Desktop Support Level 1
$18.75 - $23.75/hr
Qualifications Desktop support Level 1 Additional Information Client : HCL America; This is a Contract-to-Hire role.
$18.75 - $23.75/hr
Qualifications Desktop support Level 1 Additional Information Client : HCL America; This is a Contract-to-Hire role.
$18.75 - $23.75/hr
Qualifications Desktop support Level 1 Additional Information Client : HCL America; This is a Contract-to-Hire role.
Wilmington, DE · On-site
$24 - $26/hr
SCOPE OF WORK for Level 2 Desktop Technician * Install all the equipment that has been staged by the Level 1 Team. * Work will have to be documented for what equipment was successfully installed and ...
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Wilmington, DE · On-site
$24 - $26/hr
SCOPE OF WORK for Level 2 Desktop Technician * Install all the equipment that has been staged by the Level 1 Team. * Work will have to be documented for what equipment was successfully installed and ...
Wilmington, DE · On-site
$19.75 - $25/hr
SCOPE OF WORK for Level 2 Desktop Technician • Install all the equipment that has been staged by the Level 1 Team. • Work will have to be documented for what equipment was successfully installed ...
Wilmington, DE · On-site
$19.75 - $25/hr
SCOPE OF WORK for Level 2 Desktop Technician • Install all the equipment that has been staged by the Level 1 Team. • Work will have to be documented for what equipment was successfully installed ...
Washington, DC · On-site
... Level 1 network and VPN diagnosis and troubleshooting skills. • Knowledge of BlackBerry ... general desktop support with previous experience opening and maintaining support cases via CA ...
Washington, DC · On-site
... Level 1 network and VPN diagnosis and troubleshooting skills. • Knowledge of BlackBerry ... general desktop support with previous experience opening and maintaining support cases via CA ...
Durham, NC · On-site
$16.42/hr
Provide Level-1 technical support for supported desktops, laptops, and peripherals. This includes the following activities: Correcting hardware problems with supported desktops, laptops and ...
Durham, NC · On-site
$16.42/hr
Provide Level-1 technical support for supported desktops, laptops, and peripherals. This includes the following activities: Correcting hardware problems with supported desktops, laptops and ...
Londonderry, NH · On-site
$21.25 - $27/hr
What are the top 3 skills required for this role? 1. Desktop support 2. Endpoint management platforms to deploy software packages 3. Desktop Patching / Responsibilities -Deliver advanced desktop ...
Londonderry, NH · On-site
$21.25 - $27/hr
What are the top 3 skills required for this role? 1. Desktop support 2. Endpoint management platforms to deploy software packages 3. Desktop Patching / Responsibilities -Deliver advanced desktop ...
$16.75 - $21.25/hr
This mid-level role involves resolving complex hardware, software, and network issues, supporting ... Handle escalated IT issues from Level 1 support, performing in-depth troubleshooting for desktops ...
$16.75 - $21.25/hr
This mid-level role involves resolving complex hardware, software, and network issues, supporting ... Handle escalated IT issues from Level 1 support, performing in-depth troubleshooting for desktops ...
Boston, MA · On-site
$22 - $28/hr
We are open to junior level candidates as well as experienced with Level 1/2 Desktop Support. College Degree and industry certifications are always a plus. For those interested in basic networking we ...
Boston, MA · On-site
$22 - $28/hr
We are open to junior level candidates as well as experienced with Level 1/2 Desktop Support. College Degree and industry certifications are always a plus. For those interested in basic networking we ...
Baltimore, MD · On-site
$20 - $25.50/hr
Provide level 1 remote desktop support and perform other activities based on SOPs . Perform user account management activities Escalate complex problem to appropriate support specialists Responsible ...
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Baltimore, MD · On-site
$20 - $25.50/hr
Provide level 1 remote desktop support and perform other activities based on SOPs . Perform user account management activities Escalate complex problem to appropriate support specialists Responsible ...
Follow standard desktop build process to support the Windows 7 to Windows 10 migration ... level one and level two desktop services, break/fix, and implementation support for desktop ...
