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Senior Desktop Support Analyst Jobs (NOW HIRING)

Goodwin

Senior Desktop Support Analyst

Boston, MA · On-site

As the Desktop Support Analyst, you will be responsible for providing high-quality desktop, mobile ... senior management, and implement approved changes. Act as a liaison between the other support ...

Essel

Senior Desktop Support

Menlo Park, CA · On-site

$23.75 - $30.25/hr

We are looking for a Senior Desktop Support to support one of our clients in Menlo park or San Francisco area. Do you have what it takes to take the next step? * * Update and maintain technology ...

Essel

Senior Desktop Support

Menlo Park, CA

$23.75 - $30.25/hr

We are looking for a Senior Desktop Support to support one of our clients in Menlo park or San Francisco area. Do you have what it takes to take the next step? * * Update and maintain technology ...

Goodwin

Sr. Desktop Support Analyst - SF

San Francisco, CA · On-site

$27.50 - $36.75/hr

As the Sr. Desktop Support Analyst, you will be responsible for providing high-quality desktop, mobile device and applications support for attorneys and professional staff, both locally in the office ...

Essel

Senior Desktop Support

Menlo Park, CA · On-site

$23.75 - $30.25/hr

We are looking for a Senior Desktop Support to support one of our clients in Menlo park or San Francisco area. Do you have what it takes to take the next step? * * Update and maintain technology ...

Addison Group

Senior Desktop Analyst

Oklahoma City, OK · Remote

$26 - $28/hr

Role: Senior Desktop Support Technician Position Type: Contract Location: Oklahoma City, OK (100 ... cause analysis abilities • Comfortable supporting both routine service requests and complex ...

T&T Companies

DESKTOP SUPPORT ANALYST (SENIOR)

Pasadena, TX · On-site

$21.25 - $28.50/hr

SHIFT INFORMATION The standard work schedule for a Senior Desktop Support Analyst is Monday-Friday, 0700-1600; however, this work schedule may vary and include overtime, weekends, holidays, and ...

Programmers.io

Senior Desktop Support

Boston, MA · On-site

Senior Desktop Support provides on-site IT support for providers and practice managers in a ... analysis and resolution. - Support Remote and Work-From-Home Staff - Be proficient in oral and ...

Programmers.io

Senior Desktop Support

Boston, MA · On-site

Senior Desktop Support provides on-site IT support for providers and practice managers in a ... analysis and resolution. - Support Remote and Work-From-Home Staff - Be proficient in oral and ...

Cannon Search

Desktop Support Analyst

Boston, MA · On-site

$25.25 - $34/hr

Are you a tech-savvy professional with a passion for providing exceptional IT support? We have a fantastic opportunity for a Desktop Support Analyst in Boston. This role is perfect for someone ...

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Senior Desktop Support Analyst information

See salary details

$25.5K

$83.6K

$138.5K

How much do senior desktop support analyst jobs pay per year?

As of Jul 30, 2026, the average yearly pay for senior desktop support analyst in the United States is $83,590.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,500.00 and $91,000.00 per year, depending on experience, location, and employer.

What are Senior Desktop Support Analysts?

Senior Desktop Support Analysts are IT professionals responsible for providing advanced technical support for computer systems, software, and hardware within an organization. They handle complex issues escalated from junior support staff, perform troubleshooting, and ensure that end-users experience minimal downtime. In addition to resolving technical problems, they may also assist in training staff, maintaining IT documentation, and implementing system upgrades. Their expertise helps keep business operations running smoothly by resolving IT-related issues efficiently.

What are the key skills and qualifications needed to thrive as a Senior Desktop Support Analyst, and why are they important?

To excel as a Senior Desktop Support Analyst, you need in-depth knowledge of operating systems, hardware troubleshooting, network fundamentals, and typically an associate degree or equivalent experience in IT. Familiarity with ticketing systems, remote support tools, Active Directory, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are commonly expected. Strong problem-solving abilities, effective communication, and customer service orientation distinguish top performers in this role. These skills ensure prompt resolution of technical issues, minimal downtime, and a positive experience for end users.

What are some common challenges faced by Senior Desktop Support Analysts, and how can they be managed effectively?

Senior Desktop Support Analysts often encounter complex technical issues that require quick diagnosis and resolution, especially when supporting executive-level staff or managing high-priority incidents. They may also need to balance multiple support tickets simultaneously while maintaining high customer satisfaction. Effective time management, clear communication, and continuously updating technical knowledge are key strategies for managing these challenges. Collaborating closely with IT teams and documenting solutions also helps streamline recurring issues and supports overall team efficiency.

