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Help Desk Volunteer Jobs in Michigan (NOW HIRING)

TEKsystems

Help Desk Analyst

Detroit, MI

$16 - $18/hr

Skills Help desk support, Help desk, Troubleshooting, Windows 10, Active directory, Customer ... Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term ...

TEKsystems

Help Desk Analyst

Detroit, MI

$16 - $18/hr

Skills Help desk support, Help desk, Troubleshooting, Windows 10, Active directory, Customer ... Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term ...

State of Michigan

Help Desk Analyst

Lansing, MI · On-site

$44K/yr

Previous help desk, application support, end-user technology support, or call center experience ... Employees also have the option to purchase voluntary insurances for additional life, accidental ...

TEKsystems

Help Desk Support

Southfield, MI

$29/hr

Description Their help desk supports several thousand internal users, hundreds of applications from ... Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term ...

TEKsystems

Service Desk Representative

Detroit, MI

$22/hr

Skills service desk, emr, Help desk, vpn, servicenow, epic, Help desk support, Outlook, Sharepoint ... Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term ...

Rockford

IT Help Desk Intern

Grand Rapids, MI · On-site

$14.50 - $19.25/hr

IT Help Desk Internship Classification: Internship, this will go through December 2026 with ... volunteering and company-wide networking. In addition to construction management, we also offer ...

Rockford

IT Help Desk Intern

Grand Rapids, MI · On-site

$14.50 - $19.25/hr

IT Help Desk Internship Classification: Internship, this will go through December 2026 with ... volunteering and company-wide networking. In addition to construction management, we also offer ...

Rockford

IT Help Desk Intern

Grand Rapids, MI

$14.50 - $19.25/hr

IT Help Desk Internship Classification: Internship, this will go through December 2026 with ... volunteering and company-wide networking. In addition to construction management, we also offer ...

TEKsystems

Service Desk Analyst

Grand Rapids, MI

$24/hr

Description Field incoming help requests from end users via both telephone and e-mail in a ... Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term ...

TEKsystems

Service Desk Analyst

Grand Rapids, MI · On-site

$24/hr

Description Field incoming help requests from end users via both telephone and e-mail in a ... Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term ...

TEKsystems

Service Desk Technician

Livonia, MI · Remote

$18/hr

Description Service Desk Support for customer supporting end users remotely Skills Help desk ... Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term ...

LifeWise Academy

Volunteer

Byron Center, MI · On-site

... desk (away from other students) if the inappropriate behavior continues * Help with classroom ... Volunteer Employment Type: Part-Time Grid Level: 1a

LifeWise Academy

Volunteer

Holly, MI · On-site

... desk (away from other students) if the inappropriate behavior continues * Help with classroom ... Volunteer Employment Type: Part-Time Grid Level: 1a

LifeWise Academy

Volunteer

Holly, MI · On-site

... desk (away from other students) if the inappropriate behavior continues * Help with classroom ... Volunteer Employment Type: Part-Time Grid Level: 1a

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All JobsHelp Desk Volunteer JobsHelp Desk Volunteer Jobs in Michigan

Help Desk Volunteer information

What is a help desk volunteer?

Help Desk Volunteers are individuals who provide support and assistance to users experiencing technical or service-related issues, often in nonprofit organizations, libraries, schools, or community centers. They help answer questions, troubleshoot problems, and guide users through resolving their concerns, whether it involves computer systems, software, or organizational services. These volunteers play a crucial role in ensuring smooth operations and positive user experiences, all while gaining valuable skills in customer service and technical support.

What are the key skills and qualifications needed to thrive as a help desk volunteer?

To thrive as a Help Desk Volunteer, you need basic technical troubleshooting skills, familiarity with common software and hardware, and generally a high school diploma or equivalent. Experience with ticketing systems, remote support tools, and standard office software is often valuable. Patience, strong communication, and a customer-focused attitude help volunteers effectively assist users and resolve issues. These skills are crucial for ensuring users receive timely, clear support and fostering a positive organizational environment.

What are some common challenges faced by help desk volunteers, and how can they be effectively managed?

Help Desk Volunteers often encounter challenges such as handling a high volume of inquiries, addressing technical issues with limited resources, and communicating with users who may be unfamiliar with technology. To effectively manage these challenges, it’s important to stay organized, prioritize tasks based on urgency, and maintain patience and empathy when assisting users. Regular training and collaboration with other volunteers or team members can also help build confidence and improve problem-solving skills.

