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Lead Desktop Support Technician Jobs (NOW HIRING)

TEKsystems

Lead Desktop Support Technician

Tracy, CA

$35 - $38.50/hr

Act as the lead technician and primary escalation point for complex desktop, hardware, and connectivity issues. * Support approximately 300 warehouse and logistics end users. * Oversee team ticket ...

TEKsystems

Lead Desktop Support Technician

Tracy, CA

$35 - $38.50/hr

Act as the lead technician and primary escalation point for complex desktop, hardware, and connectivity issues. * Support approximately 300 warehouse and logistics end users. * Oversee team ticket ...

Hireblazer

Desktop Support Technician

Austin, TX · On-site

$23 - $25/hr

Desktop Support Technician Expected Duration: 11 months Location: Onsite, candidates must be local ... quickly, and can lead locally while working across a multi-vendor support environment.

AA2IT

Desktop Support Technician

Cincinnati, OH · On-site

$21/hr

Desktop Support Technician Location: 600 Vine St, Cincinnati USA Conversion rate $21/hr. This position is for an onsite dedicated desktop support tech LII. A+ is preferred. Any Client or Dell Certs a ...

AA2IT

Desktop Support Technician

Cincinnati, OH · On-site

$21/hr

Desktop Support Technician Location: 600 Vine St, Cincinnati USA Conversion rate $21/hr. This position is for an onsite dedicated desktop support tech LII. A+ is preferred. Any Client or Dell Certs a ...

Quantam

Desktop Support Technician

Frankfort, KY · On-site

$17.50 - $22.25/hr

We are currently seeking a Desktop Support Technician . Candidates must be able to work fully onsite in Frankfort, KY. A valid driver's license is required for this position. Candidates must have ...

Revel Staffing

Desktop Support Technician

Seattle, WA · On-site

$78K - $108K/hr

Desktop Support Technician A healthcare organization is seeking a full-time Desktop Support Technician to support and maintain computer systems, desktops, software, hardware, and peripheral equipment.

Accroid Inc

Desktop Support Technician

Santa Fe, NM · On-site

$19.75 - $25.25/hr

Job Summary Seeking a Desktop Support Technician with 2+ years of experience providing end-user desktop support in a Microsoft environment . The role involves PC/laptop break-fix, hardware/software ...

Revel Staffing

Desktop Support Technician

Toledo, OH · On-site

$78K - $108K/hr

Desktop Support Technician A healthcare organization is seeking a full-time Desktop Support Technician to support and maintain computer systems, desktops, software, hardware, and peripheral equipment.

Revel Staffing

Desktop Support Technician

Minneapolis, MN · On-site

$78K - $108K/hr

Desktop Support Technician A healthcare organization is seeking a full-time Desktop Support Technician to support and maintain computer systems, desktops, software, hardware, and peripheral equipment.

Revel Staffing

Desktop Support Technician

Cleveland, OH · On-site

$78K - $108K/hr

Desktop Support Technician A healthcare organization is seeking a full-time Desktop Support Technician to support and maintain computer systems, desktops, software, hardware, and peripheral equipment.

Techgene Solutions LLC

Desktop Support Technician

Santa Fe, NM · On-site

$19.75 - $25.25/hr

Desktop Support Technician Location: Santa Fe, NM (Onsite) Job Type: Full-Time Contract | 40 Hours/Week We are seeking a Desktop Support Technician to provide onsite technical support to end users ...

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Lead Desktop Support Technician information

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How much do lead desktop support technician jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for lead desktop support technician in the United States is $23.55, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $26.68 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a lead desktop support technician?

To thrive as a Lead Desktop Support Technician, you need expertise in troubleshooting hardware and software issues, a solid understanding of Windows and Mac operating systems, and often an associate’s degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote support tools, ticketing systems such as ServiceNow, and imaging software is typically required. Strong leadership, effective communication, and customer service skills set standout professionals apart in this role. These skills ensure efficient IT support, minimize downtime, and foster a productive and satisfied user environment.

What is the difference between Lead Desktop Support Technician vs Desktop Support Technician?

