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Entry Level It Help Desk Jobs in Kansas (NOW HIRING)

MCI Careers

IT Help Desk Technician

Wichita, KS · On-site

We are seeking a reliable, service-oriented, and technically capable IT Help Desk Technician to join our IT team and provide day-to-day technical support to employees across the business. The ...

MCI Careers

IT Help Desk Technician

Wichita, KS · On-site

We are seeking a reliable, service-oriented, and technically capable IT Help Desk Technician to join our IT team and provide day-to-day technical support to employees across the business. The ...

MCI Careers

IT Help Desk Technician

Wichita, KS · On-site

We are seeking a reliable, service-oriented, and technically capable IT Help Desk Technician to join our IT team and provide day-to-day technical support to employees across the business. The ...

MCI Careers

IT Help Desk Technician

Wichita, KS · On-site

We are seeking a reliable, service-oriented, and technically capable IT Help Desk Technician to join our IT team and provide day-to-day technical support to employees across the business. The ...

The City of Topeka

IT Help Desk Technician

Topeka, KS · On-site

$26.14 - $28.28/hr

The City of Topeka's Information Technology department is seeking a motivated Help Desk Technician to join its team. This position serves as a trusted resource for employees across the organization ...

City of Topeka, Kansas

IT Help Desk Technician

Topeka, KS · On-site

$26.14 - $28.28/hr

The City of Topekas Information Technology department is seeking a motivated Help Desk Technician to join its team. This position serves as a trusted resource for employees across the organization ...

City of Topeka

IT Help Desk Technician

Topeka, KS

$26.14 - $28.28/hr

The City of Topeka's Information Technology department is seeking a motivated Help Desk Technician to join its team. This position serves as a trusted resource for employees across the organization ...

Auburn Pharmacy Inc

LTC Help Desk Technician

Olathe, KS · On-site

$19 - $25.50/hr

This is an entry-level role, and we mean it. You don't need to walk through the door already ... Responding to IT support requests via phone, email, our ticketing system, and in person * Learning ...

OTSI

Help Desk Analyst I

Topeka, KS · On-site

$19.25 - $26.25/hr

Under general supervision, serve as the first point of contact for information technology incidents ... Help Desk, Desktop Support, or similar technical support environment. Experience supporting ...

HR Partners

IT Generalist Supervisor

Topeka, KS · On-site

Responsibilities : • Manage the help desk/desktop team. • Oversee Active Directory, user ... IT Project Management methodology, ensuring projects come in on time and within budget. • ...

OTSI

Help Desk Analyst I

Topeka, KS · On-site

$19.25 - $26.25/hr

Object Technology Solutions, Inc (OTSI) has an immediate opening for a Help Desk Analyst I HELP ... Under general supervision, serve as the first point of contact for information technology incidents ...

TERRACON

IT Service Desk Support Staff I

Olathe, KS · On-site

Up to 1-year help desk related experience. * Associate's degree in Information Systems or related ... Open and/or close work orders (via IT Service Desk software) on each call received. * Escalate ...

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Entry Level It Help Desk information

See Kansas salary details

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How much do entry level it help desk jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for entry level it help desk in Kansas is $20.65, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $23.17 per hour, depending on experience, location, and employer.

What is an entry level IT help desk job?

Entry level IT help desk jobs are positions where individuals provide technical support and assistance to users experiencing computer or network issues. These roles typically involve troubleshooting hardware and software problems, answering technical questions, and escalating complex issues to higher-level support staff. Entry level IT help desk technicians often work in call centers, corporate offices, or remotely, and they serve as the first point of contact for IT-related inquiries. The role is ideal for those starting their careers in information technology and provides valuable experience in customer service and technical problem-solving.

What skills and qualifications are needed for an entry level IT help desk professional?

To thrive as an Entry Level IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and Microsoft Office Suite is commonly required. Strong communication, patience, and problem-solving abilities help you assist users effectively and manage multiple requests. These skills and qualities are crucial for ensuring efficient technical support and high user satisfaction in IT environments.

What are common challenges faced by entry level IT help desk professionals, and how can they be addressed?

