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Virtual Help Desk Jobs in Kansas (NOW HIRING)

Panasonic

Tier II Technical Support

Leawood, KS · On-site

Overview Our team of Call Center Agents are responsible for responding to incoming Help Desk ... Health Management and Wellbeing Programs - EAP, virtual health management (Teledoc), Lifestyle ...

Panasonic

Tier II Technical Support

Leawood, KS · On-site

Overview Our team of Call Center Agents are responsible for responding to incoming Help Desk ... Health Management and Wellbeing Programs - EAP, virtual health management (Teledoc), Lifestyle ...

City of Overland Park

Network Architect

Overland Park, KS · On-site

$64 - $85.75/hr

Supports the organization's physical and virtual servers including planning, installation ... Answers Help Desk phones calls and participates in on-call rotation as required. * Performs other ...

City of Overland Park

Network Architect

Overland Park, KS · On-site

$61.25 - $82/hr

Supports the organization's physical and virtual servers including planning, installation ... Answers Help Desk phones calls and participates in on-call rotation as required. * Performs other ...

Stefanini Group

Sr. Deskside Technician

Overland Park, KS · On-site

$20 - $25.50/hr

... infrastructure outsourcing (help desk support and desktop services), systems integration ... other virtual training as well. Why we're different * Brazilian and privately owned company;

Stefanini Group

Sr. Deskside Technician

Overland Park, KS · On-site

$20 - $25.50/hr

... infrastructure outsourcing (help desk support and desktop services), systems integration ... other virtual training as well. Why we're different * Brazilian and privately owned company;

Stefanini Group

Sr. Deskside Technician

Overland Park, KS · On-site

$20 - $25.50/hr

... infrastructure outsourcing (help desk support and desktop services), systems integration ... other virtual training as well. Why we're different * Brazilian and privately owned company;

Meriplex

Systems Analyst

Overland Park, KS · On-site

Perform first-level triage for virtual server and system issues * Accurately document work and ... Team-oriented, dependable, and respectful in all interactions Prior MSP or service desk experience ...

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How much do virtual help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for virtual help desk in Kansas is $20.19, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $22.55 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Virtual Help Desk professional, and why are they important?

To thrive as a Virtual Help Desk professional, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of computer systems and networks, often supported by a relevant IT certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems such as Zendesk or ServiceNow, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are vital soft skills for effectively assisting users and managing stressful situations. These skills and qualities ensure efficient, accurate support for end-users and contribute to high customer satisfaction in a remote environment.

What are some common challenges faced by Virtual Help Desk professionals, and how can they be addressed?

Virtual Help Desk professionals often encounter challenges such as managing high volumes of support requests, communicating clearly with users remotely, and troubleshooting issues without physical access to devices. To address these, it's important to prioritize tickets effectively, utilize remote access tools, and develop strong written and verbal communication skills. Additionally, ongoing training in the latest support technologies and regular collaboration with team members can help overcome these challenges and ensure excellent service delivery.

What are virtual help desk jobs?

Virtual help desk jobs involve providing technical support and assistance to customers or employees remotely, often via phone, email, or chat. Professionals in these roles troubleshoot software, hardware, and network issues, guide users through problem-solving steps, and escalate complex issues as needed. They play a crucial role in maintaining smooth IT operations for organizations by resolving issues quickly and efficiently from a remote location.

What is the difference between Virtual Help Desk vs Technical Support Specialist?

AspectVirtual Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma; certifications like CompTIA A+ or Network+
Work EnvironmentRemote, customer service-focusedRemote or on-site, technical troubleshooting
Employer & Industry UsageIT service providers, tech companies, MSPsIT companies, tech support firms, hardware vendors

The Virtual Help Desk and Technical Support Specialist roles both require technical knowledge and certifications like CompTIA A+. The main difference lies in their focus: Virtual Help Desk roles emphasize customer service and remote support, while Technical Support Specialists often handle more technical troubleshooting and hardware issues. Both roles are essential in IT support environments and often overlap in skills and certifications.

