ZipRecruiter

Log In

1

Virtual Help Desk Jobs (NOW HIRING)

Centstone

Help Desk Support

Denver, CO · On-site

$21 - $28.75/hr

Respond to support requests via email, phone, and virtual meetings. * Troubleshoot and resolve application and technical issues. * Log, track, and manage incidents using Salesforce Help Desk and Jira.

Metova Federal

Help Desk Engineer

Orlando, FL

Support the configuration, execution, and troubleshooting of virtual environments created by users ... help desk operations. * DoD 8570 IAT Level II or greater certification such as Security+, CCNA ...

Winston Staffing Services

Be Seen First

Help Desk Support Specialist

Philadelphia, PA · On-site

$80K - $100K/yr

... Virtual Machines, Infrastructure Licensing and on boarding Excellent benefits and corporate culture

Metova Federal

Help Desk Engineer

Orlando, FL · On-site

Support the configuration, execution, and troubleshooting of virtual environments created by users ... help desk operations. * DoD 8570 IAT Level II or greater certification such as Security+, CCNA ...

Suzor IT

Help Desk Technician

East Walpole, MA · On-site

The individual will be working alongside a team which includes a lead technician, virtual office tech, and a Director of IT to meet the goals and needs of the school. Help Desk Technician ...

Suzor IT

Help Desk Technician

Lunenburg, MA · On-site

The individual will be working alongside a team which includes a lead technician, virtual office tech, and a Director of IT to meet the goals and needs of the school. Help Desk Technician ...

Intepros Federal

Help Desk Specialist

Washington, DC · On-site

$60K - $70K/yr

Join our team as a Full Time Help Desk Specialist at IntePros Federal in Washington, DC! As an ... virtual environments. Additionally, you will configure and deploy desktop and network hardware ...

S2Technologies

Help Desk Support

Colorado Springs, CO · On-site

$35K - $58K/yr

Help Desk Specialist "Client Service Technician - Help Desk Support" Schriever SFB, CO ... local and virtual private network (VPN) networks. This includes but is not limited to ...

IntePros Federal

Help Desk Specialist

Washington, DC · On-site

$60K - $70K/yr

Join our team as a Full Time Help Desk Specialist at IntePros Federal in Washington, DC! As an ... virtual environments. Additionally, you will configure and deploy desktop and network hardware ...

IntePros Federal

Help Desk Specialist

Washington, DC

$60K - $70K/yr

Join our team as a Full Time Help Desk Specialist at IntePros Federal in Washington, DC! As an ... virtual environments. Additionally, you will configure and deploy desktop and network hardware ...

Concept Plus

Help Desk Specialist

... virtual training environment * Communicate with professionalism and empathy to de-escalate ... Experience in help-desk, customer service, call center, or similar support environments; email ...

next page

Showing results 1-20

All JobsHelp Desk JobsVirtual Help Desk Jobs

Virtual Help Desk information

See salary details

$12

$23

$33

How much do virtual help desk jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for virtual help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Virtual Help Desk professional, and why are they important?

To thrive as a Virtual Help Desk professional, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of computer systems and networks, often supported by a relevant IT certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems such as Zendesk or ServiceNow, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are vital soft skills for effectively assisting users and managing stressful situations. These skills and qualities ensure efficient, accurate support for end-users and contribute to high customer satisfaction in a remote environment.

What are virtual help desk jobs?

Virtual help desk jobs involve providing technical support and assistance to customers or employees remotely, often via phone, email, or chat. Professionals in these roles troubleshoot software, hardware, and network issues, guide users through problem-solving steps, and escalate complex issues as needed. They play a crucial role in maintaining smooth IT operations for organizations by resolving issues quickly and efficiently from a remote location.

What are some common challenges faced by Virtual Help Desk professionals, and how can they be addressed?

Virtual Help Desk professionals often encounter challenges such as managing high volumes of support requests, communicating clearly with users remotely, and troubleshooting issues without physical access to devices. To address these, it's important to prioritize tickets effectively, utilize remote access tools, and develop strong written and verbal communication skills. Additionally, ongoing training in the latest support technologies and regular collaboration with team members can help overcome these challenges and ensure excellent service delivery.

What is the difference between Virtual Help Desk vs Technical Support Specialist?

AspectVirtual Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma; certifications like CompTIA A+ or Network+
Work EnvironmentRemote, customer service-focusedRemote or on-site, technical troubleshooting
Employer & Industry UsageIT service providers, tech companies, MSPsIT companies, tech support firms, hardware vendors

The Virtual Help Desk and Technical Support Specialist roles both require technical knowledge and certifications like CompTIA A+. The main difference lies in their focus: Virtual Help Desk roles emphasize customer service and remote support, while Technical Support Specialists often handle more technical troubleshooting and hardware issues. Both roles are essential in IT support environments and often overlap in skills and certifications.

More about Virtual Help Desk jobs
What cities are hiring for Virtual Help Desk jobs? Cities with the most Virtual Help Desk job openings:
What are the most commonly searched types of Help Desk jobs? The most popular types of Help Desk jobs are:
What states have the most Virtual Help Desk jobs? States with the most job openings for Virtual Help Desk jobs include:
Virtual Help Desk jobs near you
Infographic showing various Virtual Help Desk job openings in the United States as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Help Desk Support

Help Desk Support

Centstone

Denver, CO • On-site

$21 - $28.75/hr

Contractor

Posted 18 days ago

Job description

Job Title: Help Desk Support II (Salesforce/Jira)

Location: Denver, Colorado (Remote)

Job Type: Contract 

Experience: Minimum 3 years

About the Role

We are seeking an experienced Help Desk Support II professional to provide technical support for Salesforce CRM and enterprise applications. This fully remote role involves troubleshooting application issues, managing incidents through Jira, and delivering excellent end-user support in a fast-paced technology environment.

Responsibilities

  • Provide technical support for Salesforce CRM and integrated third-party applications.

  • Respond to support requests via email, phone, and virtual meetings.

  • Troubleshoot and resolve application and technical issues.

  • Log, track, and manage incidents using Salesforce Help Desk and Jira.

  • Prioritize, categorize, and assign incidents based on business impact.

  • Escalate complex issues to appropriate technical teams.

  • Validate reported bugs and assist with root cause analysis.

  • Document issues, resolutions, and troubleshooting steps.

  • Keep users updated throughout the incident resolution process.

Requirements

  • Minimum 3 years of Help Desk, Technical Support, or Application Support experience.

  • Hands-on experience supporting Salesforce CRM applications.

  • Experience with Jira or similar ticketing/incident management tools.

  • Strong troubleshooting and analytical skills.

  • Proficiency with Microsoft Office and Google Workspace.

  • Excellent written and verbal communication skills.

  • Ability to work independently in a remote environment.

Preferred Qualifications

  • Salesforce Administrator Certification (completed or in progress).

  • Experience supporting enterprise SaaS applications.

  • Familiarity with Salesforce Service Cloud or Help Desk environments.

Centstone logo

About Centstone

Sourced by ZipRecruiter

In the dynamic landscape of today’s business environment, flexibility is key. At Centstone, we understand the unique demands of your industry and offer tailored Contract Hiring solutions to empower your organization with the right talent when you need it most.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Hazlet, NJ, US

Year founded

2022

Social media

Facebook

View All Centstone Jobs