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Level 1 Desktop Support Jobs (NOW HIRING)

ActioNet

Desktop Support

Arlington, VA

... with service level agreements (SLAs). * Install, configure, and maintain operating systems ... HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification

LaBine and Associates

Desktop Support

San Francisco, CA · On-site

Level 2 escalation point for IT Help Desk incidents, ensuring timely resolution while meeting ... Support and troubleshooting hardware, software, and connectivity issues involving desktops, laptops ...

CYNET SYSTEMS

Desktop Support Technician

Sunnyvale, CA · On-site

$21 - $26/hr

Provide Level 1 deskside / desktop support for hardware, software, operating system, and connectivity issues. * Troubleshoot and resolve incidents related to laptops, desktops, printers, peripherals ...

L3HHCM20

Desktop Support Technician

Palm Bay, FL · On-site

$17.25 - $22/hr

Handle escalated IT issues from Level 1 support, performing in-depth troubleshooting for desktops ... laptops, servers, printers, and specialized peripherals used in manufacturing and engineering.

F2Onsite

Be Seen First

Desktop Support Technician

Plymouth, MN · On-site

$23 - $25/hr

Escalate complex issues to higher-level support teams when necessary. Perform basic network ... Qualifications 1-3 years of desktop support, help desk, or field technician experience preferred.

Tabush

Desktop Support Engineer

Manhattan, NY · On-site

$70K - $90K/yr

You'll work on complex workstation issues, handle VIP-level support, and help standardize and secure client environments. Key Responsibilities * Resolve desktop and end-user issues (Windows, Mac ...

BCD Travel

Desktop Support Level II

Atlanta, GA · On-site

$64K - $68K/yr

Grow, connect, collaborate and celebrate with our global team Desktop Support Level II Full-time, On-site, Atlanta, United States (Please note this role requires you to work daily in our office, 2060 ...

Hi-Tech Solutions

Desktop support

Oakbrook Terrace, IL

$19 - $23/hr

... Feb 2015. one phone screen then onsite. you must have a car for this role, there are no local ... Candidate should be highly motivated and able to work independently providing level 2 computer ...

L3HHCM20

Desktop Support Technician

Greenville, TX · On-site

$16.75 - $21.25/hr

Handle escalated IT issues from Level 1 support, performing in-depth troubleshooting for desktops ... laptops, servers, printers, and specialized peripherals used in manufacturing and engineering.

F2Onsite

Be Seen First

Desktop Support Technician

Quakertown, PA · On-site

$20 - $25/hr

Escalate complex issues to higher-level support teams when necessary. * Perform basic network ... Qualifications * 1-3 years of desktop support, help desk, or field technician experience preferred.

BCD Travel

Desktop Support Level II

Atlanta, GA · On-site

$64K - $68K/yr

Grow, connect, collaborate and celebrate with our global team Desktop Support Level II Full-time, On-site, Atlanta, United States (Please note this role requires you to work daily in our office, 2060 ...

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Desktop Support Location: Vienna, VA Type: Contract Contractor Work Model: Onsite - onsite Responsibilities * Diagnose and resolve hardware and software issues for end users * Provide basic ...

STI

Desktop Support

Richmond, VA · On-site

$20 - $25.50/hr

Richmond, VA Duration: Long Term contract Description: Sr Desktop Support Tech. 100% ON SITE from Day One ABOUT THE ROLE * Responding to queries on the phone, via email, in person, or through remote ...

CareOne

Desktop Support Analyst - CS

Houston, TX · On-site

$21 - $28/hr

Now Hiring - Desktop Support Analyst - The Desktop Support Analyst will be responsible for, but not ... Identify, diagnose, and resolve Level 1 IT problems related to personal computer hardware and ...

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All JobsLevel 1 Desktop Support Jobs

Level 1 Desktop Support information

See salary details

$10

$26

$45

How much do level 1 desktop support jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for level 1 desktop support in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

A Level 1 Desktop Support role typically does not pay $4,000 a week; such high earnings are uncommon without advanced skills or certifications. Jobs that can pay this amount without a degree often include specialized trades like commercial driving, sales, or certain freelance IT consulting, which rely on experience, certifications, or skills rather than formal education. High-paying roles generally require technical expertise, certifications, or significant experience in the field.

What is desktop support L1 job description?

