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Senior Desktop Support Analyst Jobs (NOW HIRING)

Goodwin

Sr. Desktop Support Analyst - SF

San Francisco, CA

$27.50 - $36.75/hr

As the Sr. Desktop Support Analyst, you will be responsible for providing high-quality desktop, mobile device and applications support for attorneys and professional staff, both locally in the office ...

StoneX Group

Desktop Support Engineer

Kansas City, MO · On-site

Escalate complex or unresolved technical issues to senior Desktop Support Analysts, leads, or specialized support teams with clear notes and troubleshooting details. * Ensure accurate documentation ...

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How much do senior desktop support analyst jobs pay per year?

As of Sep 9, 2026, the average yearly pay for senior desktop support analyst in the United States is $83,590.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,500.00 and $91,000.00 per year, depending on experience, location, and employer.

What is a senior desktop support analyst?

Senior Desktop Support Analysts are IT professionals responsible for providing advanced technical support for computer systems, software, and hardware within an organization. They handle complex issues escalated from junior support staff, perform troubleshooting, and ensure that end-users experience minimal downtime. In addition to resolving technical problems, they may also assist in training staff, maintaining IT documentation, and implementing system upgrades. Their expertise helps keep business operations running smoothly by resolving IT-related issues efficiently.

What are the key skills and qualifications needed to thrive as a senior desktop support analyst, and why are they important?

To excel as a Senior Desktop Support Analyst, you need in-depth knowledge of operating systems, hardware troubleshooting, network fundamentals, and typically an associate degree or equivalent experience in IT. Familiarity with ticketing systems, remote support tools, Active Directory, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are commonly expected. Strong problem-solving abilities, effective communication, and customer service orientation distinguish top performers in this role. These skills ensure prompt resolution of technical issues, minimal downtime, and a positive experience for end users.

What are some common challenges faced by senior desktop support analysts, and how can they be managed effectively?

Senior Desktop Support Analysts often encounter complex technical issues that require quick diagnosis and resolution, especially when supporting executive-level staff or managing high-priority incidents. They may also need to balance multiple support tickets simultaneously while maintaining high customer satisfaction. Effective time management, clear communication, and continuously updating technical knowledge are key strategies for managing these challenges. Collaborating closely with IT teams and documenting solutions also helps streamline recurring issues and supports overall team efficiency.

What is the difference between Senior Desktop Support Analyst vs Desktop Support Technician?

AspectSenior Desktop Support AnalystDesktop Support Technician
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), HDI Support Center AnalystCompTIA A+, HDI Support Center Analyst (entry-level certifications)
Work EnvironmentCorporate IT departments, enterprise environments, help desk teamsHelp desks, small business IT support, on-site troubleshooting
ResponsibilitiesAdvanced troubleshooting, user training, system upgrades, mentorshipBasic hardware/software support, issue resolution, user assistance

The Senior Desktop Support Analyst typically handles more complex issues, provides mentorship, and works in larger enterprise environments. In contrast, the Desktop Support Technician focuses on basic support tasks and troubleshooting. Both roles require similar certifications but differ in scope and experience level.

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Senior Desktop Support Analyst jobs near you
Infographic showing various Senior Desktop Support Analyst job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $83,590 per year, or $40.2 per hour.

Senior Desktop Support Analyst

Savannah, GA • On-site

Gulfstream Aerospace Corporation
Aviation • 10K+ employees
Learn more about Gulfstream Aerospace Corporationexternal

Full-time

Posted 16 days ago

Gulfstream Aerospace rating

8.8

Company rating: 8.8 out of 10

Based on 185 frontline employees who took The Breakroom Quiz

13th of 72 rated aerospace companies

Job description

Senior Desktop Support Analyst in  GAC Savannah


Unique Skills:

1. PowerShell Automation
2. Microsoft 365 Administration
3. Endpoint Management (Intune/MECM)
4. User Experience (UX) Mindset
5. Root Cause Analysis
6. Cybersecurity Awareness
7. Data Analytics and Reporting
8. Executive Support
9. Technical Writing
10. Project Management
 


 

Education and Experience Requirements
Bachelor's Degree or equivalent combination of education and experience to successfully perform the essential functions of the job. Degree in Computer Science, Management Information Systems, or technology related field highly preferred. 3 years experience providing desktop technical support. Position Purpose: Provide guidance and on-site executive support for installed products and applications in a timely, competent and highly professional manner. This role will primarily provide support for C-suite executives and their support staff.
Job Description
Principle Duties and Responsibilities: Essential Functions:
  1. Provide technical support and guidance on software installation, utilization and troubleshooting to ensure successful implementation.
  2. Analyze the customer's technical environment and explain complex issues to customers in a non-technical way in order to maintain customer satisfaction.
  3. Observe and report on activities used to support customers; provide ideas, input, and innovation throughout the development process.
  4. Provide technical support to executive management and designated VIPs, and training to customer staff.
Perform other duties as assigned. Other Requirements:
  1. Ability to provide technical support service delivery within established guidelines.
  2. Desktop/windows/PC expertise.
  3. Problem solving and customer facing skills.
  4. Deep understanding of the ITIL Incident Management Process.
  5. Excellent interpersonal skills to effectively interact with internal/external clients/vendors.
  6. Excellent analytical, assessment, planning, verbal and written communications skills.
  7. Soft skills and technical skills that contribute to client satisfaction.
A credit history check from a national credit bureau will be conducted for all candidates for this position including new hires and current employees seeking promotion or transfer. This job requires one to be able to read, write, speak, and understand the English language.

Additional Information

Requisition Number: 235711

Category: Information Systems

Percentage of Travel: Up to 25%

Shift: First

Employment Type: Full-time

Posting End Date: 09/11/2026 

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.

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Copyright 2025 Gulfstream Aerospace Corporation. All Rights Reserved. A General Dynamics Company.
 

Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft

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About Gulfstream

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Copyright © 2020 Gulfstream Aerospace Corporation. All Rights Reserved. A General Dynamics Company ( . Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft

Industry

Aviation

Company size

10,000+ Employees

Headquarters location

Savannah, GA, US

Year founded

1958

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