Follow standard desktop build process to support the Windows 7 to Windows 10 migration ... level one and level two desktop services, break/fix, and implementation support for desktop ...
San Francisco, CA · On-site
Responsibilities : • Deskside and remote technical support for company users. • Level 2 ... desktops, laptops, printers, mobile devices, docking stations, VPN, IP telephony, and related ...
San Francisco, CA · On-site
Responsibilities : • Deskside and remote technical support for company users. • Level 2 ... desktops, laptops, printers, mobile devices, docking stations, VPN, IP telephony, and related ...
La Crosse, WI · On-site
$30.13 - $45.20/hr
Kwik Trip Support Center Job Type: Full-Time Overview The Desktop Support Engineer 1 provides ... Provide expert-level troubleshooting for high-impact or recurring endpoint incidents * Lead problem ...
La Crosse, WI · On-site
$30.13 - $45.20/hr
Kwik Trip Support Center Job Type: Full-Time Overview The Desktop Support Engineer 1 provides ... Provide expert-level troubleshooting for high-impact or recurring endpoint incidents * Lead problem ...
Richardson, TX · On-site
$17 - $25/hr
In this role you would be a part of our growing relationship with one of our great clients and have responsibilities in Desktop Support such as: * Provide Workstation Software Break Fix support
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Richardson, TX · On-site
$17 - $25/hr
In this role you would be a part of our growing relationship with one of our great clients and have responsibilities in Desktop Support such as: * Provide Workstation Software Break Fix support
Pensacola, FL · On-site
$19.25 - $24.25/hr
Desktop Support Location: 100% On Site - Pensacola, FL Type: Contract Contractor Work Model: Onsite - onsite Responsibilities * Provide technical support for desktop hardware and software issues in a ...
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Pensacola, FL · On-site
$19.25 - $24.25/hr
Desktop Support Location: 100% On Site - Pensacola, FL Type: Contract Contractor Work Model: Onsite - onsite Responsibilities * Provide technical support for desktop hardware and software issues in a ...
Pensacola, FL · On-site
$19.25 - $24.25/hr
Desktop Support Location: 100% On Site - Pensacola, FL Type: Contract Contractor Work Model: Onsite - onsite Responsibilities * Provide technical support for desktop hardware and software issues in a ...
Quick apply
Pensacola, FL · On-site
$19.25 - $24.25/hr
Desktop Support Location: 100% On Site - Pensacola, FL Type: Contract Contractor Work Model: Onsite - onsite Responsibilities * Provide technical support for desktop hardware and software issues in a ...
Richardson, TX · On-site
$17 - $25/hr
In this role you would be a part of our growing relationship with one of our great clients and have responsibilities in Desktop Support such as: * Provide Workstation Software Break Fix support
Richardson, TX · On-site
$17 - $25/hr
In this role you would be a part of our growing relationship with one of our great clients and have responsibilities in Desktop Support such as: * Provide Workstation Software Break Fix support
Rock Hill, SC · On-site
$17.75 - $22.50/hr
The role involves providing desktop support for various devices and assisting with IT infrastructur ... WORKGROUP LEVEL EQUIPMENT SUCH AS CABLING, SWITCHES, AND AP'S • A+, Net+, CCNA, Microsoft ...
Rock Hill, SC · On-site
$17.75 - $22.50/hr
The role involves providing desktop support for various devices and assisting with IT infrastructur ... WORKGROUP LEVEL EQUIPMENT SUCH AS CABLING, SWITCHES, AND AP'S • A+, Net+, CCNA, Microsoft ...
Andover, MA · On-site
$17 - $28/hr
In this role you would be a part of our growing relationship with one of our great clients and have responsibilities in Desktop Support such as: * Provide Workstation Software Break Fix support
Quick apply
Andover, MA · On-site
$17 - $28/hr
In this role you would be a part of our growing relationship with one of our great clients and have responsibilities in Desktop Support such as: * Provide Workstation Software Break Fix support
Tolleson, AZ · On-site
Experience supporting large Windows-basedenvironments to desktop level with emphasis on Win 7 * OS / office 2011 as well as Win 8 andO365 * Advanced knowledge of Microsoft Office suite of ...
Tolleson, AZ · On-site
Experience supporting large Windows-basedenvironments to desktop level with emphasis on Win 7 * OS / office 2011 as well as Win 8 andO365 * Advanced knowledge of Microsoft Office suite of ...
Houston, TX · On-site
Experience supporting large Windows-basedenvironments to desktop level with emphasis on Win 7 * OS / office 2011 as well as Win 8 andO365 * Advanced knowledge of Microsoft Office suite of ...
Houston, TX · On-site
Experience supporting large Windows-basedenvironments to desktop level with emphasis on Win 7 * OS / office 2011 as well as Win 8 andO365 * Advanced knowledge of Microsoft Office suite of ...
$10.10 - $13.33
4% of jobs
$13.33 - $16.56
1% of jobs
$16.56 - $19.80
12% of jobs
$20.90 is the 25th percentile. Wages below this are outliers.
$19.80 - $23.03
23% of jobs
The median wage is $24.57 / hr.
$23.03 - $26.27
20% of jobs
$26.27 - $29.50
14% of jobs
$29.70 is the 75th percentile. Wages above this are outliers.
$29.50 - $32.74
9% of jobs
$32.74 - $35.97
5% of jobs
$35.97 - $39.20
5% of jobs
$39.20 - $42.44
4% of jobs
$42.44 - $45.67
2% of jobs
$10
$26
$45
| Aspect | Level 1 Desktop Support | Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST) | CompTIA A+, HDI Support Center Analyst (HDI-SCA) |
| Work Environment | On-site, end-user support, troubleshooting hardware/software issues | Help desk, remote or on-site support, customer service focus |
| Employer & Industry Usage | IT departments in various industries, retail, healthcare | IT service providers, corporate IT support, government agencies |
Both roles involve troubleshooting hardware and software issues, often requiring similar certifications. However, Level 1 Desktop Support typically focuses on on-site technical support for hardware and software problems, while Help Desk Technicians often handle remote support and customer service inquiries. Understanding these differences can help job seekers identify the right role based on their skills and career goals.

$18.75 - $23.75/hr
Contractor
Re-posted 18 days ago
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Primary Skills:
Should have experience into Desktop/ Desk side support/ Windows experience (Windows Based)
Should have experience in working in enterprise call centre environment.
Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users
Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
Administer and provide User account provisioning.
1-2 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks.
Phone support experience necessary.
ITIL knowledge of V2 or V3. Especially on Service Desk, Incident, Problem, and Change Management
Technical helpdesk or technical call center experience is necessary.
Disciplined, systematic problem solving skills required.
Hands-on work experience with the following:
Windows Operating systems
Clients: Windows7, Windows Vista, Windows XP, Windows 2000
Servers: Windows 2000, Windows 2003, Windows 2008,
Knowledge of Active Directory, Exchange 2003/2007
ITSM ticketing tools such as Remedy, HP Service Centre, Peregrine Service Centre
User account creation for Active Directory, Exchange Mailboxes, Distribution lists
Remote desktop connectivity applications like SMS, Bombard, WebEx, Live Meeting, and Windows Native tools
MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
Internet browsers (e.g. Explorer, Chrome, Firefox),
VPN and remote dial-in users
Support for laptop, desktops, and printers
Others: Adobe Acrobat and other common desktop applications like WinZip, etc.
Desktop support Level 1
Client : HCL America; This is a Contract-to-Hire role.
Sourced by ZipRecruiter
Artech is a leading IT staffing and consulting company based in Morristown, NJ, US. Since its foundation in 1992, Artech has mastered in complementing human expertise with technology and business acumen to produce world-class staffing solutions. The company caters to diverse industry sectors, including financial services, healthcare, telecommunication, energy and utilities, supply chain, and retail. It provides IT consulting, project management, professional and staff augmentation, and managed staffing services. Artech's mission is to provide exceptional IT staffing services to its clients by comprehending their business needs and then crafting a customized staffing strategy. Its notable achievement includes being recognized as one of the largest IT staffing companies in the U.S, according to Staffing Industry Analysts (SIA).
Recruiting and staffing services
10,000+ Employees
Morristown, NJ, US
1992