What is the difference between Help Desk Volunteer vs Help Desk Technician?

AspectHelp Desk VolunteerHelp Desk Technician
Required CredentialsNone typically required; some basic IT knowledge helpfulOften requires certifications like CompTIA A+ or similar
Work EnvironmentVolunteer settings, nonprofits, community centersCorporate, IT support centers, or internal company teams
Employer & Industry UsageNonprofits, charities, community organizationsBusinesses, IT service providers, corporate IT departments
Common Search & Comparison IntentUnderstanding volunteer roles in IT supportSeeking professional IT support roles or career info

Help Desk Volunteers typically assist in non-profit or community settings without formal certifications, focusing on basic support. Help Desk Technicians usually work in corporate environments, requiring certifications and technical skills to handle more complex issues. While both roles involve troubleshooting and customer service, the technician role is more specialized and paid, whereas the volunteer role is more entry-level and voluntary.

What are the most commonly searched types of Help Desk jobs in Michigan?

The most popular types of Help Desk jobs in Michigan are:

What are popular job titles related to Help Desk Volunteer jobs in Michigan?

For Help Desk Volunteer jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Help Desk Volunteer jobs in Michigan look for?

The top searched job categories for Help Desk Volunteer jobs in Michigan are:

What cities in Michigan are hiring for Help Desk Volunteer jobs?

Cities in Michigan with the most Help Desk Volunteer job openings:

Help Desk Volunteer jobs near you
Infographic showing various Help Desk Volunteer job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 25% Part Time, 2% Temporary, 4% Contract, and 1% Nights. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Front Desk Volunteer at a Supportive Housing Org

Ann Arbor, MI • On-site

Avalon Housing Volunteers
See more jobs at Avalon Housing Volunteersexternal

$14.75 - $18.75/hr

Full-time

Re-posted 20 days ago

Job description

About Avalon Housing
At Avalon, housing is a human right. Our mission is to build healthy, safe and inclusive supportive housing communities as a long-term solution to homelessness. Avalon Housing is a non-profit supportive housing provider. Supportive housing is a combination of affordable housing paired with services, such as case management. We don't just help people find housing, we help people stay and thrive in their homes.
If you are passionate about creating more diverse, inclusive, and equitable communities where all people are welcome, Avalon may be a good fit for you.
About Our Front Desk
Avalon Housing's main office has a front desk that serves our tenants, staff, and members of the community. Our Front Desk Volunteers provide coverage and help assist with questions and needs throughout the day.
Front Desk Volunteer
Core Responsibilities Include:
  • Providing front desk coverage by:
    • Greeting visitors
    • Answering visitor questions
    • Answering and triaging phone calls
    • Collecting rent payments
  • Tracking and logging shift information
Desired Qualifications and Experience:
  • Ability to effectively work with diverse populations in a non-judgmental way
  • Ability to work as part of a team
  • Must possess a positive and enthusiastic attitude and strong commitment toward helping those in need
  • Available to commit to 4-8 hours a week, at least 12 hours a month
  • Available for shifts Monday through Friday 9 AM - 5 PM
  • Minimum 3-month commitment preferred
Physical Demands:
Volunteers may need to lift and carry items weighing up to 25 pounds.
Position Information
Job Title: Front Desk Volunteer
Reports To: Aleah Pisarz, Volunteer Coordinator
Location: On-site at our main office: 1327 Jones Drive, Ann Arbor, MI 48105
Hours: Shifts available Monday through Friday, 9 AM - 5 PM with shifts starting at 9 AM, 11 AM, 1 PM, and 3 PM
Compensation: This is an unpaid and voluntary role. However, any direct and approved expenses related to the role will be reimbursed.
Avalon Housing is an equal opportunity employer. We welcome all applicants including applicants from diverse racial and ethnic backgrounds, as well as historically marginalized groups. This includes but is not limited to underrepresented gender identities, sexual/romantic orientations and/or relationship structures, people living with disabilities or mental health conditions, and with lived experience with homelessness or recovery from a substance use disorder, and people with underrepresented religious and/or socio-economic backgrounds. Avalon also encourages those with criminal histories to apply. Avalon doesn't request information about criminal histories until an offer of employment is extended. Avalon will not exclude someone based on criminal history unless it is determined the criminal history is related to or directly conflicts with the responsibilities of the position. We are committed to transparency about our decision making process, and will seek clarifying information from an applicant to help us make a determination in this regard.

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