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Remote It Help Desk Jobs in Kansas (NOW HIRING)

TEKsystems

Expert Service Desk

Kansas City, KS · Remote

$29/hr

... helping customers capitalize on change and master the momentum of technology. We're building ... information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant ...

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Remote It Help Desk information

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How much do remote it help desk jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote it help desk in Kansas is $20.65, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $23.17 per hour, depending on experience, location, and employer.

What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?

AspectRemote It Help DeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or vendor-specific certifications
Work EnvironmentHelp desk ticketing systems, remote troubleshootingTechnical issue diagnosis, remote or on-site support
Industry UsageIT service providers, corporate IT departmentsIT support companies, software/hardware vendors

Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.

What are some common challenges faced by remote IT help desk professionals, and how can they be managed effectively?

Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.

What are the key skills and qualifications needed to thrive as a remote IT help desk professional?

To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.

What is a remote IT help desk?

A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.
What are the most commonly searched types of It Help Desk jobs in Kansas? The most popular types of It Help Desk jobs in Kansas are:
What are popular job titles related to Remote It Help Desk jobs in Kansas? For Remote It Help Desk jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Remote It Help Desk jobs in Kansas look for? The top searched job categories for Remote It Help Desk jobs in Kansas are:
What cities in Kansas are hiring for Remote It Help Desk jobs? Cities in Kansas with the most Remote It Help Desk job openings:
Remote It Help Desk jobs near you
Infographic showing various Remote It Help Desk job openings in Kansas as of August 2026, with employment types broken down into 91% Full Time, 7% Temporary, and 2% Contract. Highlights an 100% Remote job distribution, with an average salary of $42,946 per year, or $20.6 per hour.

Project Manager - IT Managed Services (PMO)

Results Technology, INC

Overland Park, KS • Remote

$97K - $115K/yr

Full-time

Posted 17 days ago

Job description

Project Manager – IT Managed Services (PMO)

Role Overview

The Project Manager is responsible for planning, executing, and delivering IT infrastructure projects for managed services clients in alignment with PMO standards, contractual obligations, and business objectives. This role operates within a centralized PMO and partners closely with engineering teams, service delivery, account management, and leadership to ensure consistent, predictable project outcomes across the Managed Services Provider portfolio.

Projects may include infrastructure deployments, cloud migrations, security initiatives, onboarding/offboarding, hardware platform upgrades, and continuous improvement initiatives tied to managed services agreements.


Key Responsibilities

Project Delivery & Execution

  • Manage the full IT project lifecycle from SOW development and project initiation through closure and post‑implementation review
  • Develop and maintain project plans, schedules, milestones, dependencies, and resource assignments
  • Ensure projects are delivered on time, within scope, and aligned with defined success criteria
  • Coordinate with Service Desk Manager to obtain technical resources across engineering, security, and service desk teams
  • Manage task execution using Autotask and standard PMO methodologies to ensure indirect reports understand and meet expectations

PMO Governance & Standards

  • Establish and/or maintain PMO processes, templates, reporting standards, and quality gates
  • Maintain accurate and up‑to‑date project documentation (Scope of Work, schedules, scope change logs)
  • Provide regular status reporting to internal leadership and client stakeholders
  • Identify risks, issues, and dependencies early and drive mitigation plans
  • Support continuous improvement of PMO processes and delivery maturity

Client & Stakeholder Management

  • Act as the primary point of contact for project communication with clients and internal stakeholders (i.e. Account Manager, Service Manager, Tech Resources)
  • Set and manage expectations regarding scope, timelines, deliverables, and risks
  • Facilitate project meetings, technical reviews, and executive status updates
  • Translate technical concepts into clear, business‑appropriate communication
  • Manage change requests and scope adjustments in alignment with contracts and approvals

Financial & Contractual Awareness

  • Track project effort, utilization, and budget against estimates and agreements
  • Ensure projects align with Statements of Work (SOWs), Managed Services Agreements (MSAs), and SLAs
  • Identify potential scope creep or margin risk and escalate appropriately
  • Support forecasting, invoicing inputs, and project profitability analysis as required

Operational Integration

  • Ensure smooth transition of completed projects into managed services operations
  • Coordinate knowledge transfer, documentation handoff, and operational readiness
  • Align project outcomes with ongoing service delivery models and standards
  • Partner with Account Manager to ensure long‑term client success

Required Skills & Experience

Project Management Experience

  • Ability to manage multiple concurrent projects with competing priorities
  • Proven experience managing projects focused on IT infrastructure, cloud, security, or enterprise technology
  • Experience working within a PMO or standardized project delivery framework
  • Foundational understanding of project management methodologies

MSP / IT Environment Knowledge

  • Experience in an IT Managed Services Provider or similar client‑facing IT environment
  • Familiarity with:
    • Microsoft 365 / Azure
    • Networking, firewalls, and security platforms
    • Server, storage, and virtualization technologies
    • Identity & Access Management
  • Understanding of how projects integrate into ongoing managed services operations

Communication & Leadership

  • Strong stakeholder management and client communication skills
  • Ability to lead cross‑functional technical teams without direct authority
  • Comfortable presenting to technical and non‑technical audiences
  • Clear, concise written and verbal communication

Tools & Reporting

  • Experience with project management and PSA tools (e.g., Microsoft Project, Planner, Autotask, or similar)
  • Strong documentation and reporting discipline
  • Proficiency with Microsoft 365 (Teams, Word, Excel, PowerPoint)

Preferred (Not Required)

  • Exposure to compliance, security, or regulated environments
  • Experience with client onboarding/offboarding projects
  • PMP, CAPM, or equivalent project management certification
  • ITIL familiarity or experience working alongside ITIL‑aligned service delivery teams

Apply