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Desktop Support Team Lead Jobs (NOW HIRING)

Neurealm, Inc.

Desktop Support Team Lead

Boston, MA · On-site

Minimum of 5 years in a technical desktop support role, with at least 1-2 years of experience in a team lead, supervisory, or senior escalation capacity * Industry Environment: Proven experience ...

Madison Approach

Desktop Team Lead

Ossining, NY · On-site

$71K/yr

The Desktop Team Lead will oversee day-to-day desktop support operations, mentor and coach team members, respond to user-reported issues, and solve problems of moderate to high complexity. This role ...

Data Processing Resources

Desktop Team Lead

Ossining, NY · On-site

$21.25 - $27/hr

The Desktop Team Lead will be responsible for growing the Desktop team members'' skills and ... The Desktop Support Lead role presents an opportunity to solve problems of moderate to high ...

TERRACON

Network & Desktop Support Lead I

Olathe, KS · On-site

Acts as team Project Manager, ensuring desktop support personnel are aligned with desktop support ... Terracon was recognized as the #1 firm in Asbestos and Lead Abatement. Terracon's vision of ...

New

Amicis Global

Desktop Support Analyst

White Plains, NY · On-site

$25 - $35/hr

For system outages - escalate issues to 3rd Level Support (Via - Email, Desk / Cell Phone, Text Messaging) and assist the support team as required. Assist Desktop Support team in evaluating new ...

Apex Placement & Consulting

IT Team Lead

Ossining, NY

$71K/yr

This is an onsite position where the primary responsibility will be to lead the Desktop Support team by providing technical guidance, resolving complex issues, and ensuring timely and effective ...

Delphi-US

Desktop Support Analyst

Tampa, FL · On-site

$28 - $33/hr

Tampa, FL, Hybrid | Contract | Pay Range $28-$33 per hour Join our Level 2 End User Support team ... Participate in and lead desktop-related projects as assigned. * Meet service delivery and SLA ...

New

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How much do desktop support team lead jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for desktop support team lead in the United States is $36.17, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $48.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Desktop Support Team Lead, and why are they important?

To thrive as a Desktop Support Team Lead, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or related certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote support tools, and enterprise operating systems is typically essential. Excellent communication, problem-solving, and team management skills set top candidates apart in this role. These competencies are crucial for resolving technical issues efficiently, guiding team performance, and ensuring consistent end-user satisfaction.

What is the difference between Desktop Support Team Lead vs Desktop Support Specialist?

AspectDesktop Support Team LeadDesktop Support Specialist
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)
Work EnvironmentLeads a team, manages support tickets, coordinates tasksProvides direct technical support to end-users
ResponsibilitiesSupervises team, escalates issues, ensures service qualityResolves hardware/software issues, assists users

The Desktop Support Team Lead oversees a team of support specialists, focusing on management and coordination, while the Desktop Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in IT support environments, but the lead role involves leadership responsibilities and team oversight.

What are some common challenges faced by a Desktop Support Team Lead, and how can they be managed effectively?

As a Desktop Support Team Lead, common challenges include balancing hands-on technical troubleshooting with team management responsibilities, ensuring timely resolution of support tickets, and effectively prioritizing tasks during peak demand periods. Additionally, fostering clear communication among team members and other IT departments is crucial for seamless support operations. Effective leaders address these challenges by implementing structured processes, providing regular training, and maintaining open channels for feedback and collaboration.

What does a Desktop Support Team Lead do?

A Desktop Support Team Lead is responsible for overseeing a team of desktop support technicians who provide technical assistance to end-users within an organization. Their duties include managing help desk tickets, prioritizing and assigning tasks, mentoring team members, and ensuring high-quality support for computer hardware, software, and network issues. They also collaborate with other IT departments to resolve complex problems and help implement new technologies or upgrades. Effective communication, leadership, and problem-solving skills are essential for success in this role.
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Desktop Support Team Lead jobs near you
Infographic showing various Desktop Support Team Lead job openings in the United States as of July 2026, with employment types broken down into 97% Full Time, 2% Part Time, and 1% Contract. Highlights an 13% Physical, and 87% Remote job distribution, with an average salary of $75,239 per year, or $36.2 per hour.

Desktop Support Team Lead

Neurealm, Inc.

Boston, MA • On-site

Other

Posted 20 days ago

Job description

Key Responsibilities


Team Leadership & Operations

  • Daily Triage & Escalation: Serve as the primary escalation point for Level 2
    technicians; monitor queue health and coordinate the triage of high-priority
    clinical and administrative incidents
  • Performance Management: Mentor a team of Desktop Support technicians,
    conducting regular 1-on-1s, technical skill assessments, and providing guidance
    on professional development
  • Contingency & Incident Management: Assist in executing desktop support
    contingency and business continuity plans during critical platform or
    infrastructure downtime
  • Runbook Standardization: Standardize, update, and maintain technical
    runbooks and operational documentation for Level 2 teams to ensure consistent
    troubleshooting.

Technical & Endpoint Security Oversight

  • Endpoint Management: Manage corporate and clinical hardware lifecycles,
    ensuring proper deployment, tracking, and compliance of Windows and macOS
    devices across the hospital network
  • Security Compliance: Oversee endpoint security configurations, including disk
    encryption (BitLocker), endpoint protection clients, and corporate mobile device
    management (MDM) policies
  • Process Improvement: Conduct Root Cause Analysis (RCA) for recurring
    desktop support failures or procedural gaps to continuously optimize hardware
    delivery and technical workflows

Qualifications & Skills - Required Experience & Education

  • Experience: Minimum of 5 years in a technical desktop support role, with at least
    1–2 years of experience in a team lead, supervisory, or senior escalation
    capacity
  • Industry Environment: Proven experience working within a large-scale
    enterprise environment (healthcare IT, hospital networks, or highly regulated 24/7
    environments preferred)
  • Education: Associate or Bachelor’s degree in Computer Science, Information
    Technology, or equivalent professional experience.

Technical Proficiencies

  • ITSM & Tools: Advanced proficiency with modern IT Service Management
    (ITSM) platforms (e.g., ServiceNow) for ticket management, SLA tracking, and
    operational reporting
  • OS & Deployment: Strong expertise in Windows 10/11 enterprise administration
    and experience deploying/managing macOS environments within a corporate
    network
  • Security & Utilities: Familiarity with enterprise endpoint security suites, active
    directory administration, and disk encryption recovery workflows.
    Data & Reporting: Experience utilizing data analysis tools (such as Excel or
    Power Query) to review incident data, track team metrics, and identify volume
    trends.

Soft Skills & Certifications

  • Certifications: ITIL v3 or v4 Foundations certification is highly desirable.
    CompTIA A+, Network+, or Microsoft/Apple certifications are a plus.
    Communication: Exceptional communication skills with the ability to maintain
    composure and professional empathy under pressure in a fast-paced clinical
    setting.
    Problem Solving: Strong analytical skills focused on structured troubleshooting
    and operational accountability.

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