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Level 1 Desktop Support Jobs (NOW HIRING)

Jobtailor

Manager, Desktop Support

Brookfield, CT · On-site

$90 - $130/hr

Lead global Service Desk and Level 1/Level 2 support operations to deliver timely, reliable ... Lead, coach, and develop Service Desk and desktop support team members through clear priorities ...

Infojini Inc

Desktop Support

Washington, DC · On-site

$23 - $29.25/hr

... Level 1 network and VPN diagnosis and troubleshooting skills. Knowledge of BlackBerry enterprise server client administration and/or AirWatch smart phone support. Demonstrated analytical and problem ...

JobsMight, Inc.

Be Seen First

Help Desk Desktop Support (PART TIME)

Chicago, IL · On-site

$20 - $30/hr

... 1 Support, Level 2 Support, End User Support, End User Computing, IT Troubleshooting, Remote IT Support, Remote Help Desk, Remote Desktop Support, Onsite IT Support, On-Site IT Support, Field IT ...

aptlogix LLC

Desktop support - Level 2

Duarte, CA · On-site

$22/hr

Desktop support - Field Services Technician (Level 2) Location: Duarte, California Pay Rate: $22.00 / hr Ability to work onsite in Duarte, CA. Interested candidates, please send your updated resume ...

TEKsystems

Desktop Support

Westfield, IN · On-site

$22 - $24/hr

IT Support Technician (Level 1)Position Summary We are seeking an entry-level IT Support Technician to provide desktop and technical support for end users in both corporate and operational ...

New

System One

Desktop Support

Pensacola, FL · On-site

$19.25 - $24.25/hr

Desktop Support Location: 100% On Site - Pensacola, FL Type: Contract Contractor Work Model: Onsite - onsite Responsibilities * Provide technical support for desktop hardware and software issues in a ...

Neurealm, Inc.

Desktop Support

Fridley, MN · On-site

Provide onsite support for desktops, laptops, workstations, printers, scanners, and peripheral ... Escalate complex issues to Level 2/Level 3 support teams and coordinate resolution.

LPS

Desktop Support Engineer Level II

Denver, NC · On-site

Summary We are seeking a skilled and customer-focused Desktop Support Engineer Level II to join our team. The ideal candidate will have strong technical expertise and a passion for solving technical ...

Bowie State University

Desktop Support Lead

Bowie, MD · On-site

$65K - $75K/yr

Ensuring an effective and efficient IT support level is provided within the desktop support environment for resolving IT-related issues or problems. This position will confirm all SOPs for the ...

TEKsystems

Desktop Support

Atlanta, GA · On-site

$25 - $30/hr

Provide Level 2 desktop support for hardware, software, operating systems, peripherals, and mobile devices. * Troubleshoot and resolve Windows 11, Microsoft 365, network connectivity, and application ...

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Level 1 Desktop Support information

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$10

$26

$45

How much do level 1 desktop support jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for level 1 desktop support in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What is a Level 1 Desktop Support?

Level 1 Desktop Support professionals are entry-level IT staff responsible for providing initial technical assistance to end-users. They handle basic troubleshooting for hardware, software, and network issues, and resolve common problems such as password resets, printer setup, and software installations. If an issue is too complex, they escalate it to higher-level support teams. Their role is crucial for maintaining productivity and ensuring smooth technology operations within an organization.

What are the key skills and qualifications needed to thrive as a Level 1 Desktop Support technician, and why are they important?

To thrive as a Level 1 Desktop Support technician, you need a solid understanding of computer hardware, operating systems, and basic networking, often supported by a relevant certification like CompTIA A+ or equivalent coursework. Familiarity with ticketing systems, remote desktop tools, and common office software is essential for troubleshooting and resolving user issues. Strong communication, patience, and problem-solving skills help you deliver effective support and build trust with users. These abilities are crucial for quickly diagnosing issues, minimizing downtime, and ensuring a positive user experience.

What are some common challenges faced by Level 1 Desktop Support professionals, and how can they be addressed?

Level 1 Desktop Support professionals often encounter challenges such as handling a high volume of support tickets, addressing users with varying technical skill levels, and troubleshooting diverse hardware and software issues remotely. Effective time management and clear communication are key to managing these demands. Building a strong foundational knowledge base and following clear escalation protocols can help resolve issues efficiently and provide a positive experience for both users and the support team.

What is the difference between Level 1 Desktop Support vs Help Desk Technician?

AspectLevel 1 Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA A+, HDI Support Center Analyst (HDI-SCA)
Work EnvironmentOn-site, end-user support, troubleshooting hardware/software issuesHelp desk, remote or on-site support, customer service focus
Employer & Industry UsageIT departments in various industries, retail, healthcareIT service providers, corporate IT support, government agencies

Both roles involve troubleshooting hardware and software issues, often requiring similar certifications. However, Level 1 Desktop Support typically focuses on on-site technical support for hardware and software problems, while Help Desk Technicians often handle remote support and customer service inquiries. Understanding these differences can help job seekers identify the right role based on their skills and career goals.

How to become a Level 1 Desktop Support?

To become a Level 1 Desktop Support technician, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, operating systems, and troubleshooting skills. Relevant certifications such as CompTIA A+ can improve job prospects, and familiarity with ticketing systems and customer service is often required. Entry-level support roles may also require good communication skills and the ability to work in a team environment.

Is a Level 1 Desktop Support a good entry level job?

Level 1 Desktop Support is considered a suitable entry-level position for individuals starting in IT, as it involves basic troubleshooting, hardware and software support, and customer service skills. It provides foundational experience with tools like ticketing systems and operating systems, which can lead to more advanced roles in IT. The job typically requires minimal prior experience and offers opportunities to develop technical skills and certifications such as CompTIA A+.
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Level 1 Desktop Support jobs near you
Infographic showing various Level 1 Desktop Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.

Desktop Support/Field Services--Onsite (Multiple Location-CA, NH, KS, MO)

Sedna Consulting Group

Tahoe Vista, CA • On-site

Contractor

Posted 14 days ago

Job description

Posted on 14 Aug
 
Role: Desktop Support/Field Services
Location: Onsite - Tahoe Vista, CA/Downey, CA/Londonderry, NH/Riverton, KS/Joplin, MO
Duration: 12 Months
 
Skills:
1. Desktop support
2. Endpoint management platforms to deploy software packages
3. Desktop Patching
 
Job Description:
-Possess a bachelors degree or equivalent experience in information technology computer science or a related discipline with a strong focus on infrastructure and systems support
-Demonstrate eight to ten years of hands on experience in desktop support or systems engineering within enterprise environments including exposure to complex incident handling and escalation processes
-Exhibit advanced proficiency in workstation operating systems endpoint configuration user profile management and desktop application support with emphasis on reliability and usability
-Show applied experience with enterprise endpoint management platforms for software distribution patch management inventory and policy enforcement across large user bases
-Display practical knowledge of security fundamentals including endpoint protection tools encryption policies and compliance practices related to workstation environments
-Bring familiarity with scripting or automation approaches for desktop tasks such as log collection configuration changes or basic remediation workflows to enhance operational efficiency
-Communicate clearly with technical and nontechnical stakeholders by explaining incident status remediation steps and preventive recommendations in an accessible and respectful manner
-Adapt effectively to a work from office environment by providing in person support managing walk up requests and coordinating closely with on site teams for timely issue resolution