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Lead Desktop Support Technician Jobs (NOW HIRING)

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Desktop Support Technician

Manhattan, NY · On-site

$22.25 - $28.25/hr

Under some supervision, the Desktop Support Technician Level 2 resolves basic and routine computer installation requests. This includes but is not limited to PC, monitor, or phone replacement ...

Insight

Desktop Support Technician

Chicago, IL · On-site

$50K - $55K/yr

Insight Hospital is seeking a dedicated Desktop Support Technician to join our IT team. The Desktop Support Technician will play a critical role in providing technical support and assistance to our ...

Instant Serve LLC

Desktop Support Technician

Salem, OR · On-site

$20 - $35/hr

Desktop Support Technician Location: Salem, OR Duration: 12/01/2025 - 05/29/2026 Overview: We are seeking an experienced Desktop Support Technician to provide comprehensive technical assistance to ...

Insight

Desktop Support Technician

Chicago, IL

$50K - $55K/yr

Insight Hospital is seeking a dedicated Desktop Support Technician to join our IT team. The Desktop Support Technician will play a critical role in providing technical support and assistance to our ...

F2Onsite

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Desktop Support Technician

Amarillo, TX · On-site

$18 - $20/hr

The Desktop Support Technician will be responsible for troubleshooting hardware, software, connectivity, and user account issues; deploying and maintaining endpoint devices; supporting employee ...

AA2IT

Desktop Support Technician

Reading, PA · On-site

$19.50 - $24.75/hr

AA2IT is a company seeking a Desktop Support Technician to assist First Energy employees. The primary responsibilities include troubleshooting desktop and laptop issues, providing support via phone ...

Ci Design, Inc.

DESKTOP SUPPORT TECHNICIAN

Boston, MA · On-site

$55K/yr

DESKTOP SUPPORT TECHNICIAN Department: GENERAL Employment Type: Full Time Location: BOSTON, MA Reporting To: IT MANAGER Compensation: $55,000 / year Description We are seeking a motivated Desktop ...

NPSG GLOBAL LLC

Desktop Support Technician

Marietta, GA

$19.25 - $24.50/hr

Desktop Support Technician Overview/Description: The Desktop Support Technician is primarily responsible for configuration, management, and support of IT assets. They will be the first point of ...

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Lead Desktop Support Technician information

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How much do lead desktop support technician jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for lead desktop support technician in the United States is $23.55, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $26.68 per hour, depending on experience, location, and employer.

What is a lead desktop support technician?

Lead Desktop Support Technicians are IT professionals responsible for overseeing and guiding a team of desktop support technicians in resolving technical issues related to computers, software, and network systems within an organization. They provide advanced troubleshooting, mentor junior staff, and ensure high-quality support for end-users. Additionally, they often coordinate support tasks, manage escalation of complex problems, and assist in developing best practices and training procedures. Their role is crucial in maintaining smooth IT operations and enhancing user satisfaction.

What are the key skills and qualifications needed to thrive as a lead desktop support technician?

To thrive as a Lead Desktop Support Technician, you need expertise in troubleshooting hardware and software issues, a solid understanding of Windows and Mac operating systems, and often an associate’s degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote support tools, ticketing systems such as ServiceNow, and imaging software is typically required. Strong leadership, effective communication, and customer service skills set standout professionals apart in this role. These skills ensure efficient IT support, minimize downtime, and foster a productive and satisfied user environment.

What are some common challenges faced by lead desktop support technicians, and how can they be addressed?

Lead Desktop Support Technicians often encounter challenges such as managing multiple high-priority support requests, coordinating with cross-functional teams, and staying updated on evolving technologies. Balancing hands-on troubleshooting with mentoring junior staff can also be demanding. These challenges can be addressed by implementing efficient ticketing systems, fostering clear communication channels, prioritizing ongoing training, and developing strong organizational skills to ensure timely resolution of technical issues and smooth team collaboration.

What is the difference between Lead Desktop Support Technician vs Desktop Support Technician?

AspectLead Desktop Support TechnicianDesktop Support Technician
CertificationsCompTIA A+, HDI Support Center Analyst, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervisory role, team coordination, project managementEnd-user support, troubleshooting hardware/software issues
Employer UsageIT departments, managed service providersIT support teams, help desks

The Lead Desktop Support Technician typically oversees support teams, manages projects, and provides advanced troubleshooting, while the Desktop Support Technician focuses on resolving user issues and maintaining hardware/software. Both roles require similar certifications and are common in IT support environments, but the lead position involves additional leadership responsibilities.

Lead Desktop Support Technician jobs near you
Infographic showing various Lead Desktop Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $48,988 per year, or $23.6 per hour.

Desktop Support Technician

Infinite Resource Solutions

Oakland, CA

$23.25 - $29.50/hr

Full-time

Re-posted 24 days ago

Job description

Job Description Job Summary The Desktop Support Technician III is a Senior role in Desktop Support and mentors' other technicians within the department. Uses independent judgement to triage all support requests, resolution of issues and escalation of issues, if needed. You will be responsible for leading, delivering and completing assigned projects, providing team member support for Windows based systems, system imaging, desk setups, training and/or general assistance.

You will be a critical member of the IT team, responsible for supporting all local and remote users. This position will work on a team that provides support for computer hardware, software applications, and other various desktop devices. Qualifications Required Education: High school diploma or GED Preferred Education: Bachelor's degree or related experience Minimum Experience: 4 - 6 years Desktop experience Required Licensure / Certification: N/A Preferred Licensure /Certification: Microsoft Certification Job Duties & Responsibilities Troubleshoot, diagnose, and repair desktop, laptop, and mobile issues.

Help triage, respond and resolve tickets received into our IT Helpdesk. Monitor internal IT support channels and field walk-up support requests from team members. Provide timely response to all issues, update internal customers on status, solicit additional information, if needed, and troubleshoot issues.

Document procedures and develop end user instructions. Work closely with team members and clients both onsite and virtually to support their systems integrated into the client network. Solve issues effectively and efficiently know when to use your resources and when to escalate.

Provide end-user training, as needed. Onboard new hires including provisioning of computers, accounts and peripherals. Less than 5% travel required within Northern California.

All other duties as assigned. Knowledge, Skills & Abilities Proficient knowledge of Microsoft Windows, Office O365, OneDrive, SharePoint, VPN, MFA and other cloud-based services. Ability to lead projects Use independent judgment and initiative within established policies and procedures.

Strong Trouble shooting skills. Ability to develop, interact and maintain excellent business relationships with internal and external contacts to support compliance and high levels of service Outstanding customer service and communication skills, both written and verbal. Self-sufficient, self-managed, self-motivated, must be effective working independently and with a team of technicians.

Working Knowledge of iPads, iPhones, Android a plus. Preferred 1 year or more in Healthcare. Demonstrated ability to learn new systems, applications, etc.

quickly and adapt to change. Outstanding time management and organizational skills, ability to manage multiple tasks effectively.

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