What are the most commonly searched types of Help Desk jobs in Kansas? The most popular types of Help Desk jobs in Kansas are:
Virtual Help Desk jobs near you
Tier II Technical Support

Tier II Technical Support

Panasonic

Leawood, KS • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Overview
Our team of Call Center Agents are responsible for responding to incoming Help Desk inquiries from existing customers through phone, email, and chat. The primary focus of this team is to ensure end users have the support and knowledge they need to effectively utilize Clearview within their day-to-day operations. We are known for our top-notch customer service, and our agents play a significant role in building and maintaining this reputation.
Responsibilities
Position overview:
Our team of Call Center Agents are responsible for responding to incoming Help Desk inquiries from existing customers through phone, email, and chat. The primary focus of this team is to ensure end users have the support and knowledge they need to effectively utilize Clearview within their day-to-day operations. We are known for our top-notch customer service, and our agents play a significant role in building and maintaining this reputation.
Call Center Agents work closely with the Support Manager to assist in the day-to-day operation of the Help Desk. When the Support Manager is not in the office, Level 2 agents are expected to fulfill essential management duties in addition to their regular tasks to maintain operations. Additionally, they may be called on to fulfil any of the duties of a standard Level 1 agent as required.
Essential Job Functions:
Ticket and Issue Management
  • Daily management of Help Desk Ticket system, ensuring all processes and guidelines are followed, and that new tickets are handled consistently with historical tickets to maintain quality control
  • Prioritizing tickets for the Code Gnomes maintenance team
  • Overseeing the L2 tickets queue and escalating issues as they arise
  • Monitoring tickets and feedback for developing issues or trends

Vendor & Customer Relations
  • Handling escalated calls from customers and vendors
  • Managing correspondence with 3rd party vendors for support-related issues, including regular reports and status updates as well as ad hoc
  • Conducting regular supplier audits
  • Attending customer meetings as required

Process Improvement
  • Evaluating existing processes for efficiency and effectiveness, and making recommendations for improvement where needed
  • Continually assessing the Help Desk team's knowledge (individually and as a group) to identify gaps, deficiencies, and training opportunities; liaising with Training department as appropriate to address these opportunities through documentation, training sessions, or other means

Team Support
  • Monitoring incoming call volume and queues
  • Attending daily stand-ups and/or other internal meetings as needed as a representative of the Help Desk
  • Acting as a Subject Matter Expert for Clearview to answer questions and provide support to the Help Desk team as needed
  • Thoroughly troubleshooting a wide variety of escalated tickets
  • Placing outbound calls to customers to provide updates and follow-up
  • Executing on special projects as needed

Requirements:
  • Available to work anytime between the hours of 8am-9pm M-F, and 8am-6pm S-S. Evening and weekend shifts are scheduled on a rotating basis
  • Bi-lingual in French is preferred
  • Previous customer service experience required
  • Professional in all internal and external interactions
  • Comfortable using technology and learning new software applications
  • A motivated self-starter who can identify opportunities for improvement and implement plans under the direction of the Call Center Supervisor
  • A logical thinker who utilizes available resources
  • A creative problem-solver
  • Organized and able to manage competing priorities
  • Approachable and able to build good rapport with the Help Desk team and with customers
  • An excellent communicator (written and oral), who can effectively present complex information in a clear and understandable fashion
  • Above-average technical knowledge of Clearview and QSS processes
  • Strong active listening skills
  • Good general computer and internet skills
  • Strong attention to detail
  • Outstanding interpersonal skills, with emphasis on customer focus, teamwork, and relationship-building

Benefits & Perks - What's In It For You
Panasonic is committed to supporting your total wellbeing through a wide variety of benefits and wellness programs to support your physical, emotional, financial, and social health. Here's what you can expect:
  • Health Benefits - Medical, dental, and vision.
  • Voluntary Benefits - Life, accident, critical illness, disability, and pet insurance.
  • Panasonic Retirement Savings & Investment Plan (PRSIP) - 401(k) plan with company matching contributions.
  • Paid Time-Off Benefits - PTO, holidays, and volunteering (company sponsored events)
  • Health Management and Wellbeing Programs - EAP, virtual health management (Teledoc), Lifestyle program, Diabetes Management (Livongo), Mindful by Blue KC, and A Healthier You program. Eligibility for each benefit may vary based on employment status, location, and length of service.

We Take Opportunity Seriously:
At Panasonic, we are committed to a workplace that genuinely fosters inclusion and belonging. Fairness and Honesty have been part of our core values for more than 100 years and we are proud of our diverse culture as an equal opportunity employer.
The wage range of $18.00 - $21.00 is just one component of Panasonic's total package. Actual compensation varies depending on the individual's knowledge, skills, experience, and location. The minimum hourly wage for this role will be the greater of the posted range, or minimum wage for the location where the employee will be working, subject to local minimum wage requirements.
We understand that your career search may look different than others and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience. If you are actively looking or starting to explore new opportunities, send us your application!
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristic protected by law. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation.
Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S.
Thank you for your interest in Panasonic.
Salary Range
18.00-21.00 REQ-154672

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