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Entry Level Help Desk Jobs in Kansas (NOW HIRING)

Semrush

$70K - $100K/yr

This entry-level role will focus on learning and applying foundational deal desk processes, ensuring compliance with company policies, and providing administrative support to facilitate smooth deal ...

Cboe Global Markets

Trade Desk Associate

Overland Park, KS

$18.25 - $24.75/hr

Role Overview The Associate, Trade Desk is an entry-level role designed for individuals eager to ... Help monitor auctions/rotations and assist with block trade and ECRP support as directed Data ...

Cboe Global Markets

Trade Desk Associate

Overland Park, KS · On-site

$18.25 - $24.75/hr

Role Overview The Associate, Trade Desk is an entry-level role designed for individuals eager to ... Help monitor auctions/rotations and assist with block trade and ECRP support as directed Data ...

Lightedge

IT Support Technician

Kansas City, KS · On-site

$20.75 - $28.50/hr

Up to 2 years of help desk, customer service, or technical support experience (including ... CompTIA A+ or other entry-level IT certification is a plus, but not required. What We're Looking ...

CorePower Yoga

Studio Coordinator-Newton

Newton, KS

$11.50 - $15/hr

This SC role is an entry-level position which will allow you to learn the business and develop the ... Help Desk; Submit facilities tickets when on dutyand communicate follow up needs to Studio Manager ...

Lyons USD 405

IT Assistant

Lyons, KS · On-site

$15.50 - $21.25/hr

This is an entry level position within USD 405 Information Technology department. In addition to ... maintain help desk tickets for assistance and offer support by training individuals as well as ...

Lyons Unified School District 405

IT Assistant

Lyons, KS · On-site

$15.50 - $21.25/hr

This is an entry level position within USD 405 Information Technology department. In addition to ... maintain help desk tickets for assistance and offer support by training individuals as well as ...

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Entry Level Help Desk information

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How much do entry level help desk jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for entry level help desk in Kansas is $20.65, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $23.17 per hour, depending on experience, location, and employer.

What are entry level help desk jobs?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk professional, and why are they important?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

What are some common challenges faced by entry-level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.
What are the most commonly searched types of Help Desk jobs in Kansas? The most popular types of Help Desk jobs in Kansas are:
What are popular job titles related to Entry Level Help Desk jobs in Kansas? For Entry Level Help Desk jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk jobs in Kansas look for? The top searched job categories for Entry Level Help Desk jobs in Kansas are:
What cities in Kansas are hiring for Entry Level Help Desk jobs? Cities in Kansas with the most Entry Level Help Desk job openings:
Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Kansas as of July 2026, with employment types broken down into 74% Full Time, 23% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,946 per year, or $20.6 per hour.

Help Desk Technician I

Wilkerson Crane Rental

Bonner Springs, KS • On-site

$22 - $24/hr

Full-time

Posted 5 days ago

Job description

JOB SUMMARY:

The Help Desk Technician I provides first point of contact for technical support requests, assisting end-users with hardware, software, and account-related issues. This entry-level role ensures timely assistance and excellent customer service, with opportunities to grow technical skills in a supportive environment. The role is fully on-site at our Bonner Springs, KS office.


****This position is on-site only in Bonner Springs, KS. No remote option is available.****


RESPONSIBILITIES AND DUTIES:

  • Respond to and resolve help desk tickets related to hardware, software, and network issues.
  • Provide support for Microsoft 365 services including account creation, password resets, license management, and troubleshooting.
  • Support for the company's line-of-business ERP/scheduling system (RDP-based access).
  • Support field-based mobile apps used by operations staff.
  • Image, configure, and deploy new laptops, desktops, and other hardware for end-users.
  • Maintain accurate documentation of support requests, resolutions, and asset inventory.
  • Assist with multi-factor authentication setup and troubleshooting.
  • Assist with onboarding and offboarding processes, including setting up user accounts and equipment.
  • Escalate complex issues to senior IT staff or vendors as needed.
  • Document all issues, resolutions, and actions taken.
  • Perform routine maintenance tasks such as software updates, patching, and backups.
  • Support remote users via phone, email, and remote desktop tools.
  • Maintain a high level of customer service and professionalism in all interactions.
  • Performs other related duties as required and assigned.

QUALIFICATIONS AND SKILLS:

  • Associate degree in Information Technology, Computer Science, or related field (or equivalent experience).
  • Basic understanding of Windows and operating systems.
  • Familiarity with Microsoft 365 Administration (Outlook, Teams, OneDrive, SharePoint, etc.).
  • Strong problem-solving and communication skills.
  • Ability to prioritize tasks and manage time effectively.
  • Willingness to learn and adapt in a fast-paced environment.
  • Strong interpersonal skills to collaborate across departments.


PREFERRED SKILLS (NOT REQUIRED):

  • Experience with ticketing systems (e.g., IT Glue, Zendesk, ServiceNow).
  • Knowledge of Active Directory and basic networking concepts.
  • Knowledge of Mobile Device Management Software (Intune, MaaS360 and Apple Business Manager)
  • VOIP Phone system administration.
  • CompTIA A+ or similar certification.
  • Knowledge of the construction/crane industry.

PHYSICAL DEMANDS:

  • While performing the duties of this job, the employee is required to sit, stand, walk, stoop or crouch.
  • Work environment is well-lit, air conditioned/heated office environment.


GENERAL DUTIES AND EXPECTATIONS:

  • Adhere to Company Code of Conduct/Ethics and Core Values.
  • Contribute to the professional culture within the office and company overall.
  • Follow direction from management and manage tasks prescribed.
  • Multi-task, prioritize and manage time effectively.
  • Contribute to the professional culture within the office and company overall.
  • Ensure security of information in all matters pertaining to company, client, and customer information.
  • 40-hour work week in pursuit of company objectives.

To learn more about Wilkerson Crane Rental, Inc., please visit:

Website:          www.WilkersonCraneRental.com 

Facebook:       www.facebook.com/wilkersoncranerental/

LinkedIn:         https://www.linkedin.com/company/wilkersoncranerental/