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Virtual Help Desk Jobs in Michigan (NOW HIRING)

Vaco by Highspring

IT Support Technician

Ann Arbor, MI

$21 - $28.75/hr

This role works closely with Human Resources, Help Desk, and business units to ensure employees ... Experience supporting virtual desktop and cloud workstation environments. * Experience working in a ...

Lake Effect Chiropractic

Front Desk Manager

Bay City, MI · On-site

$18 - $22/hr

We also have a virtual front desk, and you check in regularly to keep our schedule and patient ... Phone etiquette and strong communication skills would be helpful! WHY JOIN US? Lake Effect ...

ProTouch Staffing

Neurology Physician

Lansing, MI · Remote

$325K - $405K/yr

We utilize Interlard PACS, Power Scribe 360 and Clario; we have outstanding IT infrastructure and 24/7 help desk support. Our remote radiologists are encouraged to participate in virtual section ...

Pomeroy

Support - Deskside

Portage, MI · On-site

$19.25 - $24.50/hr

... the Help Desk system; • Add virtual desktop client to Office 2007 / Office 2010; • Load and reload, configure, and update anti-virus and virus scan software on desktop/laptop as required; • ...

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Virtual Help Desk information

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How much do virtual help desk jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for virtual help desk in Michigan is $20.74, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Virtual Help Desk professional, and why are they important?

To thrive as a Virtual Help Desk professional, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of computer systems and networks, often supported by a relevant IT certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems such as Zendesk or ServiceNow, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are vital soft skills for effectively assisting users and managing stressful situations. These skills and qualities ensure efficient, accurate support for end-users and contribute to high customer satisfaction in a remote environment.

What are virtual help desk jobs?

Virtual help desk jobs involve providing technical support and assistance to customers or employees remotely, often via phone, email, or chat. Professionals in these roles troubleshoot software, hardware, and network issues, guide users through problem-solving steps, and escalate complex issues as needed. They play a crucial role in maintaining smooth IT operations for organizations by resolving issues quickly and efficiently from a remote location.

What are some common challenges faced by Virtual Help Desk professionals, and how can they be addressed?

Virtual Help Desk professionals often encounter challenges such as managing high volumes of support requests, communicating clearly with users remotely, and troubleshooting issues without physical access to devices. To address these, it's important to prioritize tickets effectively, utilize remote access tools, and develop strong written and verbal communication skills. Additionally, ongoing training in the latest support technologies and regular collaboration with team members can help overcome these challenges and ensure excellent service delivery.

What is the difference between Virtual Help Desk vs Technical Support Specialist?

AspectVirtual Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma; certifications like CompTIA A+ or Network+
Work EnvironmentRemote, customer service-focusedRemote or on-site, technical troubleshooting
Employer & Industry UsageIT service providers, tech companies, MSPsIT companies, tech support firms, hardware vendors

The Virtual Help Desk and Technical Support Specialist roles both require technical knowledge and certifications like CompTIA A+. The main difference lies in their focus: Virtual Help Desk roles emphasize customer service and remote support, while Technical Support Specialists often handle more technical troubleshooting and hardware issues. Both roles are essential in IT support environments and often overlap in skills and certifications.

What are the most commonly searched types of Help Desk jobs in Michigan? The most popular types of Help Desk jobs in Michigan are:
Virtual Help Desk jobs near you
Senior Service Desk Analyst- Night Shift

Senior Service Desk Analyst- Night Shift

Coretek Services

Farmington Hills, MI

$20.25 - $27.50/hr

Full-time

Posted 23 days ago

Job description

Coretek is searching for a highly motivated Senior Service Desk Analyst to join as a key member of our Service Desk Team.  The Senior Service Desk Analyst is responsible for providing advanced technical support, troubleshooting complex IT issues and mentoring junior analysts. This role involves ensuring the efficient operation of IT services, resolving escalated incidents, and improving Service Desk processes. The candidate will be responsible for providing exceptional customer service to internal Coretek employees and external clients.

Responsibilities

  • Provide 2nd line Service Desk support for client IT incidents and requests, to include but not limited to:
    • M365 and O365 Administration
    • Resolve basic virtual client issues including virtual and physical endpoints - ie. Citrix
    • PC hardware and software errors and issues
    • Desktop or related client hardware peripherals
    • Microsoft Azure related incidents and requests
  • Research, resolve, and respond to complicated technical Incidents received via phone calls, emails, and submitted requests in a timely manner following Standard Operating Procedures
  • Act as an escalation point for technical problems from junior analysts
  • Accept and log external and internal client calls
  • First Call Resolution - Execute first attempt to resolve the client call on first call
  • Perform administration and support of virtual and physical endpoints and systems using available system tools
  • Escalate incidents and requests to the appropriate technical team for additional troubleshooting and resolution
  • Track the progress of client incidents and requests during the entire lifecycle to ensure the issues are closed within the agreed Operation Level Agreement
  • Communicate, internally and externally, the status of the call directly with the client
  • Contribute to the Knowledge Base with updates to existing articles and generation of new articles
  • Assist with cross training of Service Desk team members as needed

Requirements

  • 3-4 years working at a Service Desk in a medium-to-large operational environment supporting multiple clients and systems
  • Advanced understanding of the following operating systems:
        • Windows
        • MAC
  • Proficient knowledge of Active Directory tools and processes
  • Basic knowledge of networking frameworks
  • Network+, A+, or Security+, required
  • MS900 or AZ900 certifications are preferred
  • ITIL v4 Foundations certification required

Shift - Hours

7 p.m. - 7 a.m. - Alternating Weeks

  • Wednesday, Thursday, Friday, Saturday
  • Thursday Friday Saturday

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