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Desktop Support Team Lead Jobs (NOW HIRING)

Madison Approach

Desktop Team Lead

Ossining, NY

$71.22K/yr

The Desktop Team Lead will oversee day-to-day desktop support operations, mentor and coach team members, respond to user-reported issues, and solve problems of moderate to high complexity. This role ...

New

Data Processing Resources

Desktop Team Lead

Ossining, NY

$21.25 - $27/hr

The Desktop Team Lead will be responsible for growing the Desktop team members'' skills and ... The Desktop Support Lead role presents an opportunity to solve problems of moderate to high ...

Tabush

Desktop Support Engineer

Quincy, MA

You'll have the opportunity to work alongside our Desktop Support team lead in our Quincy Massachusetts office. Key Responsibilities * Resolve desktop and end-user issues (Windows, Mac, Microsoft 365 ...

Hunter Bond Ltd

Desktop Team Leader

Manhattan, NY

New York Overview My client are seeking an Engineer turned Manager to lead a globally dispersed Desktop Support team in a busy trading environment. You will have 2+ years of experience managing a ...

ProCorp Systems Inc.

End User & Desktop Lead

Bartlett, TN · On-site

$17.50 - $22.25/hr

Experience: 5+ years in IT desktop support or endpoint engineering, with at least 2 years in a team lead or managerial role. Technical Skills: o Strong administration skills in Active Directory and ...

Kwik Trip, Inc.

Desktop Support Engineer

La Crosse, WI · On-site

$30.13 - $45.20/hr

Lead problem management efforts including investigation, documentation, testing, and root cause ... Coach and mentor Desktop Support team members on advanced troubleshooting techniques * Create and ...

Hunter Bond Ltd

Desktop Support Lead

Manhattan, NY · Hybrid

Desktop Support Engineer/Lead Role : Desktop Support Engineer/Lead Clien t: Quant Fund - Global collaborative firm run by passionate Computer Scientists Salary : Up to $200,000 + bonus + package ...

Purple Drive

Desktop Support Engineer

Newark, NJ

... support team o Document detailed notes in the ticketing system and provide accurate and timely customer updates. o Manage user accounts and permissions o Install, configure, and maintain desktop ...

AceStack LLC

Desktop Support

Newark, NJ

Role: Desktop Support Location: Newark, NJ / Olathe, KS (Onsite) Fulltime Must Have Technical ... Ability to work well both independently and as part of a team. Customer-focused attitude and a ...

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How much do desktop support team lead jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for desktop support team lead in the United States is $36.17, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $48.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Desktop Support Team Lead, and why are they important?

To thrive as a Desktop Support Team Lead, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or related certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote support tools, and enterprise operating systems is typically essential. Excellent communication, problem-solving, and team management skills set top candidates apart in this role. These competencies are crucial for resolving technical issues efficiently, guiding team performance, and ensuring consistent end-user satisfaction.

What are some common challenges faced by a Desktop Support Team Lead, and how can they be managed effectively?

As a Desktop Support Team Lead, common challenges include balancing hands-on technical troubleshooting with team management responsibilities, ensuring timely resolution of support tickets, and effectively prioritizing tasks during peak demand periods. Additionally, fostering clear communication among team members and other IT departments is crucial for seamless support operations. Effective leaders address these challenges by implementing structured processes, providing regular training, and maintaining open channels for feedback and collaboration.

What does a Desktop Support Team Lead do?

A Desktop Support Team Lead is responsible for overseeing a team of desktop support technicians who provide technical assistance to end-users within an organization. Their duties include managing help desk tickets, prioritizing and assigning tasks, mentoring team members, and ensuring high-quality support for computer hardware, software, and network issues. They also collaborate with other IT departments to resolve complex problems and help implement new technologies or upgrades. Effective communication, leadership, and problem-solving skills are essential for success in this role.

What is the difference between Desktop Support Team Lead vs Desktop Support Specialist?

AspectDesktop Support Team LeadDesktop Support Specialist
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)
Work EnvironmentLeads a team, manages support tickets, coordinates tasksProvides direct technical support to end-users
ResponsibilitiesSupervises team, escalates issues, ensures service qualityResolves hardware/software issues, assists users

The Desktop Support Team Lead oversees a team of support specialists, focusing on management and coordination, while the Desktop Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in IT support environments, but the lead role involves leadership responsibilities and team oversight.

