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Senior Desktop Support Analyst Jobs (NOW HIRING)

Essel Environmental

Senior Desktop Support

Menlo Park, CA · On-site

$23.75 - $30.25/hr

Senior Desktop Support Start your career with Essel! We are looking for a Senior Desktop Support to support one of our clients in Menlo Park or San Francisco area. Do you have what it takes to take ...

Diverse Lynx

Senior Desktop Support

Boston, MA · On-site

Senior Desktop Support Location:-133 Brookline Ave-Boston,MA -02215 Contract NOTE: Need profiles ... analysis and resolution. - Support Remote and Work-From-Home Staff - Be proficient in oral and ...

Essel

Senior Desktop Support

Menlo Park, CA · On-site

$23.75 - $30.25/hr

We are looking for a Senior Desktop Support to support one of our clients in Menlo park or San Francisco area. Do you have what it takes to take the next step? * * Update and maintain technology ...

Essel

Senior Desktop Support

Menlo Park, CA · On-site

$23.75 - $30.25/hr

We are looking for a Senior Desktop Support to support one of our clients in Menlo park or San Francisco area. Do you have what it takes to take the next step? * * Update and maintain technology ...

Essel

Senior Desktop Support

Menlo Park, CA · On-site

$23.75 - $30.25/hr

We are looking for a Senior Desktop Support to support one of our clients in Menlo park or San Francisco area. Do you have what it takes to take the next step? * * Update and maintain technology ...

Essel

Senior Desktop Support

Menlo Park, CA · On-site

$23.75 - $30.25/hr

We are looking for a Senior Desktop Support to support one of our clients in Menlo park or San Francisco area. Do you have what it takes to take the next step? * * Update and maintain technology ...

Gunvor

Desktop Support Analyst

Houston, TX · On-site

$22.25 - $29.75/hr

Desktop Support Analyst Contract Type: Permanent Time Type: Full time Desktop Support Analyst The ... senior team members. The role focuses on assisting with day-to-day infrastructure operations ...

VDart

Senior Desktop Support

Chicago, IL · On-site

$21 - $26.50/hr

Senior Desktop Support Chicago, IL (Onsite) Contract * Troubleshooting & Managing Desktop / Laptop / Handhelds * Trouble shooting Printers * Knowledge on Servers and Network * Working knowledge on ...

Gunvor

Desktop Support Analyst

Houston, TX · On-site

$22.25 - $29.75/hr

Desktop Support Analyst Contract Type: Permanent Time Type: Full time Desktop Support Analyst The ... senior team members. The role focuses on assisting with day-to-day infrastructure operations ...

Samprasoft

Senior Desktop Support Technician

Washington, DC · On-site

$23 - $29.25/hr

Senior Desktop Support Technician Our client, partnered with Randstad, is seeking a skilled Senior Desktop Support Technician to join their team in Washington, DC. This role requires a strong ...

Programmers.io

Senior Desktop Support

Boston, MA · On-site

Senior Desktop Support provides on-site IT support for providers and practice managers in a ... analysis and resolution. - Support Remote and Work-From-Home Staff - Be proficient in oral and ...

Programmers.io

Senior Desktop Support

Boston, MA · On-site

Senior Desktop Support provides on-site IT support for providers and practice managers in a ... analysis and resolution. - Support Remote and Work-From-Home Staff - Be proficient in oral and ...

University of Miami

Sr. Desktop Support Technician

Miami, FL · On-site

$19.25 - $24.75/hr

Sr. Desktop Support Technician The University of Miami's UMIT Department has an exciting ... Ability to analyze, organize, and prioritize work under pressure while meeting deadlines. * Ability ...

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Senior Desktop Support Analyst information

See salary details

$25.5K

$83.6K

$138.5K

How much do senior desktop support analyst jobs pay per year?

As of May 28, 2026, the average yearly pay for senior desktop support analyst in the United States is $83,590.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,500.00 and $91,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Desktop Support Analyst, and why are they important?

To excel as a Senior Desktop Support Analyst, you need in-depth knowledge of operating systems, hardware troubleshooting, network fundamentals, and typically an associate degree or equivalent experience in IT. Familiarity with ticketing systems, remote support tools, Active Directory, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are commonly expected. Strong problem-solving abilities, effective communication, and customer service orientation distinguish top performers in this role. These skills ensure prompt resolution of technical issues, minimal downtime, and a positive experience for end users.

What are some common challenges faced by Senior Desktop Support Analysts, and how can they be managed effectively?

Senior Desktop Support Analysts often encounter complex technical issues that require quick diagnosis and resolution, especially when supporting executive-level staff or managing high-priority incidents. They may also need to balance multiple support tickets simultaneously while maintaining high customer satisfaction. Effective time management, clear communication, and continuously updating technical knowledge are key strategies for managing these challenges. Collaborating closely with IT teams and documenting solutions also helps streamline recurring issues and supports overall team efficiency.

What are Senior Desktop Support Analysts?

