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Entry Level Help Desk Jobs in Shawnee, KS (NOW HIRING)

Navstar

Enterprise Service Desk Analyst

Kansas City, MO · On-site

$20 - $27.25/hr

Secret Polygraph Experience Level: Entry Level (less than 2 yrs experience) Salary: Not specified ... service desk, and data transport. Responsibilities include: * Serving as the initial point of ...

New

Lead Bank

IT Support Specialist

Lees Summit, MO · On-site

This entry-level role is ideal for someone beginning their career in IT or with 1-2 years of ... Document support requests and resolutions in the IT help desk system, ensuring accurate records and ...

Lead Bank

IT Support Specialist

Lees Summit, MO · On-site

This entry-level role is ideal for someone beginning their career in IT or with 1-2 years of ... Document support requests and resolutions in the IT help desk system, ensuring accurate records and ...

Blast It Clean

Administrative Support

Kansas City, MO · On-site

$18 - $22/hr

... work to help support our daily operations. This is not a traditional receptionist role. This ... Front Desk & Office Support 40% of the time ** • Answer and route incoming calls professionally ...

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Entry Level Help Desk information

See Shawnee, KS salary details

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How much do entry level help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for entry level help desk in Shawnee, KS is $21.91, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $24.57 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk professional, and why are they important?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What are some common challenges faced by entry-level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

What are entry level help desk jobs?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

What are popular job titles related to Entry Level Help Desk jobs in Shawnee, KS? For Entry Level Help Desk jobs in Shawnee, KS, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk jobs in Shawnee, KS look for? The top searched job categories for Entry Level Help Desk jobs in Shawnee, KS are:
What cities near Shawnee, KS are hiring for Entry Level Help Desk jobs? Cities near Shawnee, KS with the most Entry Level Help Desk job openings:
Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Shawnee, KS as of May 2026, with employment types broken down into 2% As Needed, 40% Full Time, 52% Part Time, 1% Temporary, and 5% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $45,570 per year, or $21.9 per hour.
Help Desk Specialist with Security Clearance

Help Desk Specialist with Security Clearance

Zachary Piper Solutions, LLC

Kansas City, MO

$55K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Job description

Zachary Piper Solutions is seeking an Help Desk Specialist to join a DoD program that is fully-funded through 2028, supporting the Department of the Navy located in Kansas City, MO. The Help Desk Specialist will assist with end-user desktop support for a large enterprise network. This is a great opportunity to gain experience and grow within the Intelligence Community.This will start out as a night shift role, but after a few months the shifts will be open based on the candidates preference.

MUST HAVE COMPTIA SECURITY+ CERTIFICATION AND ACTIVE SECRET CLEARANCE Responsibilities for the Help Desk Specialist include: • Assist with IT support for devices/technologies including laptops, desktops, printers, mobile phones, and other network devices • Help resolve connectivity, OS, Microsoft/Office, and Video Teleconference issues • Work directly with employees and officials to troubleshoot and resolve technical issues • Execute operations in support of the Enterprise Service Desk • Meet service goals by opening and closing tickets, executing scripts, and answering calls Required Qualifications for the Help Desk Specialist include: • Must have an Active Secret Clearance • 1+ Years of IT experience • Active IAT II Certification: CompTIA Security+, CCNA Security, CySA+, or equivalent/higher • Experience with troubleshooting, ticketing systems, and support for IT devices Compensation for the Help Desk Specialist include: • Full Standard Benefits: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Sick leave as required by law $50-55,000/year Keywords: entry level, veteran, entry-level , federal, government, clearance, secret, top secret, top-secret, it, information technology, iat, iat II, iat 2, iat two, iat level 2, iat level two, iat level ii, security plus, security +, securityplus, CND, SSCP, CCNA security, GSEC, security+, admin, administration, administrator, system, systems, sys, relocation, relo, help desk, helpdesk, help-desk, desktop, desktops, issues, servicenow, password, service desk, troubleshoot, field service, windows, Microsoft, hardware, network, routing, service-desk, computers, laptop, mobile, printer, printers, devices, device, itsm, bmc remedy, server, servers, problem, requests, service management, tier I, tier ii, tier 2, tier ii, tier 3, tier iii, operating system, enterprise, lan, wan, vpn, wan/lan, lan/wan, technician, help desk technician, troubleshooting, IT support, Geek squad, ticketing systems, Remedy, tickets, ticketing, ticket system, enterprise software, enterprise software desk, technical issues, technical, ESD, customer service, remote desk takeover, end-user, desktop support, USMC, entry, entry level, permanent, direct placement, direct hire, full time, fulltime, full-time, computer science, security+, comptia, sec+, security plus, security +, sec +, security+ce, cissp, casp+, casp +, cysa, cysa+, ccna, ccnp, ccna security, ccnasecurity, gicsp, gsec, cnd, sscp, ccnpsecurity, ccnp security, casp+ce, cisa, gced, gcih, ccsp, us coast guard base, us coast guard, u.s. coast guard base, Kansas city, Missouri, MO, Kansas city mo, kcmo, overland park, overlandpark, overland park mo, overland park Missouri, Gladstone, Gladstone mo, Gladstone Missouri, raytown, raytown mo, raytown Missouri, independence, independence mo, independence Missouri, Lawrence ks, Lawrence Kansas, Lawrence, transitioning vet, transitioning, transitioning veteran #LI-Onsite #LI-MZ1

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