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Desktop Support Engineer Level 3 Jobs (NOW HIRING)

LPS

Desktop Support Engineer Level II

Denver, NC · On-site

Summary We are seeking a skilled and customer-focused Desktop Support Engineer Level II to join our team. The ideal candidate will have strong technical expertise and a passion for solving technical ...

Tabush

Desktop Support Engineer

Manhattan, NY · On-site

$70K - $90K/yr

Desktop Support Engineer Watch a quick 60-second video about this role: About Us We're a mid-sized ... You'll work on complex workstation issues, handle VIP-level support, and help standardize and ...

Forhyre

Desktop Support Engineer

New York, NY

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You ... Direct unresolved issues to the next level of support personnel * Follow up with clients to ensure ...

BlupaceUS LLC

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Desktop Support Engineer

Kennewick, WA · On-site

$22 - $24/hr

Desktop Support Engineer Location: Kennewick, WA 99336 (Onsite) Requirements: * 2+ years of experience in Desktop Support, IT Support, EUC Support, or Deployment Support. * Strong knowledge of ...

Teceze Ltd

Desktop Support Engineer

Salt Lake City, UT · On-site

Desktop Support Engineer Location: Salt Lake City, UT / Onsite Employment Type: Full-Time W2 and ... Provide Level 1 and Level 2 technical support to end users * Troubleshoot desktop, laptop, printer ...

Forhyre

Desktop Support Engineer - L1

Plano, TX

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You ... Direct unresolved issues to the next level of support personnel * Follow up with clients to ensure ...

Zones LLC.

Desktop Support Engineer

Portland, OR · On-site

$20 - $25/hr

Provide first-level support for desktops, laptops, and end-user devices * Support Windows OS, macOS ... Maintain documentation and follow SOPs What you will bring to the team: * 1-3 years of experience ...

Zones LLC.

Desktop Support Engineer

Portland, OR · On-site

$20 - $25/wk

Provide first-level support for desktops, laptops, and end-user devices * Support Windows OS, macOS ... Maintain documentation and follow SOPs What you will bring to the team: * 1-3 years of experience ...

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All JobsDesktop Support Engineer Level 3 Jobs

Desktop Support Engineer Level 3 information

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$45

How much do desktop support engineer level 3 jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for desktop support engineer level 3 in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What types of complex technical issues do Desktop Support Engineer Level 3 professionals typically handle, and how do they collaborate with other IT teams?

Desktop Support Engineer Level 3 professionals are often responsible for resolving advanced technical issues that cannot be addressed by lower-tier support, such as deep system troubleshooting, security incidents, and network or server-related problems. They frequently work closely with system administrators, network engineers, and application specialists to diagnose and resolve complex issues, ensuring minimal downtime for end-users. Collaboration with other IT teams is key, as Level 3 engineers provide escalation support, share technical expertise, and may participate in cross-functional projects or infrastructure upgrades.

What are Desktop Support Engineer Level 3 responsibilities?

A Desktop Support Engineer Level 3 is responsible for providing advanced technical support for computer systems, hardware, and software within an organization. They handle complex incidents that cannot be resolved by lower-level support, perform root cause analysis, and implement solutions to prevent recurring issues. Additionally, they may assist with system upgrades, security configurations, and mentoring junior support staff. Their role often involves working closely with other IT teams to ensure smooth operation of desktop environments and efficient resolution of technical problems.

What are the key skills and qualifications needed to thrive as a Desktop Support Engineer Level 3, and why are they important?

To thrive as a Desktop Support Engineer Level 3, you need advanced troubleshooting skills, deep knowledge of operating systems, hardware, and networking, as well as relevant IT certifications such as CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or similar. Familiarity with remote management tools, ticketing systems like ServiceNow, and scripting languages (e.g., PowerShell) is typically required. Excellent communication, customer service, and problem-solving abilities help you resolve complex issues and guide junior team members. These skills and qualities are crucial to efficiently address escalated technical problems and ensure minimal disruption to business operations.

What is the difference between Desktop Support Engineer Level 3 vs Desktop Support Engineer Level 2?

AspectDesktop Support Engineer Level 3Desktop Support Engineer Level 2
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+ or similar
Experience3+ years, advanced troubleshooting1-2 years, basic support
Work EnvironmentComplex issues, server support, network troubleshootingBasic user support, hardware/software setup
ResponsibilitiesResolve escalated issues, mentor Level 1/2, perform system upgradesHandle routine support tickets, install hardware/software

Desktop Support Engineer Level 3 typically handles more complex issues, requires advanced certifications, and has greater responsibilities compared to Level 2. Level 3 engineers often mentor lower levels and work on system upgrades, while Level 2 focuses on routine support tasks.

More about Desktop Support Engineer Level 3 jobs
What cities are hiring for Desktop Support Engineer Level 3 jobs? Cities with the most Desktop Support Engineer Level 3 job openings:
What job categories do people searching Desktop Support Engineer Level 3 jobs look for? The top searched job categories for Desktop Support Engineer Level 3 jobs are:
Desktop Support Engineer Level 3 jobs near you
Infographic showing various Desktop Support Engineer Level 3 job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.

Desktop Support Engineer - Level 2

SeaGlass IT

Marlborough, MA • On-site

Other

Posted 5 days ago

Job description

**W2 candidates only - Must be authorized to work in the U.S without employer sponsorship now or in the future. This Boston, MA based role with hybrid work arrangement (2-3 days per week in office)**

Title: Desktop Support Engineer - Level 2

Employment Type: Full-Time Direct Hire

Hours: Monday-Friday 9am-5pm (No on-call rotation or off hours work)

Location: Hybrid - Training in Marlborough, MA for first 2 weeks to 1 month with hybrid onsite requirements at clients in Greater Boston area after that. Will need to be available to travel back to Marlborough occasionally to deliver equipment, complete trainings, etc.

Description: Level 2 Desktop Support role focused on troubleshooting escalated issues, supporting IT infrastructure, and delivering end-user support across multiple channels (phone, email, walk-up, web). You will play a key role in bridging the gap between entry-level support and more advanced infrastructure teams, while helping elevate the overall technical capability of the group.

Responsibilities:

  • Resolve and escalated support tickets across multiple clients and environments
  • Troubleshoot hardware, software, and connectivity issues across desktops, laptops, and mobile devices
  • Support end users via phone, email, chat, and in-person interactions
  • Manage incidents and service requests in alignment with SLAs
  • Document troubleshooting steps, resolutions, and system changes clearly and accurately
  • Escalate complex or critical issues to senior engineers when appropriate
  • Support and maintain Windows-based environments
  • Assist with device setup, configuration, and lifecycle management
  • Contribute to process improvements and knowledge sharing within the team

Required Skills:

  • Experience working as an IT Support, Help Desk, Desktop Analyst, or Junior System Admin/Engineer
  • Hands-on experience with Windows environments
  • Experience working with Active Directory (user management, permissions, group membership)
  • Experience with Microsoft Intune or similar endpoint management tools
  • SSO Experience
  • Scripting or Powershell Knowledge
  • Basic Networking knowledge (IP, DNS, DHCP, VPN, Wi-Fi)

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