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Entry Level Help Desk Jobs in Lawrence, KS (NOW HIRING)

Auburn Pharmacy Inc

LTC Help Desk Technician

Olathe, KS · On-site

$19 - $25.50/hr

This is an entry-level role, and we mean it. You don't need to walk through the door already ... help desk experience required - if you've ever been the go-to person for fixing a family member ...

New

Lightedge

IT Support Technician

Kansas City, KS · On-site

$20.75 - $28.50/hr

Up to 2 years of help desk, customer service, or technical support experience (including ... CompTIA A+ or other entry-level IT certification is a plus, but not required. What We're Looking ...

True North Group LLC.

Entry-Level Sales Agent

Lenexa, KS · On-site

$50K - $70K/yr

This is an outside sales position--you'll be out in the field, not stuck behind a desk. Your role ... Helping individuals select the right coverage for their needs Following up with clients and ...

Jarbo

Customer Service Representative

Olathe, KS · On-site

$19/hr

In this entry-level role, you'll be the first point of contact for customers by phone -- gathering ... helping dispatch connect the right technician to the job. It's a fast-paced, people-focused role ...

JARBO

Customer Service Representative

Olathe, KS · On-site

$19/hr

In this entry-level role, you'll be the first point of contact for customers by phone -- gathering ... helping dispatch connect the right technician to the job. It's a fast-paced, people-focused role ...

JARBO

Customer Service Representative

Olathe, KS

$19/hr

In this entry-level role, you'll be the first point of contact for customers by phone -- gathering ... helping dispatch connect the right technician to the job. It's a fast-paced, people-focused role ...

JARBO

Customer Service Representative

Olathe, KS

$19/hr

In this entry-level role, you'll be the first point of contact for customers by phone -- gathering ... helping dispatch connect the right technician to the job. It's a fast-paced, people-focused role ...

All JobsHelp Desk JobsEntry Level Help Desk JobsEntry Level Help Desk Jobs in Lawrence, KS

Entry Level Help Desk information

See Lawrence, KS salary details

$12

$21

$31

How much do entry level help desk jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for entry level help desk in Lawrence, KS is $21.83, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $24.47 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

How to get started in entry level help desk?

To start an entry-level help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and consider gaining experience through internships or volunteering to build customer service and technical skills.

What are the most commonly searched types of Help Desk jobs in Lawrence, KS?

The most popular types of Help Desk jobs in Lawrence, KS are:

What cities near Lawrence, KS are hiring for Entry Level Help Desk jobs?

Cities near Lawrence, KS with the most Entry Level Help Desk job openings:

Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Lawrence, KS as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $45,412 per year, or $21.8 per hour.

LTC Help Desk Technician

Auburn Pharmacy Inc

Olathe, KS • On-site

$19 - $25.50/hr

Full-time

Posted 2 days ago

New

Auburn Pharmacy rating

7.1

Company rating: 7.1 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

41st of 113 rated pharmacies

Job description

About the Role

Are you someone who loves figuring out why the Wi-Fi is acting up, enjoys being the “tech-savvy friend,” and gets a kick out of solving problems? We're looking for a Help Desk Technician I to join our IT team - someone with a genuine curiosity about technology and a willingness to learn, grow, and take on new challenges.

This is an entry-level role, and we mean it. You don't need to walk through the door already knowing everything on this page. What matters most is that you have a baseline comfort with computers and technology, a great attitude toward helping people, and a real desire to build your IT skills over time. We'll help you grow into the rest.

As the first point of contact for employees experiencing technical issues, you'll provide friendly, patient support for computer hardware, software, mobile devices, printers, and other everyday technology. Along the way, you'll be mentored by senior IT staff, exposed to real systems and tools, and given room to grow your career in tech.

What You'll Be Doing (and Learning)
  • Responding to IT support requests via phone, email, our ticketing system, and in person
  • Learning to diagnose and resolve common hardware, software, and peripheral issues
  • Helping install, configure, and maintain desktop computers, laptops, printers, and other end-user devices
  • Assisting users with password resets, account access, and Microsoft 365 applications
  • Creating, updating, and closing support tickets, and documenting your troubleshooting steps
  • Escalating trickier issues to senior IT staff or vendors - and learning from how they're resolved
  • Helping set up workstations for new employees, including computer imaging and equipment deployment
  • Supporting routine maintenance, software installations, and system updates
  • Helping track inventory of IT equipment and accessories
  • Following company security policies and best practices to help protect our data
  • Contributing to technical documentation and end-user training as you gain experience
  • Occasionally participating in on-call or after-hours support as part of the team rotation
What We're Looking For
  • A baseline comfort with computers, common software, and everyday technology
  • Curiosity and a genuine interest in learning how technology works
  • Strong customer service instincts - patience, empathy, and clear communication
  • A problem-solving mindset and willingness to dig into an issue until it's resolved
  • Reliability, accountability, and a collaborative attitude
  • Openness to feedback and coaching, and motivation to grow your technical skill set

No specific certifications or prior help desk experience required - if you've ever been the go-to person for fixing a family member's computer, or you're excited to start a career in IT, we want to hear from you.

What Auburn Pharmacy employees say

Pay

Benefits

Hours and flexibility

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