HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification * ServiceNow Certified Implementation Specialist - IT Service Management * CompTIA Network+
HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification * ServiceNow Certified Implementation Specialist - IT Service Management * CompTIA Network+
HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification * ServiceNow Certified Implementation Specialist - IT Service Management * CompTIA Network+
HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification * ServiceNow Certified Implementation Specialist - IT Service Management * CompTIA Network+
Desktop Support
Rosslyn, VA · On-site
HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification * ServiceNow Certified Implementation Specialist - IT Service Management * CompTIA Network+
Quick apply
Desktop Support
Rosslyn, VA · On-site
HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification * ServiceNow Certified Implementation Specialist - IT Service Management * CompTIA Network+
Desktop Engineer III
Fort Belvoir, VA · On-site
Candidate must have an active Help Desk Institute (HDI) Desktop Support Technician Certification and experience using the Remedy Ticketing system (ARS). Essential functions include installing new ...
Desktop Engineer III
Fort Belvoir, VA · On-site
Candidate must have an active Help Desk Institute (HDI) Desktop Support Technician Certification and experience using the Remedy Ticketing system (ARS). Essential functions include installing new ...
HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification * ServiceNow Certified Implementation Specialist - IT Service Management * CompTIA Network+
HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification * ServiceNow Certified Implementation Specialist - IT Service Management * CompTIA Network+
Desktop Engineer III
Fort Belvoir, VA · On-site
Candidate must have an active Help Desk Institute (HDI) Desktop Support Technician Certification and experience using the Remedy Ticketing system (ARS). Essential functions include installing new ...
Desktop Engineer III
Fort Belvoir, VA · On-site
Candidate must have an active Help Desk Institute (HDI) Desktop Support Technician Certification and experience using the Remedy Ticketing system (ARS). Essential functions include installing new ...
One professional or technical certification (HDI Customer Service Representative, HDI Support Center Analyst, HDI Desktop Support Technician, HDI ITIL Foundation, CompTIA A+, CompTIA Net+, MS MCDST ...
One professional or technical certification (HDI Customer Service Representative, HDI Support Center Analyst, HDI Desktop Support Technician, HDI ITIL Foundation, CompTIA A+, CompTIA Net+, MS MCDST ...
Desktop Technician
$118K/yr
HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification * ServiceNow Certified Implementation Specialist - IT Service Management * CompTIA Network+
Desktop Technician
$118K/yr
HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification * ServiceNow Certified Implementation Specialist - IT Service Management * CompTIA Network+
Desktop Support Technician
$23 - $29.25/hr
We are currently seeking a talented and motivated Desktop Support Technician for a Full-Time ... HDI Analyst Certification (e.g. CSA, SCA, DST, etc.) - required within 10 business days of hire
Desktop Support Technician
$23 - $29.25/hr
We are currently seeking a talented and motivated Desktop Support Technician for a Full-Time ... HDI Analyst Certification (e.g. CSA, SCA, DST, etc.) - required within 10 business days of hire
IT Support Technician I, II, and III (AV Support)
Catonsville, MD · On-site
$46K - $91K/yr
One professional or technical certification (HDI Customer Service Representative, HDI Support Center Analyst, HDI Desktop Support Technician, HDI ITIL Foundation, CompTIA A+, CompTIA Net+, MS MCDST ...
IT Support Technician I, II, and III (AV Support)
Catonsville, MD · On-site
$46K - $91K/yr
One professional or technical certification (HDI Customer Service Representative, HDI Support Center Analyst, HDI Desktop Support Technician, HDI ITIL Foundation, CompTIA A+, CompTIA Net+, MS MCDST ...
