Help Desk Manager Jobs in Kansas (NOW HIRING)

Building trusted markets - powered by our people
About Cboe Global Markets
At Cboe Global Markets, we inspire our people to solve complex challenges together because what we do matters. We provide the financial infrastructure that powers the global economy. As a leading provider of market infrastructure and tradable products, Cboe delivers cutting-edge trading, clearing and investment solutions to market participants around the world.
We're building meaningful ways to support professional and personal development while strengthening the trust we've earned as a global market leader. Our teams are empowered to share ideas, actively pursue them and bring on a challenge. As champions of internal mobility and access to opportunity, we encourage our people to "go for it" and equip our managers with the training to coach their teams to the next level. We strive to provide employees a safe space to network, share ideas and create opportunities.
PLEASE NOTE: To support strong partnership and team connection, this role follows a four day in office work model.
Location Overview
Cboe Global Markets operates a key office in the Overland Park Xchange (OPx), located in Overland Park, Kansas, a bustling suburb of Kansas City. The OPx business park is strategically positioned to provide convenient access to the Kansas City metropolitan area, offering modern infrastructure and a collaborative environment ideal for the financial services and technology industries. This location benefits from proximity to major highways, making it easily accessible for employees.
The OPx site provides a balance of high-quality office space, advanced facilities, and an environment conducive to productivity and growth.
Role Overview
The Associate, Trade Desk is an entry-level role designed for individuals eager to build a career at the intersection of financial markets and technology. Under the guidance of senior Trade Desk staff, this role supports the day-to-day operational oversight of one or more Cboe exchange trading platforms (e.g., BYX, BZX, C1, C2, CFE, EDGA, EDGX) across asset classes including equities, options, futures, and foreign currencies. Associates in this role will develop foundational expertise in market structure, platform operations, and customer support while working collaboratively with experienced colleagues and internal teams. This role reports to the Trade Desk Manager.
Your responsibilities will be:
Platform Monitoring & Operations Support

• Assist with daily system checks and review of audit logs under the guidance of senior team members to help verify system changes and confirm platforms are operating as expected
• Monitor production, disaster recovery, and certification/test environments and escalate anomalies or known issues to experienced staff in a timely manner
• Support the delivery of live updates to customers and internal teams related to system and trading issues
• Learn and apply standard operating procedures to assist in resolving routine platform issues

Customer & Exchange Support

• Assist in providing first-level customer support related to platform behavior, order processing, market structure, and feature/function inquiries
• Support exchange platform operations including order cancel requests, clearing support requests, and client onboarding activities under supervision
• Help monitor auctions/rotations and assist with block trade and ECRP support as directed

Data & Analysis

• Use SQL and UNIX shell tools under supervision to query databases and examine log files in support of data gathering and basic reporting tasks
• Assist in documenting findings and preparing reports for customers and business teams as needed

Process & Documentation

• Update internal technical procedures and operational documentation within the Operations team's Confluence space under the direction of senior staff
• Support weekend industry testing participation as needed

Collaboration & Learning

• Develop working knowledge of Cboe's exchange platforms, APIs (market data, order entry, web service), and operational workflows through on-the-job training and mentorship
• Build internal relationships with colleagues across Operations, Technology, and Business teams to exchange information and support team goals
• Perform other related duties as required or requested

The ideal candidate has

• Bachelor's degree preferred in Computer Science, Computer Engineering, Software Engineering, Business, Financial Services, Communications, or a related discipline
• 0-2 years professional experience required; internship, coursework, or academic project experience in financial services, technology, or a related field is a plus
• FINRA Security Industry Essentials Examination (SIE) and Series 57 licenses, or the ability to obtain within the first 8 months of service, required
• Basic familiarity with SQL or UNIX shell environments (coursework or personal experience accepted)
• Strong eagerness to learn financial market concepts, trading systems, and technical support workflows
• Effective written and verbal communication skills with the ability to clearly relay information to internal colleagues and customers
• Ability to follow documented procedures and standard practices with accuracy and attention to detail
• Demonstrated ability to work collaboratively in a team environment

Benefits and Perks of working for Cboe Global Markets
We value the total wellbeing of our people - including health, financial, personal and social wellness. We believe standard benefits like health insurance and fair pay are a given at any organization. Still, you should know we offer:

• Fair and competitive salary and incentive compensation packages with an upside for overachievement
• Generous paid time off, including vacation, personal days, sick days and annual community service days
• Health, dental and vision benefits, including access to telemedicine and mental health services
• 2:1 401(k) match, up to 8% match immediately upon hire
• Discounted Employee Stock Purchase Plan
• Tax Savings Accounts for health, dependent and transportation
• Employee referral bonus program
• Volunteer opportunities to help you give back to your communities

Some of our associates' favorite benefits and perks include:

• Complimentary lunch, snacks and coffee in any Cboe office
• Paid Tuition assistance and education opportunities
• Generous charitable giving company match
• Paid parental leave and fertility benefits
• On-site gyms and discounts to other fitness centers

More About Cboe Global Markets
We're reimagining the future of the workplace by focusing on what matters most, our people. Our journey is an inclusive one. We're investing deeply in leadership programs and career development initiatives that ensure everyone has an equal chance to succeed.
We work with purpose, solving problems with ingenuity, collaboration, and a lot of passion. We're an engaged and excited team connecting markets across borders and embracing growth in all its forms to achieve incredible outcomes.
Learn more about life at Cboe on LinkedIn and Cboe.com.
Equal Employment Opportunity
We're proud to be an equal opportunity employer do not discriminate against any employee or applicant for employment based on any legally protected characteristic, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or Veteran status. We are committed to fostering a workplace where all individuals are valued and respected.
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This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.
Salary Ranges (applicable for US locations only)
At Cboe, we are committed to providing a competitive, transparent, and market-informed total rewards program. The anticipated base salary range for this role is $68,000-$88,000, with actual compensation determined by job-related factors such as skills, relevant experience, education, internal alignment, and location.
This role may also be eligible for annual incentive compensation and, where applicable, participation in Cboe's long-term equity programs.
Additional information about Cboe's total rewards program, including benefits and other compensation components, can be found here: Total Rewards at CBOE.
Any communication from Cboe regarding this position will only come from a Cboe recruiter who has a @cboe.com email or via LinkedIn Recruiter. Cboe does not use any other third party communication tools for recruiting purposes.