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Desktop Support Engineer L2 Jobs (NOW HIRING)

ACI Infotech

L2 Desktop Support Engineer

Denver, CO · On-site

L2 Desktop Support Engineer Duration: FULL TIME ( WITH CLIENT) Location: Denver, CO Mode: 100% On-Site ( Mon - Friday) Primary Responsibilities Will Include: • Provide exceptional end user support ...

eTeam

Customer Service Engineer (L2)

Andover, MA

Job Title: Customer Service Engineer (L2) Location: Andover, MA 01810 Duration: 06 Months Key ... Provide Level 2 desktop and end-user technical support Deliver onsite (deskside) and remote support ...

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How much do desktop support engineer l2 jobs pay per hour?

As of May 30, 2026, the average hourly pay for desktop support engineer l2 in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Desktop Support Engineer L2, and why are they important?

To thrive as a Desktop Support Engineer L2, you need advanced troubleshooting skills, knowledge of operating systems (Windows, macOS), network fundamentals, and typically a relevant IT certification like CompTIA A+, Network+, or Microsoft Certified. Familiarity with remote desktop tools, ticketing systems (such as ServiceNow or Jira), and common enterprise software is essential. Strong communication, patience, and customer service orientation help you effectively resolve user issues and collaborate with other IT teams. These skills ensure efficient technical support, minimize downtime, and maintain user productivity across the organization.

What are some common challenges faced by Desktop Support Engineer L2 professionals, and how can they prepare to handle them?

Desktop Support Engineer L2 professionals often encounter challenges such as troubleshooting complex technical issues that could not be resolved by the L1 team, managing high-priority incidents under time constraints, and supporting a diverse range of hardware and software environments. To prepare, it's important to stay current with new technologies, develop strong problem-solving skills, and maintain clear communication with end-users and other IT teams. Collaborating closely with system administrators and networking teams can also help in effectively resolving escalated issues.

What are Desktop Support Engineer L2 responsibilities?

A Desktop Support Engineer L2 provides advanced technical support for computer hardware, software, and network issues that cannot be resolved by Level 1 support staff. They handle complex troubleshooting, perform system upgrades, manage user accounts, and ensure the security of desktop environments. Additionally, they may assist in deploying new technologies, maintaining documentation, and training end-users. L2 engineers often collaborate with other IT teams to resolve escalated issues efficiently.

What is the difference between Desktop Support Engineer L2 vs Desktop Support Engineer L3?

CriteriaDesktop Support Engineer L2Desktop Support Engineer L3
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)Same as L2, often with additional certifications like Microsoft Certified Solutions Expert (MCSE)
Work EnvironmentHelpdesk, on-site support, troubleshooting hardware/software issuesAdvanced troubleshooting, network support, system configuration
ResponsibilitiesBasic hardware/software support, user assistanceComplex issues, network integration, system upgrades

Desktop Support Engineer L2 focuses on routine hardware and software support, while Desktop Support Engineer L3 handles more complex problems, network issues, and system configurations. The L3 role requires advanced certifications and experience, making it suitable for more technical tasks within the same support environment.

More about Desktop Support Engineer L2 jobs
What cities are hiring for Desktop Support Engineer L2 jobs? Cities with the most Desktop Support Engineer L2 job openings:
What states have the most Desktop Support Engineer L2 jobs? States with the most job openings for Desktop Support Engineer L2 jobs include:
What job categories do people searching Desktop Support Engineer L2 jobs look for? The top searched job categories for Desktop Support Engineer L2 jobs are:
Desktop Support Engineer L2 jobs near you
Infographic showing various Desktop Support Engineer L2 job openings in the United States as of May 2026, with employment types broken down into 76% Full Time, and 24% Part Time. Highlights an 50% Physical, and 50% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.

Desktop Support Engineer L2 ES

Excis Compliance ltd

Alloway, NJ

$2.10K - $2.25K/mo

Full-time

Posted yesterday

Job description

\n <\/head>\n \n WE'RE HIRING AS AN L2 DESKTOP SUPPORT TECHNICIAN IN BARCELONA!<\/span>
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Excis is a global IT support leader, driven by innovation and collaboration. We're looking for a proactive <\/span><\/span>L2 Desktop Support Technician<\/span><\/b> <\/span>to handle advanced hardware, software, and asset management across multiple sites in the Barcelona area.<\/span>
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Join us for a rewarding career in a supportive, family\-like environment where you'll look forward to coming to work every day.<\/span>
<\/p>\n

    \n

  • Client in 190+ countries<\/span>
    <\/p><\/li>\n

  • 6000+ Engineers<\/span>
    <\/p><\/li>\n

  • 200+ Enterprise Clients<\/span>
    <\/p><\/li>\n <\/ul>

    We foster an open, friendly, and supportive growth\-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.<\/span>
    <\/p>

    Start your journey with Excis and grow with us!<\/span>
    <\/p>What You'll Do<\/span>
    <\/h3>\n

      \n

    • Provide L2 onsite and remote support for Windows and Apple devices, handling IMAC, advanced troubleshooting, and VIP support<\/span>
      <\/p><\/li>\n

    • Perform asset tagging, CMDB updates, and inventory tracking across dedicated and dispatch sites per ITIL processes<\/span>
      <\/p><\/li>\n

    • Support printers, AV systems, hardware refreshes, warranty coordination, and new hire onboarding<\/span>
      <\/p><\/li>\n <\/ul>\n

      \n
      \n <\/div><\/span>
      Requirements<\/h3><\/span><\/h3>What You Need<\/span>
      <\/h3>\n
        \n

      • 1-2 years in L2 desktop support with Windows 10\/11, macOS, Microsoft Office, and OS deployment<\/span>
        <\/p><\/li>\n

      • Solid understanding of networking basics (TCP\/IP, DNS, WINS) and common network devices (Cisco, HP)<\/span>
        <\/p><\/li>\n

      • Experience with mobile devices, printer support, and working in an ITIL\-managed environment<\/span>
        <\/p><\/li>\n

      • Strong customer service mindset, documentation skills, and ability to work independently across Barcelona sites<\/span>
        <\/p><\/li>\n

      • Valid driver's license and access to a personal vehicle for multi\-location support<\/span>
        <\/p><\/li>\n <\/ul><\/span>\n

        \n
        \n <\/div>
        Benefits<\/h3>\n
        \n Why Join Us<\/span>
        <\/h3>\n

        At Excis, your work matters. You'll be part of a dynamic, hands\-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies.<\/span>
        <\/p>\n

        Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.<\/span>
        <\/p>\n

        Ready to make a difference and grow your career? Apply now to join Excis <\/span><\/span>in Barcelona<\/span><\/b> <\/span>and be at the forefront of L2 IT support excellence<\/span>
        <\/p>\n <\/div>\n

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        \n <\/div><\/span>
        \n <\/body>\n<\/html>

Apply