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Level 1 Desktop Support Jobs (NOW HIRING)

krg technology inc

Desktop Support- level 1

Cary, NC

$18.75 - $23.75/hr

We are looking for Desktop Support - Cary , NC for the below mentioned . Kindly forward me your resume, rate and contact details for further process. I also request you to forward this opportunity to ...

Andy Frain Services

Desktop Support Technician

Aurora, IL · On-site

$19.50 - $24.75/hr

Andy Frain Services is seeking a Level 1 Desktop Support Technician to join our IT team. We are a fast-paced, service-driven environment, and this role is critical in providing frontline technical ...

Quantix

Desktop Imaging Tech / Packager

Saint Paul, MN

$20.50 - $26/hr

Company supports a work-life balance and slightly flexible hours. Required Skills: 1) Desktop imaging experience. 2) Scripting to automate patching, upgrades, application installs, etc. (Powershell ...

Infojini Inc

Desktop Support

Washington, DC

$23 - $29.25/hr

... Level 1 network and VPN diagnosis and troubleshooting skills. Knowledge of BlackBerry enterprise server client administration and/or AirWatch smart phone support. Demonstrated analytical and problem ...

Balin Technologies

Desktop Support Engineer

Nashua, NH · On-site

Desktop Support Team Lead/ Level 2 Technical Support Location: Boston, MA(02111) Onsite The Desktop ... Mentor a team of Desktop Support technicians, conducting regular 1-on-1s, technical skill ...

krg technology inc

Desktop Support

Bend, OR

$21.25 - $27.25/hr

Strong desktop support experience - Windows platform - XP, Windows 7 & 8.1 and Office 2013 10 -15 years of EUC desktop support experience - Demonstrated expertise in configuring, installing and ...

System One

Desktop Support

Pensacola, FL · On-site

$19.25 - $24.25/hr

Desktop Support Location: 100% On Site - Pensacola, FL Type: Contract Contractor Work Model: Onsite - onsite Responsibilities * Provide technical support for desktop hardware and software issues in a ...

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Level 1 Desktop Support information

See salary details

$10

$26

$45

How much do level 1 desktop support jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for level 1 desktop support in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

A Level 1 Desktop Support technician typically earns less than $10,000 a month; however, some high-level IT roles, sales positions, or specialized freelance work in tech can reach that income level without a degree, often requiring certifications, experience, or strong technical skills. Most jobs paying $10,000 monthly usually demand advanced skills, experience, or entrepreneurial efforts rather than entry-level positions.

What does a level 1 help desk do?

A Level 1 help desk technician provides basic technical support to users, handling common issues such as password resets, software installations, and troubleshooting hardware problems. They typically follow established procedures, use remote support tools, and escalate complex issues to higher support levels when necessary.

What is a Level 1 desktop support job description?

A Level 1 desktop support technician provides basic technical assistance to users, troubleshooting hardware, software, and network issues. They handle initial problem diagnosis, perform routine repairs, and escalate complex issues to higher support levels. Strong communication skills and familiarity with common operating systems and support tools are essential for this role.

What are the key skills and qualifications needed to thrive as a Level 1 Desktop Support technician, and why are they important?

To thrive as a Level 1 Desktop Support technician, you need a solid understanding of computer hardware, operating systems, and basic networking, often supported by a relevant certification like CompTIA A+ or equivalent coursework. Familiarity with ticketing systems, remote desktop tools, and common office software is essential for troubleshooting and resolving user issues. Strong communication, patience, and problem-solving skills help you deliver effective support and build trust with users. These abilities are crucial for quickly diagnosing issues, minimizing downtime, and ensuring a positive user experience.

What jobs pay $2000 a day?

Jobs that can pay $2000 a day typically include specialized roles such as senior IT consultants, project managers, or freelance contractors with high-demand skills. These positions often require extensive experience, certifications, or working on complex projects, and may involve consulting, contract work, or leadership responsibilities in their fields.

What are Level 1 Desktop Support professionals?

Level 1 Desktop Support professionals are entry-level IT staff responsible for providing initial technical assistance to end-users. They handle basic troubleshooting for hardware, software, and network issues, and resolve common problems such as password resets, printer setup, and software installations. If an issue is too complex, they escalate it to higher-level support teams. Their role is crucial for maintaining productivity and ensuring smooth technology operations within an organization.

What are some common challenges faced by Level 1 Desktop Support professionals, and how can they be addressed?

Level 1 Desktop Support professionals often encounter challenges such as handling a high volume of support tickets, addressing users with varying technical skill levels, and troubleshooting diverse hardware and software issues remotely. Effective time management and clear communication are key to managing these demands. Building a strong foundational knowledge base and following clear escalation protocols can help resolve issues efficiently and provide a positive experience for both users and the support team.

What is the difference between Level 1 Desktop Support vs Help Desk Technician?

