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Hdi Desktop Support Technician Jobs (NOW HIRING)

ActioNet

Desktop Support

Rosslyn, VA · On-site

$47/hr

HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification * ServiceNow Certified Implementation Specialist - IT Service Management * CompTIA Network+

ActioNet, Inc.

Desktop Support

Rosslyn, VA · On-site

$47/hr

HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification * ServiceNow Certified Implementation Specialist - IT Service Management * CompTIA Network+

ActioNet

Desktop Support

Rosslyn, VA

HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification * ServiceNow Certified Implementation Specialist - IT Service Management * CompTIA Network+

hochunk

Desktop Engineer III

Fort Belvoir, VA

Candidate must have an active Help Desk Institute (HDI) Desktop Support Technician Certification and experience using the Remedy Ticketing system (ARS). Essential functions include installing new ...

ActioNet

Desktop Support

Rosslyn, VA · On-site

$47/hr

HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification * ServiceNow Certified Implementation Specialist - IT Service Management * CompTIA Network+

Ho Chunk, Inc.

Desktop Engineer III

Fort Belvoir, VA · On-site

Candidate must have an active Help Desk Institute (HDI) Desktop Support Technician Certification and experience using the Remedy Ticketing system (ARS). Essential functions include installing new ...

ActioNet

Desktop Technician

Rosslyn, VA

$118K/yr

HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification * ServiceNow Certified Implementation Specialist - IT Service Management * CompTIA Network+

NuAxis Innovations

Desktop Support Technician

Washington, DC · On-site

$23 - $29.25/hr

We are currently seeking a talented and motivated Desktop Support Technician for a Full-Time ... HDI Analyst Certification (e.g. CSA, SCA, DST, etc.) - required within 10 business days of hire

ActioNet

Desktop Technician

Rosslyn, VA

HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification * ServiceNow Certified Implementation Specialist - IT Service Management * CompTIA Network+

ActioNet

Desktop Technician

Rosslyn, VA

$118K/yr

HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification * ServiceNow Certified Implementation Specialist - IT Service Management * CompTIA Network+

ActioNet, Inc.

Desktop Technician

Rosslyn, VA

$118K/yr

HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification * ServiceNow Certified Implementation Specialist - IT Service Management * CompTIA Network+

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Hdi Desktop Support Technician information

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How much do hdi desktop support technician jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for hdi desktop support technician in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $24.76 per hour, depending on experience, location, and employer.

What is an HDI Desktop Support Technician?

HDI Desktop Support Technicians are IT professionals who provide technical assistance and support to end users, typically within an organization. They handle a variety of issues related to desktop computers, software, hardware, and network connectivity. Their responsibilities include troubleshooting, installing and configuring equipment, and ensuring that users can work efficiently with minimal technical disruptions. HDI refers to the Help Desk Institute, which provides certifications and standards for support professionals. These technicians play a crucial role in maintaining smooth day-to-day IT operations.

What are the key skills and qualifications needed to thrive as an HDI Desktop Support Technician?

To thrive as an HDI Desktop Support Technician, you need strong troubleshooting abilities, foundational IT knowledge, and typically a relevant certification like HDI-Support Center Analyst or CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and operating system environments (such as Windows and macOS) is essential. Excellent customer service, communication skills, and patience set top performers apart in this role. These skills ensure effective problem resolution, positive user experiences, and efficient support operations in technology-driven workplaces.

How does an HDI Desktop Support Technician typically interact with other IT teams within an organization?

As an HDI Desktop Support Technician, you will frequently collaborate with other IT teams, such as network administrators, system engineers, and cybersecurity specialists. This collaboration often involves escalating complex issues beyond the desktop environment, coordinating software deployments, or participating in company-wide IT projects. Effective communication skills are essential as you may need to clearly document troubleshooting steps and relay technical information to both technical and non-technical colleagues. This teamwork helps ensure seamless IT operations and provides opportunities to learn about broader IT functions.

What is the difference between Hdi Desktop Support Technician vs Help Desk Technician?

AspectHdi Desktop Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, HDI certificationsCompTIA A+, HDI certifications
Work EnvironmentOn-site, technical support for desktops and hardwareRemote or on-site, troubleshooting user issues
Industry UsageIT service providers, corporate IT departmentsIT support centers, corporate help desks

The Hdi Desktop Support Technician and Help Desk Technician roles share similar certifications and work environments, focusing on supporting desktop hardware and software. However, the Desktop Support Technician often provides more hands-on, on-site technical assistance, while Help Desk Technicians may handle remote support and user inquiries. Both roles are essential in IT support, with overlapping skills but different primary work settings.

