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Level 1 Desktop Support Jobs (NOW HIRING)

Noblesoft Technologies

Desktop Support

Salt Lake City, UT · On-site

$19.50 - $25/hr

Sal Lake City UT Duties include (but not limited to) 1. Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support ...

STI

Desktop Support

Richmond, VA · On-site

$20 - $25.50/hr

Richmond, VA Duration: Long Term contract Description: Sr Desktop Support Tech. 100% ON SITE from Day One ABOUT THE ROLE * Responding to queries on the phone, via email, in person, or through remote ...

ActioNet

Desktop Support

Rosslyn, VA

Secret The Desktop Support IT professional is responsible for providing advanced technical support ... ActioNet is a dynamic, award-winning SEI CMMI Level 4 and ISO 20000/ISO 27000 I Certified ...

CareOne

Desktop Support Analyst - CS

Houston, TX · On-site

$21 - $28/hr

Now Hiring - Desktop Support Analyst - The Desktop Support Analyst will be responsible for, but not ... Identify, diagnose, and resolve Level 1 IT problems related to personal computer hardware and ...

CareOne

Desktop Support Analyst - CS

Houston, TX · On-site

$22.25 - $29.75/hr

Now Hiring - Desktop Support Analyst - The Desktop Support Analyst will be responsible for, but not ... Identify, diagnose, and resolve Level 1 IT problems related to personal computer hardware and ...

Avtech solution

Desktop Support

Bloomington, MN · On-site

$20.25 - $25.75/hr

Bloomington, MN Duration : 6 Months+ 1. Build Laptop / desktop computers, peripherals and configure ... Support and troubleshoot RSA/VPN remote connections. 9. Experience on Windows Users profile ...

San Antonio Shoe Inc

Desktop Support Technician

San Antonio, TX · On-site

$18.25 - $23.25/hr

The Desktop Support Technician will be responsible for maintaining all IT-related equipment. The ... Troubleshoot issues with voice, data, applications, and anything else at a Level 1 tier. * Customer ...

JS Consulting

DeskTop Support

Rancho Cordova, CA · On-site

Job Title- DeskTop Support Project Location - Cordova, CA 95670 onsite Duration- 12+ months ... 2nd level help desk support • Lift equipment that weighs up to 50 pounds • Have a valid ...

TEKsystems

Desktop Support

Louisville, KY

$25 - $27/hr

This person will split their time between providing Tier II onsite Desktop Support for their local ... Experience Level Intermediate Level Job Type & Location This is a Contract position based out of ...

University of Miami

Desktop Support Technician

Coral Gables, FL · On-site

$19.25 - $24.50/hr

Adheres to University and unit-level policies and procedures and safeguards University assets. This ... Minimum 1 year of relevant experience required * Learning Agility: Ability to learn new procedures ...

Infojini Inc

Desktop Support Analyst

Washington, DC · On-site

$26.25 - $35.50/hr

Desktop Support Analyst (1st Shift) Location: Washington, DC Duration: 12 months The candidate ... Strong Level 1 network and VPN diagnosis and troubleshooting skills. 7. Knowledge of BlackBerry ...

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Level 1 Desktop Support information

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How much do level 1 desktop support jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for level 1 desktop support in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Level 1 Desktop Support technician, and why are they important?

To thrive as a Level 1 Desktop Support technician, you need a solid understanding of computer hardware, operating systems, and basic networking, often supported by a relevant certification like CompTIA A+ or equivalent coursework. Familiarity with ticketing systems, remote desktop tools, and common office software is essential for troubleshooting and resolving user issues. Strong communication, patience, and problem-solving skills help you deliver effective support and build trust with users. These abilities are crucial for quickly diagnosing issues, minimizing downtime, and ensuring a positive user experience.

What are some common challenges faced by Level 1 Desktop Support professionals, and how can they be addressed?

Level 1 Desktop Support professionals often encounter challenges such as handling a high volume of support tickets, addressing users with varying technical skill levels, and troubleshooting diverse hardware and software issues remotely. Effective time management and clear communication are key to managing these demands. Building a strong foundational knowledge base and following clear escalation protocols can help resolve issues efficiently and provide a positive experience for both users and the support team.

What are Level 1 Desktop Support professionals?

