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Level 1 Desktop Support Jobs (NOW HIRING)

MCPC

Junior Desktop Support Technician

Bedford, OH · On-site

$18.50 - $23.50/hr

This position focuses on Level 1 desktop support , device deployment, and user assistance, with escalation paths to senior technicians as needed Key Responsibilities End-User Support * Provide first ...

CFS

Tier 1 Desktop Support / Technician

Ridgewood, NY · On-site

$21 - $26.75/hr

Tier 1 Desktop Support / Help Desk Technician (100% On‐Site) $65,000-$75,000 + benefits A private school in South Brooklyn is seeking an entry‐level IT professional to provide on‐site desktop ...

CFS

Tier 1 Desktop Support / Technician

Corona, NY · On-site

$21.25 - $27/hr

Tier 1 Desktop Support / Help Desk Technician (100% On‐Site) $65,000-$75,000 + benefits A private school in South Brooklyn is seeking an entry‐level IT professional to provide on‐site desktop ...

CFS

Tier 1 Desktop Support / Technician

Flushing, NY · On-site

$21.25 - $26.75/hr

Tier 1 Desktop Support / Help Desk Technician (100% On‐Site) $65,000-$75,000 + benefits A private school in South Brooklyn is seeking an entry‐level IT professional to provide on‐site desktop ...

CFS

Tier 1 Desktop Support / Technician

Woodside, NY · On-site

$21 - $26.75/hr

Tier 1 Desktop Support / Help Desk Technician (100% On‐Site) $65,000-$75,000 + benefits A private school in South Brooklyn is seeking an entry‐level IT professional to provide on‐site desktop ...

Quantix

Desktop Imaging Tech / Packager

Saint Paul, MN

$20.50 - $26/hr

Company supports a work-life balance and slightly flexible hours. Required Skills: 1) Desktop imaging experience. 2) Scripting to automate patching, upgrades, application installs, etc. (Powershell ...

TEKsystems

Desktop Support - Tier 1

Denver, CO · On-site

$24 - $27/hr

Desktop Support - Level 1 Top Skills' Details 1. Active Directory, Microsoft 365, Password resets, setting up new employees 2. Strong Customer Service/Communication skills, including ability to ...

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Level 1 Desktop Support information

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How much do level 1 desktop support jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for level 1 desktop support in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Level 1 Desktop Support technician, and why are they important?

To thrive as a Level 1 Desktop Support technician, you need a solid understanding of computer hardware, operating systems, and basic networking, often supported by a relevant certification like CompTIA A+ or equivalent coursework. Familiarity with ticketing systems, remote desktop tools, and common office software is essential for troubleshooting and resolving user issues. Strong communication, patience, and problem-solving skills help you deliver effective support and build trust with users. These abilities are crucial for quickly diagnosing issues, minimizing downtime, and ensuring a positive user experience.

What are some common challenges faced by Level 1 Desktop Support professionals, and how can they be addressed?

Level 1 Desktop Support professionals often encounter challenges such as handling a high volume of support tickets, addressing users with varying technical skill levels, and troubleshooting diverse hardware and software issues remotely. Effective time management and clear communication are key to managing these demands. Building a strong foundational knowledge base and following clear escalation protocols can help resolve issues efficiently and provide a positive experience for both users and the support team.

What are Level 1 Desktop Support professionals?

Level 1 Desktop Support professionals are entry-level IT staff responsible for providing initial technical assistance to end-users. They handle basic troubleshooting for hardware, software, and network issues, and resolve common problems such as password resets, printer setup, and software installations. If an issue is too complex, they escalate it to higher-level support teams. Their role is crucial for maintaining productivity and ensuring smooth technology operations within an organization.

What is the difference between Level 1 Desktop Support vs Help Desk Technician?

AspectLevel 1 Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA A+, HDI Support Center Analyst (HDI-SCA)
Work EnvironmentOn-site, end-user support, troubleshooting hardware/software issuesHelp desk, remote or on-site support, customer service focus
Employer & Industry UsageIT departments in various industries, retail, healthcareIT service providers, corporate IT support, government agencies

Both roles involve troubleshooting hardware and software issues, often requiring similar certifications. However, Level 1 Desktop Support typically focuses on on-site technical support for hardware and software problems, while Help Desk Technicians often handle remote support and customer service inquiries. Understanding these differences can help job seekers identify the right role based on their skills and career goals.

More about Level 1 Desktop Support jobs
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What states have the most Level 1 Desktop Support jobs? States with the most job openings for Level 1 Desktop Support jobs include:
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Level 1 Desktop Support jobs near you
Junior Desktop Support Technician

Junior Desktop Support Technician

MCPC

Bedford, OH • On-site

$18.50 - $23.50/hr

Full-time

Posted 24 days ago

Job description

Junior Desktop Support Technician
Position Summary
The Junior Desktop Support Technician provides entry-level technical support for end users, assisting with the setup, maintenance, and basic troubleshooting of desktop and laptop computers, peripherals, and standard business applications. This role is ideal for individuals early in their IT career who are looking to gain hands-on experience in a structured support environment while following documented processes, security standards, and service-level expectations.
This position focuses on Level 1 desktop support, device deployment, and user assistance, with escalation paths to senior technicians as needed
Key Responsibilities
End-User Support
  • Provide first-level support for desktops, laptops, monitors, printers, and peripherals
  • Assist users with login issues, basic software functionality, and device connectivity
  • Deliver professional, courteous customer service during onsite or desk-side support
  • Support device handoffs, new-hire setups, and workstation moves
Hardware & Software Support
  • Install, configure, and replace computer hardware and peripheral components
  • Install, uninstall, and update approved software and drivers
  • Perform basic troubleshooting for Windows operating system issues
  • Assist with antivirus, patching, and security-related tasks under guidance
Device Imaging & Deployment
  • Assist with imaging and configuring desktops and laptops using standard build processes
  • Perform device refreshes, reimaging, and redeployments as assigned
  • Validate system readiness prior to deployment by testing hardware and connectivity
  • Support hardware rollout and refresh initiatives at client or internal sites
Ticketing, Documentation & Asset Management
  • Log, update, and close tickets in the IT service management system with clear documentation
  • Record asset details including serial numbers, asset tags, and deployment information
  • Follow IT policies, security standards, and documented procedures
  • Escalate unresolved or complex issues to senior support staff as appropriate

Required Qualifications
  • Basic understanding of computer hardware and Windows operating systems
  • Familiarity with common desktop applications (Microsoft 365, web browsers, printers)
  • Strong attention to detail and ability to follow documented procedures
  • Good communication skills with a customer-service mindset
  • Willingness to learn new tools, technologies, and support processes

Preferred Qualifications
  • 0-2 years of experience in IT support, help desk, or desktop support (internships included)
  • Coursework, certification, or hands-on experience in IT or computer technology
  • Exposure to PC imaging, asset management, or ticketing systems
  • CompTIA A+ or similar entry-level certification (or working toward one)

Physical & Work Requirements
  • Ability to lift and move computer equipment up to approximately 40 lbs
  • Work may involve sitting, standing, and hands-on technical tasks
  • Onsite work at client locations may be required, depending on assignment

Key Outcomes of This Role
  • Devices are properly imaged, configured, tested, and deployment-ready
  • End users receive timely, professional, and courteous technical support
  • Accurate documentation and asset records are consistently maintained
  • IT standards, security requirements, and service expectations are followed

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