Desktop Support Technician
$23 - $29.25/hr
We are currently seeking a talented and motivated Desktop Support Technician for a Full-Time ... HDI Analyst Certification (e.g. CSA, SCA, DST, etc.) - required within 10 business days of hire
Desktop Support Technician
$23 - $29.25/hr
We are currently seeking a talented and motivated Desktop Support Technician for a Full-Time ... HDI Analyst Certification (e.g. CSA, SCA, DST, etc.) - required within 10 business days of hire
Desktop Technician
Rosslyn, VA · On-site
HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification * ServiceNow Certified Implementation Specialist - IT Service Management * CompTIA Network+
Quick apply
Desktop Technician
Rosslyn, VA · On-site
HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification * ServiceNow Certified Implementation Specialist - IT Service Management * CompTIA Network+
Desktop Technician
$118K/yr
HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification * ServiceNow Certified Implementation Specialist - IT Service Management * CompTIA Network+
Desktop Technician
$118K/yr
HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification * ServiceNow Certified Implementation Specialist - IT Service Management * CompTIA Network+
Desktop Support Technician
Washington, DC · On-site
$23 - $29.25/hr
We are currently seeking a talented and motivated Desktop Support Technician for a Full ... HDI Analyst Certification (e.g. CSA, SCA, DST, etc.) - required within 10 business days of hire
Desktop Support Technician
Washington, DC · On-site
$23 - $29.25/hr
We are currently seeking a talented and motivated Desktop Support Technician for a Full ... HDI Analyst Certification (e.g. CSA, SCA, DST, etc.) - required within 10 business days of hire
Desktop Support Technician
Washington, DC · On-site
$23 - $29.25/hr
We are currently seeking a talented and motivated Desktop Support Technician for a Full ... HDI Analyst Certification (e.g. CSA, SCA, DST, etc.) - required within 10 business days of hire
Desktop Support Technician
Washington, DC · On-site
$23 - $29.25/hr
We are currently seeking a talented and motivated Desktop Support Technician for a Full ... HDI Analyst Certification (e.g. CSA, SCA, DST, etc.) - required within 10 business days of hire
Desktop Technician
Rosslyn, VA · On-site
$118K/yr
HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification * ServiceNow Certified Implementation Specialist - IT Service Management * CompTIA Network+
Desktop Technician
Rosslyn, VA · On-site
$118K/yr
HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification * ServiceNow Certified Implementation Specialist - IT Service Management * CompTIA Network+
Desktop Support Technician
$18 - $23/hr
Desktop Support Technician Panama City, FL 32401 We are seeking a skilled Desktop Support Technician to provide technical support to our employees in the Orlando area. The ideal candidate will have a ...
Desktop Support Technician
$18 - $23/hr
Desktop Support Technician Panama City, FL 32401 We are seeking a skilled Desktop Support Technician to provide technical support to our employees in the Orlando area. The ideal candidate will have a ...
Desktop Support Technician
$19.25 - $24.50/hr
Desktop Support Technician Miami, FL 33101 We are seeking a skilled Desktop Support Technician to provide technical support to our employees in the Orlando area. The ideal candidate will have a ...
Desktop Support Technician
$19.25 - $24.50/hr
Desktop Support Technician Miami, FL 33101 We are seeking a skilled Desktop Support Technician to provide technical support to our employees in the Orlando area. The ideal candidate will have a ...
Desktop Support Technician
$17.50 - $22/hr
Desktop Support Technician Port Charlotte, FL 33938 We are seeking a skilled Desktop Support Technician to provide technical support to our employees in the Orlando area. The ideal candidate will ...
Desktop Support Technician
$17.50 - $22/hr
Desktop Support Technician Port Charlotte, FL 33938 We are seeking a skilled Desktop Support Technician to provide technical support to our employees in the Orlando area. The ideal candidate will ...
Desktop Support Technician
$20 - $25.50/hr
Title: Desktop Support Technician Location: Bolingbrook, IL Full time Desktop Support Technician * Strong technical knowledge of Windows and Apple desktop operating systems. Responsible for ...
Desktop Support Technician
$20 - $25.50/hr
Title: Desktop Support Technician Location: Bolingbrook, IL Full time Desktop Support Technician * Strong technical knowledge of Windows and Apple desktop operating systems. Responsible for ...
Hdi Desktop Support Technician information
See salary details
$13.94 - $15.67
1% of jobs
$15.67 - $17.40
5% of jobs
$17.40 - $19.12
15% of jobs
$19.46 is the 25th percentile. Wages below this are outliers.
$19.12 - $20.85
20% of jobs
The median wage is $21.71 / hr.
$20.85 - $22.57
18% of jobs
$24.22 is the 75th percentile. Wages above this are outliers.
$22.57 - $24.30
17% of jobs
$24.30 - $26.03
9% of jobs
$26.03 - $27.75
6% of jobs
$27.75 - $29.48
5% of jobs
$29.48 - $31.21
2% of jobs
$31.21 - $32.93
1% of jobs
$13
$22
$32
How much do hdi desktop support technician jobs pay per hour?
What is an HDI Desktop Support Technician?