Level 1 Desktop Support professionals are entry-level IT staff responsible for providing initial technical assistance to end-users. They handle basic troubleshooting for hardware, software, and network issues, and resolve common problems such as password resets, printer setup, and software installations. If an issue is too complex, they escalate it to higher-level support teams. Their role is crucial for maintaining productivity and ensuring smooth technology operations within an organization.

What is the difference between Level 1 Desktop Support vs Help Desk Technician?

AspectLevel 1 Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA A+, HDI Support Center Analyst (HDI-SCA)
Work EnvironmentOn-site, end-user support, troubleshooting hardware/software issuesHelp desk, remote or on-site support, customer service focus
Employer & Industry UsageIT departments in various industries, retail, healthcareIT service providers, corporate IT support, government agencies

Both roles involve troubleshooting hardware and software issues, often requiring similar certifications. However, Level 1 Desktop Support typically focuses on on-site technical support for hardware and software problems, while Help Desk Technicians often handle remote support and customer service inquiries. Understanding these differences can help job seekers identify the right role based on their skills and career goals.

More about Level 1 Desktop Support jobs
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What states have the most Level 1 Desktop Support jobs? States with the most job openings for Level 1 Desktop Support jobs include:
What job categories do people searching Level 1 Desktop Support jobs look for? The top searched job categories for Level 1 Desktop Support jobs are:
Level 1 Desktop Support jobs near you
Supervisor, Desktop Support Unit - Applications & Customer Relations

Supervisor, Desktop Support Unit - Applications & Customer Relations

University of Wyoming

Laramie, WY • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

University Of Wyoming rating

6.5

Company rating: 6.5 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

435th of 532 rated colleges and universities

Job description

Job Description
Join Our Campus Community!
Thank you for your interest in joining the University of Wyoming. Our community thrives on the contributions of talented and driven individuals who share in our mission, vision, and values. If your expertise and experience align with the goals of our institution, we would be thrilled to hear from you. We encourage you to apply and become a valued member of our vibrant campus community today!
Why Choose Us?
At the University of Wyoming, we value our employees and invest in their success. Our comprehensive benefits package is designed to support your health, financial security, and work-life balance. Benefits include:
  • Generous Retirement Contributions: The State contributes 14.94% of your gross salary, and you contribute 3.68%, totaling 18.62% toward your retirement plan.
  • Exceptional Health & Prescription Coverage: Enjoy access to medical, dental, and vision insurance with competitive employer contributions, that include 4 deductible options to suit your needs.
  • Paid Time Off: Benefit from ample vacation, sick leave, paid holidays, and paid winter closure.
  • Tuition Waiver: Employees and eligible dependents can take advantage of tuition waivers, supporting continuous education and professional growth.
  • Wellness and Employee Assistance Programs: Stay healthy with wellness initiatives, counseling services, and mental health resources.

At the University of Wyoming, we are committed to creating a supportive and enriching workplace. To learn more about what we offer, please refer to UW's Benefits Summary.
JOB TITLE:
Supervisor, Desktop Support
JOB PURPOSE:
Supervise technical support staff to ensure the consistent and reliable delivery of desktop support services across all colleges, departments, and units. This includes managing all procedures related to the identification, prioritization, escalation, and resolution of level-one, level-two, and level-three technical incidents. Responsible for coordinating campus-wide desktop support functions, ensuring services align with institutional standards, and fostering a team culture of continuous improvement and professional growth.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Service Leadership: Provide oversight for the delivery of reliable desktop support; establish service expectations and ensure alignment with broader IT service delivery goals and institutional priorities.
  • Performance Monitoring & Optimization: Monitor staff performance and incident resolution to ensure optimum user-system performance. Track, analyze, and report on support metrics to identify trends, service gaps, and opportunities for continuous improvement.
  • Operational Supervision: Direct and guide the Desktop Support Unit in troubleshooting software, hardware, and network issues with a focus on same-day resolution, quality assurance, and documentation standards.
  • Expert-Level Support & Escalation: Serve as the primary escalation point for complex or high-impact technical issues. Provide subject matter expertise and technical direction to staff to ensure timely resolution and knowledge transfer.
  • Process Implementation: Develop and enforce procedures for the identification, prioritization, and escalation of support requests. Coordinate campus-wide activities for software, hardware, and connectivity in alignment with University policies.
  • Personnel Management: Manage and schedule full and part-time employees to maintain appropriate coverage. Lead hiring, onboarding, coaching, and regular performance evaluations to build a high-performing team.