AspectLevel 1 Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA A+, HDI Support Center Analyst (HDI-SCA)
Work EnvironmentOn-site, end-user support, troubleshooting hardware/software issuesHelp desk, remote or on-site support, customer service focus
Employer & Industry UsageIT departments in various industries, retail, healthcareIT service providers, corporate IT support, government agencies

Both roles involve troubleshooting hardware and software issues, often requiring similar certifications. However, Level 1 Desktop Support typically focuses on on-site technical support for hardware and software problems, while Help Desk Technicians often handle remote support and customer service inquiries. Understanding these differences can help job seekers identify the right role based on their skills and career goals.

More about Level 1 Desktop Support jobs
What cities are hiring for Level 1 Desktop Support jobs? Cities with the most Level 1 Desktop Support job openings:
What states have the most Level 1 Desktop Support jobs? States with the most job openings for Level 1 Desktop Support jobs include:
What job categories do people searching Level 1 Desktop Support jobs look for? The top searched job categories for Level 1 Desktop Support jobs are:
Level 1 Desktop Support jobs near you
Infographic showing various Level 1 Desktop Support job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.
Level 1 Desktop Support Technician

Level 1 Desktop Support Technician

Elmcor Youth & Adult Activities Inc

Corona, NY • On-site

$55K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Key responsibilities

  • Provide first-level technical support for desktops, laptops, printers, mobile devices, peripherals, and organizational software systems.

  • Assist with employee onboarding and offboarding, including account creation, device setup, workstation deployment, equipment collection, and access management.

  • Track and resolve support tickets, maintain IT inventory, document support activities, and provide staff training on technology and security best practices.

Job description

JOB TITLE:

Level 1 Desktop Support Technician

SUMMARY:

The Level 1 Desktop Support Technician provides frontline technical assistance across all Elmcor locations, ensuring staff can work effectively both onsite and remotely. This role is responsible for troubleshooting hardware, software, and account access issues, supporting daily operations, and maintaining a positive user experience.

REPORTING RELATIONSHIP:

The position reports to the IT Manager.

SCHEDULE:

M-F 10AM - 6PM; schedule may vary based on program need.

LOCATION:

Queens, NY

POSITION TYPE:

Full Time, Non Exempt

ESSENTIAL DUTIES/RESPONSIBILITIES:

  • Provide first-level technical support for desktops, laptops, printers, mobile devices, peripherals, and organizational software systems.

  • • Support Google Workspace, Microsoft Teams, Zoom, VPN, Wi-Fi connectivity, password resets, account access, and user troubleshooting requests.

  • • Assist with employee onboarding and offboarding, including account creation, device setup, workstation deployment, equipment collection, and access management.

  • • Install, configure, maintain, and update hardware, software, and security tools while ensuring device compliance and system functionality.

  • • Track and resolve support tickets, maintain IT inventory, document support activities, and provide staff training on technology and security best practices.

  • • Travel between multiple sites to provide on-site support, manage workstation cabling infrastructure, and ensure organized, safe, and efficient technology workspaces.

  • Other tasks as assigned

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Excellent working knowledge of computer systems, security, network and system administration, databases and data storage systems, and phone systems.

  • Firm grasp on IT infrastructure and operations best practices.

  • A clear understanding of software/malware.

  • A clear understanding of cybersecurity

  • Strong customer service and communication skills

  • Ability to lift up to 25–40 lbs. for equipment setup

  • HS Diploma or equivalent (Associates Degree Preferred)

  • 1-2 yrs of IT Support or Help Desk Experience

OTHER SKILLS/ABILITIES:

  • Demonstrates a professional, friendly, and customer-service-oriented approach when interacting with employees, clients, and stakeholders.

  • Works independently and collaboratively in a fast-paced environment, maintaining a positive attitude and strong commitment to team success.

  • Effectively manages time, prioritizes tasks, meets deadlines, and consistently achieves productivity and performance expectations.

  • Exercises sound judgment, follows agency policies and procedures, maintains confidentiality, and promotes a safe and compliant work environment.

  • Maintains a focused, organized workplace, supports operational efficiency, and communicates responsibly regarding attendance, scheduling, and work responsibilities.

BENEFITS:

15 Vacation days annually

12 Sick Days (3 per quarter)

Floating Holiday 1 annually

401K retirement plan with 3% match after 90 days of employment

Medical Benefits after 30 days of employment with Cigna

Dental/Vision eligible after 90 days of employment

Access to Gym/Weight Room

Access to Boxing Ring

Short Term Disability

Life, Accidental Insurance available through Aflac

Transit Check for commuting expenses

Legal Shield for legal services

Public Service Loan Forgiveness (PSLF) participant

Are you passionate about making a meaningful impact in your community? Join an organization that is "For the People. With the People. By the People."