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It Help Desk Manager Jobs in Kansas (NOW HIRING)

MCI Careers

IT Help Desk Technician

Wichita, KS

Monitor, manage, and respond to IT help desk tickets within required timeframes. * Troubleshoot basic network, Wi-Fi, VPN, and connectivity issues. * Create and manage user accounts and basic access ...

MCI Careers

IT Help Desk Technician

Wichita, KS · On-site

Monitor, manage, and respond to IT help desk tickets within required timeframes. * Troubleshoot basic network, Wi-Fi, VPN, and connectivity issues. * Create and manage user accounts and basic access ...

MCI Careers

IT Help Desk Technician

Wichita, KS · On-site

Monitor, manage, and respond to IT help desk tickets within required timeframes. * Troubleshoot basic network, Wi-Fi, VPN, and connectivity issues. * Create and manage user accounts and basic access ...

MCI Careers

IT Help Desk Technician

Wichita, KS · On-site

Monitor, manage, and respond to IT help desk tickets within required timeframes. * Troubleshoot basic network, Wi-Fi, VPN, and connectivity issues. * Create and manage user accounts and basic access ...

The City of Topeka

IT Help Desk Technician

Topeka, KS · On-site

$26.14 - $28.28/hr

The City of Topeka's Information Technology department is seeking a motivated Help Desk Technician ... Participate in asset management lifecycle inventory activities for assets in the IT service desk ...

City of Topeka, Kansas

IT Help Desk Technician

Topeka, KS

$26.14 - $28.28/hr

The City of Topekas Information Technology department is seeking a motivated Help Desk Technician ... Participate in asset management lifecycle inventory activities for assets in the IT service desk ...

City of Topeka

IT Help Desk Technician

Topeka, KS

$26.14 - $28.28/hr

The City of Topeka's Information Technology department is seeking a motivated Help Desk Technician ... Participate in asset management lifecycle inventory activities for assets in the IT service desk ...

HR Partners

IT Generalist Supervisor

Topeka, KS · On-site

Responsibilities : • Manage the help desk/desktop team. • Oversee Active Directory, user ... IT Project Management methodology, ensuring projects come in on time and within budget. • ...

OTSI

Help Desk Analyst I

Topeka, KS · On-site

$19.25 - $26.25/hr

Object Technology Solutions, Inc (OTSI) has an immediate opening for a Help Desk Analyst I HELP ... IT consulting, digital solutions, and managed services. We help organizations modernise complex ...

GDH

Help Desk Analyst

Topeka, KS · On-site

$20 - $23/hr

... IT service environment. The role requires troubleshooting, resolving incidents, and managing ... The position is suitable for individuals with prior experience in help desk or desktop support ...

OTSI

Help Desk Analyst I

Topeka, KS · On-site

$19.25 - $26.25/hr

Object Technology Solutions, Inc (OTSI) has an immediate opening for a Help Desk Analyst I HELP ... IT consulting, digital solutions, and managed services. We help organizations modernise complex ...

Actalent

Help Desk Analyst

Topeka, KS · On-site

$22 - $24.67/hr

Document, track, and manage incidents and requests through ServiceNow while meeting established ... Collaborate with Service Desk teammates and other IT support teams to resolve incidents, fulfill ...

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It Help Desk Manager information

See Kansas salary details

$34.8K

$77.3K

$120.8K

How much do it help desk manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for it help desk manager in Kansas is $77,350.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $94,500.00 per year, depending on experience, location, and employer.

What does an IT Help Desk Manager do?

An IT Help Desk Manager oversees the daily operations of an organization's help desk team, ensuring that end-users receive timely and effective technical support. They are responsible for managing help desk staff, developing support procedures, and monitoring the resolution of IT issues to maintain high customer satisfaction. Additionally, they often analyze support trends, implement best practices, and coordinate with other IT departments to improve service delivery and system reliability.

What are the key skills and qualifications needed to thrive as an IT Help Desk Manager?

To thrive as an IT Help Desk Manager, you need a solid background in IT support, troubleshooting, and team leadership, often backed by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), ITIL certification, and remote support tools is typically required. Strong communication, problem-solving, and conflict resolution skills help build trust and foster a productive support environment. These competencies are vital for ensuring high-quality technical assistance, efficient team management, and excellent user satisfaction.

How does an IT Help Desk Manager typically collaborate with other departments to improve service delivery?

IT Help Desk Managers frequently collaborate with departments such as HR, Operations, and Security to ensure efficient IT support across the organization. They coordinate with these teams to understand specific technology needs, address recurring issues, and implement process improvements. Regular cross-department meetings and feedback sessions are common, allowing the Help Desk Manager to tailor support resources, streamline ticket resolution workflows, and proactively address potential technology challenges. This collaborative approach not only enhances user satisfaction but also aligns IT services with overall business goals.

What is the difference between It Help Desk Manager vs It Support Specialist?

AspectIt Help Desk ManagerIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified
Work EnvironmentSupervises help desk team, manages support processesProvides technical support to end-users, troubleshoots issues
Employer & Industry UsageIT departments across industries, corporate help desksHelp desks, technical support centers, customer service roles

The main difference is that an It Help Desk Manager oversees the support team and manages support operations, while an It Support Specialist focuses on providing direct technical assistance to users. The manager role involves leadership and process management, whereas the specialist role is more hands-on troubleshooting.

What are the most commonly searched types of It Help Desk jobs in Kansas?

The most popular types of It Help Desk jobs in Kansas are:

What cities in Kansas are hiring for It Help Desk Manager jobs?

Cities in Kansas with the most It Help Desk Manager job openings:

It Help Desk Manager jobs near you
Infographic showing various It Help Desk Manager job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, 1% Temporary, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $77,350 per year, or $37.2 per hour.

IT Help Desk Technician

MCI Careers

Wichita, KS

Full-time

Posted 11 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a reliable, service-oriented, and technically capable IT Help Desk Technician to join our IT team and provide day-to-day technical support to employees across the business. The successful candidate will be responsible for supporting end users with hardware, software, operating systems, connectivity, and access-related issues, ensuring that employees have the technology and support they need to work effectively.

This role will suit someone who enjoys troubleshooting, working directly with users, and resolving technical problems in a fast-paced environment. The ideal candidate will have a practical understanding of Windows environments, computer hardware, basic networking, and help desk processes, together with strong communication and customer service skills.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Set up, configure, and image new laptops, desktop computers, and other IT equipment.
  • Install, configure, and update operating systems, software, and applications.
  • Diagnose and resolve common hardware issues involving computers, screens, keyboards, printers, and peripherals.
  • Monitor, manage, and respond to IT help desk tickets within required timeframes.
  • Troubleshoot basic network, Wi-Fi, VPN, and connectivity issues.
  • Create and manage user accounts and basic access permissions.
  • Provide first-line technical support and guidance to employees.
  • Maintain accurate records of support requests, equipment, and troubleshooting activities.
  • Escalate complex technical issues to the appropriate IT team when required.
  • Assist with employee onboarding, offboarding, equipment deployment, and other IT-related activities.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • High School Diploma or equivalent.
  • At least 1 year of experience in IT support, help desk, desktop support, or a related role.
  • Working knowledge of Windows operating systems and common business applications.
  • Basic understanding of computer hardware and networking, including TCP/IP, Wi-Fi, and VPN.
  • Experience using help desk or IT ticketing systems.
  • Strong troubleshooting, problem-solving, and attention to detail.
  • Good customer service and communication skills.
  • Ability to work independently and effectively in a fast-paced environment.
  • Relevant IT qualification or certification would be advantageous.
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About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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