ZipRecruiter

Log In

1

Level 1 Desktop Support Jobs (NOW HIRING)

MCPC

Junior Desktop Support Technician

Bedford, OH

$18.50 - $23.50/hr

This position focuses on Level 1 desktop support , device deployment, and user assistance, with escalation paths to senior technicians as needed Key Responsibilities End-User Support * Provide first ...

CFS

Tier 1 Desktop Support / Technician

Elmhurst, NY · On-site

$21.25 - $27.25/hr

Tier 1 Desktop Support / Help Desk Technician (100% On‐Site) $65,000-$75,000 + benefits A private school in South Brooklyn is seeking an entry‐level IT professional to provide on‐site desktop ...

CFS

Tier 1 Desktop Support / Technician

Flushing, NY · On-site

$21.25 - $26.75/hr

Tier 1 Desktop Support / Help Desk Technician (100% On‐Site) $65,000-$75,000 + benefits A private school in South Brooklyn is seeking an entry‐level IT professional to provide on‐site desktop ...

CFS

Tier 1 Desktop Support / Technician

Woodside, NY · On-site

$21 - $26.75/hr

Tier 1 Desktop Support / Help Desk Technician (100% On‐Site) $65,000-$75,000 + benefits A private school in South Brooklyn is seeking an entry‐level IT professional to provide on‐site desktop ...

krg technology inc

Desktop Support- level 1

Cary, NC

$18.75 - $23.75/hr

We are looking for Desktop Support - Cary , NC for the below mentioned . Kindly forward me your resume, rate and contact details for further process. I also request you to forward this opportunity to ...

ProKatchers

Desktop Support Technician

Clark, NJ

$21 - $26.75/hr

... for Level 1 team escalation and mentoring What We're Looking For: 3-5 years of desktop support experience (Level 2 preferred) Strong knowledge of Windows, Mac, and Office 365 Experience with ...

Sparks Group

Level 2 Desktop Engineer

Washington, DC · On-site

$21 - $28/hr

Deliver second-level support for desktop systems, including laptops, desktops, mobile devices, and peripherals. * Diagnose and resolve complex technical issues escalated from Level 1 support.

Infojini Inc

Desktop Support

Washington, DC · On-site

$23 - $29.25/hr

... Level 1 network and VPN diagnosis and troubleshooting skills. Knowledge of BlackBerry enterprise server client administration and/or AirWatch smart phone support. Demonstrated analytical and problem ...

Apex Systems

T1 Deskside Tech

Seattle, WA

$25/hr

Seattle, WA area Hours : 12pm - 8pm PR : $25/hr Must have your own reliable transportation Level 1 Desktop Support Technician The Desktop Support Technician - Level 1 is responsible for providing ...

New

Kwik Trip, Inc.

Desktop Support Engineer

La Crosse, WI · On-site

$30.13 - $45.20/hr

Kwik Trip Support Center Job Type: Full-Time Overview The Desktop Support Engineer 1 provides ... Provide expert-level troubleshooting for high-impact or recurring endpoint incidents * Lead problem ...

next page

Showing results 1-20

People also search for

All JobsLevel 1 Desktop Support Jobs

Level 1 Desktop Support information

See salary details

$10

$26

$45

How much do level 1 desktop support jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for level 1 desktop support in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Level 1 Desktop Support technician, and why are they important?

To thrive as a Level 1 Desktop Support technician, you need a solid understanding of computer hardware, operating systems, and basic networking, often supported by a relevant certification like CompTIA A+ or equivalent coursework. Familiarity with ticketing systems, remote desktop tools, and common office software is essential for troubleshooting and resolving user issues. Strong communication, patience, and problem-solving skills help you deliver effective support and build trust with users. These abilities are crucial for quickly diagnosing issues, minimizing downtime, and ensuring a positive user experience.

What are some common challenges faced by Level 1 Desktop Support professionals, and how can they be addressed?

Level 1 Desktop Support professionals often encounter challenges such as handling a high volume of support tickets, addressing users with varying technical skill levels, and troubleshooting diverse hardware and software issues remotely. Effective time management and clear communication are key to managing these demands. Building a strong foundational knowledge base and following clear escalation protocols can help resolve issues efficiently and provide a positive experience for both users and the support team.

What are Level 1 Desktop Support professionals?

