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Help Desk Manager Jobs in Kansas (NOW HIRING)

Saint Francis Ministries

Help Desk Tier I

Salina, KS · On-site

$19 - $25.75/hr

The Tier I Help Desk Technician is a key member of the Service/Support Team. This level should ... Monitor the remote monitoring and management system alerts and notifications and respond ...

RETAIL SUCCESS LLC

Help Desk Specialist

Overland Park, KS · Hybrid

$50K - $65K/yr

Retail Success is seeking a Help Desk Specialist to join our team in Overland Park, KS . This ... This role manages the full incident lifecycle from intake through resolution or escalation, while ...

Retail Success LLC

Help Desk Specialist

Overland Park, KS · On-site

$50K - $65K/yr

Retail Success is seeking a Help Desk Specialist to join our team in Overland Park, KS . This ... This role manages the full incident lifecycle from intake through resolution or escalation, while ...

LinTech Global

Help Desk Specialist I

Lenexa, KS · On-site

$40K - $45K/yr

The Help Desk Specialist I provides first-level technical support to EPA Region 7 users by ... Support password resets, account unlocks, user profile updates, and other basic account management ...

LinTech Global

Help Desk Specialist I

Lenexa, KS · On-site

The Help Desk Specialist I provides first-level technical support to EPA Region 7 users by ... Support password resets, account unlocks, user profile updates, and other basic account management ...

LinTech Global Inc.

Help Desk Specialist I

Lenexa, KS · On-site

The Help Desk Specialist I provides first-level technical support to EPA Region 7 users by ... Support password resets, account unlocks, user profile updates, and other basic account management ...

LinTech Global

Help Desk Specialist I

Lenexa, KS · On-site

$40K - $45K/yr

The Help Desk Specialist I provides first-level technical support to EPA Region 7 users by ... Support password resets, account unlocks, user profile updates, and other basic account management ...

LTC

IT Help Desk Technician

Wichita, KS · On-site

Job Title: IT Help Desk Technician Location: On-Site Position Summary: We are seeking a detail ... Manage and resolve service desk tickets in a timely and professional manner, documenting actions ...

IQUASAR LLC

Helpdesk Support Specialist

Lansing, KS · On-site

Key Responsibilities · Ticket Management o Receive, prioritize, and input all help desk requests into the ASU Ecosystem ticketing system within four (4) hours of receipt (100% compliance required ...

iQuasar LLC

Key Responsibilities • Ticket Management o Receive, prioritize, and input all help desk requests into the ASU Ecosystem ticketing system within four (4) hours of receipt (100% compliance required ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Kansas

Help Desk Manager information

See Kansas salary details

$33.4K

$74.7K

$111K

How much do help desk manager jobs pay per year?

As of Aug 4, 2026, the average yearly pay for help desk manager in Kansas is $74,720.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,900.00 and $89,200.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Kansas? The most popular types of Help Desk jobs in Kansas are:
What are popular job titles related to Help Desk Manager jobs in Kansas? For Help Desk Manager jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Kansas look for? The top searched job categories for Help Desk Manager jobs in Kansas are:
What cities in Kansas are hiring for Help Desk Manager jobs? Cities in Kansas with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Kansas as of July 2026, with employment types broken down into 74% Full Time, 23% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $74,720 per year, or $35.9 per hour.

IT Tier II - Help Desk

Saint Francis Ministries

Salina, KS • On-site

Full-time

Posted 15 days ago

Saint Francis Ministries rating

6.7

Company rating: 6.7 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

62nd of 239 rated social care providers

Job description

The Tier II Help Desk Technician is responsible for the full range of remote support to the SFM end user. Support includes software, hardware, handheld devices and provides on-site support to end users on a variety of issues. Responds to tickets escalated from Tier I. Successfully manage assigned ticket to closure, diagnoses and troubleshoots end user desktop application issues and provides appropriate solution, follow-up with end users to provide status updates. Identifying tickets that need to be escalated to higher level technicians in other IT departments or vendor support.
  • Help mentor and train Tier 1 position.
  • Maintain accurate documentation with all interactions with end users.
  • Efficiently schedule technical resources when on-site work is required.
  • Manage on-site technical resources' schedule and set proper client expectations.
  • Serve as gatekeeper between Help Desk team and other IT technical teams.
  • Troubleshoot escalated issues from Tier I and guide to appropriate departments.
  • Improve customer service, perception, and satisfaction.
  • Efficient turnaround times of customer requests.
  • Ability to work in a team and communicate effectively.
  • Work with the IT Help Desk Manager to ensure requests are routed to the proper resource.
  • Answer Helpdesk service tickets and emails.
  • Responsible for entering time and notes accurately.
  • Implements Saint Francis Ministries policies and follow directives as required. Follows and adheres to all pertinent Saint Francis Ministries Standard Operating Procedures (SOP's), rules, personnel policies, and procedures; related accreditation and licensure standards; and federal, state, and local rules, statutes, regulations, and contractual terms.
  • Knowledgeable of and follows all safety procedures.
  • Reports unusual incidents through appropriate Risk Management, clinical and safety channels.
  • Ensures clients' rights are protected.
  • Troubleshoot various VPN issues.

Work Environment:
  • This position operates in a hybrid work environment, combining on-site and remote work.

  • Associate or bachelor's Degree or related technical experience
  • IT based certificates preferred (Microsoft, A+, ITIL)
  • 2 years as a Tier II Help Desk position or related IT Experience
  • Required 21 years of age
  • Must pass a drug screen, MVR, KBI, Child Abuse and Neglect Central Registry Clearance check and an Adult Registry Check
  • FBI Fingerprint check
  • Lifting requirement of 25 lbs.
  • Must have a valid driver's license, acceptable driving record and reliable transportation

What Saint Francis Ministries employees say

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