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It Help Desk Manager Jobs in Kansas (NOW HIRING)

HR Partners

IT Generalist Supervisor

Topeka, KS · On-site

Responsibilities : • Manage the help desk/desktop team. • Oversee Active Directory, user ... IT Project Management methodology, ensuring projects come in on time and within budget. • ...

Axos Bank

Sr. IT Manager

Overland Park, KS · On-site

$130K - $150K/yr

Axos Bank is seeking a highly skilled, hands-on, and technically proficient Sr. IT Manager to lead ... Lead the Help Desk function to ensure timely resolution of technical issues, high customer ...

TERRACON

IT Service Desk Support Staff I

Olathe, KS

Up to 1-year help desk related experience. * Associate's degree in Information Systems or related ... Report any safety issues or concerns to management. * Be responsible for maintaining quality ...

TERRACON

IT Service Desk Support Staff I

Olathe, KS · On-site

Report any safety issues or concerns to management. * Be responsible for maintaining quality ... Up to 1-year help desk related experience. * Associate's degree in Information Systems or related ...

defi AUTO LLC

Client Support Desk Analyst

Topeka, KS · On-site

$60K - $75K/yr

... and managed servicing solutions. Our customers include the highest-volume captive auto lenders ... This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates ...

HR Partners

IT Generalist Supervisor

Topeka, KS · On-site

Manage the help desk/desktop team. * Oversee Active Directory, user account provisioning, access ... Manages IT projects following the IT Project Management methodology, ensuring projects come in on ...

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All JobsIt Help Desk JobsIt Help Desk Manager JobsIt Help Desk Manager Jobs in Kansas

It Help Desk Manager information

See Kansas salary details

$34.8K

$77.3K

$120.8K

How much do it help desk manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for it help desk manager in Kansas is $77,350.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $94,500.00 per year, depending on experience, location, and employer.

How does an IT Help Desk Manager typically collaborate with other departments to improve service delivery?

IT Help Desk Managers frequently collaborate with departments such as HR, Operations, and Security to ensure efficient IT support across the organization. They coordinate with these teams to understand specific technology needs, address recurring issues, and implement process improvements. Regular cross-department meetings and feedback sessions are common, allowing the Help Desk Manager to tailor support resources, streamline ticket resolution workflows, and proactively address potential technology challenges. This collaborative approach not only enhances user satisfaction but also aligns IT services with overall business goals.

What are the key skills and qualifications needed to thrive as an IT Help Desk Manager?

To thrive as an IT Help Desk Manager, you need a solid background in IT support, troubleshooting, and team leadership, often backed by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), ITIL certification, and remote support tools is typically required. Strong communication, problem-solving, and conflict resolution skills help build trust and foster a productive support environment. These competencies are vital for ensuring high-quality technical assistance, efficient team management, and excellent user satisfaction.

What is the difference between It Help Desk Manager vs It Support Specialist?

AspectIt Help Desk ManagerIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified
Work EnvironmentSupervises help desk team, manages support processesProvides technical support to end-users, troubleshoots issues
Employer & Industry UsageIT departments across industries, corporate help desksHelp desks, technical support centers, customer service roles

The main difference is that an It Help Desk Manager oversees the support team and manages support operations, while an It Support Specialist focuses on providing direct technical assistance to users. The manager role involves leadership and process management, whereas the specialist role is more hands-on troubleshooting.

What does an IT Help Desk Manager do?

An IT Help Desk Manager oversees the daily operations of an organization's help desk team, ensuring that end-users receive timely and effective technical support. They are responsible for managing help desk staff, developing support procedures, and monitoring the resolution of IT issues to maintain high customer satisfaction. Additionally, they often analyze support trends, implement best practices, and coordinate with other IT departments to improve service delivery and system reliability.
What are the most commonly searched types of It Help Desk jobs in Kansas? The most popular types of It Help Desk jobs in Kansas are:
What cities in Kansas are hiring for It Help Desk Manager jobs? Cities in Kansas with the most It Help Desk Manager job openings:
It Help Desk Manager jobs near you
Infographic showing various It Help Desk Manager job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, and 5% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $77,350 per year, or $37.2 per hour.

IT Tier II - Help Desk

Saint Francis Ministries

Salina, KS • On-site

Full-time

Posted 23 days ago

Saint Francis Ministries rating

6.7

Company rating: 6.7 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

62nd of 240 rated social care providers

Job description

The Tier II Help Desk Technician is responsible for the full range of remote support to the SFM end user. Support includes software, hardware, handheld devices and provides on-site support to end users on a variety of issues. Responds to tickets escalated from Tier I. Successfully manage assigned ticket to closure, diagnoses and troubleshoots end user desktop application issues and provides appropriate solution, follow-up with end users to provide status updates. Identifying tickets that need to be escalated to higher level technicians in other IT departments or vendor support.
  • Help mentor and train Tier 1 position.
  • Maintain accurate documentation with all interactions with end users.
  • Efficiently schedule technical resources when on-site work is required.
  • Manage on-site technical resources' schedule and set proper client expectations.
  • Serve as gatekeeper between Help Desk team and other IT technical teams.
  • Troubleshoot escalated issues from Tier I and guide to appropriate departments.
  • Improve customer service, perception, and satisfaction.
  • Efficient turnaround times of customer requests.
  • Ability to work in a team and communicate effectively.
  • Work with the IT Help Desk Manager to ensure requests are routed to the proper resource.
  • Answer Helpdesk service tickets and emails.
  • Responsible for entering time and notes accurately.
  • Implements Saint Francis Ministries policies and follow directives as required. Follows and adheres to all pertinent Saint Francis Ministries Standard Operating Procedures (SOP's), rules, personnel policies, and procedures; related accreditation and licensure standards; and federal, state, and local rules, statutes, regulations, and contractual terms.
  • Knowledgeable of and follows all safety procedures.
  • Reports unusual incidents through appropriate Risk Management, clinical and safety channels.
  • Ensures clients' rights are protected.
  • Troubleshoot various VPN issues.

Work Environment:
  • This position operates in a hybrid work environment, combining on-site and remote work.

  • Associate or bachelor's Degree or related technical experience
  • IT based certificates preferred (Microsoft, A+, ITIL)
  • 2 years as a Tier II Help Desk position or related IT Experience
  • Required 21 years of age
  • Must pass a drug screen, MVR, KBI, Child Abuse and Neglect Central Registry Clearance check and an Adult Registry Check
  • FBI Fingerprint check
  • Lifting requirement of 25 lbs.
  • Must have a valid driver's license, acceptable driving record and reliable transportation

What Saint Francis Ministries employees say

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