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Desktop Support Analyst Jobs in Kansas (NOW HIRING)

Careficient

Desktop Support Analyst

Overland Park, KS · On-site

$22 - $29.50/hr

Job Summary We are seeking a knowledgeable and customer-focused Desktop Support Analyst II to join our IT support team. This position involves resolving end-user technical issues, providing Tier 1 ...

Careficient

Desktop Support Analyst

Overland Park, KS · On-site

$65K - $75K/yr

Job Summary We are seeking a knowledgeable and customer-focused Desktop Support Analyst II to join our IT support team. This position involves resolving end-user technical issues, providing Tier 1 ...

Careficient

Desktop Support Analyst

Overland Park, KS · On-site

$22 - $29.50/hr

Job Summary We are seeking a knowledgeable and customer-focused Desktop Support Analyst II to join our IT support team. This position involves resolving end-user technical issues, providing Tier 1 ...

Careficient

Desktop Support Analyst

Overland Park, KS · On-site

Salary: $65,000-$75,000, DOE Job Summary We are seeking a knowledgeable and customer-focused Desktop Support Analyst II to join our IT support team. This position involves resolving end-user ...

TekCommands Inc

Desktop support

Riverton, KS · On-site

$15.50 - $19.75/hr

Desktop Support * Endpoint Management (SCCM, Microsoft Intune, MECM, Workspace ONE, Jamf, etc ... Monitor endpoint health and resolve recurring issues through root cause analysis. * Manage ...

Nationmind

Desktop Support

Kansas City, KS · On-site

$25 - $30/hr

Desktop Support Technician Location: Kansas City, KS (onsite) Duration: 12 months contract Pay rate range: $25/hr to $30/hr W2 Description * Deskside Technician. * Infrastructural support to the end ...

URBN

URBN IT Support Analyst

Kansas City, KS · On-site

Role Summary URBN is looking for an IT Support Analyst position who will responsible for support of all IT systems within the Distribution Center (DC) and other desktop support across the enterprise.

URBN

URBN IT Support Analyst

Kansas City, KS

Role Summary URBN is looking for an IT Support Analyst position who will responsible for support of all IT systems within the Distribution Center (DC) and other desktop support across the enterprise.

Murtech Staffing and Solutions

Be Seen First

Desktop Support Technician

Overland Park, KS · On-site

$22/hr

Desktop Support Technician Location: Overland Park, KS 66211 Pay Rate: $22/HR W2 Hours: Mon-Fri, 8am-4:30pm Duration: 1-3 months Provided: * PC refresh project * Inventory of IT equipment (Un-box ...

MCI Careers

Desktop Support Technician

Wichita, KS

$15 - $19.25/hr

We're looking for a customer-focused and technically skilled Desktop Support Technician to join our IT team. In this role, you'll provide both on-site and remote technical support, ensuring employees ...

MCI Careers

Desktop Support Technician

Wichita, KS

$15 - $19.25/hr

We're looking for a customer-focused and technically skilled Desktop Support Technician to join our IT team. In this role, you'll provide both on-site and remote technical support, ensuring employees ...

MCI Careers

Desktop Support Technician

Wichita, KS · On-site

$15 - $19.25/hr

We're looking for a customer-focused and technically skilled Desktop Support Technician to join our IT team. In this role, you'll provide both on-site and remote technical support, ensuring employees ...

MCI Careers

Desktop Support Technician

Wichita, KS

$15 - $19.25/hr

We're looking for a customer-focused and technically skilled Desktop Support Technician to join our IT team. In this role, you'll provide both on-site and remote technical support, ensuring employees ...

TechDigital Corporation

Field Service / Desktop

Riverton, KS · On-site

$15.50 - $19.75/hr

... support continuous improvement and reduce repeated incidents -Perform root cause analysis for recurring desktop issues and recommend sustainable remediation actions that enhance reliability and ...

A3 Staffing Solutions

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Desktop Support Technician I - WWMH

Overland Park, KS · On-site

$18 - $20/hr

Position Overview We are seeking a customer-focused Desktop Support Technician to provide onsite technical support in an enterprise environment. The ideal candidate is experienced in troubleshooting ...

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All JobsDesktop Support Analyst JobsDesktop Support Analyst Jobs in Kansas

Desktop Support Analyst information

See Kansas salary details

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$23

$35

How much do desktop support analyst jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for desktop support analyst in Kansas is $23.98, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $26.78 per hour, depending on experience, location, and employer.

What does a Desktop Support Analyst do?

A Desktop Support Analyst is responsible for providing technical support to users regarding computer hardware, software, and network issues. They help troubleshoot problems, install or upgrade computer systems, and ensure that all workstations operate efficiently. Their role often involves responding to service requests, maintaining documentation, and collaborating with other IT professionals to resolve complex issues. The goal is to minimize downtime and ensure users can work productively with their technology.

What are the key skills and qualifications needed to thrive as a Desktop Support Analyst, and why are they important?

To thrive as a Desktop Support Analyst, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and enterprise software such as Microsoft Active Directory is common in this role. Strong communication, patience, and problem-solving abilities help analysts effectively support users and resolve issues efficiently. These skills and qualities are vital for minimizing downtime, ensuring smooth IT operations, and delivering excellent end-user support.

How much does a support analyst make in the US?

A Desktop Support Analyst in the US typically earns between $45,000 and $70,000 annually, depending on experience, location, and certifications. Entry-level roles may start lower, while experienced analysts with certifications like CompTIA or Microsoft can earn higher salaries. The role often involves troubleshooting hardware and software issues in an office environment.

Is desktop support an IT job?

