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Help Desk Manager Jobs in Kansas (NOW HIRING)

Saint Francis Ministries

Help Desk Tier I

Salina, KS · On-site

$19 - $25.75/hr

The Tier I Help Desk Technician is a key member of the Service/Support Team. This level should ... Monitor the remote monitoring and management system alerts and notifications and respond ...

Hinkle Law Firm LLC

Help Desk Technician

Wichita, KS · On-site

$18 - $24.25/hr

Help Desk Technician Reports To: CISO FLSA Status: Non-Exempt Position Summary: The Help Desk ... manage user accounts, and contribute to IT projects as needed. This position does not have the ...

Hinkle Law Firm LLC

Help Desk Technician

Wichita, KS

$18 - $24.25/hr

Help Desk Technician Reports To: CISO FLSA Status: Non-Exempt Position Summary: The Help Desk ... manage user accounts, and contribute to IT projects as needed. This position does not have the ...

RETAIL SUCCESS LLC

Help Desk Specialist

Overland Park, KS · Hybrid

$50K - $65K/yr

Retail Success is seeking a Help Desk Specialist to join our team in Overland Park, KS . This ... This role manages the full incident lifecycle from intake through resolution or escalation, while ...

Retail Success LLC

Help Desk Specialist

Overland Park, KS · On-site

$50K - $65K/yr

Retail Success is seeking a Help Desk Specialist to join our team in Overland Park, KS . This ... This role manages the full incident lifecycle from intake through resolution or escalation, while ...

RETAIL SUCCESS LLC

Help Desk Specialist

Overland Park, KS · Hybrid

$50K - $65K/yr

Retail Success is seeking a Help Desk Specialist to join our team in Overland Park, KS . This ... This role manages the full incident lifecycle from intake through resolution or escalation, while ...

LinTech Global

Help Desk Specialist IV

Lenexa, KS · On-site

$100K - $130K/yr

The Help Desk Specialist IV serves as the Service Management Lead and senior technical escalation authority supporting EPA Region 7 IT operations. This role provides operational oversight for ...

LinTech Global

Help Desk Specialist IV

Lenexa, KS · Remote

The Help Desk Specialist IV serves as the Service Management Lead and senior technical escalation authority supporting EPA Region 7 IT operations. This role provides operational oversight for ...

Garmin International, Inc.

Help Desk Analyst 1

Olathe, KS · On-site

$19.75 - $27/hr

Answer Help Desk phones in a courteous and friendly manner * Research, resolve, and respond to questions received via telephone calls, e-mail, walk-ups, and callbacks in a timely manner among company ...

OMEGA SENIOR LIVING LLC

Help desk Technician

Wichita, KS · On-site

$18 - $24.25/hr

Manage all incoming support calls and emails Complete or manage completion of all networking or PC (non-vitals) related support requests for home office and all communities Monitor network (including ...

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Help Desk Manager information

See Kansas salary details

$33.4K

$74.7K

$111K

How much do help desk manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for help desk manager in Kansas is $74,720.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,900.00 and $89,200.00 per year, depending on experience, location, and employer.

What does a Help Desk Manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What Does a Help Desk Manager Do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Kansas? The most popular types of Help Desk jobs in Kansas are:
What are popular job titles related to Help Desk Manager jobs in Kansas? For Help Desk Manager jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Kansas look for? The top searched job categories for Help Desk Manager jobs in Kansas are:
What cities in Kansas are hiring for Help Desk Manager jobs? Cities in Kansas with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Kansas as of July 2026, with employment types broken down into 84% Full Time, 14% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $74,720 per year, or $35.9 per hour.
Help Desk Tier I

Help Desk Tier I

Saint Francis Ministries

Salina, KS • On-site

$19 - $25.75/hr

Full-time

Posted 19 days ago

Saint Francis Ministries rating

5.7

Company rating: 5.7 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

The Tier I Help Desk Technician is a key member of the Service/Support Team. This level should gather as much information as possible from the end user. They are responsible for handling first level support service requests in a professional and timely manner. This position applies to a broad range of technology, to include but not limited to: workstations (setups, application installs, active directory) basic knowledge of printers, servers, networks, and vendor liaison assistance hardware and software with a focus on Microsoft.
  • IT support relating to technical issues involving Microsoft's core business applications, and operating systems.
  • Basic remote access solution implementation and support: VPN, and terminal services
  • Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets.
  • System documentation maintenance and review
  • Train end-users how to setup and use new technologies.
  • Improve customer service, perception, and satisfaction.
  • Fast turnaround of customer requests
  • Ability to work in a team and communicate effectively.
  • Work with the IT Help Desk Manager/Dispatch to ensure requests are routed to the proper resource to be resolved quickly and efficiently.
  • Answer phones when applicable and create service tickets.
  • Escalate service requests that require engineer level support.
  • Responsible for entering time and notes in accurately.
  • Implements Saint Francis Ministries policies and follows directives as required. Follows and adheres to all pertinent Saint Francis Ministries Standard Operating Procedures (SOP's), rules, personnel policies, and procedures; related accreditation and licensure standards; and federal, state and local rules, statutes, regulations, and contractual terms.
  • Is knowledgeable of and follows all safety procedures.
  • Reports unusual incidents through appropriate Risk Management, clinical and safety channels.
  • Ensures clients' rights are protected.

  • Any Secondary Education, certification accomplishments, and customer service experience preferrred with desires to continue with educational advancements.
  • One year work experiences within customer service, hlep desk or IT FIeld.
  • Must be 21 years of age.
  • Must pass a drug screen, MVR, KBI, Child Abuse and Neglect Central Registry Clearance check and an Adult Registry Check
  • FBI Fingerprint check
  • Lifting requirement of 50 lbs.
  • Must have a valid driver's license, acceptable driving record and reliable transportation

What Saint Francis Ministries employees say

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