What is the difference between Senior Desktop Support Analyst vs Desktop Support Technician?

AspectSenior Desktop Support AnalystDesktop Support Technician
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), HDI Support Center AnalystCompTIA A+, HDI Support Center Analyst (entry-level certifications)
Work EnvironmentCorporate IT departments, enterprise environments, help desk teamsHelp desks, small business IT support, on-site troubleshooting
ResponsibilitiesAdvanced troubleshooting, user training, system upgrades, mentorshipBasic hardware/software support, issue resolution, user assistance

The Senior Desktop Support Analyst typically handles more complex issues, provides mentorship, and works in larger enterprise environments. In contrast, the Desktop Support Technician focuses on basic support tasks and troubleshooting. Both roles require similar certifications but differ in scope and experience level.

More about Senior Desktop Support Analyst jobs
What cities are hiring for Senior Desktop Support Analyst jobs? Cities with the most Senior Desktop Support Analyst job openings:
What are the most commonly searched types of Desktop Support Analyst jobs? The most popular types of Desktop Support Analyst jobs are:
What states have the most Senior Desktop Support Analyst jobs? States with the most job openings for Senior Desktop Support Analyst jobs include:
What job categories do people searching Senior Desktop Support Analyst jobs look for? The top searched job categories for Senior Desktop Support Analyst jobs are:
Senior Desktop Support Analyst jobs near you
Infographic showing various Senior Desktop Support Analyst job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $83,590 per year, or $40.2 per hour.

Senior Desktop Support Analyst

Plymouth Rock Assurance Corporation

Boston, MA

$83K - $117K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Plymouth Rock Assurance rating

8.5

Company rating: 8.5 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

104th of 299 rated insurance

Job description

Senior Desktop Support Analyst

The Senior Desktop Support Analyst supports the IT team by providing tier 2/3 support in managing, maintaining, and securing an organization's endpoints, such as laptops, desktops, and mobile devices. This includes device management, software deployments, and user support. The ideal candidate is technically inclined, eager to learn, and able to work collaboratively within a dynamic IT environment. They should have a strong focus on customer service and operational excellence.

Office location and hours:

This position is based in Boston Massachusetts, currently 4 days in the office and 1 remote workday. Hours are 8:00am - 4:00pm. Availability for occasional travel and on-call support is essential.

Responsibilities:

  • Responsibilities include assisting with the deployment and maintenance of various devices, managing OS and application patching using tools like Intune and Jamf, monitoring endpoint security, and troubleshooting hardware and software issues.
  • Collaboration with IT teams on software deployment and maintenance, assist with patch management, maintain documentation, and provide user support and training on best practices.
  • Assist with onboarding/offboarding processes, ensuring timely provisioning and deprovisioning of devices. Support video conferencing systems and remote access tools.

Qualifications:

  • Required skills include familiarity with Windows and macOS. Advanced knowledge of Microsoft 365 and Active directory group policy management as well as SCCM and Intune.
  • Must have strong troubleshooting and problem-solving abilities, excellent communication, ability to work independently and in a team, and eagerness to learn new technologies.
  • Basic understanding of networking and video conferencing technologies.
  • Preferred qualifications include experience with endpoint management tools such Jamf, and familiarity with scripting languages like PowerShell or Python, information technology service management and basic knowledge of networking and video conference support.
  • A Bachelor's degree in Computer Science, IT, or a related field (or equivalent experience) is required. ITIL certification and experience in IT support or a similar endpoint support role is also beneficial.

Perks and Benefits

  • 4 weeks accrued paid time off + 9 paid national holidays per year
  • Free onsite gym at our Boston Location
  • Tuition Reimbursement
  • Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
  • Robust health and wellness program and fitness reimbursements
  • Auto and home insurance discounts
  • Matching gift opportunities
  • Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
  • Various Paid Family leave options including Paid Parental Leave
  • Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
  • Convenient location directly across from South Station and Pre-Tax Commuter Benefits

Salary Range: $83,500 to $117,000 per year. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.

About the Company

The Plymouth Rock Company and its affiliated group of companies write and manage over $2.2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts.Plymouth Rock Assurance Corporation holds an A.M. Best rating of "A-/Excellent".

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