Windows Desktop Support Jobs (NOW HIRING)

Job#: 3042860
Job Description:
Apex Systems is seeking a System Administrator II - Windows Desktop Support to provide Tier I and Tier II technical support for Department of Defense (DoD) information systems at Fort Bragg, North Carolina.
The successful candidate will install, configure, maintain, and troubleshoot Windows desktop and laptop computers, thin clients, peripheral devices, software applications, and user accounts supporting government personnel, instructors, and students in a mission-critical training environment. The selected candidate will ensure systems remain secure, reliable, and compliant with DoD cybersecurity requirements while delivering exceptional customer support.
Pay Rate: $36.06
Work Environment: Fort Bragg - 100% onsite
Contract: 6 month to perm (contingent on performance)
Clearance: Secret
Certifications: IAT II (CySA+ Security+ CCNA - Security GICSP GSEC SSCP)
If interested, please email resumes to Rich at
Specific duties include, but are not limited to the following:
Provide Tier I and Tier II technical support in a Windows-based enterprise environment.
Install, image, configure, deploy, maintain, and troubleshoot Windows desktop computers, laptops, thin clients, and peripheral devices.
Configure user workstations, approved software, local and network printers, and other end-user devices.
Create, modify, disable, and troubleshoot Active Directory user accounts and group memberships.
Diagnose and resolve hardware, software, operating system, and basic network connectivity issues.
Support classroom and training environments by preparing workstations and assisting students, instructors, and government personnel during training events.
Perform workstation moves, adds, and changes (MAC) and support user onboarding, transfers, and offboarding activities.
Install operating system updates, security patches, and approved software updates.
Document incidents, service requests, and technical procedures in Jira and maintain technical documentation and knowledge articles in Confluence.
Track, prioritize, and resolve support requests, escalating complex issues when appropriate.
Follow established cybersecurity policies and DoD security requirements.
Work independently with minimal supervision while managing multiple priorities and delivering exceptional customer service.
Participate in scheduled maintenance activities and perform other duties as assigned.
Certifications (IAT Level II
One of the following:
Security+ CE
GIAC Security Essentials Certification (GSEC)
Security Certified Network Professional (SCNP)
System Security Certified Practitioner (SSCP)
RHCSA Red Hat Certified System Administrator (preferred) or
RHCDS Red Hat Certified Data Center Specialist (preferred)
And
One of the following Microsoft operating system certifications must be obtained within six (6) months of hire:
Microsoft Certified: Endpoint Administrator Associate (MD-102), or
Microsoft Certified: Windows Server Hybrid Administrator Associate (AZ-800/AZ-801)
Required Skills
Associate's degree in information technology, Computer Science, Information Systems, or a related field; or an equivalent combination of military training, education, and relevant experience.
Minimum of three (3) years of experience providing Tier I and Tier II desktop support in an enterprise Windows environment.
Experience supporting Microsoft Windows 11.
Experience administering Active Directory user and computer accounts.
Experience supporting Microsoft Office and Microsoft 365 applications.
Experience installing, configuring, and troubleshooting desktop computers, laptops, thin clients, printers, and peripheral devices.
Experience imaging and deploying Windows workstations.
Experience using an IT service management (ITSM) ticketing system.
Desired Qualifications
Experience supporting Department of Defense or Federal Government customers.
Experience supporting classroom or training environments.
Familiarity with DISA Security Technical Implementation Guides (STIGs).
Familiarity with the Risk Management Framework (RMF).
Experience using Atlassian Jira and Confluence in an Agile or DevSecOps environment.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
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