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Entry Level Help Desk Jobs in Topeka, KS (NOW HIRING)

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Entry Level Help Desk information

See Topeka, KS salary details

$12

$21

$32

How much do entry level help desk jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for entry level help desk in Topeka, KS is $21.94, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $24.62 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

How to get started in entry level help desk?

To start an entry-level help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and consider gaining experience through internships or volunteering to build customer service and technical skills.

What are the most commonly searched types of Help Desk jobs in Topeka, KS?

The most popular types of Help Desk jobs in Topeka, KS are:

What cities near Topeka, KS are hiring for Entry Level Help Desk jobs?

Cities near Topeka, KS with the most Entry Level Help Desk job openings:

Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Topeka, KS as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $45,628 per year, or $21.9 per hour.

Help Desk Tech 1 - Information Systems - FT - Day

Stormont Vail Health

Topeka, KS

Full-time

Posted 11 days ago

Stormont Vail Health rating

6.0

Company rating: 6.0 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

749th of 891 rated healthcare providers

Job description

Position Status:

Full time

Shift:

First Shift (Days - Less than 12 hours per shift) (United States of America)

Hours per week:

40

Job Information
Exemption Status: Non-Exempt
A Brief Overview
The Help Desk Tech 1 is an entry level technical position responsible for a wide range of customer service and desktop support issues. A Tech 1 will primarily receive work orders from the Helpdesk Call Center. A Tech 1 attends to customer issues throughout the organization and frequently interacts face-to-face with end users at all levels. Tech 1's are required to assist the Helpdesk Call Center in phone duty during times of high call volume or as needed.
Education Qualifications

  • Bachelor's Degree Information technology or a related degree. Preferred


Experience Qualifications

  • 1 year IT experience and CompTIA A+ Certification. Preferred
  • Microsoft Windows Certification for current supported Operating System. Preferred


Skills and Abilities

  • Demonstrate a professional, courteous demeanor at all times as an ambassador of the Help Desk. (Required proficiency)
  • Knowledgeable of Stormont-Vail HealthCare standard hardware equipment, software applications, and supported vendors. (Required proficiency)
  • An ability and willingness to learn hardware and software products supported within Stormont-Vail HealthCare. (Required proficiency)


Licenses and Certifications

  • Drivers License - DMV Current Valid Driver's License and Clean MVR with 3-year baseline and annual MVR review. Required


What you will do

  • Apply technical expertise to troubleshoot PCs, mobile devices, printers, and peripherals in a timely, professional manner. Follows all call protocols and troubleshooting procedures documented in the Help Desk Manual.
  • Answers call center phones as required and logs incoming calls/voice messages/e-mails/faxes with detail into the incident management system. Logs all incoming calls/voice messages/e-mails/faxes with detail into the incident management system. Respond to customer requests as needed, whether on hospital grounds or remote clinics.
  • Build, deploy and install hardware & software.
  • Maintain a Quality of Service individual score of 90 or above.
  • Details assigned tickets with comprehensive actions, next steps, and resolution.
  • Follows all asset & inventory control protocols.
  • Administer and support user access/permissions, enterprise and 3rd party applications.
  • Proactive customer communication to keep them informed on issues that did not meet first call resolution, in a timely manner.
  • Prioritize and manage tasks and responsibilities, take initiative and work well in a team environment.


Travel Requirements

  • 10%


Required for All Jobs

  • Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health
  • Performs other duties as assigned


Patient Facing Options

  • Position is Not Patient Facing


Remote Work Guidelines

  • Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards.
  • Stable access to electricity and a minimum of 25mb upload and internet speed.
  • Dedicate full attention to the job duties and communication with others during working hours.
  • Adhere to break and attendance schedules agreed upon with supervisor.
  • Abide by Stormont Vail's Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.


Remote Work Capability

  • On-Site; No Remote


Scope

  • No Supervisory Responsibility

  • No Budget Responsibility No Budget Responsibility


Physical Demands

  • Balancing: Occasionally 1-3 Hours
  • Carrying: Occasionally 1-3 Hours
  • Climbing (Ladders): Rarely less than 1 hour
  • Climbing (Stairs): Rarely less than 1 hour
  • Crawling: Occasionally 1-3 Hours
  • Crouching: Occasionally 1-3 Hours
  • Driving (Automatic): Rarely less than 1 hour
  • Driving (Standard): Rarely less than 1 hour
  • Eye/Hand/Foot Coordination: Frequently 3-5 Hours
  • Feeling: Occasionally 1-3 Hours
  • Grasping (Fine Motor): Frequently 3-5 Hours
  • Grasping (Gross Hand): Frequently 3-5 Hours
  • Handling: Frequently 3-5 Hours
  • Hearing: Occasionally 1-3 Hours
  • Kneeling: Occasionally 1-3 Hours
  • Lifting: Occasionally 1-3 Hours up to 50 lbs
  • Operate Foot Controls: Occasionally 1-3 Hours
  • Pulling: Occasionally 1-3 Hours up to 50 lbs
  • Pushing: Occasionally 1-3 Hours up to 50 lbs
  • Reaching (Forward): Occasionally 1-3 Hours up to 50 lbs
  • Reaching (Overhead): Occasionally 1-3 Hours up to 50 lbs
  • Repetitive Motions: Occasionally 1-3 Hours
  • Sitting: Frequently 3-5 Hours
  • Standing: Occasionally 1-3 Hours
  • Stooping: Occasionally 1-3 Hours
  • Talking: Occasionally 1-3 Hours
  • Walking: Occasionally 1-3 Hours

Physical Demand Comments:
The vision requirements include: close vision, ability to distinguish color.
Working Conditions

  • Burn: Rarely less than 1 hour
  • Chemical: Rarely less than 1 hour
  • Combative Patients: Rarely less than 1 hour
  • Dusts: Occasionally 1-3 Hours
  • Electrical: Occasionally 1-3 Hours
  • Explosive: Rarely less than 1 hour
  • Extreme Temperatures: Rarely less than 1 hour
  • Infectious Diseases: Rarely less than 1 hour
  • Mechanical: Occasionally 1-3 Hours
  • Needle Stick: Rarely less than 1 hour
  • Noise/Sounds: Occasionally 1-3 Hours
  • Other Atmospheric Conditions: Rarely less than 1 hour
  • Poor Ventilation, Fumes and/or Gases: Occasionally 1-3 Hours
  • Radiant Energy: Rarely less than 1 hour
  • Risk of Exposure to Blood and Body Fluids: Rarely less than 1 hour
  • Risk of Exposure to Hazardous Drugs: Rarely less than 1 hour
  • Hazards (other): Rarely less than 1 hour
  • Vibration: Rarely less than 1 hour
  • Wet and/or Humid: Rarely less than 1 hour

Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment.

Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.

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