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Help Desk Manager Jobs in Kansas (NOW HIRING)

OTSI

Help Desk Analyst I

Topeka, KS · On-site

$19.25 - $26.25/hr

Object Technology Solutions, Inc (OTSI) has an immediate opening for a Help Desk Analyst I HELP ... Document, track, and manage incidents and requeststhrough ServiceNow while meeting established ...

OTSI

Help Desk Analyst I

Topeka, KS

$19.25 - $26.25/hr

Document, track, and manage incidents and requests through ServiceNow while meeting established ... Help Desk, Desktop Support, or similar technical support environment. Experience supporting ...

Auburn Pharmacy Inc

LTC Help Desk Technician

Olathe, KS · On-site

$19 - $25.50/hr

About the Role Are you someone who loves figuring out why the Wi-Fi is acting up, enjoys being the "tech-savvy friend," and gets a kick out of solving problems? We're looking for a Help Desk ...

MCI Careers

IT Help Desk Technician

Wichita, KS · On-site

Monitor, manage, and respond to IT help desk tickets within required timeframes. * Troubleshoot basic network, Wi-Fi, VPN, and connectivity issues. * Create and manage user accounts and basic access ...

MCI Careers

IT Help Desk Technician

Wichita, KS

Monitor, manage, and respond to IT help desk tickets within required timeframes. * Troubleshoot basic network, Wi-Fi, VPN, and connectivity issues. * Create and manage user accounts and basic access ...

MCI Careers

IT Help Desk Technician

Wichita, KS · On-site

Monitor, manage, and respond to IT help desk tickets within required timeframes. * Troubleshoot basic network, Wi-Fi, VPN, and connectivity issues. * Create and manage user accounts and basic access ...

MCI Careers

IT Help Desk Technician

Wichita, KS · On-site

Monitor, manage, and respond to IT help desk tickets within required timeframes. * Troubleshoot basic network, Wi-Fi, VPN, and connectivity issues. * Create and manage user accounts and basic access ...

Burjline Builders

$35 - $45/hr

Job Overview Horizon NJ Health is seeking a motivated and customer-focused Help Desk Support Representative to join our team. This is a full-time , work-from-home position for candidates based in ...

City of Topeka, Kansas

IT Help Desk Technician

Topeka, KS · On-site

$26.14 - $28.28/hr

The City of Topekas Information Technology department is seeking a motivated Help Desk Technician ... Participate in asset management lifecycle inventory activities for assets in the IT service desk ...

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Help Desk Manager information

See Kansas salary details

$33.4K

$74.7K

$111K

How much do help desk manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for help desk manager in Kansas is $74,720.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,900.00 and $89,200.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Kansas?

The most popular types of Help Desk jobs in Kansas are:

What are popular job titles related to Help Desk Manager jobs in Kansas?

For Help Desk Manager jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Kansas look for?

The top searched job categories for Help Desk Manager jobs in Kansas are:

What cities in Kansas are hiring for Help Desk Manager jobs?

Cities in Kansas with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, 1% Temporary, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $74,720 per year, or $35.9 per hour.

Help Desk Administrator

Arkansas City, KS • On-site

Creekstone Farms Premium Beef
See more jobs at Creekstone Farms Premium Beefexternal

Full-time

Re-posted 21 days ago

Job description

Job Description
The Network & Systems Support position is responsible for assisting with overall IT issues. Provide front line support for end user computing and addressing help desk tickets. Assist with troubleshooting applications, systems and network. Install and maintain a variety of systems and technologies.


Responsibilities
• Assist in daily tasks, with emphasis on addressing help desk tickets.
• Perform software and hardware improvements, upgrades, and patches.
• Create required reports in response to business user needs.
• Document, and maintain policies, procedures and associated training plans for system administration and appropriate use.


Position Requirements
Formal Education & Certification
• College degree in the field of computer science or related is preferred and/or 3 years equivalent work experience.
• Certifications in CCNA, MCSE, preferred


Knowledge & Experience
• Working technical knowledge of network, including Firewalls, Routers, Layer 3 switching, and Vlans. Windows Server 2019, Windows 10, VMware.
• Application support experience with Office 365, Active Directory, Terminal Services, etc.
• Knowledge of local area network, and wide area network administration.
• Hands-on software and hardware troubleshooting experience.
• Experience documenting and maintaining information.


Personal Attributes
• Strong customer service orientation.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong interpersonal and oral communication skills.
• Adept at reading, writing, and interpreting technical documentation and procedure manuals.
• Ability to conduct research into hardware and software issues and products as required.
• Ability to present ideas and solutions in user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Skilled at working within a team-oriented, collaborative environment.


Work Conditions
• 40+ hour on-site work week with on-call availability.
• Sitting for extended periods of time.
• Standing for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
• Occasional inspection of cables, scanners, systems, etc.
• Lifting and transporting of moderately heavy objects, such as computers and peripherals.


Creekstone Farms Premium Beef LLC is an Equal Employment Opportunity (EEO) Employer.