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Contract Help Desk Jobs in Kansas (NOW HIRING)

Sharecare

Lead Customer Service Rep

Topeka, KS · On-site

Handling escalated member concerns while also providing Help Desk support for the Customer Service ... Supporting contract performance guarantees by performing other duties as deemed?necessary ...

TEKsystems

Expert Service Desk

Kansas City, KS · Remote

$29/hr

Job Type & Location This is a Contract position based out of Kansas City, KS. Pay and Benefits The ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

TERRACON

Senior Billing Coordinator

Olathe, KS · On-site

Review and verify proposals/contracts for complex projects to ensure accurate and complete project ... Answer Help Desk calls relating to billing and resolve billing applications IT and procedural ...

Aston Carter

Dispatch Agent

Colwich, KS · On-site

$20 - $22/hr

... the client's contract. * Audit final contractor invoice pricing based on manager and client ... Manage help desk operations, shared inboxes, and provider portal functionality. * Collect and ...

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All JobsContract Help Desk JobsContract Help Desk Jobs in Kansas

Contract Help Desk information

Are contract help desk jobs still in demand?

Contract help desk jobs remain in demand due to ongoing needs for IT support across various industries. These roles often require technical skills, customer service abilities, and familiarity with help desk software, making them a consistent option for IT professionals seeking temporary or flexible work. Demand can vary based on industry trends and technological advancements, but overall, these positions continue to be available.

Is a contract help desk a stressful job?

A contract help desk role can be stressful due to high call volumes, troubleshooting technical issues, and meeting response time expectations. Success often depends on strong communication skills, technical knowledge, and the ability to manage multiple tasks efficiently.
What are the most commonly searched types of Help Desk jobs in Kansas? The most popular types of Help Desk jobs in Kansas are:
What cities in Kansas are hiring for Contract Help Desk jobs? Cities in Kansas with the most Contract Help Desk job openings:
Contract Help Desk jobs near you
Infographic showing various Contract Help Desk job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, and 5% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

Tier-I IT Service Desk Technician

TriCom Technical Services

Olathe, KS • On-site

$19.25 - $26/hr

Other

Medical, Dental, Retirement, PTO

Posted 5 days ago

Job description

Tier I IT Service Desk Technician
Summary
We are seeking a Tier-1 IT Service Desk Technician to provide proactive, high-level customer service to employees on a variety of technical and support issues including, but not limited to, company-provided computer systems, operating systems, LAN/WAN, printers, and application software.  This Technician will respond to employee inquiries, run diagnostic programs, install hardware and software, isolate problems, and then determine and implement a solution.


Responsibilities

  • Respond proactively to telephone calls, emails, and chat sent to the IT Service Desk system as the first level of assistance.
  • Open and/or close work orders (via IT Service Desk software) on each call received.
  • Escalate problems and requests as necessary to ensure positive resolution.
  • Conduct research on relatively simple issues and escalate issues that cannot be resolved in 20 minutes to either a more senior IT Service Desk level or Tier-2 Support.
  • Create, modify, and/or delete user accounts per company policy and update appropriate documentation (e.g., account termination spreadsheet).
  • Guide end users through troubleshooting procedures to restore technical service.
  • Re-image workstations and laptops (using current image software) when required.
  • Accurately document user issues and troubleshooting steps, test results, and resolution information within incidents and service requests.
  • Maintain an increasing level of proficiency in hardware, software, networking, and other technologies supported by the IT Department.
  • Participate in company technology projects as needed.
  • Maintain an accurate record of hours spent on work orders and projects in the company’s time and accounting systems.
  • Follow safety rules, guidelines, and standards for all projects.
  • Participate in pre-task planning.
  • Report any safety issues or concerns to Management.
  • Maintain quality standards on all projects.

Requirements

  • High school diploma or equivalent.
  • 1 year or less of Help Desk-related experience.
  • Experience with Microsoft operating systems at the level used in the company, as well as desktop and laptop hardware.
  • Experience with Microsoft Office 365 products at the level used in the company.
  • Experience with Microsoft Teams.
  • Experience with Microsoft Exchange.
  • Knowledge of Client PC connectivity (e.g., Ethernet, TCP/IP, LAN/WAN, VPN).
  • Solid understanding of Active Directory at the level used in the company.
  • Solid understanding of mobile devices (e.g., iOS, Android phones, tablets).
  • A valid driver’s license with acceptable violation history.

Preferred

  • Associate’s degree in Information Systems or related field.
  • A+ Certification.


This is a 6-month Contract-for-Hire opportunity with our Olathe, KS client.  Employee benefits include Medical/Dental Benefits, Paid time off, Paid Holidays, and 401(k) (with immediately-vested company match) available with TriCom during the contract period.  No third-parties, please.

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