A Level 1 Desktop Support technician provides basic technical assistance to users, troubleshooting hardware, software, and network issues. They often handle tasks such as password resets, software installations, and user account management, typically working in a help desk or support center environment. Strong communication skills and familiarity with common operating systems and support tools are essential for this role.

What is level 1 software support?

Level 1 software support involves basic troubleshooting and assistance with software issues, such as installing, configuring, and resolving common problems. Support technicians typically use remote tools and follow standard procedures to help users and escalate complex issues to higher support levels if needed.

What is a Level 1 desktop support job description?

A Level 1 desktop support technician provides basic technical assistance to users, troubleshooting hardware, software, and network issues. They often handle initial problem diagnosis, perform routine maintenance, and escalate complex issues to higher support levels. Strong communication skills and familiarity with common operating systems and support tools are essential for this role.

What are the key skills and qualifications needed to thrive as a Level 1 Desktop Support technician, and why are they important?

To thrive as a Level 1 Desktop Support technician, you need a solid understanding of computer hardware, operating systems, and basic networking, often supported by a relevant certification like CompTIA A+ or equivalent coursework. Familiarity with ticketing systems, remote desktop tools, and common office software is essential for troubleshooting and resolving user issues. Strong communication, patience, and problem-solving skills help you deliver effective support and build trust with users. These abilities are crucial for quickly diagnosing issues, minimizing downtime, and ensuring a positive user experience.

What are Level 1 Desktop Support professionals?

Level 1 Desktop Support professionals are entry-level IT staff responsible for providing initial technical assistance to end-users. They handle basic troubleshooting for hardware, software, and network issues, and resolve common problems such as password resets, printer setup, and software installations. If an issue is too complex, they escalate it to higher-level support teams. Their role is crucial for maintaining productivity and ensuring smooth technology operations within an organization.

What are some common challenges faced by Level 1 Desktop Support professionals, and how can they be addressed?

Level 1 Desktop Support professionals often encounter challenges such as handling a high volume of support tickets, addressing users with varying technical skill levels, and troubleshooting diverse hardware and software issues remotely. Effective time management and clear communication are key to managing these demands. Building a strong foundational knowledge base and following clear escalation protocols can help resolve issues efficiently and provide a positive experience for both users and the support team.

What is the difference between Level 1 Desktop Support vs Help Desk Technician?

AspectLevel 1 Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA A+, HDI Support Center Analyst (HDI-SCA)
Work EnvironmentOn-site, end-user support, troubleshooting hardware/software issuesHelp desk, remote or on-site support, customer service focus
Employer & Industry UsageIT departments in various industries, retail, healthcareIT service providers, corporate IT support, government agencies

Both roles involve troubleshooting hardware and software issues, often requiring similar certifications. However, Level 1 Desktop Support typically focuses on on-site technical support for hardware and software problems, while Help Desk Technicians often handle remote support and customer service inquiries. Understanding these differences can help job seekers identify the right role based on their skills and career goals.

More about Level 1 Desktop Support jobs
What cities are hiring for Level 1 Desktop Support jobs? Cities with the most Level 1 Desktop Support job openings:
What states have the most Level 1 Desktop Support jobs? States with the most job openings for Level 1 Desktop Support jobs include:
What job categories do people searching Level 1 Desktop Support jobs look for? The top searched job categories for Level 1 Desktop Support jobs are:
Level 1 Desktop Support jobs near you
Infographic showing various Level 1 Desktop Support job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 22% Part Time, 1% Temporary, and 6% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.
Desktop Support Engineer

Desktop Support Engineer

Procom Consultants Group

West Bridgewater, MA

Contractor

Re-posted 25 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Desktop Support Engineer

On behalf of our client, Procom Services is searching for a Desktop Support Engineer for a contract opportunity in West Bridgewater, MA

Desktop Support Engineer Job Details

3-5 years industry hardware and software experience with Dell, HP and Lenovo laptops and desktops 1-2 years' experience with local and network printers including HP and Xerox Software Support experience with Microsoft: o Windows OS 7/8/10 o Windows Office Suite, Visio, Project, Exchange (Mail) Software Support experience with Adobe, Java and others Excellent communication skills - both written and verbal Excellent diagnostic and troubleshooting skills Familiar with Conference Room hardware - projector and white board Familiar with patching and resolving network issues, mapping network printers One industry certification is requested (A+, Net+, MCP)

Desktop Support Engineer Start Date

ASAP

Desktop Support Engineer Assignment Length

4+ months

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

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