desk positions typically do not pay $10,000 a month without experience or specialized skills. High-paying jobs that reach this level often require advanced technical skills, certifications, or experience in fields like software development, sales, or entrepreneurship. Most roles paying this amount without a degree are rare and usually involve significant responsibility or specialized expertise.
What are the most commonly searched types of Help Desk jobs in Michigan? The most popular types of Help Desk jobs in Michigan are:
What are popular job titles related to Entry Level Help Desk jobs in Michigan? For Entry Level Help Desk jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk jobs in Michigan look for? The top searched job categories for Entry Level Help Desk jobs in Michigan are:
What cities in Michigan are hiring for Entry Level Help Desk jobs? Cities in Michigan with the most Entry Level Help Desk job openings:
Entry Level Help Desk jobs near you
Help Desk Analyst

Help Desk Analyst

Robert Half

Kalamazoo, MI • On-site

$18 - $22/hr

Temporary

Posted 18 hours ago

Job description

We are looking for an entry-level Help Desk Analyst to join an education-focused organization in Kalamazoo, Michigan on a Contract basis. This opportunity is ideal for someone with foundational technical skills who enjoys hands-on troubleshooting and supporting end users with device-related needs. The role centers on preparing, replacing, and updating workstation equipment while helping maintain a smooth experience for staff and students.
Responsibilities:
• Provide first-line technical assistance for desktop, software, and hardware issues encountered by end users.
• Support device replacement activities by setting up, exchanging, and verifying equipment for daily use.
• Perform equipment refresh tasks, including uninstalling older workstations and preparing updated devices for deployment.
• Troubleshoot basic problems involving PCs, desktops, and related software to restore functionality quickly.
• Assist with Chromebook setup, support, and issue resolution when assigned.
• Track completed work accurately and communicate status updates to the appropriate team members.
• Test devices after installation or repair to confirm they are functioning properly before handoff.
• Maintain an organized work area and handle technology assets carefully during support and deployment activities.• Basic understanding of computer hardware, desktop systems, and common software applications.
• Ability to diagnose and resolve entry-level technical issues with patience and attention to detail.
• Familiarity with technical support practices in a help desk or end-user support environment.
• Experience working with PCs, workstations, or desktop equipment in a work or academic setting.
• Exposure to Chromebook devices is strongly preferred.
• Strong communication skills and the ability to provide clear support to non-technical users.
• Dependable work habits and the ability to manage multiple equipment-related tasks efficiently.
Robert Half logo

About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

View All Robert Half Jobs