More about Desktop Support Team Lead jobs
What cities are hiring for Desktop Support Team Lead jobs? Cities with the most Desktop Support Team Lead job openings:
What states have the most Desktop Support Team Lead jobs? States with the most job openings for Desktop Support Team Lead jobs include:
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Desktop Support Team Lead jobs near you
Infographic showing various Desktop Support Team Lead job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $75,239 per year, or $36.2 per hour.
Desktop Team Lead

Desktop Team Lead

Madison Approach

Ossining, NY

$71.22K/yr

Full-time

Posted 2 days ago

Job description

Desktop Team Lead

Job Type: Direct Hire (Full-time, Regular)
Salary: $71,217 annually
Location: Northern Westchester, NY | FULL-TIME ON-SITE POSITION (Not Remote, Not Hybrid)
Schedule: Monday-Friday, 8:30am-4:00pm

Job Overview
Madison Approach Staffing is recruiting for a Desktop Team Lead for our client, a mission-based international nonprofit organization. This is a full-time, on-site position with no remote or hybrid options. The Desktop Team Lead will oversee day-to-day desktop support operations, mentor and coach team members, respond to user-reported issues, and solve problems of moderate to high complexity. This role serves as an escalation point for the desktop support team and manages projects within the team's sphere of responsibility. The ideal candidate brings 5+ years of helpdesk experience, CompTIA A+ certification, technical proficiency with Windows and Apple systems, and strong leadership and mentoring abilities.

Key Responsibilities
Team Leadership & Mentoring:
  • Mentor and coach desktop support team members to improve their technical skills
  • Serve as escalation point for issues and questions from team members
  • Manage team workload, priorities, and support ticket distribution
  • Provide guidance on technical and professional development
  • Foster a collaborative and efficient team environment
Desktop Support Operations:
  • Respond to user-reported issues, requests, and support tickets
  • Provide technical support for desktop hardware and software users (in-office, remote offices, and home)
  • Troubleshoot application issues including viruses, hard disk diagnostics, file repair, data encryption
  • Solve problems of moderate to high complexity without assistance
  • Work with users on Windows and Apple systems
System Administration & Management:
  • Administer and support Microsoft 365, Microsoft Intune, Active Directory, and Azure environments
  • Manage VPN connectivity and Microsoft Entra ID
  • Provide audiovisual (AV) setup and support for presentations and Microsoft Teams meetings
  • Support microphones, speakers, conferencing equipment, and collaboration technologies
  • Manage inventory and assign equipment to employees appropriately
Documentation & Project Management:
  • Track, document, and resolve incidents and security incidents
  • Ensure resolutions are documented accurately with sufficient detail on solutions
  • Manage projects within desktop support team's responsibility
  • Work with outside technology vendors and consultants
  • Maintain accurate records of issues and resolutions
Required Skills & Experience
  • Education: Associate's degree in Information Technology required (or equivalent experience/education substitution)
  • Certification: CompTIA A+ certification required
  • Experience: Minimum 5 years helpdesk experience
  • Operating Systems: Technical proficiency with Windows and Apple desktop systems and issues
  • Cloud Technologies: Proficiency in Microsoft 365, Microsoft Intune, Active Directory, VPN connectivity, Microsoft Entra ID, and Azure environments
  • Leadership: Ability to mentor and coach team members; demonstrated leadership experience
  • Problem-Solving: Ability to solve problems of moderate to high complexity independently
  • Audiovisual Support: Experience with AV setup and support for presentations and Teams meetings
  • Communication: Clear communication and interpersonal skills
  • Technical Writing: Ability to document issues and resolutions with clarity and detail
Preferred Skills & Experience
  • CompTIA Network+ or Security+ certification
  • Experience with device management and mobile device support
  • Help desk ticketing system experience
  • Prior team lead or supervisory experience
  • Experience with macOS and iOS support
  • Vendor management experience
  • On-call support experience
IMPORTANT: This is a full-time, on-site position only. Remote and hybrid applicants will not be considered. Position requires in-office presence in Northern Westchester. Weekend hours and on-call support as required.

NO C2C or B2B solicitations. This is strictly an on-site, full-time W-2 employee role


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Company Description

We don’t just want to find you a job, we want to help you achieve your goals. We do that with you, by listening to you. We take the time to discuss your needs, expectations and career objectives. We find out who you are as well as what you can do. And we call on our contacts in countless businesses and corporations to find the position that will fit your skills, your personality, and your potential.
We staff all levels of office staff, from entry-level clerical staff to organization management and everyone in between. We find employment opportunities for every vocation and aspiration – from accountants to graphic designers, administrative assistants to IT professionals, purchasing managers to event planners, receptionists to directors.
If you are a permanent job seeker, we’ll help you get your foot in the door and launch your dream career. Our experienced Talent Coordinators will advise you on everything you need to ace your interview, and negotiate the best possible salary and benefits package. Count on us to be advocates for you in your search.