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Desktop Support Team Lead Jobs (NOW HIRING)

TEKsystems

Lead Desktop Support Technician

Tracy, CA

$35 - $38.50/hr

Desktop Support Team LeadTop Required Skills * Desktop Support experience in a Windows environment ... Act as the lead technician and primary escalation point for complex desktop, hardware, and ...

Madison Approach

Desktop Team Supervisor

Ossining, NY · On-site

$81K/yr

Desktop Team Supervisor Job Type: Direct Hire (Full-time, Regular) Salary: $81,900 annually ... Prior team lead or supervisory experience * Experience with macOS and iOS support * Vendor ...

PHOTRONICS INC

Manager, Desktop Support

Brookfield, CT · On-site

Team Leadership & Vendor Management * Lead, coach, and develop Service Desk and desktop support team members through clear priorities, performance expectations, accountability, and a service-focused ...

Infojini Inc

Desktop Support

Washington, DC · On-site

They are seeking a Desktop Support professional to provide general desktop support, install and ... Founded in 2006, the company is headquartered in Columbia, USA, with a team of 501-1000 employees.

Infojini Inc

desktop support

Rock Hill, SC · On-site

$17.75 - $22.50/hr

The role involves providing desktop support for various devices and assisting with IT infrastructur ... as a member of the team • Assist with installation of workgroup network devices (switches ...

LRS

Desktop Support

$18 - $28/hr

Codeworks, an LRS company is seeking an experienced Desktop Support Analyst for a contract role for ... Ability to work independently and collaboratively within a team environment. Preferred ...

New

TEKsystems

Desktop Support

New London, CT

$20 - $25/hr

Desktop Support Technician Position Overview We are seeking a customer-focused Desktop Support ... A positive, team-oriented attitude * High attention to detail and documentation * Flexibility and ...

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Desktop Support Team Lead information

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How much do desktop support team lead jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for desktop support team lead in the United States is $36.17, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $48.08 per hour, depending on experience, location, and employer.

What does a desktop support team lead do?

A Desktop Support Team Lead is responsible for overseeing a team of desktop support technicians who provide technical assistance to end-users within an organization. Their duties include managing help desk tickets, prioritizing and assigning tasks, mentoring team members, and ensuring high-quality support for computer hardware, software, and network issues. They also collaborate with other IT departments to resolve complex problems and help implement new technologies or upgrades. Effective communication, leadership, and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a desktop support team lead, and why are they important?

To thrive as a Desktop Support Team Lead, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or related certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote support tools, and enterprise operating systems is typically essential. Excellent communication, problem-solving, and team management skills set top candidates apart in this role. These competencies are crucial for resolving technical issues efficiently, guiding team performance, and ensuring consistent end-user satisfaction.

What are some common challenges faced by a desktop support team lead, and how can they be managed effectively?

As a Desktop Support Team Lead, common challenges include balancing hands-on technical troubleshooting with team management responsibilities, ensuring timely resolution of support tickets, and effectively prioritizing tasks during peak demand periods. Additionally, fostering clear communication among team members and other IT departments is crucial for seamless support operations. Effective leaders address these challenges by implementing structured processes, providing regular training, and maintaining open channels for feedback and collaboration.

What is the difference between Desktop Support Team Lead vs Desktop Support Specialist?

AspectDesktop Support Team LeadDesktop Support Specialist
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)
Work EnvironmentLeads a team, manages support tickets, coordinates tasksProvides direct technical support to end-users
ResponsibilitiesSupervises team, escalates issues, ensures service qualityResolves hardware/software issues, assists users

The Desktop Support Team Lead oversees a team of support specialists, focusing on management and coordination, while the Desktop Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in IT support environments, but the lead role involves leadership responsibilities and team oversight.

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Desktop Support Team Lead jobs near you
Infographic showing various Desktop Support Team Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $75,239 per year, or $36.2 per hour.

Desktop Support Team Lead

Ascension Federal Services, Inc.

Palm Beach, FL • On-site

Full-time

Re-posted 13 days ago

Job description

Job Summary:
Ascension Federal Services, Inc. is seeking a highly skilled Desktop Support Team Lead to join their team in Palm Beach, FL. The role involves overseeing the day-to-day operations of the desktop support team, providing technical guidance and support, and ensuring timely resolution of desktop support issues.
Responsibilities:
• Lead a team of desktop support technicians in providing technical support to end users
• Manage and prioritize support tickets to ensure timely resolution of issues
• Provide technical guidance and training to team members
• Troubleshoot and resolve complex desktop support issues
• Collaborate with other IT teams to ensure seamless integration of desktop support services
• Develop and maintain desktop support documentation and procedures
Qualifications:
Required:
• 5+ years of experience in desktop support
• 5+ years of experience in a leadership or supervisory role
• Strong knowledge of Windows 11/Office 365 and Mac operating systems
• Excellent troubleshooting and problem-solving skills
• Strong communication and interpersonal skills
• Ability to work well under pressure and meet deadlines
Company:
Ascension Federal Services, Inc is a U.S. based company operating in fields of information technology, engineering, and project management. Founded in , the company is headquartered in Tampa, Florida, US, , with a team of 11-50 employees. The company is currently Early Stage.

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