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Virtual Help Desk Jobs (NOW HIRING)

Metova Federal

Help Desk Engineer

Annapolis Junction, MD · On-site

$90K - $130K/yr

Support the configuration, execution, and troubleshooting of virtual environments created by users ... help desk operations. * Possess strong written and verbal communication skills to collaborate ...

Suzor IT

Help Desk Technician

East Walpole, MA · On-site

The individual will be working alongside a team which includes a lead technician, virtual office tech, and a Director of IT to meet the goals and needs of the school. Help Desk Technician ...

Suzor IT

Help Desk Technician

Lunenburg, MA · On-site

The individual will be working alongside a team which includes a lead technician, virtual office tech, and a Director of IT to meet the goals and needs of the school. Help Desk Technician ...

Academy Bus

Help Desk Technician

Hoboken, NJ

$65K - $75K/hr

Support basic server operations and virtual desktop environments * Assist with network connectivity ... of relevant IT support or help desk experience preferred * Familiarity with antivirus ...

Academy Bus

Help Desk Technician

Hoboken, NJ · On-site

$65K - $75K/yr

Support basic server operations and virtual desktop environments * Assist with network connectivity ... of relevant IT support or help desk experience preferred * Familiarity with antivirus ...

Apex Systems

Help Desk Analyst

Boston, MA · On-site

$33/hr

Help Desk Analyst Location: 10 Park Plaza, Boston, MA 02116 Duration: 6/1/26-11/1/26 (with ... Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.

vTech Solution

Help Desk Analyst

Machias, ME · On-site

$23.75 - $32.50/hr

Help Desk Analyst Duration : 04 months (Possible of extensions) Location : Machias, Maine - 04654 ... Virtual Interview Note: Travel is required for this position. They will need to utilize their ...

Concept Plus

Help Desk Specialist

... virtual training environment * Communicate with professionalism and empathy to de-escalate ... Experience in help-desk, customer service, call center, or similar support environments; email ...

Vaco by Highspring

Help Desk Analyst

Nashville, TN

$60K/yr

... Service Desk, Help Desk, Desktop Support, or IT Support role (Candidates with relevant IT ... Exposure to Azure or virtual desktop environments * Basic scripting experience or interest in ...

Leisnoi, Inc.

Help Desk Technician

Baltimore, MD

$21/hr

Job Title Help Desk Technician Education N/A Location Baltimore, MD - Baltimore, MD US (Primary ... Provide accurate and detailed documentation of reported problems for both phone and virtual support ...

Leisnoi Incorporated

Help Desk Technician

Baltimore, MD · On-site

$21/hr

Job Title Help Desk Technician Education N/A Location Baltimore, MD - Baltimore, MD US (Primary ... virtual support requests • Determine issue scope, impact, and priority while initiating the ...

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Virtual Help Desk information

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How much do virtual help desk jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for virtual help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Virtual Help Desk professional, and why are they important?

To thrive as a Virtual Help Desk professional, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of computer systems and networks, often supported by a relevant IT certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems such as Zendesk or ServiceNow, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are vital soft skills for effectively assisting users and managing stressful situations. These skills and qualities ensure efficient, accurate support for end-users and contribute to high customer satisfaction in a remote environment.

What are virtual help desk jobs?

Virtual help desk jobs involve providing technical support and assistance to customers or employees remotely, often via phone, email, or chat. Professionals in these roles troubleshoot software, hardware, and network issues, guide users through problem-solving steps, and escalate complex issues as needed. They play a crucial role in maintaining smooth IT operations for organizations by resolving issues quickly and efficiently from a remote location.

What are some common challenges faced by Virtual Help Desk professionals, and how can they be addressed?

Virtual Help Desk professionals often encounter challenges such as managing high volumes of support requests, communicating clearly with users remotely, and troubleshooting issues without physical access to devices. To address these, it's important to prioritize tickets effectively, utilize remote access tools, and develop strong written and verbal communication skills. Additionally, ongoing training in the latest support technologies and regular collaboration with team members can help overcome these challenges and ensure excellent service delivery.

What is the difference between Virtual Help Desk vs Technical Support Specialist?

AspectVirtual Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma; certifications like CompTIA A+ or Network+
Work EnvironmentRemote, customer service-focusedRemote or on-site, technical troubleshooting
Employer & Industry UsageIT service providers, tech companies, MSPsIT companies, tech support firms, hardware vendors

The Virtual Help Desk and Technical Support Specialist roles both require technical knowledge and certifications like CompTIA A+. The main difference lies in their focus: Virtual Help Desk roles emphasize customer service and remote support, while Technical Support Specialists often handle more technical troubleshooting and hardware issues. Both roles are essential in IT support environments and often overlap in skills and certifications.