What are the key skills and qualifications needed to thrive as an HDI Desktop Support Technician?
How does an HDI Desktop Support Technician typically interact with other IT teams within an organization?
What is the difference between Hdi Desktop Support Technician vs Help Desk Technician?
| Aspect | Hdi Desktop Support Technician | Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, HDI certifications | CompTIA A+, HDI certifications |
| Work Environment | On-site, technical support for desktops and hardware | Remote or on-site, troubleshooting user issues |
| Industry Usage | IT service providers, corporate IT departments | IT support centers, corporate help desks |
The Hdi Desktop Support Technician and Help Desk Technician roles share similar certifications and work environments, focusing on supporting desktop hardware and software. However, the Desktop Support Technician often provides more hands-on, on-site technical assistance, while Help Desk Technicians may handle remote support and user inquiries. Both roles are essential in IT support, with overlapping skills but different primary work settings.
What job categories do people searching Hdi Desktop Support Technician jobs look for?
The top searched job categories for Hdi Desktop Support Technician jobs are:

Job description
Position:Â Helpdesk Support
Location: Rosslyn, VA,Â
Clearance:Â Secret
- Provide advanced troubleshooting and resolution for hardware, software, and network issues on desktops, laptops, mobile devices, and peripherals.
- Manage escalated technical support tickets and ensure timely resolution in alignment with service level agreements (SLAs).
- Install, configure, and maintain operating systems, applications, and security updates on end-user devices.
- Support the deployment, imaging, and setup of new hardware and software across the organization.
- Perform root cause analysis for recurring technical issues and recommend long-term solutions.
- Collaborate with IT teams to support system upgrades, migrations, and rollouts.
- Document technical processes, solutions, and user guides to improve knowledge sharing and efficiency.Â
- Provide on-site and remote support for field operations, including troubleshooting connectivity and equipment issues in remote locations.Â
- Mentor and train junior technicians to enhance team capabilities and knowledge.
- Ensure compliance with organizational IT policies, security protocols, and data protection standards.
- Bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience).
- 5 years of experience in desktop support, field services, or a related IT role.
- 5 years of experience with Windows, macOS, and mobile operating systems, as well as common productivity software (e.g., Microsoft Office 365).
- 5 years of experience of networking concepts, including TCP/IP, DNS, VPNs, and wireless connectivity.
- 5 years of Experience with IT service management (ITSM) tools, such as ServiceNow or Remedy, for ticket tracking and resolution.
- Familiarity with imaging tools and deployment technologies, such as SCCM, Intune, or MDT.
- Excellent problem-solving skills and the ability to work independently in high-pressure environments.
- Strong communication and interpersonal skills to effectively interact with end users and team members.
- Relevant certifications, such as CompTIA A+, Network+, or Microsoft Modern Desktop Administrator, are highly desirable.
- Ability to travel to field locations as needed and provide on-site technical support.
- HDI Desktop Support Technician Certification
- HDI Customer Service Representative Certification
- ServiceNow Certified Implementation Specialist - IT Service Management
- CompTIA Network+
- Microsoft Certified: Azure Fundamentals (AZ-900)
- Strong troubleshooting and problem-solving skills for hardware and software issues.
- Familiarity with IT service management (ITSM) tools and ticketing systems.
- Excellent communication and customer service skills to interact effectively with end-users. Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Knowledge of basic networking concepts, including IP addressing and Wi-Fi troubleshooting.
- Ability to lift and transport IT equipment as needed (e.g., desktops, monitors, printers).
ActioNet is a dynamic, award-winning SEI CMMI Level 4 and ISO 20000/ISO 27000 I Certified IT Services Firm that specializes in Enterprise Software Development involving Full Lifecycle Methodology, Project Management, Information Systems Security, Systems Integration and Training. ActioNet is committed to quality exemplified by our continual efforts to enhance how we do business. Our vision is what sets up apart, we help our customers align their IT strategies with their business goals.
 Why ActioNet?
It is simple. We are passionate about the inspirational missions of our customers and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health and well-being of our nation. We have been awarded the Washington Post Top Places to Work for 8 years in the row.
What's in It For You?
As an ActioNeter, you get to be part of exceptional team and a corporate culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.
 Are you ready to make a difference?
 ActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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About ActioNet
Sourced by ZipRecruiter
Industry
It services
Company size
1,001 - 5,000 Employees
Headquarters location
Vienna, VA, US
Year founded
1998