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How much do virtual help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for virtual help desk in Kansas is $20.19, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $22.55 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Virtual Help Desk professional, and why are they important?

To thrive as a Virtual Help Desk professional, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of computer systems and networks, often supported by a relevant IT certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems such as Zendesk or ServiceNow, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are vital soft skills for effectively assisting users and managing stressful situations. These skills and qualities ensure efficient, accurate support for end-users and contribute to high customer satisfaction in a remote environment.

What are some common challenges faced by Virtual Help Desk professionals, and how can they be addressed?

Virtual Help Desk professionals often encounter challenges such as managing high volumes of support requests, communicating clearly with users remotely, and troubleshooting issues without physical access to devices. To address these, it's important to prioritize tickets effectively, utilize remote access tools, and develop strong written and verbal communication skills. Additionally, ongoing training in the latest support technologies and regular collaboration with team members can help overcome these challenges and ensure excellent service delivery.

What are virtual help desk jobs?

Virtual help desk jobs involve providing technical support and assistance to customers or employees remotely, often via phone, email, or chat. Professionals in these roles troubleshoot software, hardware, and network issues, guide users through problem-solving steps, and escalate complex issues as needed. They play a crucial role in maintaining smooth IT operations for organizations by resolving issues quickly and efficiently from a remote location.

What is the difference between Virtual Help Desk vs Technical Support Specialist?

AspectVirtual Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma; certifications like CompTIA A+ or Network+
Work EnvironmentRemote, customer service-focusedRemote or on-site, technical troubleshooting
Employer & Industry UsageIT service providers, tech companies, MSPsIT companies, tech support firms, hardware vendors

The Virtual Help Desk and Technical Support Specialist roles both require technical knowledge and certifications like CompTIA A+. The main difference lies in their focus: Virtual Help Desk roles emphasize customer service and remote support, while Technical Support Specialists often handle more technical troubleshooting and hardware issues. Both roles are essential in IT support environments and often overlap in skills and certifications.

What are the most commonly searched types of Help Desk jobs in Kansas? The most popular types of Help Desk jobs in Kansas are:
Virtual Help Desk jobs near you
Overnight Manufacturing Plant Security

Overnight Manufacturing Plant Security

Securitas Services

Kansas City, KS • On-site

$19 - $19.35/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Securitas rating

5.9

Company rating: 5.9 out of 10

Based on 950 frontline employees who took The Breakroom Quiz

57th of 100 rated security

Job description

Overnight Manufacturing Plant Security - Full Time

Primary Location: Kansas City, KS

Wage: $19.00-$19.35/HR

Securitas Security Services is the world leader in private security employing over 350,000 Security Officers and staff worldwide in more than 45 countries. We are currently hiring qualified individuals for our Security positions. The ideal candidate will be able to provide impeccable customer service and peace of mind to our clients and their guests while upholding our core values: Integrity, Vigilance, & Helpfulness. By joining our security team, you can grow your career and help make the world a safer place. 

Apply Online Today!!

Perks & Benefits:

  • Medical, Dental, Vision & 401K Options. 
  • Life, AD&D, & Disability Insurance.
  • Virtual Medical Appointments With Telemedicine.
  • Paid Time Off, FREE Uniforms, Paid Training. & Paid Weekly.
  • Employee Assistance Program.
  • DailyPay Access Program!! 
  • Discounts on Childcare, Pet care, vehicles, cell phones, travel & So Much More!

What You Can Expect:

  • Conflict resolution and de-escalation.
  • Frequent interactions with client employees and guests.
  • Identify and report safety issues, hazardous conditions, or any suspicious activity.
  • Ensure that all post orders are followed and assigned rounds are completed.

  • Front desk / access control duties.

  • Answer phones.
  • Conduct interior / exterior foot patrols around the manufacturing facility.

  • Monitor security cameras.

  • Carry out specific tasks and duties of similar nature and scope as required for assigned site.

Basic Requirements:

  • 18 years of age or older. 
  • High School Diploma, GED, OR ability to complete the GED program within 6 months.
  • Above average computer / technology skills needed.
  • Security, Law Enforcement, or Military experience preferred. 
  • Impeccable customer service and team leadership skills needed. 
  • Must be able to remain calm and professional in stressful situations. 
  • Must have great attention to detail and remain vigilant throughout shift. 
  • Must be able to respond to emergencies with rapid / effective judgment and use appropriate escalation.
  • All candidates must be willing to participate in the Company's pre-employment screening process, including drug screen and background investigation. 
  • Must work well with others. 
  • Dependability and good attendance required.
  • Must pass Motor Vehicle Report background check.

See a different world.

EOE/M/F/Vet/Disabilities

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.

Benefits include: 
  • Retirement plan
  • Employer-provided medical and dental coverage
  • Company-paid life insurance
  • Voluntary life and disability insurance
  • Employee assistance plan
  • Securitas Saves discount program
  • Paid holidays
  • Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.
Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.
Our Company Mission:
Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

Our Values:
Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.

Integrity:
Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information. 

Vigilance:
Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.

Helpfulness:
As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.

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