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Desktop Support Team Lead Jobs (NOW HIRING)

Agile Tech Labs

End User & Desktop Lead

Bartlett, TN · On-site

$18 - $23/hr

Lead and support the desktop support team * Manage daily desktop support operations * Handle user accounts, access control, Active Directory, GPOs, and IAM tasks * Manage Windows laptops and desktops ...

MSCCN

Desktop Support Engineer

La Crosse, WI · On-site

Lead problem management efforts including investigation, documentation, testing, and root cause ... Coach and mentor Desktop Support team members on advanced troubleshooting techniques * Create and ...

Apex Placement & Consulting

IT Team Lead

Ossining, NY

$71K/yr

This is an onsite position where the primary responsibility will be to lead the Desktop Support team by providing technical guidance, resolving complex issues, and ensuring timely and effective ...

TEKsystems

Desktop Team Lead

Washington, DC · On-site

$27 - $40/hr

Seeking candidates with experience working as a Team Lead of Desktop support teams Successful candidate will work 100% onsite in Washington DC Role Priority #1 Overall site leadership and field ...

ConfigUSA

Desktop Support

Malvern, PA · On-site

$19.75 - $25.25/hr

... Technology requirements Desktop Support L2/L3 desktop support Excellent analytical ... team member Good Customer/Vendor handling skills

New

Avtech solution

Desktop Support

Bloomington, MN

$20.25 - $25.75/hr

Desktop Support Location: Bloomington, MN Duration: 3months/CTH. Handle all tickets assigned ... be notified to Lead (follow up with vendors if need be) and supplied to the requestor.

STI

Desktop Support

Richmond, VA · On-site

$20 - $25.50/hr

Role: Desktop Support Location: Richmond, VA Duration: Long Term contract Description: Sr Desktop ... solving, analytical, and team-working skills Required 4 Years Excellent communication and ...

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All JobsDesktop Support Team Lead Jobs

Desktop Support Team Lead information

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$14

$36

$60

How much do desktop support team lead jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for desktop support team lead in the United States is $36.17, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $48.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Desktop Support Team Lead, and why are they important?

To thrive as a Desktop Support Team Lead, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or related certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote support tools, and enterprise operating systems is typically essential. Excellent communication, problem-solving, and team management skills set top candidates apart in this role. These competencies are crucial for resolving technical issues efficiently, guiding team performance, and ensuring consistent end-user satisfaction.

What is the difference between Desktop Support Team Lead vs Desktop Support Specialist?

AspectDesktop Support Team LeadDesktop Support Specialist
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)
Work EnvironmentLeads a team, manages support tickets, coordinates tasksProvides direct technical support to end-users
ResponsibilitiesSupervises team, escalates issues, ensures service qualityResolves hardware/software issues, assists users

The Desktop Support Team Lead oversees a team of support specialists, focusing on management and coordination, while the Desktop Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in IT support environments, but the lead role involves leadership responsibilities and team oversight.

What are some common challenges faced by a Desktop Support Team Lead, and how can they be managed effectively?

As a Desktop Support Team Lead, common challenges include balancing hands-on technical troubleshooting with team management responsibilities, ensuring timely resolution of support tickets, and effectively prioritizing tasks during peak demand periods. Additionally, fostering clear communication among team members and other IT departments is crucial for seamless support operations. Effective leaders address these challenges by implementing structured processes, providing regular training, and maintaining open channels for feedback and collaboration.

What does a Desktop Support Team Lead do?

A Desktop Support Team Lead is responsible for overseeing a team of desktop support technicians who provide technical assistance to end-users within an organization. Their duties include managing help desk tickets, prioritizing and assigning tasks, mentoring team members, and ensuring high-quality support for computer hardware, software, and network issues. They also collaborate with other IT departments to resolve complex problems and help implement new technologies or upgrades. Effective communication, leadership, and problem-solving skills are essential for success in this role.
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Desktop Support Team Lead jobs near you
Infographic showing various Desktop Support Team Lead job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 94% Full Time, 3% Part Time, 1% Temporary, and 1% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $75,239 per year, or $36.2 per hour.

Desktop Support Team Lead

Ascension Federal Services Inc.

Palm Beach Gardens, FL

Full-time

Posted 10 days ago

Job description

Desktop Support Team LeadLocation: Palm Beach, FL, 33410Job Description:

We are seeking a highly skilled Desktop Support Team Lead to join our team in Palm Beach, FL. The ideal candidate will have a strong background in desktop support and experience leading a team of technical professionals. The Desktop Support Team Lead will be responsible for overseeing the day-to-day operations of the desktop support team, providing technical guidance and support to team members, and ensuring that all desktop support issues are resolved in a timely and efficient manner.

Responsibilities:
  • Lead a team of desktop support technicians in providing technical support to end users
  • Manage and prioritize support tickets to ensure timely resolution of issues
  • Provide technical guidance and training to team members
  • Troubleshoot and resolve complex desktop support issues
  • Collaborate with other IT teams to ensure seamless integration of desktop support services
  • Develop and maintain desktop support documentation and procedures
Qualifications:
  • 5+ years of experience in desktop support
  • 5+ years of experience in a leadership or supervisory role
  • Strong knowledge of Windows 11/Office 365 and Mac operating systems
  • Excellent troubleshooting and problem-solving skills
  • Strong communication and interpersonal skills
  • Ability to work well under pressure and meet deadlines

Apply