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Desktop Support Team Lead Jobs (NOW HIRING)

Madison Approach

Desktop Team Lead

Ossining, NY

$71K/yr

The Desktop Team Lead will oversee day-to-day desktop support operations, mentor and coach team members, respond to user-reported issues, and solve problems of moderate to high complexity. This role ...

Agile Tech Labs

End User & Desktop Lead

Bartlett, TN · On-site

$18 - $23/hr

Lead and support the desktop support team * Manage daily desktop support operations * Handle user accounts, access control, Active Directory, GPOs, and IAM tasks * Manage Windows laptops and desktops ...

Leidos

Desktop Support Manager

Bethesda, MD · On-site

$82K - $149K/yr

The Desktop Support Manager will lead a team of approximately 8-10 desktop engineers while serving as the highest level of technical escalation for complex desktop, endpoint, imaging, application ...

Leidos

Desktop Support Manager

Bethesda, MD · On-site

$82K - $149K/yr

The Desktop Support Manager will lead a team of approximately 8-10 desktop engineers while serving as the highest level of technical escalation for complex desktop, endpoint, imaging, application ...

Amicis Global

Desktop Support Analyst

White Plains, NY · On-site

$25 - $35/hr

For system outages - escalate issues to 3rd Level Support (Via - Email, Desk / Cell Phone, Text Messaging) and assist the support team as required. Assist Desktop Support team in evaluating new ...

TEKsystems

Desktop Support Technician

New Haven, CT

$20 - $25/hr

... IT team supporting a diverse user community. This individual will serve as an IT generalist ... Escalate complex technical issues to lead support staff when necessary. Required Qualifications

RedStream Technology

Desktop Support Analyst

Tampa, FL

$22 - $29.50/hr

... support team. The ideal candidate will possess a strong background in providing hardware and ... Lead and supervise IT projects as directed by the Regional Manager In depth knowledge of Azure AD ...

TECO

Sr. Desktop Support Analyst, Progression

Lutz, FL · On-site

$21 - $28/hr

Lead Desktop Analyst COMPANY: Tampa Electric DEPARTMENT: Technology This position can be hired at ... Provide desk side support to team members located at various locations on issues that require ...

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Desktop Support Team Lead information

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$14

$36

$60

How much do desktop support team lead jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for desktop support team lead in the United States is $36.17, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $48.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Desktop Support Team Lead, and why are they important?

To thrive as a Desktop Support Team Lead, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or related certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote support tools, and enterprise operating systems is typically essential. Excellent communication, problem-solving, and team management skills set top candidates apart in this role. These competencies are crucial for resolving technical issues efficiently, guiding team performance, and ensuring consistent end-user satisfaction.

What is the difference between Desktop Support Team Lead vs Desktop Support Specialist?

AspectDesktop Support Team LeadDesktop Support Specialist
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)
Work EnvironmentLeads a team, manages support tickets, coordinates tasksProvides direct technical support to end-users
ResponsibilitiesSupervises team, escalates issues, ensures service qualityResolves hardware/software issues, assists users

The Desktop Support Team Lead oversees a team of support specialists, focusing on management and coordination, while the Desktop Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in IT support environments, but the lead role involves leadership responsibilities and team oversight.

What are some common challenges faced by a Desktop Support Team Lead, and how can they be managed effectively?

As a Desktop Support Team Lead, common challenges include balancing hands-on technical troubleshooting with team management responsibilities, ensuring timely resolution of support tickets, and effectively prioritizing tasks during peak demand periods. Additionally, fostering clear communication among team members and other IT departments is crucial for seamless support operations. Effective leaders address these challenges by implementing structured processes, providing regular training, and maintaining open channels for feedback and collaboration.

What does a Desktop Support Team Lead do?

A Desktop Support Team Lead is responsible for overseeing a team of desktop support technicians who provide technical assistance to end-users within an organization. Their duties include managing help desk tickets, prioritizing and assigning tasks, mentoring team members, and ensuring high-quality support for computer hardware, software, and network issues. They also collaborate with other IT departments to resolve complex problems and help implement new technologies or upgrades. Effective communication, leadership, and problem-solving skills are essential for success in this role.
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Desktop Support Team Lead jobs near you
Infographic showing various Desktop Support Team Lead job openings in the United States as of July 2026, with employment types broken down into 72% Full Time, 12% Part Time, 1% Temporary, and 15% Contract. Highlights an 70% Physical, 3% Hybrid, and 27% Remote job distribution, with an average salary of $75,239 per year, or $36.2 per hour.

Desktop Support Team Lead

Ascension Federal Services Inc.

Palm Beach Gardens, FL

Full-time

Posted 23 days ago

Job description

Desktop Support Team LeadLocation: Palm Beach, FL, 33410Job Description:

We are seeking a highly skilled Desktop Support Team Lead to join our team in Palm Beach, FL. The ideal candidate will have a strong background in desktop support and experience leading a team of technical professionals. The Desktop Support Team Lead will be responsible for overseeing the day-to-day operations of the desktop support team, providing technical guidance and support to team members, and ensuring that all desktop support issues are resolved in a timely and efficient manner.

Responsibilities:
  • Lead a team of desktop support technicians in providing technical support to end users
  • Manage and prioritize support tickets to ensure timely resolution of issues
  • Provide technical guidance and training to team members
  • Troubleshoot and resolve complex desktop support issues
  • Collaborate with other IT teams to ensure seamless integration of desktop support services
  • Develop and maintain desktop support documentation and procedures
Qualifications:
  • 5+ years of experience in desktop support
  • 5+ years of experience in a leadership or supervisory role
  • Strong knowledge of Windows 11/Office 365 and Mac operating systems
  • Excellent troubleshooting and problem-solving skills
  • Strong communication and interpersonal skills
  • Ability to work well under pressure and meet deadlines

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