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It Help Desk Associate Jobs in Kansas (NOW HIRING)

Schomp

IT Help Desk Technician Level I

Ford, KS · On-site

$22 - $27/hr

... on IT systems and infrastructure. * Install, configure, and update software and hardware as required. Requirements: * High School Diploma or equivalent work experience. * 0-2 years Helpdesk ...

TERRACON

IT Service Desk Support Staff I

Olathe, KS · On-site

Up to 1-year help desk related experience. * Associate's degree in Information Systems or related ... Open and/or close work orders (via IT Service Desk software) on each call received. * Escalate ...

HR Partners

IT Generalist Supervisor

Topeka, KS · On-site

Responsibilities : • Manage the help desk/desktop team. • Oversee Active Directory, user ... IT Project Management methodology, ensuring projects come in on time and within budget. • ...

RETAIL SUCCESS LLC

Help Desk Specialist

Overland Park, KS · Hybrid

$50K - $65K/yr

Retail Success is seeking a Help Desk Specialist to join our team in Overland Park, KS . This ... Associate's degree or higher in Information Technology, Computer Science, Computer Information ...

Retail Success LLC

Help Desk Specialist

Overland Park, KS · On-site

$50K - $65K/yr

Retail Success is seeking a Help Desk Specialist to join our team in Overland Park, KS . This ... Associate's degree or higher in Information Technology, Computer Science, Computer Information ...

TERRACON

IT Service Desk Support Staff I

Olathe, KS · On-site

Open and/or close work orders (via IT Service Desk software) on each call received. * Escalate ... Up to 1-year help desk related experience. * Associate's degree in Information Systems or related ...

Axos Bank

Sr. IT Manager

Overland Park, KS · On-site

$130K - $150K/yr

Lead the Help Desk function to ensure timely resolution of technical issues, high customer ... Azure Administrator Associate, MCSA/MCSE, ITIL Foundation (preferred). Axos Employee Benefits May ...

defi AUTO LLC

Client Support Desk Analyst

Topeka, KS · On-site

$60K - $75K/yr

This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates should have experience troubleshooting business applications, analyzing data, and supporting software ...

Cboe Global Markets

Trade Desk Associate

Overland Park, KS

$18.25 - $24.75/hr

Help monitor auctions/rotations and assist with block trade and ECRP support as directed Data ... Technology, and Business teams to exchange information and support team goals * Perform other ...

Cboe Global Markets

Trade Desk Associate

Overland Park, KS · On-site

$18.25 - $24.75/hr

Help monitor auctions/rotations and assist with block trade and ECRP support as directed Data ... Technology, and Business teams to exchange information and support team goals * Perform other ...

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All JobsIt Help Desk Associate JobsIt Help Desk Associate Jobs in Kansas

It Help Desk Associate information

See Kansas salary details

$10

$20

$29

How much do it help desk associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for it help desk associate in Kansas is $20.60, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $23.61 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.
What are the most commonly searched types of It Help Desk jobs in Kansas? The most popular types of It Help Desk jobs in Kansas are:
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What job categories do people searching It Help Desk Associate jobs in Kansas look for? The top searched job categories for It Help Desk Associate jobs in Kansas are:
What cities in Kansas are hiring for It Help Desk Associate jobs? Cities in Kansas with the most It Help Desk Associate job openings:
It Help Desk Associate jobs near you

IT Tier II - Help Desk

Saint Francis Ministries

Salina, KS • On-site

Full-time

Posted 21 days ago

Saint Francis Ministries rating

6.7

Company rating: 6.7 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

63rd of 239 rated social care providers

Job description

The Tier II Help Desk Technician is responsible for the full range of remote support to the SFM end user. Support includes software, hardware, handheld devices and provides on-site support to end users on a variety of issues. Responds to tickets escalated from Tier I. Successfully manage assigned ticket to closure, diagnoses and troubleshoots end user desktop application issues and provides appropriate solution, follow-up with end users to provide status updates. Identifying tickets that need to be escalated to higher level technicians in other IT departments or vendor support.
  • Help mentor and train Tier 1 position.
  • Maintain accurate documentation with all interactions with end users.
  • Efficiently schedule technical resources when on-site work is required.
  • Manage on-site technical resources' schedule and set proper client expectations.
  • Serve as gatekeeper between Help Desk team and other IT technical teams.
  • Troubleshoot escalated issues from Tier I and guide to appropriate departments.
  • Improve customer service, perception, and satisfaction.
  • Efficient turnaround times of customer requests.
  • Ability to work in a team and communicate effectively.
  • Work with the IT Help Desk Manager to ensure requests are routed to the proper resource.
  • Answer Helpdesk service tickets and emails.
  • Responsible for entering time and notes accurately.
  • Implements Saint Francis Ministries policies and follow directives as required. Follows and adheres to all pertinent Saint Francis Ministries Standard Operating Procedures (SOP's), rules, personnel policies, and procedures; related accreditation and licensure standards; and federal, state, and local rules, statutes, regulations, and contractual terms.
  • Knowledgeable of and follows all safety procedures.
  • Reports unusual incidents through appropriate Risk Management, clinical and safety channels.
  • Ensures clients' rights are protected.
  • Troubleshoot various VPN issues.

Work Environment:
  • This position operates in a hybrid work environment, combining on-site and remote work.

  • Associate or bachelor's Degree or related technical experience
  • IT based certificates preferred (Microsoft, A+, ITIL)
  • 2 years as a Tier II Help Desk position or related IT Experience
  • Required 21 years of age
  • Must pass a drug screen, MVR, KBI, Child Abuse and Neglect Central Registry Clearance check and an Adult Registry Check
  • FBI Fingerprint check
  • Lifting requirement of 25 lbs.
  • Must have a valid driver's license, acceptable driving record and reliable transportation

What Saint Francis Ministries employees say

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