Desktop Support Engineer
Louisville, KY · On-site
Desktop Support Engineer Must Have Technical/Functional Skills 1. Exp in Desktop support /End user ... first line support teams.
Desktop Support Engineer
Louisville, KY · On-site
Desktop Support Engineer Must Have Technical/Functional Skills 1. Exp in Desktop support /End user ... first line support teams.
... first line support teams. Roles & Responsibilities The Desktop Support Technician maintains ... engineer
Quick apply
... first line support teams. Roles & Responsibilities The Desktop Support Technician maintains ... engineer
Application Support Engineer (L1 & L2 Support) Location: Norton, Boston, MA (3 Days Onsite) Job ... Act as first line of troubleshooting for system issues * Handle basic system administration and ...
Quick apply
Application Support Engineer (L1 & L2 Support) Location: Norton, Boston, MA (3 Days Onsite) Job ... Act as first line of troubleshooting for system issues * Handle basic system administration and ...
Cyclotron-Support Engineer I
Gilroy, CA · On-site
Additionally, the Cyclotron-Support Engineer I is responsible for first-line troubleshooting, maintenance, and repair of equipment associated with manufacturing, including manipulator's arms, lead ...
Cyclotron-Support Engineer I
Gilroy, CA · On-site
Additionally, the Cyclotron-Support Engineer I is responsible for first-line troubleshooting, maintenance, and repair of equipment associated with manufacturing, including manipulator's arms, lead ...
Be Seen First
Customer Technical Support Engineer - Smart Home (Global)
Irvine, CA · On-site
$65K - $85K/yr
... solved by first-line support. This role is instrumental in driving product improvement and ... Bachelor's degree or above in engineering, electronics, computer science, or a related technical ...
Quick apply
Be Seen First
Customer Technical Support Engineer - Smart Home (Global)
Irvine, CA · On-site
$65K - $85K/yr
... solved by first-line support. This role is instrumental in driving product improvement and ... Bachelor's degree or above in engineering, electronics, computer science, or a related technical ...
Be Seen First
Customer Technical Support Engineer - Smart Home (Global)
Irvine, CA · On-site
$65K - $85K/yr
... solved by first-line support. This role is instrumental in driving product improvement and ... Bachelor's degree or above in engineering, electronics, computer science, or a related technical ...
Quick apply
Be Seen First
Customer Technical Support Engineer - Smart Home (Global)
Irvine, CA · On-site
$65K - $85K/yr
... solved by first-line support. This role is instrumental in driving product improvement and ... Bachelor's degree or above in engineering, electronics, computer science, or a related technical ...
NXE First Line Support Production Engineer - TM FASY/MAQ (CWW N2)
Wilton, CT · On-site
$43.50 - $56.75/hr
The First Line Support Production Engineer is responsible for providing first-line troubleshooting support to ensure uninterrupted production output. This role requires hands-on troubleshooting of ...
NXE First Line Support Production Engineer - TM FASY/MAQ (CWW N2)
Wilton, CT · On-site
$43.50 - $56.75/hr
The First Line Support Production Engineer is responsible for providing first-line troubleshooting support to ensure uninterrupted production output. This role requires hands-on troubleshooting of ...
Cyclotron Engineer I
Houston, TX · On-site
Additionally, the Cyclotron-Support Engineer I is responsible for first-line troubleshooting, maintenance, and repair of equipment associated with manufacturing, including manipulator's arms, lead ...
Cyclotron Engineer I
Houston, TX · On-site
Additionally, the Cyclotron-Support Engineer I is responsible for first-line troubleshooting, maintenance, and repair of equipment associated with manufacturing, including manipulator's arms, lead ...
Support Engineer I
Springfield, VA · On-site
$75K - $82K/yr
As a Support Engineer, you will play a critical role in delivering top-notch technical support ... Provide first-line support for all support requests, including email troubleshooting, password ...
Support Engineer I
Springfield, VA · On-site
$75K - $82K/yr
As a Support Engineer, you will play a critical role in delivering top-notch technical support ... Provide first-line support for all support requests, including email troubleshooting, password ...
Support Engineer I
Springfield, VA · On-site
$75K - $82K/yr
As a Support Engineer, you will play a critical role in delivering top-notch technical support ... Provide first-line support for all support requests, including email troubleshooting, password ...
Quick apply
Support Engineer I
Springfield, VA · On-site
$75K - $82K/yr
As a Support Engineer, you will play a critical role in delivering top-notch technical support ... Provide first-line support for all support requests, including email troubleshooting, password ...
