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Windows Desktop Support Jobs (NOW HIRING)

INflow Federal

Windows Desktop Engineer

Springfield, VA · On-site

Supports the integration of the Windows desktop with a variety of enterprise services * Evaluates desktop software and hardware technologies and determines the most efficient method to leverage the ...

Quantix

Desktop Imaging Tech / Packager

Saint Paul, MN

$20.50 - $26/hr

Desired Skills: 1) Microsoft Active Directory. 2) Windows desktop support and troubleshooting. Qualifications Required Skills: 1) Desktop imaging experience. 2) Scripting to automate patching ...

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How much do windows desktop support jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for windows desktop support in the United States is $16.35, according to ZipRecruiter salary data. Most workers in this role earn between $10.58 and $22.12 per hour, depending on experience, location, and employer.

What are the career paths in desktop support?

Career paths in desktop support typically start with entry-level roles such as Desktop Support Technician or Help Desk Technician. With experience, professionals can advance to roles like Systems Administrator, Network Administrator, or IT Support Manager, often gaining certifications such as CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) to progress further. These roles may lead to specialized areas like cybersecurity, network engineering, or IT management.

What is a Windows Desktop Support job?

A Windows Desktop Support job involves providing technical assistance to end-users for Windows-based systems. Responsibilities include troubleshooting hardware and software issues, installing and configuring applications, managing system updates, and ensuring network connectivity. Support specialists also assist with user account management, security settings, and peripheral devices like printers and scanners. Strong problem-solving skills and a deep understanding of Windows operating systems are essential for this role.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include specialized roles such as senior IT consultants, freelance software developers, project managers, or high-level cybersecurity experts. These positions often require advanced skills, certifications, and extensive experience, and may involve contract or freelance work with flexible schedules.

What are the typical daily responsibilities for someone in a Windows Desktop Support role?

A Windows Desktop Support professional typically spends their day resolving technical issues related to Windows operating systems, installing or updating software, configuring hardware, and assisting users with connectivity or access problems. The role often involves monitoring support tickets, prioritizing urgent requests, and documenting solutions for future reference. Collaboration with other IT team members, such as network administrators and cybersecurity specialists, is common to address more complex issues. This position offers a dynamic work environment, with new challenges each day and opportunities to develop technical skills and advance within the IT department.

How do I get into desktop support?

To enter a Windows Desktop Support role, develop strong knowledge of Windows operating systems, troubleshooting hardware and software issues, and customer service skills. Earning certifications such as CompTIA A+ can improve your qualifications, and gaining experience through internships or entry-level IT positions can help you build relevant skills.

Is desktop support a remote job?

Desktop support roles can be performed remotely or on-site, depending on the employer and job requirements. Many positions involve remote troubleshooting using remote access tools, but some tasks may require physical presence to repair hardware or perform installations. The availability of remote work varies by company and specific job responsibilities.

What are the key skills and qualifications needed to thrive in the Windows Desktop Support position, and why are they important?

To thrive as a Windows Desktop Support professional, you need strong troubleshooting abilities, familiarity with Windows operating systems, and a good understanding of hardware, networking, and security fundamentals. Experience with tools such as Active Directory, remote desktop solutions, ticketing systems, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are common assets. Excellent communication, patience, and problem-solving skills help you deliver effective support and build trust with end users. These competencies are crucial for maintaining smooth IT operations, minimizing downtime, and ensuring user satisfaction.

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Windows Desktop Support jobs near you
Infographic showing various Windows Desktop Support job openings in the United States as of June 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $34,000 per year, or $16.3 per hour.
Windows Desktop Support Technician

Windows Desktop Support Technician

Edgewater Federal Solutions, Inc.

Albuquerque, NM • On-site

$18.25 - $23.25/hr

Full-time

Posted 9 days ago

Job description

Overview
Edgewater Federal Solutions is seeking a Windows Desktop Support Technician.
The candidate will support the Computer Field Services and provide second-tier, desk-side computer support of computing hardware and software in NM, CA, D.C., and NV. Support is provided in both the unclassified and classified arenas, across the general campus, including in high-security buildings (HSBs). The operating systems supported include approved and authorized versions of MS Windows, MacOS, and Linux (RHEL, Ubuntu). The hardware supported includes laptops, desktops, thin/zero clients running desktop-as-a-service (DaaS), virtual-desktop infrastructure, and associated peripheral devices.
Responsibilities
  • Provide prompt response to all assigned service requests, ensuring the standard performance requirement is met.
  • Troubleshoot the system problems & complete repair in a timely & efficient manner, insuring minimal recurrence of problem (rework).
  • If unable to repair on initial visit, validate the user's problem & provide information on a temporary work around, if necessary, to allow the customer to continue to work, until the system is repaired.
  • Effectively use remote assistant tools, knowledge base, & other tools to diagnose as appropriate & wherever available in the repair customer issues within target time limits.
  • Provide the customer with regular communication regarding status of repair/install including notification when repairs are complete.
  • Communicate with customer appropriate advice & techniques to avoid future incidents of a similar nature.
  • Appropriately document all required information into the ticket tracking system.
  • Ensure system is appropriately secured (case is locked, system password protected, etc.).
  • Complete site specific, preventative maintenance checklist. If needed, escalate to the appropriate IT support for resolution if problem cannot be handled within provided time constraints.
  • Meet required productivity expectations, including Field Service Team metrics.
  • Meet or exceed all performance service level targets.
  • Make every attempt, to resolve service requests remotely.
  • Partner with team members to communicate new solutions and assist other technicians when volume is low.
  • Contribute to the knowledgebase (KB) through research of articles, training courses, on the job learning, etc. Participate in IT projects. .
  • Create & maintain knowledge.
  • Exercise appropriate workflow & time management.
  • Other duties as assigned.

Qualifications
Required:
  • HS Diploma and a minimum 1 year, or more, of directly related experience that demonstrates the knowledge, skills, and ability to perform the duties.
  • Related experience may be substituted for relevant education and vice versa.
  • Must be able to obtain and maintain a U.S. Dept. of Energy Clearance
  • U.S. Citizenship is required.
  • Must have a working knowledge of PC operations which include hardware, network settings, operating system, & MS Office applications.
  • 6 months of customer help desk experience
  • Intermediate to expert virtual desk expertise (related to equipment connectivity for computing customer). Ability to type 35 WPM

Desired:
  • Experience in the current customer environment
  • Associates Degree or bachelor's degree in information technology, or related discipline.
  • Experience with ServiceNow.
  • Experience with KCS methodology.
  • Any additional requirements determined by the Service Manager.
  • Ability to type 50+ WPM

Examples of Relevant Certifications:
A+, NET+, ACMT, Microsoft Fundamentals, etc., ITIL v4 Foundations Certification, KCS Foundations, CompTia Certifications, ACSP or JAMF Certs
About Us:
Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.
It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law

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