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Senior Desktop Support Analyst Jobs in Kansas (NOW HIRING)

Careficient

Desktop Support Analyst

Overland Park, KS · On-site

$22 - $29.50/hr

Job Summary We are seeking a knowledgeable and customer-focused Desktop Support Analyst II to join ... Escalate unresolved or complex issues to senior IT staff or specialized teams. Qualifications ...

Careficient

Desktop Support Analyst

Overland Park, KS · On-site

... Desktop Support Analyst II to join our IT support team. This position involves resolving end-user ... Escalate unresolved or complex issues to senior IT staff or specialized teams. Qualifications ...

TekCommands Inc

Desktop support

Riverton, KS · On-site

$15.50 - $19.75/hr

Desktop Support * Endpoint Management (SCCM, Microsoft Intune, MECM, Workspace ONE, Jamf, etc ... Monitor endpoint health and resolve recurring issues through root cause analysis. * Manage ...

MCI Careers

Desktop Support Technician

Wichita, KS · On-site

$15 - $19.25/hr

Escalate complex technical issues to senior IT support or engineering teams when required ... Previous experience in Desktop Support, IT Help Desk, or a similar technical support role. * Strong ...

URBN

URBN IT Support Analyst

Kansas City, KS · On-site

Role Summary URBN is looking for an IT Support Analyst position who will responsible for support of all IT systems within the Distribution Center (DC) and other desktop support across the enterprise.

URBN

URBN IT Support Analyst

Kansas City, KS · On-site

Role Summary URBN is looking for an IT Support Analyst position who will responsible for support of all IT systems within the Distribution Center (DC) and other desktop support across the enterprise.

MCI Careers

Desktop Support Technician

Wichita, KS · On-site

$15 - $19.25/hr

Manage desktop hardware and software assets, ensuring inventory and software licensing records ... Escalate complex technical issues to senior IT support or engineering teams when required.

MCI Careers

Desktop Support Technician

Wichita, KS · On-site

$15 - $19.25/hr

Manage desktop hardware and software assets, ensuring inventory and software licensing records ... Escalate complex technical issues to senior IT support or engineering teams when required.

MCI Careers

Desktop Support Technician

Wichita, KS · On-site

$15 - $19.25/hr

Manage desktop hardware and software assets, ensuring inventory and software licensing records ... Escalate complex technical issues to senior IT support or engineering teams when required.

TechDigital Corporation

Field Service / Desktop

Riverton, KS · On-site

$15.50 - $19.75/hr

... support continuous improvement and reduce repeated incidents -Perform root cause analysis for recurring desktop issues and recommend sustainable remediation actions that enhance reliability and ...

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All JobsDesktop Support Analyst JobsSenior Desktop Support Analyst JobsSenior Desktop Support Analyst Jobs in Kansas

Senior Desktop Support Analyst information

See Kansas salary details

$22.7K

$74.5K

$123.5K

How much do senior desktop support analyst jobs pay per year?

As of Aug 12, 2026, the average yearly pay for senior desktop support analyst in Kansas is $74,549.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,400.00 and $81,200.00 per year, depending on experience, location, and employer.

What is a senior desktop support analyst?

Senior Desktop Support Analysts are IT professionals responsible for providing advanced technical support for computer systems, software, and hardware within an organization. They handle complex issues escalated from junior support staff, perform troubleshooting, and ensure that end-users experience minimal downtime. In addition to resolving technical problems, they may also assist in training staff, maintaining IT documentation, and implementing system upgrades. Their expertise helps keep business operations running smoothly by resolving IT-related issues efficiently.

What are the key skills and qualifications needed to thrive as a senior desktop support analyst, and why are they important?

To excel as a Senior Desktop Support Analyst, you need in-depth knowledge of operating systems, hardware troubleshooting, network fundamentals, and typically an associate degree or equivalent experience in IT. Familiarity with ticketing systems, remote support tools, Active Directory, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are commonly expected. Strong problem-solving abilities, effective communication, and customer service orientation distinguish top performers in this role. These skills ensure prompt resolution of technical issues, minimal downtime, and a positive experience for end users.

What are some common challenges faced by senior desktop support analysts, and how can they be managed effectively?

Senior Desktop Support Analysts often encounter complex technical issues that require quick diagnosis and resolution, especially when supporting executive-level staff or managing high-priority incidents. They may also need to balance multiple support tickets simultaneously while maintaining high customer satisfaction. Effective time management, clear communication, and continuously updating technical knowledge are key strategies for managing these challenges. Collaborating closely with IT teams and documenting solutions also helps streamline recurring issues and supports overall team efficiency.