Liaison engineering supporting aircraft line maintenance operations. Principle Duties and Responsibilities: Essential Functions: * Providing technical dispositions (via Engineering Authorizations ...
Liaison engineering supporting aircraft line maintenance operations. Principle Duties and Responsibilities: Essential Functions: * Providing technical dispositions (via Engineering Authorizations ...
Aircraft Line Support Engineer (ESC, AOG)
Chicago, IL · On-site
$87/hr
Liaison engineering supporting aircraft line maintenance operations. Principle Duties and Responsibilities: Essential Functions: * Providing technical dispositions (via Engineering Authorizations ...
Quick apply
Aircraft Line Support Engineer (ESC, AOG)
Chicago, IL · On-site
$87/hr
Liaison engineering supporting aircraft line maintenance operations. Principle Duties and Responsibilities: Essential Functions: * Providing technical dispositions (via Engineering Authorizations ...
... first-line support. Your work will directly impact tool performance, customer confidence, and ASM ... Partner with engineering teams by reporting design, reliability, and maintenance insights that ...
... first-line support. Your work will directly impact tool performance, customer confidence, and ASM ... Partner with engineering teams by reporting design, reliability, and maintenance insights that ...
Data Support Specialist
$150K - $180K/yr
Provide first-line support to researchers and traders for data access ad usage. * Collaborate with data engineers to resolve data issues. * Onboard new hires and train them on using data tools and ...
Data Support Specialist
$150K - $180K/yr
Provide first-line support to researchers and traders for data access ad usage. * Collaborate with data engineers to resolve data issues. * Onboard new hires and train them on using data tools and ...
You will be a crucial link between our front-line support and our development teams, providing in ... As an L2 engineer, you will work closely with L1 support, engineering teams, and end customers to ...
Quick apply
You will be a crucial link between our front-line support and our development teams, providing in ... As an L2 engineer, you will work closely with L1 support, engineering teams, and end customers to ...
Data Support Specialist
New York, NY · On-site
$150K - $180K/yr
Provide first-line support to researchers and traders for data access ad usage. * Collaborate with data engineers to resolve data issues. * Onboard new hires and train them on using data tools and ...
Data Support Specialist
New York, NY · On-site
$150K - $180K/yr
Provide first-line support to researchers and traders for data access ad usage. * Collaborate with data engineers to resolve data issues. * Onboard new hires and train them on using data tools and ...
... first-line support. Your work will directly impact tool performance, customer confidence, and ASM ... Partner with engineering teams by reporting design, reliability, and maintenance insights that ...
... first-line support. Your work will directly impact tool performance, customer confidence, and ASM ... Partner with engineering teams by reporting design, reliability, and maintenance insights that ...
Azure Cloud Infra Support Engineer - Remote
Alpharetta, GA · On-site +1
$53.75 - $72/hr
... first line support. Team members will also be expected to work with the SRE teams on regular basis, to exploit the environment, and infrastructure tooling. Candidates will have the technical skills ...
Azure Cloud Infra Support Engineer - Remote
Alpharetta, GA · On-site +1
$53.75 - $72/hr
... first line support. Team members will also be expected to work with the SRE teams on regular basis, to exploit the environment, and infrastructure tooling. Candidates will have the technical skills ...
Senior IT-Technical Support Engineer - Full Time
Northfield, OH · On-site
$26 - $30/hr
The Senior Technical Support Engineer provides advanced technical support for end-user technology ... Serve as an escalation point for complex technical issues that cannot be resolved by first-line ...
Senior IT-Technical Support Engineer - Full Time
Northfield, OH · On-site
$26 - $30/hr
The Senior Technical Support Engineer provides advanced technical support for end-user technology ... Serve as an escalation point for complex technical issues that cannot be resolved by first-line ...
Support Engineer
Kennesaw, GA · On-site
$45K - $60K/yr
Acworth, GA (Hybrid/On-site as needed) Salary Range: $45,000 - 60,000 annually + benefits Summary The Support Engineer will serve as the first line of technical support for the organization, ensuring ...
Quick apply
Support Engineer
Kennesaw, GA · On-site
$45K - $60K/yr
Acworth, GA (Hybrid/On-site as needed) Salary Range: $45,000 - 60,000 annually + benefits Summary The Support Engineer will serve as the first line of technical support for the organization, ensuring ...