Senior Desktop Support Analysts are IT professionals responsible for providing advanced technical support for computer systems, software, and hardware within an organization. They handle complex issues escalated from junior support staff, perform troubleshooting, and ensure that end-users experience minimal downtime. In addition to resolving technical problems, they may also assist in training staff, maintaining IT documentation, and implementing system upgrades. Their expertise helps keep business operations running smoothly by resolving IT-related issues efficiently.

What is the difference between Senior Desktop Support Analyst vs Desktop Support Technician?

AspectSenior Desktop Support AnalystDesktop Support Technician
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), HDI Support Center AnalystCompTIA A+, HDI Support Center Analyst (entry-level certifications)
Work EnvironmentCorporate IT departments, enterprise environments, help desk teamsHelp desks, small business IT support, on-site troubleshooting
ResponsibilitiesAdvanced troubleshooting, user training, system upgrades, mentorshipBasic hardware/software support, issue resolution, user assistance

The Senior Desktop Support Analyst typically handles more complex issues, provides mentorship, and works in larger enterprise environments. In contrast, the Desktop Support Technician focuses on basic support tasks and troubleshooting. Both roles require similar certifications but differ in scope and experience level.

More about Senior Desktop Support Analyst jobs
What cities are hiring for Senior Desktop Support Analyst jobs? Cities with the most Senior Desktop Support Analyst job openings:
What are the most commonly searched types of Desktop Support Analyst jobs? The most popular types of Desktop Support Analyst jobs are:
What states have the most Senior Desktop Support Analyst jobs? States with the most job openings for Senior Desktop Support Analyst jobs include:
What job categories do people searching Senior Desktop Support Analyst jobs look for? The top searched job categories for Senior Desktop Support Analyst jobs are:
Senior Desktop Support Analyst jobs near you
Infographic showing various Senior Desktop Support Analyst job openings in the United States as of May 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 100% In-person job distribution, with an average salary of $83,590 per year, or $40.2 per hour.
Senior Desktop Support Analyst

Senior Desktop Support Analyst

1872 Consulting

Miami, FL • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Senior Desktop Support Analyst

The Desktop Support Analyst responsible for day-to-day support of PC hardware and software. This includes installing, diagnosing, repairing, maintaining, and upgrading of personal computers and related systems. The candidate must have strong analytical skills and the ability to operate in extreme high-pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. The candidate will also be supporting and maintaining the conference rooms. Our conference center is used for high level, fast pace, meetings, depositions, video conferences and large events. The candidate should also be able to work independently when working remote when required. The individual will also be supporting remote trial setups and support on a regular basis. The individual may also be asked to assist the Global IT Service Desk by providing phone support to our customers if needed.

What You'll Be Doing
  • Excellent judgment in assessing user issues; intermediate trouble-shooting methodology.
  • Ability to work to the best resolution either through own knowledge or proper, timely escalation.
  • Proficient in Windows 10 OS and core application suite; including the Microsoft Suite and various applications.
  • Intermediate knowledge of Remote Computing and Citrix experience.
  • Intermediate PC troubleshooting skills and assists other team members in troubleshooting and diagnosing issues
  • Intermediate knowledge of iOS setup and troubleshooting.
  • Knowledge of networks including wireless experience.
  • Intermediate understanding and knowledge of Voice over IP (VOIP) telephone systems.
  • Demonstrates the willingness and ability to help other team members on difficult issues.
  • Documents new findings/solutions and processes
  • Adheres to use of call ticketing system for each incident (e.g. request, issues, etc.).
  • Understands and follows ticket ownership guidelines and system usage.
  • Solid ability to research information through internal and external sources.
  • Adheres to written procedures, checklists and all quality control associated with project rollouts.
  • Participates in on-call and overtime on an as needed basis.
  • Ability to setup and troubleshoot video and audio in conference rooms.
  • Support the day-to-day Conference Center Technology operational needs. Set up audio conferences (microphones, sound systems, speakerphones, conference calls).
  • Set up and Support remote Zoom, WebEx, MS Teams and Remo events.
  • Set up presentation equipment (LCD projectors, screens, videos).
  • Become proficient on the operation of Crestron program.
Skills We're Seeking
  • 5+ years of experience with IT Technical Support
  • At least 2+ years of experience with desktop/in person support
  • Must have strong experience supporting hardware and software in a Microsoft environment
  • Must have experience supporting laptops, desktops and mobile devices
Nice To Have Experience
  • Citrix support
  • Avaya support
  • AirWatch or another Mobile Device Management experience
  • AV Support – ideally with Polycom
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About 1872 Consulting

Sourced by ZipRecruiter

1872 Consulting, based in Chicago, IL, USA, operates within the IT consulting industry. Armed with a diverse team of experts, the company offers specialized IT consulting services, focusing on modernizing business technologies and driving innovative business strategies. Established in 1872, the company has a rich history marked by its commitment to bridging the gap between businesses and technology. Its mission is to empower organizations to surpass their business goals by providing state-of-the-art IT solutions and service. The company prides itself on its core values of integrity, excellence, and innovation, instilling these principles in every project they undertake.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Chicago, IL, US

Year founded

2014

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