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Desktop Support Engineer L2 Jobs (NOW HIRING)

BlupaceUS LLC

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Desktop support Engineer L2

Kansas City, MO · On-site

$21 - $25/hr

Desktop Support Engineer L2 Location: Kansas City, MO, US, 64105 (Onsite) Must Have: Windows and Mac and JAMF As a Desktop Support Specialist, you will be responsible for providing technical ...

ACI Infotech

L2 Desktop Support Engineer

Denver, CO · On-site

L2 Desktop Support Engineer Duration: FULL TIME ( WITH CLIENT) Location: Denver, CO Mode: 100% On-Site ( Mon - Friday) Primary Responsibilities Will Include: • Provide exceptional end user support ...

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Desktop Support Engineer L2 information

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How much do desktop support engineer l2 jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for desktop support engineer l2 in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What are the responsibilities of a Desktop Support Engineer L2?

A Desktop Support Engineer L2 provides advanced technical support for computer hardware, software, and network issues that cannot be resolved by Level 1 support staff. They handle complex troubleshooting, perform system upgrades, manage user accounts, and ensure the security of desktop environments. Additionally, they may assist in deploying new technologies, maintaining documentation, and training end-users. L2 engineers often collaborate with other IT teams to resolve escalated issues efficiently.

What skills and qualifications are needed to thrive as a Desktop Support Engineer L2?

To thrive as a Desktop Support Engineer L2, you need advanced troubleshooting skills, knowledge of operating systems (Windows, macOS), network fundamentals, and typically a relevant IT certification like CompTIA A+, Network+, or Microsoft Certified. Familiarity with remote desktop tools, ticketing systems (such as ServiceNow or Jira), and common enterprise software is essential. Strong communication, patience, and customer service orientation help you effectively resolve user issues and collaborate with other IT teams. These skills ensure efficient technical support, minimize downtime, and maintain user productivity across the organization.

What are common challenges faced by Desktop Support Engineer L2 professionals, and how can they prepare to handle them?

Desktop Support Engineer L2 professionals often encounter challenges such as troubleshooting complex technical issues that could not be resolved by the L1 team, managing high-priority incidents under time constraints, and supporting a diverse range of hardware and software environments. To prepare, it's important to stay current with new technologies, develop strong problem-solving skills, and maintain clear communication with end-users and other IT teams. Collaborating closely with system administrators and networking teams can also help in effectively resolving escalated issues.

What is the difference between Desktop Support Engineer L2 vs Desktop Support Engineer L3?

CriteriaDesktop Support Engineer L2Desktop Support Engineer L3
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)Same as L2, often with additional certifications like Microsoft Certified Solutions Expert (MCSE)
Work EnvironmentHelpdesk, on-site support, troubleshooting hardware/software issuesAdvanced troubleshooting, network support, system configuration
ResponsibilitiesBasic hardware/software support, user assistanceComplex issues, network integration, system upgrades

Desktop Support Engineer L2 focuses on routine hardware and software support, while Desktop Support Engineer L3 handles more complex problems, network issues, and system configurations. The L3 role requires advanced certifications and experience, making it suitable for more technical tasks within the same support environment.

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Desktop Support Engineer L2 jobs near you
Infographic showing various Desktop Support Engineer L2 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.

Desktop support Engineer L2

BlupaceUS LLC

Kansas City, MO • On-site

$21 - $25/hr

Contractor

Posted 19 days ago

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Job description

Job description:

Job description:

Job Title: Desktop Support Engineer L2

Location: Kansas City, MO, US, 64105 (Onsite)

Must Have: Windows and Mac and JAMF

Job Description: As a Desktop Support Specialist, you will be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. Key Responsibilities:

  • Provide technical support and troubleshooting for hardware, software, and connectivity issues.
  • Install, configure, and maintain desktop and laptop computers, mobile devices, and peripherals.
  • Assist with the setup and deployment of new equipment and software.
  • Respond to support requests via ServiceNow, phone, email, or in-person.
  • Document and track issues and resolutions in a ticketing system.
  • Assist new users with system and software setups
  • Collaborate with other IT team members to resolve complex issues.
  • Maintain inventory of all hardware and software resources.
  • Ensure security and privacy of networks and computer systems.

Qualifications:

  • Strong Customer Soft Skills
  • Proven experience as a Desktop Support Specialist or similar role.
  • Strong knowledge of Windows and Mac operating systems.
  • Familiarity with remote desktop applications and ticketing software.
  • Excellent problem-solving and communication skills.
  • Ability to work independently and as part of a team.
  • Strong organizational skills and attention to detail.
  • Relevant certifications (e.g. Microsoft Certified Professional) are a plus.
  • Knowledge of SCCM and JAMF

Work Location: In person

Work Location: In person