ZipRecruiter

Log In

1

It Help Desk Associate Jobs in Kansas (NOW HIRING)

HR Partners

IT Generalist Supervisor

Topeka, KS

Manage the help desk/desktop team. * Oversee Active Directory, user account provisioning, access ... Manages IT projects following the IT Project Management methodology, ensuring projects come in on ...

Sales Data Inc

HELP DESK TECHNICIAN

Hutchinson, KS · On-site

$17.25 - $23.50/hr

If you enjoy solving problems, learning new technology, and making a real difference for customers ... Previous Help Desk or Technical Support Experience preferred, but not required * Experience working ...

New

AllSTEM Connections

IT Contractor

Topeka, KS · On-site

$58K/yr

We are seeking a detail-oriented and versatile IT Contractor to assist with a comprehensive systems ... Proven experience in a Help Desk or Desktop Support role. • Technical Skills: Familiarity with ...

Advantage Tech

Service Desk Technician

Olathe, KS · On-site

Advantage Tech is looking for a Service Desk person for our Olathe, KS client. You will be helping ... Up to 1-year help desk related experience. * Associate's degree in Information Systems or related ...

Advantage Tech

Service Desk Technician

Olathe, KS

$20/hr

Advantage Tech is looking for a Service Desk person for our Olathe, KS client. You will be helping ... Up to 1-year help desk related experience. * Associate's degree in Information Systems or related ...

United Warehouse

Be Seen First

IT Support Specialist

Wichita, KS · On-site

$45K - $55K/yr

POSITION OVERVIEW The IT Support Specialist is a people-oriented individual who supports the ... Respond to Help Desk tickets * Set-up new end-user computer and network work systems * Provide ...

New

Lightedge

IT Support Technician

Kansas City, KS · On-site

$20.75 - $28.50/hr

Lightedge is seeking an entry-level IT Support Technician to provide technical support to employees ... Up to 2 years of help desk, customer service, or technical support experience (including ...

Lyons USD 405

IT Assistant

Lyons, KS

$15.50 - $21.25/hr

IT Assistant Title: Technology Support Assistant Pay Rate: See Classified Handbook Supervisor ... maintain help desk tickets for assistance and offer support by training individuals as well as ...

previous pagenext page

Showing results 21-40

All JobsIt Help Desk Associate JobsIt Help Desk Associate Jobs in Kansas

It Help Desk Associate information

See Kansas salary details

$10

$20

$29

How much do it help desk associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for it help desk associate in Kansas is $20.60, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $23.61 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.
What are the most commonly searched types of It Help Desk jobs in Kansas? The most popular types of It Help Desk jobs in Kansas are:
What are popular job titles related to It Help Desk Associate jobs in Kansas? For It Help Desk Associate jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching It Help Desk Associate jobs in Kansas look for? The top searched job categories for It Help Desk Associate jobs in Kansas are:
What cities in Kansas are hiring for It Help Desk Associate jobs? Cities in Kansas with the most It Help Desk Associate job openings:
It Help Desk Associate jobs near you

IT Generalist Supervisor

HR Partners

Topeka, KS

Full-time

Re-posted 5 days ago

Job description

Company: CoreFirst Bank & Trust
Position: IT Generalist Supervisor
Reports to: Director of Information Technology
Classification: Full-Time, Exempt
Hours:8:00 am-5:00 pm, Monday through Friday; other days and hours as needed. Hours may fluctuate and exceed 40 hours in some weeks.
Location: Headquarters - Topeka, KS
Job Summary:
This position is responsible for managing and maintaining the bank’s Help Desk and Desktop Administration. Additional responsibilities include managing servers, network partnerships, Active Directory, and Microsoft 365.
Supervisory duties will include setting schedules, assigning tasks, ensuring task completion, and ensuring that those under their direction have adequate resources to complete their jobs.
Essential Functions & Responsibilities:
  • Manage the help desk/desktop team.
  • Oversee Active Directory, user account provisioning, access management, and identity workflows.
  • Diagnose and resolve hardware, software, and network issues for employees.
  • Manage user accounts, access rights, and permissions across various enterprise systems.
  • Install, configure, and maintain computers, mobile devices, printers, and other peripheral devices.
  • Manages IT projects following the IT Project Management methodology, ensuring projects come in on time and within budget.
  • Performs on-site and remote technical support.
  • Maintains excellent communication with IT management on all tasks and projects.
  • Creates and maintains good technical documentation.
  • Interfaces with software vendors to solve problems experienced with their software.
  • Ability to solve problems independently.
  • Conduct all actions consistent with quality customer service, friendliness, and the overall mission of the bank.
  • Ability to be on call.
Knowledge, Skills, Abilities:
  • Education: High school diploma or equivalent required. Bachelor’s degree is preferred.
  • Experience: Five years of technical experience
  • Experience: 2+ years of IT helpdesk/desktop management
  • Experience: Experience managing and supporting software in Microsoft 365, Active Directory, endpoint management, and networking basics (DNS, DHCP).
  • Proficient with Windows network setup, administration, maintenance, and upgrade
  • Deep understanding of Microsoft 365, Active Directory, endpoint management, and networking basics (DNS, DHCP)
  • Strong analytical and problem-solving skills
  • Strong customer service skills and willingness to assist others
  • Ability to relate and empathize with other people
  • Listening, oral, and written communication skills
  • Detail-oriented
  • Goal-oriented
  • Initiative/self-starter
Competencies:
  • Commitment to CoreFirst Values: Respect, Communication, Integrity, Initiative, and Accountability and demonstrated competencies in Customer Focus, Compliance, Ethics, Perseverance, and Time Management
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, and walk. Some light physical effort required, including the ability to lift up to fifty (50) pounds.
Travel:
Travel is primarily local during the business day, although some local evening and weekend travel may be expected.
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copy machines, filing cabinets, and fax machines.
Applicants must have a clean driving record and pass a drug screen and background checks
Internal applicants must meet the minimum requirements of their current job, notify their manager/supervisor they are applying for the position, and submit a resume via the employee portal
CoreFirst provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, CoreFirst Bank & Trust complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.