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It Help Desk Associate Jobs in Kansas (NOW HIRING)

MCI Careers

IT Help Desk Technician

Wichita, KS

We are seeking a reliable, service-oriented, and technically capable IT Help Desk Technician to join our IT team and provide day-to-day technical support to employees across the business. The ...

MCI Careers

IT Help Desk Technician

Wichita, KS

We are seeking a reliable, service-oriented, and technically capable IT Help Desk Technician to join our IT team and provide day-to-day technical support to employees across the business. The ...

MCI Careers

IT Help Desk Technician

Wichita, KS

We are seeking a reliable, service-oriented, and technically capable IT Help Desk Technician to join our IT team and provide day-to-day technical support to employees across the business. The ...

MCI Careers

IT Help Desk Technician

Wichita, KS · On-site

We are seeking a reliable, service-oriented, and technically capable IT Help Desk Technician to join our IT team and provide day-to-day technical support to employees across the business. The ...

The City of Topeka

IT Help Desk Technician

Topeka, KS · On-site

$26.14 - $28.28/hr

The City of Topeka's Information Technology department is seeking a motivated Help Desk Technician ... Associate's degree or graduation from a vocational school in a field applicable to the Information ...

City of Topeka, Kansas

IT Help Desk Technician

Topeka, KS

$26.14 - $28.28/hr

The City of Topekas Information Technology department is seeking a motivated Help Desk Technician ... Associates degree or graduation from a vocational school in a field applicable to the Information ...

City of Topeka

IT Help Desk Technician

Topeka, KS

$26.14 - $28.28/hr

The City of Topeka's Information Technology department is seeking a motivated Help Desk Technician ... Associate's degree or graduation from a vocational school in a field applicable to the Information ...

TERRACON

IT Service Desk Support Staff I

Olathe, KS

Up to 1-year help desk related experience. * Associate's degree in Information Systems or related ... Open and/or close work orders (via IT Service Desk software) on each call received. * Escalate ...

HR Partners

IT Generalist Supervisor

Topeka, KS · On-site

Responsibilities : • Manage the help desk/desktop team. • Oversee Active Directory, user ... IT Project Management methodology, ensuring projects come in on time and within budget. • ...

GDH

Help Desk Analyst

Topeka, KS · On-site

$20 - $23/hr

... IT service environment. The role requires troubleshooting, resolving incidents, and managing ... The position is suitable for individuals with prior experience in help desk or desktop support ...

OTSI

Help Desk Analyst I

Topeka, KS · On-site

$19.25 - $26.25/hr

Under general supervision, serve as the first point of contact for information technology incidents ... Help Desk, Desktop Support, or similar technical support environment. Experience supporting ...

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It Help Desk Associate information

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How much do it help desk associate jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for it help desk associate in Kansas is $20.60, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $23.61 per hour, depending on experience, location, and employer.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

Can I get into an IT Help Desk Associate with no experience?

Entry-level IT Help Desk Associate positions often do not require prior experience and focus on customer service skills, basic technical knowledge, and a willingness to learn. Certifications like CompTIA A+ can improve chances, and on-the-job training is common for new hires.

What are the most commonly searched types of It Help Desk jobs in Kansas?

The most popular types of It Help Desk jobs in Kansas are:

What are popular job titles related to It Help Desk Associate jobs in Kansas?

For It Help Desk Associate jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching It Help Desk Associate jobs in Kansas look for?

The top searched job categories for It Help Desk Associate jobs in Kansas are:

What cities in Kansas are hiring for It Help Desk Associate jobs?

Cities in Kansas with the most It Help Desk Associate job openings:

It Help Desk Associate jobs near you
Infographic showing various It Help Desk Associate job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, 1% Temporary, and 4% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $42,857 per year, or $20.6 per hour.

IT Help Desk Technician

Wichita, KS

MCI Careers
Computer and Electronic Product Manufacturing • 1 - 5K employees
Learn more about MCI Careersexternal

Full-time

Posted 10 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a reliable, service-oriented, and technically capable IT Help Desk Technician to join our IT team and provide day-to-day technical support to employees across the business. The successful candidate will be responsible for supporting end users with hardware, software, operating systems, connectivity, and access-related issues, ensuring that employees have the technology and support they need to work effectively.

This role will suit someone who enjoys troubleshooting, working directly with users, and resolving technical problems in a fast-paced environment. The ideal candidate will have a practical understanding of Windows environments, computer hardware, basic networking, and help desk processes, together with strong communication and customer service skills.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Set up, configure, and image new laptops, desktop computers, and other IT equipment.
  • Install, configure, and update operating systems, software, and applications.
  • Diagnose and resolve common hardware issues involving computers, screens, keyboards, printers, and peripherals.
  • Monitor, manage, and respond to IT help desk tickets within required timeframes.
  • Troubleshoot basic network, Wi-Fi, VPN, and connectivity issues.
  • Create and manage user accounts and basic access permissions.
  • Provide first-line technical support and guidance to employees.
  • Maintain accurate records of support requests, equipment, and troubleshooting activities.
  • Escalate complex technical issues to the appropriate IT team when required.
  • Assist with employee onboarding, offboarding, equipment deployment, and other IT-related activities.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • High School Diploma or equivalent.
  • At least 1 year of experience in IT support, help desk, desktop support, or a related role.
  • Working knowledge of Windows operating systems and common business applications.
  • Basic understanding of computer hardware and networking, including TCP/IP, Wi-Fi, and VPN.
  • Experience using help desk or IT ticketing systems.
  • Strong troubleshooting, problem-solving, and attention to detail.
  • Good customer service and communication skills.
  • Ability to work independently and effectively in a fast-paced environment.
  • Relevant IT qualification or certification would be advantageous.
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About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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