ZipRecruiter

Log In

1

Help Desk Manager Jobs in Kansas (NOW HIRING)

Advisors Excel

Help Desk Technician

Topeka, KS · On-site

$18.75 - $25.50/hr

Help Desk Manager Location: Topeka, KS - onsite Overview: We are searching for a motivated self-starter to join our Help Desk Team. As a Help Desk Technician, you will provide technical assistance ...

Advisors Excel

Help Desk Technician

Topeka, KS

$16.50 - $22.25/hr

Help Desk Manager Location: Topeka, KS - onsite Overview: We are searching for a motivated self-starter to join our Help Desk Team. As a Help Desk Technician, you will provide technical assistance ...

Infotree Global Solutions

Help Desk Analyst

Olathe, KS · On-site

$19.75 - $27/hr

Help Desk Analyst Location - RI/KS/OK/DE/KS/PH/FL/AZ Duration - 6+ Months Visa - USC/GC/EAD Essential Job Functions: • Provides basic help desk support for problems and service requests related to ...

New

Barbaricum

Help Desk Specialist

Fort Leavenworth, KS · On-site

Help Desk Specialist Barbaicum is seeking a Help Desk Specialist to provide first-line technical support for TRADOC G2 operations at Fort Leavenworth, KS. The selected candidate will support ...

KU Endowment

Help Desk Technician

Lawrence, KS

$52.50K/yr

Manager, Technical Support FLSA Status: Non-Exempt The anticipated salary for this position starts at $52,500+ for the Help Desk Technician role. The final pay will be determined based on several ...

KU Endowment

Help Desk Technician

Lawrence, KS · On-site

$52.50K/yr

Manager, Technical Support FLSA Status: Non-Exempt The anticipated salary for this position starts at $52,500+ for the Help Desk Technician role. The final pay will be determined based on several ...

MSM Technology LLC

Senior Help Desk Specialist

Lenexa, KS · On-site

$70K - $85K/yr

Senior Help Desk Specialist (IV) MSM Technology LLC is an award winning, high performing IT service ... Creates and manages escalation procedures and ensures service levels are maintained. * Documents ...

Navstar

Sr. Help Desk Specialist

Lenexa, KS · On-site

Create, manage, and enforce escalation procedures to ensure timely issue resolution and customer satisfaction * Monitor service desk queues, incident trends, and performance metrics to maintain ...

New

MSM Technology

Senior Help Desk Specialist

Lenexa, KS · On-site

They are seeking a Senior Help Desk Specialist to oversee the day-to-day operations of the help ... Minimum 2 years of experience in project management experience in the context of IT Service Desk ...

IntePros Federal

Help Desk Lead

Lenexa, KS · On-site

$110K - $145K/yr

The Opportunity IntePros Federal is seeking a Help Desk Lead for a contingent contract award ... Log, track, and resolve tickets in the IT Service Management system (ITSM) in accordance with ...

Barbaricum

Help Desk Specialist

Leavenworth, KS · On-site

Barbaricum is seeking a Help Desk Specialist to provide first-line technical support for TRADOC G2 operations at Fort Leavenworth, KS. The selected candidate will support classified and unclassified ...

IntePros Federal

Help Desk Lead

Lenexa, KS

The Opportunity IntePros Federal is seeking a Help Desk Lead for a contingent contract award ... Log, track, and resolve tickets in the IT Service Management system (ITSM) in accordance with ...

ResolveSoft Inc

Be Seen First

Help Desk Specialist IV - On site

Kansas City, KS · On-site

$100K - $120K/yr

Supervise day-to-day help desk operations and manage teams of IT professionals across the area of operation. * Identify, research, and resolve complex technical problems. * Create and manage ...

New

Intepros Federal

Help Desk Lead

Lenexa, KS · On-site

$110K - $145K/yr

We specialize in IT solutions, application development, program management, systems integration, and cybersecurity services. Our core values are the keys to success by empowering people to do the ...

next page

Showing results 1-20

People also search for

All JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Kansas

Help Desk Manager information

See Kansas salary details

$33.4K

$74.7K

$111K

How much do help desk manager jobs pay per year?

As of May 28, 2026, the average yearly pay for help desk manager in Kansas is $74,720.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,900.00 and $89,200.00 per year, depending on experience, location, and employer.

What Does a Help Desk Manager Do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Kansas? The most popular types of Help Desk jobs in Kansas are:
What are popular job titles related to Help Desk Manager jobs in Kansas? For Help Desk Manager jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Kansas look for? The top searched job categories for Help Desk Manager jobs in Kansas are:
What cities in Kansas are hiring for Help Desk Manager jobs? Cities in Kansas with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Help Desk Technician

Help Desk Technician

Advisors Excel

Topeka, KS • On-site

$18.75 - $25.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

Position Title: Help Desk Technician
Department: Technology and Innovation
Reports to: Help Desk Manager
Location: Topeka, KS - onsite
Overview:
We are searching for a motivated self-starter to join our Help Desk Team. As a Help Desk Technician, you will provide technical assistance and resolutions to issues related to computer hardware, software, and general office equipment. If you enjoy helping people and learning about new technologies, this could be the perfect fit for you.
What you'll do:
  • Handle and resolve help desk tickets submitted by staff
  • Support corporate users in person, remotely, and via telephone
  • Assists in the installation of computer hardware and software
  • Assist in maintaining and updating hardware inventory
  • Effectively communicate with technical and non-technical staff on a regular basis
  • Work some nights and weekends as well as be on-call when necessary

Experience you'll bring:
  • Strong customer service and interpersonal skills
  • Solid understanding of Windows products; Windows Client OS's, Microsoft Office Suite, and Office 365 products
  • Aptitude for technology, embrace change, and willingness to learn
  • Strong organizational skills: capacity to manage a heavy workload while navigating a variety of competing, ever-changing priorities
  • Exceptional problem-solving skills with a high attention to detail

Bonus Points:
  • Microsoft and CompTIA certifications
  • Understanding of DHCP, DNS, IP, network traffic routing, WAN, LAN, VLAN, and internet connectivity

What you'll get:
  • Amazing benefits, including medical, dental, vision, and 401k (with matching options)
  • Generous PTO package from your start date
  • Access to an on-site café, gym, and primary care
  • Continuous personal and professional development opportunities
  • Recognition for hard work & exemplary performance
  • Employee-sponsored events...and more!

Who We Are:
Advisors Excel is a fast-paced, innovative company that seeks to service independent financial advisors in a multitude of areas within their business. From operational functions to sales and marketing, our end goal is to help continually grow advisors' businesses nationwide. We thrive on watching them succeed. Not only does AE want to see the success of our advisors, but also our employees. We have high expectations from them to continually move our business forward. We are on the hunt for positive people who thrive on hard work and in a collaborative team environment. If this sounds like you, then what are you waiting for? We want you to join our team!
Advisors Excel is an Equal Employment Opportunity Employer. Everyone is welcome here - as an inclusive workplace, our employees are always comfortable bringing their true selves to our offices daily.
#LI-RH1

Apply