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Entry Level Help Desk Jobs in Topeka, KS (NOW HIRING)

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Entry Level Help Desk information

See Topeka, KS salary details

$11

$21

$31

How much do entry level help desk jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for entry level help desk in Topeka, KS is $21.79, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $24.42 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.
What are the most commonly searched types of Help Desk jobs in Topeka, KS? The most popular types of Help Desk jobs in Topeka, KS are:
What cities near Topeka, KS are hiring for Entry Level Help Desk jobs? Cities near Topeka, KS with the most Entry Level Help Desk job openings:
Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Topeka, KS as of August 2026, with employment types broken down into 72% Full Time, and 28% Contract. Highlights an 100% In-person job distribution, with an average salary of $45,317 per year, or $21.8 per hour.

POOL: Student Hourly - Entry Level IT Technician

University of Kansas

Lawrence, KS • On-site

$20.25 - $27.75/hr

Full-time

Posted 2 days ago

New

University Of Kansas rating

8.3

Company rating: 8.3 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

127th of 618 rated colleges and universities

Job description

100% - General Support 
  • Respond to Help Desk support requests received by phone, email, chat, and walk-in support, ensuring timely and effective service.
  • Create, update, and document service tickets with detailed notes for tracking and resolution in the IT service management system.
  • Assist users with account access, password resets, and common technology issues.
  • Troubleshoot problems related to university technology services and personal devices.
  • Troubleshoot and resolve technical issues across Android, iOS, macOS, and Windows platforms, including services provided by KU IT and campus partners.
  • Escalate complex issues to full-time staff when appropriate.
  • Support classroom, lab, and university technology services as needed.
  • Maintain account security and confidentiality in compliance with federal regulations (e.g., FERPA) and departmental policies.
  • Assist with special projects, prepare administrative reports, and perform other duties as assigned.
,The IT Help Desk is committed to building strong relationships within the KU community. We do this by delivering timely, accurate information in every interaction, ensuring users receive the support they need while providing excellent customer service.
We are seeking student employees who are enthusiastic about technology, enjoy helping others, and want to gain hands-on experience in information technology support. Student Technicians serve as one of the first points of contact for students, faculty, staff, and affiliates seeking assistance with technology-related issues. No advanced technical experience is required. Training is provided.
Training and Scheduling Expectations
New Student Technicians must complete an initial training program before being eligible to work independently. During the training period, students are expected to:
  • Work approximately 15 hours per week.
  • Be available Monday through Friday between 8:00 AM - 5:00 PM for training, coaching, and supervised support activities.
  • Successfully complete required training modules and demonstrate proficiency in Help Desk procedures.
Upon successful completion of training, Student Technicians may be scheduled during daytime, evening, and weekend hours based on operational needs and availability. See more about student tech support hours at technology.ku.edu/tech-support-students.
Following training, students are expected to work a minimum of 10 hours per week during the academic semester, with opportunities to work additional hours up to university limits.
Ideal candidates for this position will have exceptional technical skills, excel at customer service and communication, have a strong work ethic and sense of teamwork, and will have a background or familiarity with the KU environment and the online services provided by KU IT.
Technical Skills
  • Basic knowledge of computer hardware, operating systems (Windows/macOS), and common software applications.
  • Ability to troubleshoot common technology issues such as login problems, Wi-Fi connectivity, and printing errors.
  • Familiarity with productivity software such as Microsoft Office or Google Workspace.
  • Experience with technology support, ticketing systems, or customer service environments is helpful but not required.
Customer Service & Communication
  • Strong verbal and written communication skills.
  • Ability to explain technical concepts to users with varying levels of technical experience.
  • Friendly, patient, professional, and service-oriented attitude.
  • Commitment to providing a positive customer experience.
Work Ethic & Teamwork
  • Dependable and punctual with a commitment to scheduled shifts.
  • Willingness to learn new technologies, processes, and procedures.
  • Ability to work independently and as part of a team.
  • Strong organizational skills and attention to detail.

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