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Desktop Manager Jobs (NOW HIRING)

Madison Approach

Desktop Team Supervisor

Ossining, NY · On-site

$81K/yr

Key Responsibilities Team Management & Supervision: * Supervise desktop support team; conduct employee evaluations and performance reviews * Provide clear direction, coaching, and discipline; address ...

SourcePro Search, LLC

Desktop IT Manager

Manhattan, NY · On-site

SourcePro Search is conducting a search for an experienced Desktop IT Manager for a large global law firm to be based in New York. The ideal candidate will ensure the delivery of first-class support ...

LoanCare

Desktop Supervisor (On-site)

Virginia Beach, VA · On-site

$85K - $160K/yr

... management. • Assist in the installation, configuration, and maintenance of desktop hardware, software, and peripherals. • Ensure timely and effective resolution of technical issues reported by ...

LoanCare

Desktop Supervisor (On-site)

Virginia Beach, VA

$85K - $160K/yr

Ability to manage multiple tasks and priorities in a fast-paced environment. Experience with desktop management tools and remote support software. Desired Skills and Qualifications Bachelor's degree ...

Syntricate Technologies

Desktop management

Toledo, OH · On-site

$20 - $25.25/hr

Job Summary : Syntricate Technologies is seeking a Desktop Management professional to join their team. The role involves managing desktop, server, network, and mobile devices, along with ...

LoanCare

Desktop Supervisor (On-site)

Virginia Beach, VA · On-site

$85K - $160K/yr

... management. • Assist in the installation, configuration, and maintenance of desktop hardware, software, and peripherals. • Ensure timely and effective resolution of technical issues reported by ...

GDIT

Tier II Desktop Supervisor

Washington, DC · On-site

Experience in managing end user support issues. * Proven experience in developing repeatable ... Microsoft 365 Certified: Modern Desktop Administrator Associate * A+ * Network+ * Security+

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$21K

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How much do desktop manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for desktop manager in the United States is $83,606.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,500.00 and $95,500.00 per year, depending on experience, location, and employer.

What is a desktop manager?

A Desktop Manager is an IT professional responsible for overseeing and maintaining an organization’s desktop computing environment. They manage desktop hardware and software, ensure systems are up-to-date and secure, and provide technical support to end users. Desktop Managers often lead a team of IT technicians, coordinate the deployment of new systems or upgrades, and develop policies for device management and security. Their role is crucial in making sure employees have reliable and efficient access to the computer resources they need to perform their jobs.

What are some typical challenges a desktop manager faces when overseeing an IT support team?

Desktop Managers often encounter challenges such as balancing quick response times with high-quality support, managing diverse hardware and software environments, and ensuring consistent application of security policies. They must also prioritize and delegate tasks effectively to their team, especially during periods of high demand or when multiple incidents occur simultaneously. Building strong communication between IT and end users is essential for resolving issues efficiently and maintaining satisfaction across the organization.

What are the key skills and qualifications needed to thrive as a desktop manager, and why are they important?

To thrive as a Desktop Manager, you need expertise in IT infrastructure, desktop support, and team management, typically supported by a bachelor’s degree in IT or a related field. Familiarity with enterprise systems like Microsoft Endpoint Manager, Active Directory, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are highly valued. Strong problem-solving, communication, and leadership skills distinguish high-performing Desktop Managers. These abilities ensure efficient desktop operations, high user satisfaction, and effective resolution of technical issues within organizations.

What is the difference between Desktop Manager vs Help Desk Technician?

AspectDesktop ManagerHelp Desk Technician
CredentialsIT certifications (e.g., CompTIA A+, Network+), management experienceBasic IT certifications, technical support training
Work EnvironmentOversees IT teams, manages desktop support operationsProvides frontline technical support to end-users
Employer & IndustryCorporate IT departments, managed service providersHelp desks, IT support centers, corporate environments

Desktop Managers focus on overseeing desktop support teams and managing IT infrastructure, while Help Desk Technicians handle direct technical support for end-users. Both roles require IT certifications, but Desktop Managers typically have more management experience and responsibilities.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level job because it provides foundational IT skills, such as troubleshooting hardware and software issues, and customer service experience. It typically requires basic knowledge of operating systems, networking, and common tools like remote support software, making it accessible for beginners in the IT field.
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Desktop Manager jobs near you
Infographic showing various Desktop Manager job openings in the United States as of September 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $83,606 per year, or $40.2 per hour.

