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Level 1 Desktop Support Jobs (NOW HIRING)

Sri Tech Solutions

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Level 1 Desktop Support

Plano, TX · On-site

$18 - $19/hr

Role: Desktop Support (Level 1) Location: 7701 Legacy Dr Plano, Texas 75024 Duration: Long-Term Contract Start Date: Immediately after successful BGV completion Role Summary: Provide first-level ...

PHOTRONICS INC

Manager, Desktop Support

Brookfield, CT · On-site

We are seeking a Desktop Support Manager to lead the end-to-end delivery and standardization of ... This role oversees Level 1 and Level 2 support, computer and device technologies, service delivery ...

L3HHCM20

Desktop Support Technician 1

Greenville, TX

$16.75 - $21.25/hr

This mid-level role involves resolving complex hardware, software, and network issues, supporting ... Handle escalated IT issues from Level 1 support, performing in-depth troubleshooting for desktops ...

Infojini Inc

Desktop Support

Washington, DC

$23 - $29.25/hr

... Level 1 network and VPN diagnosis and troubleshooting skills. Knowledge of BlackBerry enterprise server client administration and/or AirWatch smart phone support. Demonstrated analytical and problem ...

TekCommands Inc

Desktop support

Riverton, KS · On-site

$15.50 - $19.75/hr

Desktop Support * Endpoint Management (SCCM, Microsoft Intune, MECM, Workspace ONE, Jamf, etc.) * Desktop Patching & Software Deployment Position: Desktop Support Engineer We are seeking an ...

System One

Desktop Support

Pensacola, FL · On-site

$19.25 - $24.25/hr

Desktop Support Location: 100% On Site - Pensacola, FL Type: Contract Contractor Work Model: Onsite - onsite Responsibilities * Provide technical support for desktop hardware and software issues in a ...

System One

Desktop Support

Pensacola, FL · On-site

$19.25 - $24.25/hr

Desktop Support Location: 100% On Site - Pensacola, FL Type: Contract Contractor Work Model: Onsite - onsite Responsibilities * Provide technical support for desktop hardware and software issues in a ...

System One

Desktop Support

Pensacola, FL · On-site

$19.25 - $24.25/hr

Desktop Support Location: 100% On Site - Pensacola, FL Type: Contract Contractor Work Model: Onsite - onsite Responsibilities * Provide technical support for desktop hardware and software issues in a ...

System One

Desktop Support

Pensacola, FL · On-site

$19.25 - $24.25/hr

Desktop Support Location: 100% On Site - Pensacola, FL Type: Contract Contractor Work Model: Onsite - onsite Responsibilities * Provide technical support for desktop hardware and software issues in a ...

System One

Desktop Support

Pensacola, FL · On-site

$19.25 - $24.25/hr

Desktop Support Location: 100% On Site - Pensacola, FL Type: Contract Contractor Work Model: Onsite - onsite Responsibilities * Provide technical support for desktop hardware and software issues in a ...

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Level 1 Desktop Support information

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$45

How much do level 1 desktop support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for level 1 desktop support in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

How to become a Level 1 Desktop Support technician?

To become a Level 1 Desktop Support technician, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, operating systems, and troubleshooting skills. Relevant certifications such as CompTIA A+ can improve job prospects, and on-the-job training is common for developing specific technical skills in a support environment.

Is Level 1 Desktop Support a good entry level job?

Level 1 Desktop Support is considered a suitable entry-level position for individuals starting in IT, as it involves basic troubleshooting, customer service, and hardware or software support. It provides foundational skills in operating systems, networking, and support tools, which can lead to more advanced roles in IT. The job typically requires good communication skills and basic technical knowledge, often gained through certifications like CompTIA A+.

What are the key skills and qualifications needed to thrive as a Level 1 Desktop Support technician, and why are they important?

To thrive as a Level 1 Desktop Support technician, you need a solid understanding of computer hardware, operating systems, and basic networking, often supported by a relevant certification like CompTIA A+ or equivalent coursework. Familiarity with ticketing systems, remote desktop tools, and common office software is essential for troubleshooting and resolving user issues. Strong communication, patience, and problem-solving skills help you deliver effective support and build trust with users. These abilities are crucial for quickly diagnosing issues, minimizing downtime, and ensuring a positive user experience.

What is a Level 1 Desktop Support?

Level 1 Desktop Support professionals are entry-level IT staff responsible for providing initial technical assistance to end-users. They handle basic troubleshooting for hardware, software, and network issues, and resolve common problems such as password resets, printer setup, and software installations. If an issue is too complex, they escalate it to higher-level support teams. Their role is crucial for maintaining productivity and ensuring smooth technology operations within an organization.

What are some common challenges faced by Level 1 Desktop Support professionals, and how can they be addressed?

Level 1 Desktop Support professionals often encounter challenges such as handling a high volume of support tickets, addressing users with varying technical skill levels, and troubleshooting diverse hardware and software issues remotely. Effective time management and clear communication are key to managing these demands. Building a strong foundational knowledge base and following clear escalation protocols can help resolve issues efficiently and provide a positive experience for both users and the support team.

What is the difference between Level 1 Desktop Support vs Help Desk Technician?

AspectLevel 1 Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA A+, HDI Support Center Analyst (HDI-SCA)
Work EnvironmentOn-site, end-user support, troubleshooting hardware/software issuesHelp desk, remote or on-site support, customer service focus
Employer & Industry UsageIT departments in various industries, retail, healthcareIT service providers, corporate IT support, government agencies

Both roles involve troubleshooting hardware and software issues, often requiring similar certifications. However, Level 1 Desktop Support typically focuses on on-site technical support for hardware and software problems, while Help Desk Technicians often handle remote support and customer service inquiries. Understanding these differences can help job seekers identify the right role based on their skills and career goals.

More about Level 1 Desktop Support jobs
What cities are hiring for Level 1 Desktop Support jobs? Cities with the most Level 1 Desktop Support job openings:
What states have the most Level 1 Desktop Support jobs? States with the most job openings for Level 1 Desktop Support jobs include:
What job categories do people searching Level 1 Desktop Support jobs look for? The top searched job categories for Level 1 Desktop Support jobs are:
Level 1 Desktop Support jobs near you
Infographic showing various Level 1 Desktop Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.

Level 1 Desktop Support

Sri Tech Solutions

Plano, TX • On-site

$18 - $19/hr

Contractor

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Hi,

Greetings!!!

I am Lokesh from SRI Tech Solutions. Regarding below Job requirement. Kindly have a look at it and please revert me with your updated resume if interested.


Role: Desktop Support (Level 1)

Location: 7701 Legacy Dr Plano, Texas 75024
Duration: Long-Term Contract


Start Date: Immediately after successful BGV completion

Role Summary:
Provide first-level IT support to end users by troubleshooting hardware, software, and basic network issues while ensuring the timely resolution of incidents and service requests.

Ideal Candidate Profile:

  • Maximum 1.5 years of relevant IT support experience
  • Good communication and customer interaction skills
  • Basic hardware, software, and troubleshooting knowledge
  • Ability to organize, deploy, and manage workstations onsite
  • Willing to attend a face-to-face interview – Only 1 round of interview
  • Must be a local candidate based in or near Plano, TX


Thanks & Regards

Lokesh Nagavamsapu

SRI Tech Solutions