SUPPLEMENTAL FUNCTIONS:
  • Perform miscellaneous job-related duties as assigned.
  • Participate in performance-related goal setting and achievement to meet personal and organizational goals and objectives.
  • Attend and participate in training and other personal professional development activity to sustain a culture of learning.

COMPETENCIES:
  • Attention to Detail
  • Developing Organizational Talent
  • Service Orientation
  • Quantity of Work
  • Individual Leadership
  • Work Tempo

MINIMUM QUALIFICATIONS:
Education: Bachelor's degree or equivalent combination of education and experience
Experience: At least 3 years of experience in technical support and service.
  • Experience in supervision of technical support staff is preferred.
    Required licensure, certification, registration, or other requirements: Valid driver's license with a motor vehicle record (MVR) compliant with the Driving for University Business SAP.

DESIRED QUALIFICATIONS:
  • Bachelor's degree in Information Technology, Computer Science, Information Systems, or a closely related field.
  • 4 or more years of progressively responsible experience in desktop or technical support, including at least 2 years in a lead, supervisory, or team coordinator role.
  • Experience supporting a higher education, research, or other large, decentralized enterprise environment.
  • Demonstrated experience using and administering ticketing systems, with specific experience in TeamDynamix strongly preferred, including tracking requests, managing workflows, and reporting on KPIs and SLAs.
  • Experience supporting both Windows and macOS endpoints in an enterprise environment, including endpoint management tools (e.g., Microsoft Intune, SCCM/MECM, Jamf, Active Directory, Entra ID).
  • Experience administering or supporting Microsoft 365 and other comparable enterprise productivity platforms.
  • Experience hiring, coaching, and developing full-time staff.
  • Demonstrated success implementing process improvements, automation, or self-service tools that measurably improved support outcomes.
  • Strong written and verbal communication skills, including the ability to translate complex technical concepts for non-technical faculty, staff, and students.

REQUIRED APPLICATION MATERIALS:
Complete the online application. The department additionally requests candidates upload the following document(s) for a complete application:
  1. Cover letter
  2. Resume or C.V.
  3. Contact information for four work-related references (references will only be contacted if you are selected as a finalist for the position).

WORK LOCATION:
On-campus: This position provides vital support to campus customers, and the successful candidate must be available to work and perform essential job functions on campus, understanding our location is at 7,220 feet above sea level.
WORK AUTHORIZATION REQUIREMENTS:
The successful candidate must be eligible to work in the United States. Sponsorship for H-1B work authorization or work visa is not available for this position.
HIRING STATEMENT/EEO:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position, please contact us at 307-766-2377 or email jobapps@uwyo.edu.
ABOUT LARAMIE:
The University of Wyoming is located in Laramie, a charming town of 30,000 residents nestled in the heart of the Rocky Mountain West. The state of Wyoming continues to invest in its only 4-year university, helping to make it a leader in academics, research, and outreach with state-of-the-art facilities and strong community ties. We invite you to learn more about Laramie by visiting the About Laramie website.
Located in a high mountain valley near the Colorado border, Laramie offers both outstanding recreational opportunities and close proximity to Colorado's Front Range and the metropolitan Denver area. Laramie's beautiful mountain landscape offers outdoor enjoyment in all seasons, with over 300 days of sunshine annually. For more information about the region, please visit http://visitlaramie.org/

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About University of Wyoming

Sourced by ZipRecruiter

The University of Wyoming (UW) is a renowned institution known for its commitment to academic excellence, vibrant community, and stunning natural surroundings. As the only four-year university in Wyoming, UW offers a diverse range of undergraduate and graduate programs across various fields of study. With a history dating back to 1886, the university has established a strong reputation for its rigorous academics, distinguished faculty, and state-of-the-art facilities. Located in Laramie, Wyoming, UW's campus provides a picturesque backdrop for students' educational journey. Surrounded by the breathtaking beauty of the Rocky Mountains and vast plains, students at UW enjoy access to a wealth of outdoor recreational opportunities. Beyond the scenic landscape, the university fosters a strong sense of community, where students, faculty, and staff form lasting connections. With a relatively small student-to-faculty ratio, UW offers a supportive and engaging environment for students to thrive academically and personally.

Industry

Education

Company size

10,000+ Employees

Headquarters location

Laramie, WY, US

Year founded

1886

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