Yes, desktop support is an IT job that involves assisting users with computer hardware, software, and network issues. It typically requires knowledge of operating systems, troubleshooting skills, and familiarity with tools like remote support software. Certifications such as CompTIA A+ can enhance job prospects in this field.

What is the difference between Desktop Support Analyst vs Help Desk Technician?

AspectDesktop Support AnalystHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentOn-site, troubleshooting hardware/software issuesRemote or on-site, providing user support
Industry UsageIT departments across various industriesCustomer service and IT support roles
Common Search IntentTechnical troubleshooting, hardware supportUser support, issue resolution

While both roles involve supporting users with technical issues, a Desktop Support Analyst typically handles more complex hardware and software troubleshooting on-site, whereas a Help Desk Technician often provides remote support and handles a broader range of user inquiries. Both roles require similar certifications and are essential in IT support teams across industries.

Is helpdesk a good entry-level IT job?

A helpdesk role, such as a Desktop Support Analyst, is considered a good entry-level IT job because it provides foundational experience in troubleshooting, customer service, and technical support. It often involves working with common tools like Windows, Active Directory, and ticketing systems, making it a valuable stepping stone for advancing in IT careers.

What are some common challenges faced by Desktop Support Analysts, and how can they be effectively managed?

Desktop Support Analysts often encounter challenges such as troubleshooting complex technical issues under time pressure, supporting a diverse range of hardware and software, and communicating technical solutions to users with varying levels of technical expertise. Effective management of these challenges involves staying current with technology updates, maintaining strong documentation practices, and developing excellent interpersonal skills. Regular collaboration with IT colleagues and end-users also helps in efficiently resolving problems and ensuring a seamless workflow.

What is the role of a desktop support analyst?

A desktop support analyst provides technical assistance to users by troubleshooting hardware, software, and network issues on desktop computers and related devices. They install, configure, and maintain computer systems, often using remote support tools, and may hold certifications like CompTIA A+ to ensure technical proficiency.
What are popular job titles related to Desktop Support Analyst jobs in Kansas? For Desktop Support Analyst jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Desktop Support Analyst jobs in Kansas look for? The top searched job categories for Desktop Support Analyst jobs in Kansas are:
Desktop Support Analyst jobs near you
Infographic showing various Desktop Support Analyst job openings in Kansas as of June 2026, with employment types broken down into 3% Internship, 87% Full Time, 7% Part Time, and 3% Contract. Highlights an 84% Physical, 6% Hybrid, and 10% Remote job distribution, with an average salary of $49,887 per year, or $24 per hour.

Desktop Support Analyst

Careficient

Overland Park, KS • On-site

$22 - $29.50/hr

Full-time

Medical, Dental, Vision

Re-posted 29 days ago

Job description

Job Summary

We are seeking a knowledgeable and customer-focused Desktop Support Analyst II to join our IT support team. This position involves resolving end-user technical issues, providing Tier 1 and Tier 2 support, and assisting with fundamental network and infrastructure tasks. The ideal candidate will have a strong technical background, excellent communication and writing skills, and experience in supporting both desktop and mobile device environments.


Key Responsibilities

  • Respond to and resolve hardware, software, and network-related issues via phone, email, remote tools, or in person.
  • Provide Tier 1 and Tier 2 support for desktop systems, mobile devices, and business applications.
  • Install, configure, and maintain desktops, laptops, printers, and other peripheral devices.
  • Contributes to special projects focused on end-user support.
  • Support and troubleshoot mobile platforms, including Android and iOS, for email setup, MDM enrollment, and app troubleshooting.
  • Assist with basic network infrastructure support: unmanaged/managed switches, access points, patch panels, VPN firewalls.
  • Document issues, resolutions, and procedures in the ticketing system using clear, concise, and professional writing.
  • Conduct user onboarding and offboarding, including the setup of accounts and equipment.
  • Ensure compliance with security policies and operational procedures.
  • Escalate unresolved or complex issues to senior IT staff or specialized teams.


Qualifications

Required:

  • 2-4 years of experience in an IT Help Desk or desktop support role.
  • Broad general knowledge of computer technology and applications.
  • Experience supporting Windows OS, Office 365, and Active Directory.
  • Proficiency in supporting Android and iOS devices.
  • Knowledge of basic networking equipment, including switches, firewalls, and access points.
  • Broad general knowledge of computer technology and applications.
  • Basic understanding of networking concepts: IP addressing, DNS, DHCP, VLANs.
  • Experience with physical network troubleshooting (e.g., patch panels, port mapping).
  • Experience with VPN setup and reviewing firewall logs for connectivity issues.
  • Strong written communication skills for documentation and user communication.
  • Excellent verbal communication and customer service abilities.

Preferred:

  • Associate's or bachelor's degree in IT, Computer Science, or equivalent experience and training, preferably with a concentration in Computer Science or a healthcare-related field.
  • Industry certifications: CompTIA A+, Network+, or Cisco CCNA.
  • Familiarity with Ubiquiti, Meraki, or similar SMB networking platforms.
  • Experience with mobile device management (MDM) platforms.
  • Exposure to macOS or Linux environments.

Working Environment

  • Standard business hours with occasional after-hours support or maintenance windows.
  • May involve lifting and moving IT equipment (up to 40 lbs.) and working in server and network closets.
  • Hybrid or on-site support is required based on organizational needs.
  • Role requires regional travel


What We Offer

  • Competitive salary and benefits package
  • Supportive and collaborative team environment.
  • Healthcare coverage, including dental and vision.
  • Hands-on exposure to a broad range of IT systems and infrastructure

Apply