ZipRecruiter

Log In

2

Entry Level Help Desk Jobs in Lawrence, KS (NOW HIRING)

Evernest

Property Management Associate

Kansas City, KS · On-site

$20 - $25/hr

POSITION OVERVIEW Are you the person your friends call when they need help figuring out how ... This is an entry-level gateway into the world of real estate and property management. * Mileage ...

People also search for

All JobsEntry Level Help Desk JobsEntry Level Help Desk Jobs in Lawrence, KS

Entry Level Help Desk information

See Lawrence, KS salary details

$11

$20

$30

How much do entry level help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for entry level help desk in Lawrence, KS is $20.56, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.03 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk professional, and why are they important?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What are some common challenges faced by entry-level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

What are entry level help desk jobs?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

What are the most commonly searched types of Help Desk jobs in Lawrence, KS? The most popular types of Help Desk jobs in Lawrence, KS are:
What are popular job titles related to Entry Level Help Desk jobs in Lawrence, KS? For Entry Level Help Desk jobs in Lawrence, KS, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk jobs in Lawrence, KS look for? The top searched job categories for Entry Level Help Desk jobs in Lawrence, KS are:
What cities near Lawrence, KS are hiring for Entry Level Help Desk jobs? Cities near Lawrence, KS with the most Entry Level Help Desk job openings:
Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Lawrence, KS as of May 2026, with employment types broken down into 2% As Needed, 42% Full Time, 50% Part Time, 1% Temporary, and 5% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $42,758 per year, or $20.6 per hour.
Student Hourly-Entry Level IT Technician

Student Hourly-Entry Level IT Technician

University of Kansas

Lawrence, KS • On-site

Other

Posted 23 days ago

University Of Kansas rating

8.2

Company rating: 8.2 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

106th of 528 rated colleges and universities

Job description

100% - Campus Technology Support:
  • Provide frontline technical support by triaging and responding to incoming requests via phone, email, in-person, and chat, ensuring prompt and effective assistance.
  • Diagnose and resolve issues across Android, iOS, macOS, and Windows devices, supporting services offered by KU IT and other campus partners.
  • Maintain security and confidentiality by adhering to all federal regulations (including FERPA) and departmental policies related to account and data protection.
  • Document support activities by creating and updating service tickets with clear, detailed notes to ensure accurate tracking and timely resolution.
  • Assist with departmental initiatives, including special projects, administrative reporting, and additional duties assigned by leadership.
  • Support personal and universityprovided devices, delivering highquality technical assistance to enhance the user experience across campus.
,The IT Help Desk is dedicated to fostering and strengthening relationships within the KU community. We achieve this by providing timely and accurate information in every interaction, ensuring that each user receives the support they need-even when the information may not be what they expect or want to hear.

What University Of Kansas employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply