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Level 1 Desktop Support Jobs (NOW HIRING)

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Desktop Imaging Tech / Packager

Saint Paul, MN

$20.50 - $26/hr

Company supports a work-life balance and slightly flexible hours. Required Skills: 1) Desktop imaging experience. 2) Scripting to automate patching, upgrades, application installs, etc. (Powershell ...

NAVA Software Solutions

Desktop Support

Odessa, TX · On-site

Provides Tier 1 desktop support for hardware and software issues. Maintain work requests/ticketing ... Low-level understanding of networking and networking principals * Experience racking/stacking ...

TekCommands Inc

Desktop support

Riverton, KS · On-site

$15.50 - $19.75/hr

Desktop Support * Endpoint Management (SCCM, Microsoft Intune, MECM, Workspace ONE, Jamf, etc.) * Desktop Patching & Software Deployment Position: Desktop Support Engineer We are seeking an ...

Arraya Solutions

Desktop Support Technician

Boston, MA · On-site

$22 - $28/hr

Duties: 1. Demonstrates basic knowledge of Tier 1-2 service level support as relates to addressing ... Desktop, Active directory, Hardware, Microsoft office, ServiceNow, Windows 10, Windows 7, Office ...

F2Onsite

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Level 2 Desktop Support - **ONE DAY PER WEEK**

Broomfield, CO · On-site

$40/hr

... Level 2 Desktop Support / End User Support Technician to provide recurring onsite IT support in a professional corporate environment. This is a long-term opportunity requiring one onsite visit every ...

krg technology inc

Desktop Support

Bend, OR · On-site

$21.25 - $27.25/hr

Strong desktop support experience - Windows platform - XP, Windows 7 & 8.1 and Office 2013 10 -15 years of EUC desktop support experience - Demonstrated expertise in configuring, installing and ...

System One

Desktop Support

Pensacola, FL · On-site

$19.25 - $24.25/hr

Desktop Support Location: 100% On Site - Pensacola, FL Type: Contract Contractor Work Model: Onsite - onsite Responsibilities * Provide technical support for desktop hardware and software issues in a ...

System One

Desktop Support

Pensacola, FL · On-site

$19.25 - $24.25/hr

Desktop Support Location: 100% On Site - Pensacola, FL Type: Contract Contractor Work Model: Onsite - onsite Responsibilities * Provide technical support for desktop hardware and software issues in a ...

Cannon Search

Desktop Support Analyst

Boston, MA · On-site

$25.25 - $34/hr

You will be an integral part of the IT team handling level 2-3 desktop support, providing critical support to the user community. This is a contract to hire role in Boston with a great work ...

System One

Desktop Support

Pensacola, FL · On-site

$19.25 - $24.25/hr

Desktop Support Location: 100% On Site - Pensacola, FL Type: Contract Contractor Work Model: Onsite - onsite Responsibilities * Provide technical support for desktop hardware and software issues in a ...

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All JobsLevel 1 Desktop Support Jobs

Level 1 Desktop Support information

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$10

$26

$45

How much do level 1 desktop support jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for level 1 desktop support in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

A Level 1 Desktop Support role typically does not pay $4,000 a week; such high earnings are uncommon without advanced skills or certifications. Jobs that can pay this amount without a degree often include specialized trades like commercial driving, sales, or certain freelance IT consulting, which rely on experience, certifications, or skills rather than formal education. High-paying roles generally require technical expertise, certifications, or significant experience in the field.

What is desktop support L1 job description?

A Level 1 Desktop Support technician provides basic technical assistance to users, troubleshooting hardware, software, and network issues. They often handle tasks such as password resets, software installations, and user account management, typically working in a help desk or support center environment. Strong communication skills and familiarity with common operating systems and support tools are essential for this role.

What is level 1 software support?

Level 1 software support involves basic troubleshooting and assistance with software issues, such as installing, configuring, and resolving common problems. Support technicians typically use remote tools and follow standard procedures to help users and escalate complex issues to higher support levels if needed.

What is a Level 1 desktop support job description?

A Level 1 desktop support technician provides basic technical assistance to users, troubleshooting hardware, software, and network issues. They often handle initial problem diagnosis, perform routine maintenance, and escalate complex issues to higher support levels. Strong communication skills and familiarity with common operating systems and support tools are essential for this role.

What are the key skills and qualifications needed to thrive as a Level 1 Desktop Support technician, and why are they important?

To thrive as a Level 1 Desktop Support technician, you need a solid understanding of computer hardware, operating systems, and basic networking, often supported by a relevant certification like CompTIA A+ or equivalent coursework. Familiarity with ticketing systems, remote desktop tools, and common office software is essential for troubleshooting and resolving user issues. Strong communication, patience, and problem-solving skills help you deliver effective support and build trust with users. These abilities are crucial for quickly diagnosing issues, minimizing downtime, and ensuring a positive user experience.

What are Level 1 Desktop Support professionals?

Level 1 Desktop Support professionals are entry-level IT staff responsible for providing initial technical assistance to end-users. They handle basic troubleshooting for hardware, software, and network issues, and resolve common problems such as password resets, printer setup, and software installations. If an issue is too complex, they escalate it to higher-level support teams. Their role is crucial for maintaining productivity and ensuring smooth technology operations within an organization.

What are some common challenges faced by Level 1 Desktop Support professionals, and how can they be addressed?

Level 1 Desktop Support professionals often encounter challenges such as handling a high volume of support tickets, addressing users with varying technical skill levels, and troubleshooting diverse hardware and software issues remotely. Effective time management and clear communication are key to managing these demands. Building a strong foundational knowledge base and following clear escalation protocols can help resolve issues efficiently and provide a positive experience for both users and the support team.

What is the difference between Level 1 Desktop Support vs Help Desk Technician?

AspectLevel 1 Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA A+, HDI Support Center Analyst (HDI-SCA)
Work EnvironmentOn-site, end-user support, troubleshooting hardware/software issuesHelp desk, remote or on-site support, customer service focus
Employer & Industry UsageIT departments in various industries, retail, healthcareIT service providers, corporate IT support, government agencies

Both roles involve troubleshooting hardware and software issues, often requiring similar certifications. However, Level 1 Desktop Support typically focuses on on-site technical support for hardware and software problems, while Help Desk Technicians often handle remote support and customer service inquiries. Understanding these differences can help job seekers identify the right role based on their skills and career goals.

More about Level 1 Desktop Support jobs
What cities are hiring for Level 1 Desktop Support jobs? Cities with the most Level 1 Desktop Support job openings:
What states have the most Level 1 Desktop Support jobs? States with the most job openings for Level 1 Desktop Support jobs include:
What job categories do people searching Level 1 Desktop Support jobs look for? The top searched job categories for Level 1 Desktop Support jobs are:
Level 1 Desktop Support jobs near you
Infographic showing various Level 1 Desktop Support job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 22% Part Time, 1% Temporary, and 6% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.
Desktop Support Level 1

Desktop Support Level 1

Artech Information System LLC

Cary, NC

$18.75 - $23.75/hr

Other

Re-posted 28 days ago

Job description

Company Description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Primary Skills: 

Should have experience into Desktop/ Desk side support/ Windows experience (Windows Based)

Should have experience in working in enterprise call centre environment. 

 Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users

Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.

Administer and provide User account provisioning.

1-2 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks.

Phone support experience necessary.

ITIL knowledge of V2 or V3. Especially on Service Desk, Incident, Problem, and Change Management

Technical helpdesk or technical call center experience is necessary.

Disciplined, systematic problem solving skills required.

Hands-on work experience with the following: 

Windows Operating systems

Clients: Windows7, Windows Vista, Windows XP, Windows 2000 

Servers: Windows 2000, Windows 2003, Windows 2008, 

Knowledge of Active Directory, Exchange 2003/2007

ITSM ticketing tools such as Remedy, HP Service Centre, Peregrine Service Centre  

User account creation for Active Directory, Exchange Mailboxes, Distribution lists

Remote desktop connectivity applications like SMS, Bombard, WebEx, Live Meeting, and Windows Native tools 

MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio

Internet browsers (e.g. Explorer, Chrome, Firefox), 

VPN and remote dial-in users

Support for laptop, desktops, and printers

Others: Adobe Acrobat and other common desktop applications like WinZip, etc. 


Qualifications

Desktop support Level 1

Additional Information

Client : HCL America; This is a Contract-to-Hire role.




Artech logo

About Artech

Sourced by ZipRecruiter

Artech is a leading IT staffing and consulting company based in Morristown, NJ, US. Since its foundation in 1992, Artech has mastered in complementing human expertise with technology and business acumen to produce world-class staffing solutions. The company caters to diverse industry sectors, including financial services, healthcare, telecommunication, energy and utilities, supply chain, and retail. It provides IT consulting, project management, professional and staff augmentation, and managed staffing services. Artech's mission is to provide exceptional IT staffing services to its clients by comprehending their business needs and then crafting a customized staffing strategy. Its notable achievement includes being recognized as one of the largest IT staffing companies in the U.S, according to Staffing Industry Analysts (SIA).

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Morristown, NJ, US

Year founded

1992

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