AspectLead Desktop Support TechnicianDesktop Support Technician
CertificationsCompTIA A+, HDI Support Center Analyst, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervisory role, team coordination, project managementEnd-user support, troubleshooting hardware/software issues
Employer UsageIT departments, managed service providersIT support teams, help desks

The Lead Desktop Support Technician typically oversees support teams, manages projects, and provides advanced troubleshooting, while the Desktop Support Technician focuses on resolving user issues and maintaining hardware/software. Both roles require similar certifications and are common in IT support environments, but the lead position involves additional leadership responsibilities.

What are some common challenges faced by lead desktop support technicians, and how can they be addressed?

Lead Desktop Support Technicians often encounter challenges such as managing multiple high-priority support requests, coordinating with cross-functional teams, and staying updated on evolving technologies. Balancing hands-on troubleshooting with mentoring junior staff can also be demanding. These challenges can be addressed by implementing efficient ticketing systems, fostering clear communication channels, prioritizing ongoing training, and developing strong organizational skills to ensure timely resolution of technical issues and smooth team collaboration.

What is a lead desktop support technician?

Lead Desktop Support Technicians are IT professionals responsible for overseeing and guiding a team of desktop support technicians in resolving technical issues related to computers, software, and network systems within an organization. They provide advanced troubleshooting, mentor junior staff, and ensure high-quality support for end-users. Additionally, they often coordinate support tasks, manage escalation of complex problems, and assist in developing best practices and training procedures. Their role is crucial in maintaining smooth IT operations and enhancing user satisfaction.
More about Lead Desktop Support Technician jobs
What job categories do people searching Lead Desktop Support Technician jobs look for? The top searched job categories for Lead Desktop Support Technician jobs are:
Lead Desktop Support Technician jobs near you
Infographic showing various Lead Desktop Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,988 per year, or $23.6 per hour.

Lead Desktop Support Technician

TEKsystems c/o Allegis Group

Tracy, CA • On-site

$35 - $38.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

New

Job description

Desktop Support Team Lead
Top Required Skills
  • Desktop Support experience in a Windows environment.
  • Strong troubleshooting skills supporting PCs, printers, RF/wireless devices, and Windows 10/11 connectivity issues.
  • Excellent customer service and communication skills with the ability to support users at all levels of the organization.
  • Proven experience leading or mentoring desktop support technicians in a fast-paced environment.
  • Ability to prioritize workloads, coordinate team activities, and ensure timely ticket resolution.

Core Responsibilities
  • Provide day-to-day desktop support, break/fix services, and hardware maintenance.
  • Act as the lead technician and primary escalation point for complex desktop, hardware, and connectivity issues.
  • Support approximately 300 warehouse and logistics end users.
  • Oversee team ticket queues and help ensure service levels and response times are met.
  • Manage an average workload of 25 tickets per shift while assisting team members with escalated issues.
  • Troubleshoot hardware, software, printer, wireless, and connectivity issues.
  • Coordinate and support ongoing IT projects, device deployments, upgrades, and routine maintenance.
  • Mentor and provide guidance to junior desktop support technicians, promoting best practices and knowledge sharing.
  • Partner with IT management on operational improvements, process documentation, and site technology initiatives.
  • Maintain consistent communication and follow-through with end users to ensure timely resolution of issues.

Technical Environment
  • Windows 10 / Windows 11
  • Microsoft Office Suite (Outlook, Word, Excel)
  • LaserJet Printers
  • Zebra Label Printers
  • RF (Radio Frequency) Devices
  • Wireless Network Connectivity
  • ServiceNow Ticketing System
  • Basic Networking & Troubleshooting

Preferred Experience
  • Previous Team Lead, Lead Desktop Support Technician, or IT Support Lead experience.
  • Warehouse or distribution center IT support environment.
  • Experience supporting Warehouse Management Systems (WMS), specifically Manhattan PKMS.
  • Familiarity with RedWorks Pick-to-Light systems.
  • Experience supporting handheld scanners, RF devices, and wireless technologies.
  • Experience coordinating support teams, ticket queues, and technology deployments in an enterprise environment.

Job Type & Location
This is a Contract position based out of Tracy, CA.
Pay and Benefits
The pay range for this position is $35.00 - $38.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Tracy,CA.
Application Deadline
This position is anticipated to close on Aug 14, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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