More about Virtual Help Desk jobs
What cities are hiring for Virtual Help Desk jobs? Cities with the most Virtual Help Desk job openings:
What are the most commonly searched types of Help Desk jobs? The most popular types of Help Desk jobs are:
What states have the most Virtual Help Desk jobs? States with the most job openings for Virtual Help Desk jobs include:
Virtual Help Desk jobs near you

Help Desk Engineer

Metova Federal

Annapolis Junction, MD • On-site

$90K - $130K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Company Overview
By Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for whatever comes next. Headquartered in McLean, VA, By Light supports defense, civilian, and commercial IT customers worldwide.
Cole Engineering Services (CESI), a By Light company, is recognized as a premier provider of modeling and simulation (M&S) training solutions to the Federal Government and industry. Since 2004, CESI has been at the forefront of developing, maintaining, and integrating simulation-based training, serious gaming, technical services, training and other support in live, virtual, constructive, and gaming (LVCG) domains. CESI also designs, builds and runs infrastructure, platforms, applications and processes that enable cyber training for the integrated multi-domain force. Our vision is to become a worldwide full spectrum LVCG and cyber training/analysis developer, integrator and services provider.
Position Overview
The PCTE Help Desk provides top-tier IT support to a variety of PCTE users in a multifaceted and dynamic environment. Successful Help Desk Engineers will be proficient across a wide range of IT and cybersecurity products, tools, architectures, and implementations, utilizing this expertise to document, monitor, and resolve reported issues while ensuring adherence to operational service level standards. Collaboration with customers and third-party organizations is crucial, and the Help Desk Engineers must be adept at responding to ad-hoc technical requirements while managing priorities across the enterprise. The ability to thrive in high-pressure situations is essential.
The position is full-time on-site in Annapolis Junction, MD. As the PCTE Help Desk operates 24x7x365, we have openings on multiple shifts on weekdays and weekends.
Responsibilities
  • Use Jira Service Manager tools and vSphere to monitor and maintain the PCTE platform guaranteeing its peak performance.
  • Oversee the creation and maintenance of user accounts, address platform issues raised by users, and ensure swift resolutions.
  • Incorporate user feedback for ongoing improvements to the customer experience.
  • Support the configuration, execution, and troubleshooting of virtual environments created by users within PCTE.
  • Use product information and solution databases for thorough research and troubleshooting, delivering comprehensive solutions.
  • Offer guidance on issue resolution approaches and escalate issues as needed.
  • Support software and device installations/upgrades, including hardware-in-the-loop.

Required Experience/Qualifications
  • Bachelor's degree in a technical discipline such as information technology, computer science, systems or software engineering from an accredited college or university. Six years of relevant experience can be substituted for a bachelor's degree.
  • DoD 8570 IAT Level II or greater certification such as Security+, CCNA, CISSP or other equivalent certification within six months of hire.
  • AWS Certified Solutions Architect (Associate), VMware VCP-Cloud, and similar certifications.
  • Certifications in RedHat / Linux / VMware / Windows (install, configure, maintain and administer).
  • Relevant network engineering certification such as JNCP, CCNA, Palo Alto, CCNA Cyber Ops, or others.
  • 5+ years of directly related experience supporting help desk operations.
  • Possess strong written and verbal communication skills to collaborate seamlessly within a team environment and support stakeholders.
  • Display meticulous attention to detail while entering user information to ensure accuracy, maintaining a commitment to error rates below 5%, minimizing the need for corrective actions.
  • Ability to analyze real-world problems and implement solutions following corporate guidelines, industry best practices, and established procedures.
  • Offer professional-level support for IT, virtual environments, and network functions, addressing a range of technical challenges.
  • Thrive as a self-starter in a dynamic and fast-paced environment, collaborating effectively with engineers of varying skill levels and experience.
  • Display sensitivity and adaptability to meet customer needs and requirements effectively.

Preferred Experience/Qualifications
  • Knowledge of, or prior experience with PCTE.
  • Demonstrated expertise in administering software systems within virtual machine and container-based hybrid cloud environments.
  • Proficiency in Red Hat Enterprise Linux (RHEL) Identity Management (IdM) and Single Sign-On (SSO) using Lightweight Directory Access Protocol (LDAP).
  • Proven ability to prioritize and manage multiple tasks, projects, and demands concurrently.
  • Ability to interact proficiently with vendors, users, customers, and developers to comprehend evolving needs and operational requirements impacting the production environment to deliver comprehensive solutions.
  • Proficiency in resolving technical issues encompassing diverse integrated software and hardware platforms.

Special Requirements/Security Clearance
Please note that pursuant to a government contract, this specific position requires U. S. Citizenship status and a TS/SCI security clearance with the ability to pass a CI polygraph if requested by the customer. Security Clearance requirements will be specified in the Government's Task Order.
Occasional travel may be required up to 10% of the time.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. The above is intended to describe the general contents of and requirements for the performance of this job.
Salary Range
Salary Range: $90,000 - $130,000
The annual base salary provided is a guideline for this position and is not a guarantee of compensation or salary. When extending an offer, CESI also considers other variables such as (but not limited to) work experience, education, training, skill set, internal peer equity, clearance level, and market conditions. In addition, CESI provides an extensive selection of benefits and offerings to our employees.
Benefits Overview
CESI recognizes that our strength is our people. We support every employee as an individual to build strong teams across the enterprise. Our benefit package includes:
  • Medical, Dental & Vision Coverage
  • Wellness Program
  • 401(k) Matching
  • Disability (Short Term & Long Term)
  • Employee Assistance Program
  • Life Insurance
  • Education & Training
  • Generous Leave Policy (11 Federal Holidays, PTO, Military Leave, Bereavement and Jury Duty)

CESI is committed to principles of inclusion and equal employment opportunity. We foster a non-discriminatory, professional work environment for all our teams. We do not discriminate based on race, color, religion, sex, pregnancy, sexual orientation, gender identity, genetic information, national origin, age, marital status, disability, or veteran status.

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