More about Hdi Desktop Support Technician jobs

What job categories do people searching Hdi Desktop Support Technician jobs look for?

The top searched job categories for Hdi Desktop Support Technician jobs are:

Hdi Desktop Support Technician jobs near you
Infographic showing various Hdi Desktop Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $47,766 per year, or $23 per hour.

Desktop Support

Rosslyn, VA • On-site

ActioNet
IT Services • 1 - 5K employees
Learn more about ActioNetexternal

$47/hr

Full-time

Re-posted 27 days ago

Job description

Description

Position:  Helpdesk Support

Location: Rosslyn, VA, 

Clearance:  Secret

The Desktop Support IT professional is responsible for providing advanced technical support and troubleshooting for end-user devices, software, and network connectivity. This role involves resolving complex technical issues, managing escalations, and ensuring the smooth operation of IT systems in both office and field environments. The Desktop Support individual also plays a key role in mentoring junior staff, implementing IT best practices, and supporting the deployment of new technologies. Duties are:
  • Provide advanced troubleshooting and resolution for hardware, software, and network issues on desktops, laptops, mobile devices, and peripherals.
  • Manage escalated technical support tickets and ensure timely resolution in alignment with service level agreements (SLAs).
  • Install, configure, and maintain operating systems, applications, and security updates on end-user devices.
  • Support the deployment, imaging, and setup of new hardware and software across the organization.
  • Perform root cause analysis for recurring technical issues and recommend long-term solutions.
  • Collaborate with IT teams to support system upgrades, migrations, and rollouts.
  • Document technical processes, solutions, and user guides to improve knowledge sharing and efficiency. 
  • Provide on-site and remote support for field operations, including troubleshooting connectivity and equipment issues in remote locations. 
  • Mentor and train junior technicians to enhance team capabilities and knowledge.
  • Ensure compliance with organizational IT policies, security protocols, and data protection standards.
Professional Qualifications/Skills  
  • Bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience).
  • 5 years of experience in desktop support, field services, or a related IT role.
  • 5 years of experience with Windows, macOS, and mobile operating systems, as well as common productivity software (e.g., Microsoft Office 365).
  • 5 years of experience of networking concepts, including TCP/IP, DNS, VPNs, and wireless connectivity.
  • 5 years of Experience with IT service management (ITSM) tools, such as ServiceNow or Remedy, for ticket tracking and resolution.
  • Familiarity with imaging tools and deployment technologies, such as SCCM, Intune, or MDT.
  • Excellent problem-solving skills and the ability to work independently in high-pressure environments.
  • Strong communication and interpersonal skills to effectively interact with end users and team members.
  • Relevant certifications, such as CompTIA A+, Network+, or Microsoft Modern Desktop Administrator, are highly desirable.
  • Ability to travel to field locations as needed and provide on-site technical support.

 
  • HDI Desktop Support Technician Certification
  • HDI Customer Service Representative Certification
  • ServiceNow Certified Implementation Specialist - IT Service Management
  • CompTIA Network+
  • Microsoft Certified: Azure Fundamentals (AZ-900)
  • Strong troubleshooting and problem-solving skills for hardware and software issues.
  • Familiarity with IT service management (ITSM) tools and ticketing systems.
  • Excellent communication and customer service skills to interact effectively with end-users. Ability to prioritize tasks and manage time effectively in a fast-paced environment.
  • Knowledge of basic networking concepts, including IP addressing and Wi-Fi troubleshooting.
  • Ability to lift and transport IT equipment as needed (e.g., desktops, monitors, printers).
Hourly Rate up to $47.00, depending on qualifications, including relevant certifications, education, years of experience, and demonstrated experience supporting Federal Government programs within the field. Candidates with specialized expertise, industry-recognized certifications, and strong Federal contracting experience may be considered at the higher end of the range
 
 

ActioNet is a dynamic, award-winning SEI CMMI Level 4 and ISO 20000/ISO 27000 I Certified IT Services Firm that specializes in Enterprise Software Development involving Full Lifecycle Methodology, Project Management, Information Systems Security, Systems Integration and Training. ActioNet is committed to quality exemplified by our continual efforts to enhance how we do business. Our vision is what sets up apart, we help our customers align their IT strategies with their business goals.

 Why ActioNet?

It is simple. We are passionate about the inspirational missions of our customers and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health and well-being of our nation. We have been awarded the Washington Post Top Places to Work for 8 years in the row.

What's in It For You?

As an ActioNeter, you get to be part of exceptional team and a corporate culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

 Are you ready to make a difference?

 ActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

 

 

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