Level 1 Desktop Support professionals are entry-level IT staff responsible for providing initial technical assistance to end-users. They handle basic troubleshooting for hardware, software, and network issues, and resolve common problems such as password resets, printer setup, and software installations. If an issue is too complex, they escalate it to higher-level support teams. Their role is crucial for maintaining productivity and ensuring smooth technology operations within an organization.

What is the difference between Level 1 Desktop Support vs Help Desk Technician?

AspectLevel 1 Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA A+, HDI Support Center Analyst (HDI-SCA)
Work EnvironmentOn-site, end-user support, troubleshooting hardware/software issuesHelp desk, remote or on-site support, customer service focus
Employer & Industry UsageIT departments in various industries, retail, healthcareIT service providers, corporate IT support, government agencies

Both roles involve troubleshooting hardware and software issues, often requiring similar certifications. However, Level 1 Desktop Support typically focuses on on-site technical support for hardware and software problems, while Help Desk Technicians often handle remote support and customer service inquiries. Understanding these differences can help job seekers identify the right role based on their skills and career goals.

More about Level 1 Desktop Support jobs
What cities are hiring for Level 1 Desktop Support jobs? Cities with the most Level 1 Desktop Support job openings:
What states have the most Level 1 Desktop Support jobs? States with the most job openings for Level 1 Desktop Support jobs include:
What job categories do people searching Level 1 Desktop Support jobs look for? The top searched job categories for Level 1 Desktop Support jobs are:
Level 1 Desktop Support jobs near you
Junior Desktop Support Technician

Junior Desktop Support Technician

MCPC

Bedford, OH

$18.50 - $23.50/hr

Full-time

Posted 23 days ago

Job description

Junior Desktop Support Technician


Position Summary

The Junior Desktop Support Technician provides entry-level technical support for end users, assisting with the setup, maintenance, and basic troubleshooting of desktop and laptop computers, peripherals, and standard business applications. This role is ideal for individuals early in their IT career who are looking to gain hands-on experience in a structured support environment while following documented processes, security standards, and service-level expectations.

This position focuses on Level 1 desktop support, device deployment, and user assistance, with escalation paths to senior technicians as needed


Key Responsibilities

End-User Support
  • Provide first-level support for desktops, laptops, monitors, printers, and peripherals
  • Assist users with login issues, basic software functionality, and device connectivity
  • Deliver professional, courteous customer service during onsite or desk-side support
  • Support device handoffs, new-hire setups, and workstation moves
Hardware & Software Support
  • Install, configure, and replace computer hardware and peripheral components
  • Install, uninstall, and update approved software and drivers
  • Perform basic troubleshooting for Windows operating system issues
  • Assist with antivirus, patching, and security-related tasks under guidance
Device Imaging & Deployment
  • Assist with imaging and configuring desktops and laptops using standard build processes
  • Perform device refreshes, reimaging, and redeployments as assigned
  • Validate system readiness prior to deployment by testing hardware and connectivity
  • Support hardware rollout and refresh initiatives at client or internal sites
Ticketing, Documentation & Asset Management
  • Log, update, and close tickets in the IT service management system with clear documentation
  • Record asset details including serial numbers, asset tags, and deployment information
  • Follow IT policies, security standards, and documented procedures
  • Escalate unresolved or complex issues to senior support staff as appropriate


Required Qualifications

  • Basic understanding of computer hardware and Windows operating systems
  • Familiarity with common desktop applications (Microsoft 365, web browsers, printers)
  • Strong attention to detail and ability to follow documented procedures
  • Good communication skills with a customer-service mindset
  • Willingness to learn new tools, technologies, and support processes


Preferred Qualifications

  • 0–2 years of experience in IT support, help desk, or desktop support (internships included)
  • Coursework, certification, or hands-on experience in IT or computer technology
  • Exposure to PC imaging, asset management, or ticketing systems
  • CompTIA A+ or similar entry-level certification (or working toward one)


Physical & Work Requirements

  • Ability to lift and move computer equipment up to approximately 40 lbs
  • Work may involve sitting, standing, and hands-on technical tasks
  • Onsite work at client locations may be required, depending on assignment


Key Outcomes of This Role

  • Devices are properly imaged, configured, tested, and deployment-ready
  • End users receive timely, professional, and courteous technical support
  • Accurate documentation and asset records are consistently maintained
  • IT standards, security requirements, and service expectations are followed

Apply