What is the difference between Senior Desktop Support Analyst vs Desktop Support Technician?

AspectSenior Desktop Support AnalystDesktop Support Technician
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), HDI Support Center AnalystCompTIA A+, HDI Support Center Analyst (entry-level certifications)
Work EnvironmentCorporate IT departments, enterprise environments, help desk teamsHelp desks, small business IT support, on-site troubleshooting
ResponsibilitiesAdvanced troubleshooting, user training, system upgrades, mentorshipBasic hardware/software support, issue resolution, user assistance

The Senior Desktop Support Analyst typically handles more complex issues, provides mentorship, and works in larger enterprise environments. In contrast, the Desktop Support Technician focuses on basic support tasks and troubleshooting. Both roles require similar certifications but differ in scope and experience level.

What are popular job titles related to Senior Desktop Support Analyst jobs in Kansas? For Senior Desktop Support Analyst jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Senior Desktop Support Analyst jobs in Kansas look for? The top searched job categories for Senior Desktop Support Analyst jobs in Kansas are:
What cities in Kansas are hiring for Senior Desktop Support Analyst jobs? Cities in Kansas with the most Senior Desktop Support Analyst job openings:
Senior Desktop Support Analyst jobs near you
Infographic showing various Senior Desktop Support Analyst job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $74,549 per year, or $35.8 per hour.

Desktop Support Analyst

Careficient

Overland Park, KS • On-site

$22 - $29.50/hr

Full-time

Medical, Dental, Vision

Re-posted 9 days ago

Job description

Job Summary

We are seeking a knowledgeable and customer-focused Desktop Support Analyst II to join our IT support team. This position involves resolving end-user technical issues, providing Tier 1 and Tier 2 support, and assisting with fundamental network and infrastructure tasks. The ideal candidate will have a strong technical background, excellent communication and writing skills, and experience in supporting both desktop and mobile device environments.


Key Responsibilities

  • Respond to and resolve hardware, software, and network-related issues via phone, email, remote tools, or in person.
  • Provide Tier 1 and Tier 2 support for desktop systems, mobile devices, and business applications.
  • Install, configure, and maintain desktops, laptops, printers, and other peripheral devices.
  • Contributes to special projects focused on end-user support.
  • Support and troubleshoot mobile platforms, including Android and iOS, for email setup, MDM enrollment, and app troubleshooting.
  • Assist with basic network infrastructure support: unmanaged/managed switches, access points, patch panels, VPN firewalls.
  • Document issues, resolutions, and procedures in the ticketing system using clear, concise, and professional writing.
  • Conduct user onboarding and offboarding, including the setup of accounts and equipment.
  • Ensure compliance with security policies and operational procedures.
  • Escalate unresolved or complex issues to senior IT staff or specialized teams.


Qualifications

Required:

  • 2-4 years of experience in an IT Help Desk or desktop support role.
  • Broad general knowledge of computer technology and applications.
  • Experience supporting Windows OS, Office 365, and Active Directory.
  • Proficiency in supporting Android and iOS devices.
  • Knowledge of basic networking equipment, including switches, firewalls, and access points.
  • Broad general knowledge of computer technology and applications.
  • Basic understanding of networking concepts: IP addressing, DNS, DHCP, VLANs.
  • Experience with physical network troubleshooting (e.g., patch panels, port mapping).
  • Experience with VPN setup and reviewing firewall logs for connectivity issues.
  • Strong written communication skills for documentation and user communication.
  • Excellent verbal communication and customer service abilities.

Preferred:

  • Associate's or bachelor's degree in IT, Computer Science, or equivalent experience and training, preferably with a concentration in Computer Science or a healthcare-related field.
  • Industry certifications: CompTIA A+, Network+, or Cisco CCNA.
  • Familiarity with Ubiquiti, Meraki, or similar SMB networking platforms.
  • Experience with mobile device management (MDM) platforms.
  • Exposure to macOS or Linux environments.

Working Environment

  • Standard business hours with occasional after-hours support or maintenance windows.
  • May involve lifting and moving IT equipment (up to 40 lbs.) and working in server and network closets.
  • Hybrid or on-site support is required based on organizational needs.
  • Role requires regional travel


What We Offer

  • Competitive salary and benefits package
  • Supportive and collaborative team environment.
  • Healthcare coverage, including dental and vision.
  • Hands-on exposure to a broad range of IT systems and infrastructure

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