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Lead Desktop Support Technician Jobs (NOW HIRING)

Tech Tammina LLC

Desktop Support Technician

Brooklyn, NY · On-site

$21.25 - $27/hr

Desktop Support Technician Location: Brooklyn, NY (On-site) Type: Contract (6+ months, with option to convert to full-time) Overview: We are looking for a Desktop Support Technician to join an ...

Artius Solutions

Desktop Support Technician

Saint Paul, MN · On-site

$20.50 - $26/hr

Job Title Desktop Support Technician Location Saint Paul, Minnesota (Onsite) Job Type Full-time | 40 hours per week | Monday-Friday (8:00 AM - 4:30 PM) Number of Positions 1 Job Overview We are ...

Revel Staffing

Desktop Support Technician

Providence, RI · On-site

$78K - $108K/hr

We are seeking a full-time Desktop Support Technician to support and maintain computer systems, desktops, software, hardware, and peripheral equipment. This position is responsible for installing ...

Revel Staffing

Desktop Support Technician

Seattle, WA

$78K - $108K/hr

We are seeking a full-time Desktop Support Technician to support and maintain computer systems, desktops, software, hardware, and peripheral equipment. This position is responsible for installing ...

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Lead Desktop Support Technician information

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How much do lead desktop support technician jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for lead desktop support technician in the United States is $23.55, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $26.68 per hour, depending on experience, location, and employer.

What is a lead desktop support technician?

Lead Desktop Support Technicians are IT professionals responsible for overseeing and guiding a team of desktop support technicians in resolving technical issues related to computers, software, and network systems within an organization. They provide advanced troubleshooting, mentor junior staff, and ensure high-quality support for end-users. Additionally, they often coordinate support tasks, manage escalation of complex problems, and assist in developing best practices and training procedures. Their role is crucial in maintaining smooth IT operations and enhancing user satisfaction.

What are the key skills and qualifications needed to thrive as a lead desktop support technician?

To thrive as a Lead Desktop Support Technician, you need expertise in troubleshooting hardware and software issues, a solid understanding of Windows and Mac operating systems, and often an associate’s degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote support tools, ticketing systems such as ServiceNow, and imaging software is typically required. Strong leadership, effective communication, and customer service skills set standout professionals apart in this role. These skills ensure efficient IT support, minimize downtime, and foster a productive and satisfied user environment.

What are some common challenges faced by lead desktop support technicians, and how can they be addressed?

Lead Desktop Support Technicians often encounter challenges such as managing multiple high-priority support requests, coordinating with cross-functional teams, and staying updated on evolving technologies. Balancing hands-on troubleshooting with mentoring junior staff can also be demanding. These challenges can be addressed by implementing efficient ticketing systems, fostering clear communication channels, prioritizing ongoing training, and developing strong organizational skills to ensure timely resolution of technical issues and smooth team collaboration.

What is the difference between Lead Desktop Support Technician vs Desktop Support Technician?

AspectLead Desktop Support TechnicianDesktop Support Technician
CertificationsCompTIA A+, HDI Support Center Analyst, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervisory role, team coordination, project managementEnd-user support, troubleshooting hardware/software issues
Employer UsageIT departments, managed service providersIT support teams, help desks

The Lead Desktop Support Technician typically oversees support teams, manages projects, and provides advanced troubleshooting, while the Desktop Support Technician focuses on resolving user issues and maintaining hardware/software. Both roles require similar certifications and are common in IT support environments, but the lead position involves additional leadership responsibilities.

Lead Desktop Support Technician jobs near you
Infographic showing various Lead Desktop Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $48,988 per year, or $23.6 per hour.

Desktop Support Technician

AmTrust Financial Services, Inc.

Cleveland, OH • On-site

$19.50 - $25/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 16 days ago

Job description

Overview

AmTrust Financial is currently seeking a talented individual to fill a role as Desktop Support Technician. The Desktop Support Technician will report to the Director, IT End User Services. The Desktop Support Technician is part of the Teir II team responsible for supporting a multitude of IT related issues that range from desktops, laptops, network, telecom, video conferencing, VoIP, mobility and server or infrastructure problems. The position is also a member of a global remote support team working to diagnose, resolve, and respond to IT incidents in a fast-paced environment.

The Desktop Support Technician provides end-user support and installs/maintains personal computer hardware and software utilizing hands-on and remote resolution capabilities to ensure the efficient and successful operations of AmTrust's corporate business, while following all IT and Security standards and practices. The Desktop Support Technician will work closely with other IT groups, business departments, and external entities.

Responsibilities
  • Provide high quality, service focused support, in person, by phone or email with both onsite and remote end users.
  • Troubleshoot problem areas in a timely and accurate fashion and provide end-user assistance where required.
  • Troubleshoot and resolve complex issues and work with other teams to identify root cause and resolution.
  • Follow up with customers to ensure their technology needs are being met and issues are resolved.
  • Install, diagnose, repair, maintain and upgrade all PC hardware and equipment to ensure optimal workstation performance.
  • Provide desktop/laptop break/fix/maintenance support
  • Provide support to growing mobility platforms (iOS, Android, MacOS and Windows based platforms)
  • Document incidents, problems and requests in the company ticketing system (ServiceNow).
  • Ensures detailed work notes are documented with every ServiceNow ticket.
  • Escalate critical incidents to Management as needed.
  • Perform regular stock room audits to assist the IT Asset Management team
  • Day-to-day-operational activities associated with shipping and receiving of IT hardware.
  • Work independently while simultaneously being a collaborative team member striving for team success.
  • Follow standard operating procedures around process and documentation.
  • Minimal travel required.
  • Keeps current with market trends and demands.
  • Performs other functionally related duties as assigned.
  • May be required to work overtime as assigned. 
Qualifications

Required:

  • Associates degree: proven industry experience will be acceptable in lieu of degree
  • 2-3 years of experience in IT Desktop Support with a focus on end user facing services
  • A+ Certification highly desirable
  • Experience with Windows 10
  • Knowledgeable in Microsoft Office Applications
  • Working knowledge with Help Desk ticketing systems such as ServiceNow

Preferred:

  • Hands on experience with Adobe Acrobat, VPN Clients, Cisco Jabber
  • Troubleshoot and installation of Laptops/PC, printers, and copiers
  • Experience working with Active Directory
  • Basic Networking (TCP/IP)
  • Cisco Phones and Soft Phones
  • Microsoft MCP (Microsoft Certifications)
What We Offer

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.

Employment Type: FULL_TIME

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