1St Line Support Engineer information
See salary details
$16.59 - $21.26
4% of jobs
$21.26 - $25.94
9% of jobs
$29.81 is the 25th percentile. Wages below this are outliers.
$25.94 - $30.62
14% of jobs
$30.62 - $35.29
15% of jobs
The median wage is $37.48 / hr.
$35.29 - $39.97
17% of jobs
$39.97 - $44.65
16% of jobs
$44.78 is the 75th percentile. Wages above this are outliers.
$44.65 - $49.32
9% of jobs
$49.32 - $54
7% of jobs
$54 - $58.68
4% of jobs
$58.68 - $63.35
3% of jobs
$63.35 - $68.03
1% of jobs
$16
$39
$68
How much do 1st line support engineer jobs pay per hour?
As of May 31, 2026, the average hourly pay for 1st line support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a 1st Line Support Engineer, and why are they important?
To thrive as a 1st Line Support Engineer, you need a solid understanding of basic IT concepts, troubleshooting, and customer service, often supported by a relevant IT qualification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and common operating systems (Windows, macOS) is typically required. Strong communication, patience, and problem-solving abilities help set outstanding support engineers apart. These skills ensure quick resolution of user issues, positive customer experiences, and efficient escalation when necessary.
What are some common challenges faced by 1st Line Support Engineers, and how can they be effectively managed?
1st Line Support Engineers often encounter challenges such as managing high volumes of support tickets, addressing a wide range of technical issues, and maintaining clear communication with users who may have varying levels of technical knowledge. Effective time management, strong problem-solving skills, and the ability to remain patient and empathetic are key to overcoming these challenges. Leveraging ticketing systems, documenting solutions, and collaborating closely with 2nd and 3rd line teams can also help ensure efficient resolution of issues and continuous learning.
What are 1st Line Support Engineers?
1st Line Support Engineers are IT professionals who serve as the first point of contact for users experiencing technical issues. They handle initial inquiries, troubleshoot basic problems, and either resolve issues or escalate them to more specialized support teams. Their responsibilities often include answering helpdesk calls, responding to emails, and providing step-by-step guidance to resolve user issues quickly. They play a crucial role in maintaining smooth IT operations and ensuring user satisfaction.
What is the difference between 1St Line Support Engineer vs Help Desk Technician?
| Aspect | 1St Line Support Engineer | Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, Microsoft Certified | CompTIA A+ often preferred |
| Work Environment | Corporate IT support, technical troubleshooting | Help desk, customer support, remote assistance |
| Responsibilities | Initial troubleshooting, issue escalation, basic network support | Responding to user queries, ticket logging, basic hardware/software support |
Both roles involve technical support, but a 1St Line Support Engineer typically handles more complex issues and escalates problems as needed, while Help Desk Technicians focus on initial contact and basic troubleshooting. The roles often overlap, but the Support Engineer may require more technical certifications and experience.
More about 1St Line Support Engineer jobs
What states have the most 1St Line Support Engineer jobs? States with the most job openings for 1St Line Support Engineer jobs include:
What job categories do people searching 1St Line Support Engineer jobs look for? The top searched job categories for 1St Line Support Engineer jobs are:
Full-time
Posted 18 days ago
Job description
Overview:
ROLE: Desktop Support Engineer
Must Have Technical/Functional Skills
1. Exp in Desktop support /End user support Engg.
2. Comprehensive knowledge of Microsoft Office applications, including Word, OneNote, Excel, and
Visio
3. Experience in Analytical Skills and process documentation
4. Must be passionate about contributing to an organization focused on continuously improving
consumer experiences
5. Experienced documenting, tracking, and monitoring problems using applicable systems and tools.
6. Experienced in researching and resolving technical problems of moderate complexity, typically
escalated from first line support teams.
ROLE: Desktop Support Engineer
Must Have Technical/Functional Skills
1. Exp in Desktop support /End user support Engg.
2. Comprehensive knowledge of Microsoft Office applications, including Word, OneNote, Excel, and
Visio
3. Experience in Analytical Skills and process documentation
4. Must be passionate about contributing to an organization focused on continuously improving
consumer experiences
5. Experienced documenting, tracking, and monitoring problems using applicable systems and tools.
6. Experienced in researching and resolving technical problems of moderate complexity, typically
escalated from first line support teams.
About Purple Drive Technologies
Sourced by ZipRecruiter
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Irvine, CA, US
Year founded
2016