Entry level IT Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on experience. Additionally, improving your customer service skills will help you explain solutions clearly and build positive relationships with users.

What is the difference between Entry Level It Help Desk vs Help Desk Technician?

AspectEntry Level It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (preferred)
Work EnvironmentHelp desk support, remote or on-site, basic troubleshootingTechnical support, troubleshooting hardware/software issues
Employer UsageIT departments, MSPs, corporate supportIT support teams, service providers, corporate environments

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference is that 'Help Desk Technician' may imply a slightly more experienced or specialized position, but both are entry-level roles focused on assisting users with IT issues in similar environments.

Can you do an entry level IT help desk with no experience?

Entry level IT Help Desk positions often do not require prior experience and focus on basic technical skills, customer service, and problem-solving abilities. Candidates typically need familiarity with operating systems, troubleshooting tools, and may benefit from certifications like CompTIA A+; on-the-job training is common. Having some technical knowledge or related coursework can improve chances of securing such roles.

How to get started in an entry level IT help desk?

To start as an entry-level IT help desk technician, gain foundational knowledge of computer hardware, software, and networking through online courses or certifications like CompTIA A+. Develop strong communication and problem-solving skills, and seek internships or entry-level positions to gain practical experience in troubleshooting and customer support environments.

What are the most commonly searched types of It Help Desk jobs in Kansas?

The most popular types of It Help Desk jobs in Kansas are:

What are popular job titles related to Entry Level It Help Desk jobs in Kansas?

For Entry Level It Help Desk jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Entry Level It Help Desk jobs in Kansas look for?

The top searched job categories for Entry Level It Help Desk jobs in Kansas are:

What cities in Kansas are hiring for Entry Level It Help Desk jobs?

Cities in Kansas with the most Entry Level It Help Desk job openings:

Entry Level It Help Desk jobs near you
Infographic showing various Entry Level It Help Desk job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, 1% Temporary, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $42,946 per year, or $20.6 per hour.

IT Help Desk Technician

MCI Careers

Wichita, KS • On-site

Full-time

Posted 18 days ago

Key responsibilities

  • Set up, configure, and image new laptops, desktop computers, and other IT equipment.

  • Diagnose and resolve hardware issues and troubleshoot network, Wi-Fi, VPN, and connectivity problems.

  • Provide first-line technical support to employees and respond to help desk tickets.

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a reliable, service-oriented, and technically capable IT Help Desk Technician to join our IT team and provide day-to-day technical support to employees across the business. The successful candidate will be responsible for supporting end users with hardware, software, operating systems, connectivity, and access-related issues, ensuring that employees have the technology and support they need to work effectively.

This role will suit someone who enjoys troubleshooting, working directly with users, and resolving technical problems in a fast-paced environment. The ideal candidate will have a practical understanding of Windows environments, computer hardware, basic networking, and help desk processes, together with strong communication and customer service skills.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Set up, configure, and image new laptops, desktop computers, and other IT equipment.
  • Install, configure, and update operating systems, software, and applications.
  • Diagnose and resolve common hardware issues involving computers, screens, keyboards, printers, and peripherals.
  • Monitor, manage, and respond to IT help desk tickets within required timeframes.
  • Troubleshoot basic network, Wi-Fi, VPN, and connectivity issues.
  • Create and manage user accounts and basic access permissions.
  • Provide first-line technical support and guidance to employees.
  • Maintain accurate records of support requests, equipment, and troubleshooting activities.
  • Escalate complex technical issues to the appropriate IT team when required.
  • Assist with employee onboarding, offboarding, equipment deployment, and other IT-related activities.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • High School Diploma or equivalent.
  • At least 1 year of experience in IT support, help desk, desktop support, or a related role.
  • Working knowledge of Windows operating systems and common business applications.
  • Basic understanding of computer hardware and networking, including TCP/IP, Wi-Fi, and VPN.
  • Experience using help desk or IT ticketing systems.
  • Strong troubleshooting, problem-solving, and attention to detail.
  • Good customer service and communication skills.
  • Ability to work independently and effectively in a fast-paced environment.
  • Relevant IT qualification or certification would be advantageous.
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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