Desktop and Applications Manager

New York, NY

Stone Search
See more jobs at Stone Searchexternal

Full-time

Re-posted 14 days ago

Job description

DESKTOP AND APPLICATIONS MANAGER
HYBRID - NEW YORK CITY
FULL TIME ONLY
PERMANENT RESIDENTS ONLY
The Manager for Desktop & Applications Engineering is a senior leadership role within the End User Computing group of the Information Technology department, reporting to the Senior Manager of Advanced Endpoint Engineering. This individual will own the strategy, delivery, and continuous improvement of the client's desktop environment and enterprise application portfolio, with a particular emphasis on Microsoft 365 cloud-based capabilities and the legal technology stack, including iManage, Litera, BigHand, and related platforms.
Responsibilities:
Team Leadership & Development
  • Directly lead, mentor, and develop a high-performing team of desktop engineers and application analysts, setting clear expectations for service delivery, technical excellence, and professional growth.
  • Foster a collaborative team culture oriented around continuous improvement, knowledge sharing, and cross-training to ensure bench strength and operational resilience.
  • Partner with the Senior Manager of Advanced Endpoint Engineering to shape and execute the End User Computing (EUC) roadmap, aligning desktop and application strategy with theclient's broader technology vision.
Modern Desktop Experience & Microsoft 365
  • Drive the client's modern desktop experience strategy, leveraging Microsoft 365 and cloud-based capabilities, including Microsoft Intune, OneDrive, Teams, SharePoint Online, and Microsoft Edge, to deliver a seamless, secure, and performant end-user environment.
  • Oversee the configuration, optimization, and governance of the Microsoft 365 suite, including Office application add-ins, toolbar customizations, and integrations with the client's legal application ecosystem.
  • Champion a cloud-first, modern management approach to endpoint management, transitioning legacy processes toward contemporary, scalable solutions.
Legal Application Management
  • Serve as the fclient's subject matter authority on legal desktop applications, including iManage Work 10, the Litera Desktop suite (Litera Compare, Innova, Contract Companion), BigHand digital dictation and workflow tools, IntApp Time, and Adobe Acrobat DC.
  • Manage the full application lifecycle for legal and business applications, from packaging, testing, and deployment through to patching, version upgrades, and end-of-life transitions.
  • Ensure that application updates and releases are rigorously tested, clearly communicated, and deployed with minimal disruption to the user community.
Escalation Ownership & Issue Resolution
  • Own Level 3 escalation management for desktop and application issues, driving root cause analysis and permanent resolution with urgency and accountability. Identify, research, and resolve complex application and platform issues, collaborating with software vendors, Microsoft support, and internal infrastructure teams as needed to eliminate recurring problems. Proactively monitor application and system performance using enterprise tools, identify bottlenecks and failure patterns, and implement improvements that measurably enhance stability and user satisfaction.
Engineering & Platform Delivery
  • Analyze, design, and implement enterprise application solutions, deploying software with user personalization across physical and virtual desktop environments.
  • Integrate and support end-user applications by profiling, configuring, customizing, and troubleshooting within zero-trust or hybrid security frameworks.
  • Configure operating system and system-level settings, and manage user, system, and enterprise policies via Group Policy, Intune, and related tooling to optimize performance, security, and the overall desktop experience.
  • Maintain clear, thorough, and current technical documentation for all supported applications, configurations, and standard operating procedures.
 
Qualifications:
  • A Bachelor's degree in Computer Science, Information Systems, or a related technical discipline is preferred.
  • Candidates should bring 7 to 10 years of progressive experience in desktop engineering, application integration, or systems engineering, with a strong preference for experience in a large law firm or professional services environment.
  • Prior experience directly managing or leading a team of engineers or analysts is required.
  • Candidates must demonstrate expertise in Windows OS customization, registry management, Group Policy, and Microsoft Intune policy configuration, along with strong experience using enterprise troubleshooting and performance monitoring tools such as Windows Performance Analyzer, ControlUp, Perfmon, and Wireshark.
  • Hands-on experience with Windows Server, Active Directory, DNS, DHCP, and Intune policy management is expected.
  • In-depth knowledge of legal applications is essential, including iManage Work 10, the Litera Desktop suite, BigHand digital dictation and workflow solutions, IntApp Time, and Adobe Acrobat DC.
  • Candidates should possess strong knowledge of Microsoft 365 and Office 365 cloud-based capabilities, including Edge, OneDrive, Teams, and SharePoint Online, with demonstrated experience in Office add-ins, toolbar customization, and application integration.
  • Proficiency in configuring and optimizing collaboration platforms, including Zoom, Microsoft Teams, Cisco WebEx, and Jabber, across physical and virtual desktop environments is required. Familiarity with virtualization and cloud platforms, including Microsoft Hyper-V, VMware ESXi, Azure Virtual Desktop (AVD), and Citrix (CVAD/DaaS), is highly valued.
  • Advanced PowerShell and SQL skills for automation, Windows customization, and performance optimization are expected. Hands-on experience with profile management and personalization tools such as FSLogix and Ivanti AppSense is preferred.
  • The successful candidate will be an exceptional communicator who can translate complex technical matters for non-technical stakeholders, a proactive problem-solver who anticipates issues before they impact end users, and a leader who holds themselves and their team to the highest standards of service excellence.
  • Strong documentation skills and a commitment to creating and maintaining clear, thorough technical records are essential.